Journal
2022
Kotthaus, Christoph; Vitt, Nico; Krüger, Max; Pipek, Volkmar; Wulf, Volker
Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices Artikel
In: Computer Supported Cooperative Work (CSCW), 2022, ISSN: 1573-7551.
Abstract | Links | BibTeX | Schlagwörter: cscw, design case study, Maintenance, Manufacturing, qualitative research, Repair
@article{kotthaus_negotiating_2022,
title = {Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices},
author = {Christoph Kotthaus and Nico Vitt and Max Kr\"{u}ger and Volkmar Pipek and Volker Wulf},
url = {https://doi.org/10.1007/s10606-022-09444-5},
doi = {10.1007/s10606-022-09444-5},
issn = {1573-7551},
year = {2022},
date = {2022-10-01},
urldate = {2022-10-18},
journal = {Computer Supported Cooperative Work (CSCW)},
abstract = {The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.},
keywords = {cscw, design case study, Maintenance, Manufacturing, qualitative research, Repair},
pubstate = {published},
tppubtype = {article}
}
The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.
Kotthaus, Christoph; Vitt, Nico; Krüger, Max; Pipek, Volkmar; Wulf, Volker
Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices Artikel
In: Computer Supported Cooperative Work (CSCW), 2022, ISSN: 1573-7551.
Abstract | Links | BibTeX | Schlagwörter: cscw, design case study, Maintenance, Manufacturing, qualitative research, Repair
@article{kotthausNegotiatingPrioritiesShopfloor2022,
title = {Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices},
author = {Christoph Kotthaus and Nico Vitt and Max Kr\"{u}ger and Volkmar Pipek and Volker Wulf},
url = {https://doi.org/10.1007/s10606-022-09444-5},
doi = {10.1007/s10606-022-09444-5},
issn = {1573-7551},
year = {2022},
date = {2022-10-01},
urldate = {2022-10-18},
journal = {Computer Supported Cooperative Work (CSCW)},
abstract = {The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.},
keywords = {cscw, design case study, Maintenance, Manufacturing, qualitative research, Repair},
pubstate = {published},
tppubtype = {article}
}
The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.
Hoffmann, Sven; Ludwig, Thomas; Jasche, Florian; Wulf, Volker; Randall, David
In: Computer Supported Cooperative Work (CSCW), 2022, ISSN: 1573-7551.
Abstract | Links | BibTeX | Schlagwörter: Augmented Reality, cscw, Expertise Sharing, Manufacturing, Retrofit
@article{hoffmann_retrofittar_2022,
title = {RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality},
author = {Sven Hoffmann and Thomas Ludwig and Florian Jasche and Volker Wulf and David Randall},
url = {https://doi.org/10.1007/s10606-022-09430-x},
doi = {10.1007/s10606-022-09430-x},
issn = {1573-7551},
year = {2022},
date = {2022-06-01},
urldate = {2022-07-01},
journal = {Computer Supported Cooperative Work (CSCW)},
abstract = {Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.},
keywords = {Augmented Reality, cscw, Expertise Sharing, Manufacturing, Retrofit},
pubstate = {published},
tppubtype = {article}
}
Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.
Hoffmann, Sven; Ludwig, Thomas; Jasche, Florian; Wulf, Volker; Randall, David
In: Computer Supported Cooperative Work (CSCW), 2022, ISSN: 1573-7551.
Abstract | Links | BibTeX | Schlagwörter: Augmented Reality, cscw, Expertise Sharing, Manufacturing, Retrofit
@article{hoffmannRetrofittARSupportingHardwareCentered2022,
title = {RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality},
author = {Sven Hoffmann and Thomas Ludwig and Florian Jasche and Volker Wulf and David Randall},
url = {https://doi.org/10.1007/s10606-022-09430-x},
doi = {10.1007/s10606-022-09430-x},
issn = {1573-7551},
year = {2022},
date = {2022-06-01},
urldate = {2022-07-01},
journal = {Computer Supported Cooperative Work (CSCW)},
abstract = {Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.},
keywords = {Augmented Reality, cscw, Expertise Sharing, Manufacturing, Retrofit},
pubstate = {published},
tppubtype = {article}
}
Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.
2019
Aal, Tanja; Taugerbeck, Sebastian; Esau, Margarita; Aal, Konstantin; Tolmie, Peter; Wulf, Volker
The Social Mile - How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison Artikel
In: Proceedings of the ACM on Human-Computer Interaction, Bd. 3, Nr. GROUP, S. 248:1–248:31, 2019.
Abstract | Links | BibTeX | Schlagwörter: ai-infused, cscw, digital participation, italg, prison, prisoners, psychosocial ict, qualitative research, smart mirror, social participation, voice-based technology
@article{aalSocialMileHow2019,
title = {The Social Mile - How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison},
author = {Tanja Aal and Sebastian Taugerbeck and Margarita Esau and Konstantin Aal and Peter Tolmie and Volker Wulf},
url = {https://doi.org/10.1145/3370270},
doi = {10.1145/3370270},
year = {2019},
date = {2019-12-01},
urldate = {2021-04-16},
journal = {Proceedings of the ACM on Human-Computer Interaction},
volume = {3},
number = {GROUP},
pages = {248:1\textendash248:31},
abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.},
keywords = {ai-infused, cscw, digital participation, italg, prison, prisoners, psychosocial ict, qualitative research, smart mirror, social participation, voice-based technology},
pubstate = {published},
tppubtype = {article}
}
There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.
2018
Ludwig, Thomas; Pipek, Volkmar; Tolmie, Peter
Designing for Collaborative Infrastructuring: Supporting Resonance Activities Artikel
In: Proc. ACM Hum.-Comput. Interact., Bd. 2, Nr. CSCW, S. 113:1–113:29, 2018, ISSN: 2573-0142.
Links | BibTeX | Schlagwörter: appropriation, cscw, Infrastructuring, resonance activities, Sociable Technologies
@article{ludwig_designing_2018,
title = {Designing for Collaborative Infrastructuring: Supporting Resonance Activities},
author = {Thomas Ludwig and Volkmar Pipek and Peter Tolmie},
url = {http://doi.acm.org/10.1145/3274382},
doi = {10.1145/3274382},
issn = {2573-0142},
year = {2018},
date = {2018-11-01},
journal = {Proc. ACM Hum.-Comput. Interact.},
volume = {2},
number = {CSCW},
pages = {113:1\textendash113:29},
keywords = {appropriation, cscw, Infrastructuring, resonance activities, Sociable Technologies},
pubstate = {published},
tppubtype = {article}
}
Ludwig, Thomas; Pipek, Volkmar; Tolmie, Peter
Designing for Collaborative Infrastructuring: Supporting Resonance Activities Artikel
In: Proc. ACM Hum.-Comput. Interact., Bd. 2, Nr. CSCW, S. 113:1–113:29, 2018, ISSN: 2573-0142.
Links | BibTeX | Schlagwörter: appropriation, cscw, Infrastructuring, resonance activities, Sociable Technologies
@article{ludwigDesigningCollaborativeInfrastructuring2018,
title = {Designing for Collaborative Infrastructuring: Supporting Resonance Activities},
author = {Thomas Ludwig and Volkmar Pipek and Peter Tolmie},
url = {http://doi.acm.org/10.1145/3274382},
doi = {10.1145/3274382},
issn = {2573-0142},
year = {2018},
date = {2018-11-01},
journal = {Proc. ACM Hum.-Comput. Interact.},
volume = {2},
number = {CSCW},
pages = {113:1\textendash113:29},
keywords = {appropriation, cscw, Infrastructuring, resonance activities, Sociable Technologies},
pubstate = {published},
tppubtype = {article}
}
Khovanskaya, Vera; Dombrowski, Lynn; Harmon, Ellie; Korn, Matthias; Light, Ann; Stewart, Michael; Voida, Amy
Designing Against the Status Quo Artikel
In: Interactions, Bd. 25, Nr. 2, S. 64–67, 2018.
Links | BibTeX | Schlagwörter: cscw
@article{khovanskaya_designing_2018,
title = {Designing Against the Status Quo},
author = {Vera Khovanskaya and Lynn Dombrowski and Ellie Harmon and Matthias Korn and Ann Light and Michael Stewart and Amy Voida},
url = {http://amy.voida.com/wp-content/uploads/2018/03/designingAgainstTheStatusQuo-interactions2018.pdf},
doi = {10.1145/3178560},
year = {2018},
date = {2018-02-01},
journal = {Interactions},
volume = {25},
number = {2},
pages = {64\textendash67},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
Khovanskaya, Vera; Dombrowski, Lynn; Harmon, Ellie; Korn, Matthias; Light, Ann; Stewart, Michael; Voida, Amy
Designing Against the Status Quo Artikel
In: Interactions, Bd. 25, Nr. 2, S. 64–67, 2018.
Links | BibTeX | Schlagwörter: cscw
@article{khovanskayaDesigningStatusQuo2018,
title = {Designing Against the Status Quo},
author = {Vera Khovanskaya and Lynn Dombrowski and Ellie Harmon and Matthias Korn and Ann Light and Michael Stewart and Amy Voida},
url = {http://amy.voida.com/wp-content/uploads/2018/03/designingAgainstTheStatusQuo-interactions2018.pdf},
doi = {10.1145/3178560},
year = {2018},
date = {2018-02-01},
journal = {Interactions},
volume = {25},
number = {2},
pages = {64\textendash67},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
Saad-Sulonen, Joanna; Eriksson, Eva; Halskov, Kim; Karasti, Helena; Vines, John
Unfolding participation over time: temporal lenses in participatory design Artikel
In: CoDesign, Bd. 14, Nr. 1, S. 4–16, 2018, ISSN: 17453755.
Abstract | Links | BibTeX | Schlagwörter: cscw, Participation, Participatory Design, temporality
@article{saad-sulonen_unfolding_2018-1,
title = {Unfolding participation over time: temporal lenses in participatory design},
author = {Joanna Saad-Sulonen and Eva Eriksson and Kim Halskov and Helena Karasti and John Vines},
url = {https://doi.org/10.1080/15710882.2018.1426773},
doi = {10.1080/15710882.2018.1426773},
issn = {17453755},
year = {2018},
date = {2018-01-01},
journal = {CoDesign},
volume = {14},
number = {1},
pages = {4\textendash16},
abstract = {Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.},
keywords = {cscw, Participation, Participatory Design, temporality},
pubstate = {published},
tppubtype = {article}
}
Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.
Reuter, Christian; Ludwig, Thomas; Kaufhold, Marc-André; Spielhofer, Thomas
Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen? Artikel
In: Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Bd. 1, S. 64–66, 2018.
Links | BibTeX | Schlagwörter: cscw, EmerGent, HCI, KontiKat, SMO
@article{reuter_studie_2018,
title = {Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?},
author = {Christian Reuter and Thomas Ludwig and Marc-Andr\'{e} Kaufhold and Thomas Spielhofer},
url = {http://www.peasec.de/paper/2018/2018_ReuterLudwigKaufholdSpielhofer_FeuerwehrTHWSozialeMedienGefahrenlagen_CrisisPrevention.pdf},
year = {2018},
date = {2018-01-01},
journal = {Crisis Prevention \textendash Fachmagazin f\"{u}r Innere Sicherheit, Bev\"{o}lkerungsschutz und Katastrophenhilfe},
volume = {1},
pages = {64\textendash66},
keywords = {cscw, EmerGent, HCI, KontiKat, SMO},
pubstate = {published},
tppubtype = {article}
}
Karasti, Helena; Pipek, Volkmar; Bowker, Geoffrey C
An Afterword to ‘Infrastructuring and Collaborative Design' Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, S. 267–289, 2018, ISSN: 15737551.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{karasti_afterword_2018,
title = {An Afterword to ‘Infrastructuring and Collaborative Design'},
author = {Helena Karasti and Volkmar Pipek and Geoffrey C Bowker},
doi = {10.1007/s10606-017-9305-x},
issn = {15737551},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
pages = {267\textendash289},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
Special Issue: Infrastructuring and Collaborative Design (Part II) Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, 2018.
BibTeX | Schlagwörter: cscw, MdK
@article{pipek_special_2018,
title = {Special Issue: Infrastructuring and Collaborative Design (Part II)},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Østergaard, Kija Lin; Simonsen, Jesper; Karasti, Helena
Examining situated design practices: Nurses' transformations towards genuine participation Artikel
In: Design Studies, S. 1–23, 2018, ISSN: 0142694X.
Abstract | Links | BibTeX | Schlagwörter: cscw, Design practice, Design process, Participatory Design, Reflective practice, User participation
@article{ostergaard_examining_2018,
title = {Examining situated design practices: Nurses' transformations towards genuine participation},
author = {Kija Lin \Ostergaard and Jesper Simonsen and Helena Karasti},
doi = {10.1016/j.destud.2017.12.002},
issn = {0142694X},
year = {2018},
date = {2018-01-01},
journal = {Design Studies},
pages = {1\textendash23},
abstract = {We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.},
keywords = {cscw, Design practice, Design process, Participatory Design, Reflective practice, User participation},
pubstate = {published},
tppubtype = {article}
}
We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.
Reuter, Christian; Kaufhold, Marc-André
In: Journal of Contingencies and Crisis Management (JCCM), Bd. 26, Nr. 1, S. 41–57, 2018.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, Frieden, HCI, KOKOS, KontiKat, SMO, Terror
@article{reuter_fifteen_2018,
title = {Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics},
author = {Christian Reuter and Marc-Andr\'{e} Kaufhold},
url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full},
doi = {10.1111/1468-5973.12196},
year = {2018},
date = {2018-01-01},
journal = {Journal of Contingencies and Crisis Management (JCCM)},
volume = {26},
number = {1},
pages = {41\textendash57},
abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.},
keywords = {A-Paper, cscw, EmerGent, Frieden, HCI, KOKOS, KontiKat, SMO, Terror},
pubstate = {published},
tppubtype = {article}
}
Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
Kaufhold, Marc-André; Riebe, Thea; Reuter, Christian; Hester, Julian; Jeske, Danny; Knüver, Lisa; Richert, Viktoria
Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT Artikel
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Bd. 10, Nr. 1, S. 1–19, 2018.
Links | BibTeX | Schlagwörter: cscw, EmerGent, Infrastruktur, KontiKat, Kooperation, MAKI, RSF
@article{kaufhold_business_2018,
title = {Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT},
author = {Marc-Andr\'{e} Kaufhold and Thea Riebe and Christian Reuter and Julian Hester and Danny Jeske and Lisa Kn\"{u}ver and Viktoria Richert},
doi = {10.4018/IJISCRAM.2018010101},
year = {2018},
date = {2018-01-01},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
volume = {10},
number = {1},
pages = {1\textendash19},
keywords = {cscw, EmerGent, Infrastruktur, KontiKat, Kooperation, MAKI, RSF},
pubstate = {published},
tppubtype = {article}
}
Karasti, Helena; Blomberg, Jeanette
Studying Infrastructuring Ethnographically Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, S. 233–265, 2018, ISSN: 15737551.
Abstract | Links | BibTeX | Schlagwörter: Anthropology, Collaborative design, Constructing the field, cscw, Dimensions of information infrastructure, ethnography, Information infrastructure, Infrastructuring, MdK, Object of inquiry, reflexivity, Science and technology studies
@article{karasti_studying_2018,
title = {Studying Infrastructuring Ethnographically},
author = {Helena Karasti and Jeanette Blomberg},
doi = {10.1007/s10606-017-9296-7},
issn = {15737551},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
pages = {233\textendash265},
abstract = {This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.},
keywords = {Anthropology, Collaborative design, Constructing the field, cscw, Dimensions of information infrastructure, ethnography, Information infrastructure, Infrastructuring, MdK, Object of inquiry, reflexivity, Science and technology studies},
pubstate = {published},
tppubtype = {article}
}
This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.
Parmiggiani, Elena; Karasti, Helena; Baker, Karen; Botero, Andrea
In: Platypus, The CASTAC Blog, Bd. June 2018, 2018.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{parmiggiani_politics_2018,
title = {Politics of environmental research infrastructure formation: When top-down policy-making meets bottom-up fragmentation},
author = {Elena Parmiggiani and Helena Karasti and Karen Baker and Andrea Botero},
url = {http://blog.castac.org/2018/06/research-infrastructure/},
doi = {10.13140/RG.2.2.23993.83045},
year = {2018},
date = {2018-01-01},
journal = {Platypus, The CASTAC Blog},
volume = {June 2018},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Saad-Sulonen, Joanna; Eriksson, Eva; Halskov, Kim; Karasti, Helena; Vines, John
Unfolding participation over time in the design of IT Artikel
In: CoDesign, Bd. 14, Nr. 1, S. 1–3, 2018, ISSN: 17453755.
Abstract | Links | BibTeX | Schlagwörter: cscw
@article{saad-sulonen_unfolding_2018,
title = {Unfolding participation over time in the design of IT},
author = {Joanna Saad-Sulonen and Eva Eriksson and Kim Halskov and Helena Karasti and John Vines},
url = {http://doi.org/10.1080/15710882.2018.1426981},
doi = {10.1080/15710882.2018.1426981},
issn = {17453755},
year = {2018},
date = {2018-01-01},
journal = {CoDesign},
volume = {14},
number = {1},
pages = {1\textendash3},
abstract = {The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline
Reuter, Christian; Hughes, Amanda Lee; Kaufhold, Marc-André
Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research Artikel
In: International Journal on Human-Computer Interaction (IJHCI), Bd. 34, Nr. 4, S. 280–294, 2018.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, Frieden, HCI, KontiKat, Selected, SMO
@article{reuter_social_2018,
title = {Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research},
author = {Christian Reuter and Amanda Lee Hughes and Marc-Andr\'{e} Kaufhold},
url = {http://www.peasec.de/paper/2018/2018_ReuterHughesKaufhold_SocialMediaCrisisManagementEvaluation_IJHCI.pdf},
doi = {10.1080/10447318.2018.1427832},
year = {2018},
date = {2018-01-01},
journal = {International Journal on Human-Computer Interaction (IJHCI)},
volume = {34},
number = {4},
pages = {280\textendash294},
abstract = {Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.},
keywords = {A-Paper, cscw, EmerGent, Frieden, HCI, KontiKat, Selected, SMO},
pubstate = {published},
tppubtype = {article}
}
Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.
Saad-Sulonen, Joanna; Eriksson, Eva; Halskov, Kim; Karasti, Helena; Vines, John
Unfolding participation over time: temporal lenses in participatory design Artikel
In: CoDesign, Bd. 14, Nr. 1, S. 4–16, 2018, ISSN: 17453755.
Abstract | Links | BibTeX | Schlagwörter: cscw, Participation, Participatory Design, temporality
@article{saad-sulonenUnfoldingParticipationTime2018,
title = {Unfolding participation over time: temporal lenses in participatory design},
author = {Joanna Saad-Sulonen and Eva Eriksson and Kim Halskov and Helena Karasti and John Vines},
url = {https://doi.org/10.1080/15710882.2018.1426773},
doi = {10.1080/15710882.2018.1426773},
issn = {17453755},
year = {2018},
date = {2018-01-01},
journal = {CoDesign},
volume = {14},
number = {1},
pages = {4\textendash16},
abstract = {Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.},
keywords = {cscw, Participation, Participatory Design, temporality},
pubstate = {published},
tppubtype = {article}
}
Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.
Karasti, Helena; Pipek, Volkmar; Bowker, Geoffrey C
An Afterword to ‘Infrastructuring and Collaborative Design' Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, S. 267–289, 2018, ISSN: 15737551.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{karastiAfterwordInfrastructuringCollaborative2018,
title = {An Afterword to ‘Infrastructuring and Collaborative Design'},
author = {Helena Karasti and Volkmar Pipek and Geoffrey C Bowker},
doi = {10.1007/s10606-017-9305-x},
issn = {15737551},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
pages = {267\textendash289},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
Special Issue: Infrastructuring and Collaborative Design (Part II) Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, 2018.
BibTeX | Schlagwörter: cscw, MdK
@article{pipekSpecialIssueInfrastructuring2018,
title = {Special Issue: Infrastructuring and Collaborative Design (Part II)},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Østergaard, Kija Lin; Simonsen, Jesper; Karasti, Helena
Examining situated design practices: Nurses' transformations towards genuine participation Artikel
In: Design Studies, S. 1–23, 2018, ISSN: 0142694X.
Abstract | Links | BibTeX | Schlagwörter: cscw, Design practice, Design process, Participatory Design, Reflective practice, User participation
@article{ostergaardExaminingSituatedDesign2018,
title = {Examining situated design practices: Nurses' transformations towards genuine participation},
author = {Kija Lin \Ostergaard and Jesper Simonsen and Helena Karasti},
doi = {10.1016/j.destud.2017.12.002},
issn = {0142694X},
year = {2018},
date = {2018-01-01},
journal = {Design Studies},
pages = {1\textendash23},
abstract = {We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.},
keywords = {cscw, Design practice, Design process, Participatory Design, Reflective practice, User participation},
pubstate = {published},
tppubtype = {article}
}
We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.
Reuter, Christian; Kaufhold, Marc-André
In: Journal of Contingencies and Crisis Management (JCCM), Bd. 26, Nr. 1, S. 41–57, 2018.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, Frieden, HCI, KOKOS, KontiKat, SMO, Terror
@article{reuterFifteenYearsSocial2018,
title = {Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics},
author = {Christian Reuter and Marc-Andr\'{e} Kaufhold},
url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full},
doi = {10.1111/1468-5973.12196},
year = {2018},
date = {2018-01-01},
journal = {Journal of Contingencies and Crisis Management (JCCM)},
volume = {26},
number = {1},
pages = {41\textendash57},
abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.},
keywords = {A-Paper, cscw, EmerGent, Frieden, HCI, KOKOS, KontiKat, SMO, Terror},
pubstate = {published},
tppubtype = {article}
}
Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
Kaufhold, Marc-André; Riebe, Thea; Reuter, Christian; Hester, Julian; Jeske, Danny; Knüver, Lisa; Richert, Viktoria
Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT Artikel
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Bd. 10, Nr. 1, S. 1–19, 2018.
Links | BibTeX | Schlagwörter: cscw, EmerGent, Infrastruktur, KontiKat, Kooperation, MAKI, RSF
@article{kaufholdBusinessContinuityManagement2018,
title = {Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT},
author = {Marc-Andr\'{e} Kaufhold and Thea Riebe and Christian Reuter and Julian Hester and Danny Jeske and Lisa Kn\"{u}ver and Viktoria Richert},
doi = {10.4018/IJISCRAM.2018010101},
year = {2018},
date = {2018-01-01},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
volume = {10},
number = {1},
pages = {1\textendash19},
keywords = {cscw, EmerGent, Infrastruktur, KontiKat, Kooperation, MAKI, RSF},
pubstate = {published},
tppubtype = {article}
}
Karasti, Helena; Blomberg, Jeanette
Studying Infrastructuring Ethnographically Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 27, Nr. 2, S. 233–265, 2018, ISSN: 15737551.
Abstract | Links | BibTeX | Schlagwörter: Anthropology, Collaborative design, Constructing the field, cscw, Dimensions of information infrastructure, ethnography, Information infrastructure, Infrastructuring, MdK, Object of inquiry, reflexivity, Science and technology studies
@article{karastiStudyingInfrastructuringEthnographically2018,
title = {Studying Infrastructuring Ethnographically},
author = {Helena Karasti and Jeanette Blomberg},
doi = {10.1007/s10606-017-9296-7},
issn = {15737551},
year = {2018},
date = {2018-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {27},
number = {2},
pages = {233\textendash265},
abstract = {This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.},
keywords = {Anthropology, Collaborative design, Constructing the field, cscw, Dimensions of information infrastructure, ethnography, Information infrastructure, Infrastructuring, MdK, Object of inquiry, reflexivity, Science and technology studies},
pubstate = {published},
tppubtype = {article}
}
This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.
Reuter, Christian; Kaufhold, Marc-André; Spielhofer, Thomas; Hahne, Anna Sophie
In: BBK Bevölkerungsschutz, Bd. 2, S. 22–24, 2018.
Abstract | Links | BibTeX | Schlagwörter: cscw, EmerGent, HCI, KontiKat, SMO
@article{reuterSozialeMedienUnd2018,
title = {Soziale Medien und Apps in Notsituationen: Eine repr\"{a}sentative Studie \"{u}ber die Wahrnehmung in Deutschland},
author = {Christian Reuter and Marc-Andr\'{e} Kaufhold and Thomas Spielhofer and Anna Sophie Hahne},
url = {http://www.peasec.de/paper/2018/2018_ReuterKaufholdSpielhoferHahne_SozialeMedienAppsNotsituationen_BBK.pdf},
year = {2018},
date = {2018-01-01},
journal = {BBK Bev\"{o}lkerungsschutz},
volume = {2},
pages = {22\textendash24},
abstract = {Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht \textendash immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schlie\sslich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. \"{U}berschwemmungen, St\"{u}rme, terroristische Anschl\"{a}ge) f\"{u}r diverse Gruppen (z. B. B\"{u}rger, Rettungsdienste) von Nutzen sein k\"{o}nnen. W\"{a}hrend St\"{a}rken und Schw\"{a}chen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bev\"{o}lkerung. Unsere repr\"{a}sentative Untersuchung von Einstellungen der Bev\"{o}lkerung in Deutschland gegen\"{u}ber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungef\"{a}hr die H\"{a}lfte der Befragten (44 %) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zur\"{u}ckgegriffen hat. Zudem werden falsche Ger\"{u}chte in sozialen Medien mehrheitlich (74 %) als Bedrohung empfunden. Notfall-Apps f\"{u}r das eigene Smartphone werden selten (16 %) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.},
keywords = {cscw, EmerGent, HCI, KontiKat, SMO},
pubstate = {published},
tppubtype = {article}
}
Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht – immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schließlich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. Überschwemmungen, Stürme, terroristische Anschläge) für diverse Gruppen (z. B. Bürger, Rettungsdienste) von Nutzen sein können. Während Stärken und Schwächen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bevölkerung. Unsere repräsentative Untersuchung von Einstellungen der Bevölkerung in Deutschland gegenüber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungefähr die Hälfte der Befragten (44 %) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zurückgegriffen hat. Zudem werden falsche Gerüchte in sozialen Medien mehrheitlich (74 %) als Bedrohung empfunden. Notfall-Apps für das eigene Smartphone werden selten (16 %) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.
Parmiggiani, Elena; Karasti, Helena; Baker, Karen; Botero, Andrea
In: Platypus, The CASTAC Blog, Bd. June 2018, 2018.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{parmiggianiPoliticsEnvironmentalResearch2018,
title = {Politics of environmental research infrastructure formation: When top-down policy-making meets bottom-up fragmentation},
author = {Elena Parmiggiani and Helena Karasti and Karen Baker and Andrea Botero},
url = {http://blog.castac.org/2018/06/research-infrastructure/},
doi = {10.13140/RG.2.2.23993.83045},
year = {2018},
date = {2018-01-01},
journal = {Platypus, The CASTAC Blog},
volume = {June 2018},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Saad-Sulonen, Joanna; Eriksson, Eva; Halskov, Kim; Karasti, Helena; Vines, John
Unfolding participation over time in the design of IT Artikel
In: CoDesign, Bd. 14, Nr. 1, S. 1–3, 2018, ISSN: 17453755.
Abstract | Links | BibTeX | Schlagwörter: cscw
@article{saad-sulonenUnfoldingParticipationTime2018a,
title = {Unfolding participation over time in the design of IT},
author = {Joanna Saad-Sulonen and Eva Eriksson and Kim Halskov and Helena Karasti and John Vines},
url = {http://doi.org/10.1080/15710882.2018.1426981},
doi = {10.1080/15710882.2018.1426981},
issn = {17453755},
year = {2018},
date = {2018-01-01},
journal = {CoDesign},
volume = {14},
number = {1},
pages = {1\textendash3},
abstract = {The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline
Reuter, Christian; Hughes, Amanda Lee; Kaufhold, Marc-André
Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research Artikel
In: International Journal on Human-Computer Interaction (IJHCI), Bd. 34, Nr. 4, S. 280–294, 2018.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, Frieden, HCI, KontiKat, Selected, SMO
@article{reuterSocialMediaCrisis2018,
title = {Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research},
author = {Christian Reuter and Amanda Lee Hughes and Marc-Andr\'{e} Kaufhold},
url = {http://www.peasec.de/paper/2018/2018_ReuterHughesKaufhold_SocialMediaCrisisManagementEvaluation_IJHCI.pdf},
doi = {10.1080/10447318.2018.1427832},
year = {2018},
date = {2018-01-01},
journal = {International Journal on Human-Computer Interaction (IJHCI)},
volume = {34},
number = {4},
pages = {280\textendash294},
abstract = {Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.},
keywords = {A-Paper, cscw, EmerGent, Frieden, HCI, KontiKat, Selected, SMO},
pubstate = {published},
tppubtype = {article}
}
Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.
Reuter, Christian; Ludwig, Thomas; Kaufhold, Marc-André; Spielhofer, Thomas
Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen? Artikel
In: Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Bd. 1, S. 64–66, 2018.
Links | BibTeX | Schlagwörter: cscw, EmerGent, HCI, KontiKat, SMO
@article{reuterStudieWieSehen2018,
title = {Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?},
author = {Christian Reuter and Thomas Ludwig and Marc-Andr\'{e} Kaufhold and Thomas Spielhofer},
url = {http://www.peasec.de/paper/2018/2018_ReuterLudwigKaufholdSpielhofer_FeuerwehrTHWSozialeMedienGefahrenlagen_CrisisPrevention.pdf},
year = {2018},
date = {2018-01-01},
journal = {Crisis Prevention \textendash Fachmagazin f\"{u}r Innere Sicherheit, Bev\"{o}lkerungsschutz und Katastrophenhilfe},
volume = {1},
pages = {64\textendash66},
keywords = {cscw, EmerGent, HCI, KontiKat, SMO},
pubstate = {published},
tppubtype = {article}
}
2017
Ludwig, Thomas; Boden, Alexander; Pipek, Volkmar
3D Printers as Sociable Technologies Artikel
In: ACM Transactions on Computer-Human Interaction, Bd. 24, Nr. 2, S. 1–28, 2017, ISSN: 1073-0516.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, fablab
@article{ludwig_3d_2017,
title = {3D Printers as Sociable Technologies},
author = {Thomas Ludwig and Alexander Boden and Volkmar Pipek},
url = {https://dl.acm.org/doi/10.1145/3007205},
doi = {10.1145/3007205},
issn = {1073-0516},
year = {2017},
date = {2017-05-01},
journal = {ACM Transactions on Computer-Human Interaction},
volume = {24},
number = {2},
pages = {1\textendash28},
abstract = {3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.},
keywords = {A-Paper, cscw, fablab},
pubstate = {published},
tppubtype = {article}
}
3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.
Ludwig, Thomas; Boden, Alexander; Pipek, Volkmar
3D Printers as Sociable Technologies Artikel
In: ACM Transactions on Computer-Human Interaction, Bd. 24, Nr. 2, S. 1–28, 2017, ISSN: 1073-0516.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, fablab
@article{ludwig3DPrintersSociable2017,
title = {3D Printers as Sociable Technologies},
author = {Thomas Ludwig and Alexander Boden and Volkmar Pipek},
url = {https://dl.acm.org/doi/10.1145/3007205},
doi = {10.1145/3007205},
issn = {1073-0516},
year = {2017},
date = {2017-05-01},
journal = {ACM Transactions on Computer-Human Interaction},
volume = {24},
number = {2},
pages = {1\textendash28},
abstract = {3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.},
keywords = {A-Paper, cscw, fablab},
pubstate = {published},
tppubtype = {article}
}
3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
Special Issue: Infrastructuring and Collaborative Design Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 26, Nr. 1-2, 2017.
BibTeX | Schlagwörter: cscw, MdK
@article{pipek_special_2017,
title = {Special Issue: Infrastructuring and Collaborative Design},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {26},
number = {1-2},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Reuter, Christian; Spielhofer, Thomas
In: Journal Technological Forecasting and Social Change (TFSC), Bd. 121, S. 168–180, 2017.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, RSF, SMO
@article{reuter_towards_2017,
title = {Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe},
author = {Christian Reuter and Thomas Spielhofer},
url = {http://www.wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf http://www.sciencedirect.com/science/article/pii/S0040162516301986 http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocial},
doi = {10.1016/j.techfore.2016.07.038},
year = {2017},
date = {2017-01-01},
journal = {Journal Technological Forecasting and Social Change (TFSC)},
volume = {121},
pages = {168\textendash180},
abstract = {Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.},
keywords = {A-Paper, cscw, EmerGent, RSF, SMO},
pubstate = {published},
tppubtype = {article}
}
Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.
Kaufhold, Marc-André; Reuter, Christian
In: Mittelstand-Digital "Wissenschaft trifft Praxis", Bd. 7, Nr. 1, S. 78–88, 2017.
Abstract | Links | BibTeX | Schlagwörter: cscw, HCI, KontiKat
@article{kaufhold_integration_2017,
title = {Integration von Flow in die Mensch- Computer-Interaktion? Potenziale f\"{u}r die Gestaltung interaktiver Systeme},
author = {Marc-Andr\'{e} Kaufhold and Christian Reuter},
url = {http://wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf},
year = {2017},
date = {2017-01-01},
journal = {Mittelstand-Digital "Wissenschaft trifft Praxis"},
volume = {7},
number = {1},
pages = {78\textendash88},
abstract = {Flow-Erleben beschreibt das „reflexionsfreie, g\"{a}nzliche Aufgehen in einer glatt laufenden T\"{a}tigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivit\"{a}t und Kundenloyalit\"{a}t, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenw\"{a}rtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenw\"{a}rtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualit\"{a}tskriterien (Effizienz, Durchschaubarkeit, Verl\"{a}sslichkeit) der Usability und hedonistischer Qualit\"{a}tskriterien (Attraktivit\"{a}t, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie f\"{u}r die MCI. W\"{a}hrend der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verkn\"{u}pfung zu konkreten Designanforderungen zur Unterst\"{u}tzung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestm\"{o}glich ber\"{u}cksichtigt werden k\"{o}nnen, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie k\"{o}nnen Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie k\"{o}nnen praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.},
keywords = {cscw, HCI, KontiKat},
pubstate = {published},
tppubtype = {article}
}
Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.
Baumann, Felix; Ludwig, Thomas; Abele., Darwin; Hoffmann, Sven; Roller, Dieter
Model-Data Streaming for Additive Manufacturing - Securing Intellectual Property Artikel
In: Smart and Sustainable Manufacturing Systems, S. (accepted), 2017.
BibTeX | Schlagwörter: cscw
@article{baumann_model-data_2017,
title = {Model-Data Streaming for Additive Manufacturing - Securing Intellectual Property},
author = {Felix Baumann and Thomas Ludwig and Darwin Abele. and Sven Hoffmann and Dieter Roller},
year = {2017},
date = {2017-01-01},
journal = {Smart and Sustainable Manufacturing Systems},
pages = {(accepted)},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
Mosconi, Gaia; Korn, Matthias; Reuter, Christian; Tolmie, Peter; Teli, Maurizio; Pipek, Volkmar
From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement Artikel
In: Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Bd. 26, Nr. 4-6, S. 959–1003, 2017.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, HCI, HyServ, KOKOS, SMO
@article{mosconi_facebook_2017,
title = {From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement},
author = {Gaia Mosconi and Matthias Korn and Christian Reuter and Peter Tolmie and Maurizio Teli and Volkmar Pipek},
url = {https://link.springer.com/article/10.1007/s10606-017-9291-z},
doi = {10.1007/s10606-017-9291-z},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
volume = {26},
number = {4-6},
pages = {959\textendash1003},
abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.},
keywords = {A-Paper, cscw, HCI, HyServ, KOKOS, SMO},
pubstate = {published},
tppubtype = {article}
}
In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
A Preface to ‘Infrastructuring and Collaborative Design' Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 26, Nr. 1-2, S. 1–6, 2017, ISSN: 15737551.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{pipek_preface_2017,
title = {A Preface to ‘Infrastructuring and Collaborative Design'},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
doi = {10.1007/s10606-017-9271-3},
issn = {15737551},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {26},
number = {1-2},
pages = {1\textendash6},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Ludwig, Thomas; Kotthaus, Christoph; Reuter, Christian; Dongen, Sören; Pipek, Volkmar; Dongen, Sören Van; Pipek, Volkmar
In: International Journal on Human-Computer Studies (IJHCS), Bd. 102, Nr. C, S. 103–121, 2017.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, crisis management, cscw, design case study, disasters, HCI, KOKOS, Kooperation, PRAXLABS, situated crowdsourcing, Spontaneous volunteers
@article{ludwig_situated_2017,
title = {Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays},
author = {Thomas Ludwig and Christoph Kotthaus and Christian Reuter and S\"{o}ren Dongen and Volkmar Pipek and S\"{o}ren Van Dongen and Volkmar Pipek},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
doi = {10.1016/j.ijhcs.2016.09.008},
year = {2017},
date = {2017-01-01},
journal = {International Journal on Human-Computer Studies (IJHCS)},
volume = {102},
number = {C},
pages = {103\textendash121},
abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
keywords = {A-Paper, crisis management, cscw, design case study, disasters, HCI, KOKOS, Kooperation, PRAXLABS, situated crowdsourcing, Spontaneous volunteers},
pubstate = {published},
tppubtype = {article}
}
Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.
Reuter, Christian; Pätsch, Katja; Runft, Elena
IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study Artikel
In: i-com: Journal of Interactive Media, Bd. 16, Nr. 2, S. 181–195, 2017.
Abstract | Links | BibTeX | Schlagwörter: cscw, EmerGent, Frieden, HCI, KontiKat, SMO, Terror
@article{reuter_it_2017,
title = {IT for Peace? Fighting Against Terrorism in Social Media \textendash An Explorative Twitter Study},
author = {Christian Reuter and Katja P\"{a}tsch and Elena Runft},
url = {http://www.peasec.de/paper/2017/2017_ReuterPaetschRunft_ITforPeaceTerrorismSocialMedia_ICOM.pdf https://www.degruyter.com/view/j/icom.2017.16.issue-2/icom-2017-0013/icom-2017-0013.xml?format=INT},
doi = {https://doi.org/10.1515/icom-2017-0013},
year = {2017},
date = {2017-01-01},
journal = {i-com: Journal of Interactive Media},
volume = {16},
number = {2},
pages = {181\textendash195},
abstract = {The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.},
keywords = {cscw, EmerGent, Frieden, HCI, KontiKat, SMO, Terror},
pubstate = {published},
tppubtype = {article}
}
The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.
Zettl, Veronika; Ludwig, Thomas; Kotthaus, Christoph; Skudelny, Sascha; Moskopp, Michael
Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen Artikel
In: Bevölkerungsschutz, Bd. (accepted), 2017.
BibTeX | Schlagwörter: cscw
@article{zettl_zusammenarbeit_2017,
title = {Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen},
author = {Veronika Zettl and Thomas Ludwig and Christoph Kotthaus and Sascha Skudelny and Michael Moskopp},
year = {2017},
date = {2017-01-01},
journal = {Bev\"{o}lkerungsschutz},
volume = {(accepted)},
keywords = {cscw},
pubstate = {published},
tppubtype = {article}
}
Ludwig, Thomas; Hansson, Karin; Aitamurto, Tanja; Gupta, Neha
Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing Artikel
In: Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Bd. accepted, 2017.
BibTeX | Schlagwörter: A-Paper, cscw
@article{ludwig_special_2017,
title = {Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing},
author = {Thomas Ludwig and Karin Hansson and Tanja Aitamurto and Neha Gupta},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
volume = {accepted},
keywords = {A-Paper, cscw},
pubstate = {published},
tppubtype = {article}
}
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
Special Issue: Infrastructuring and Collaborative Design Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 26, Nr. 1-2, 2017.
BibTeX | Schlagwörter: cscw, MdK
@article{pipekSpecialIssueInfrastructuring2017,
title = {Special Issue: Infrastructuring and Collaborative Design},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {26},
number = {1-2},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Reuter, Christian; Spielhofer, Thomas
In: Journal Technological Forecasting and Social Change (TFSC), Bd. 121, S. 168–180, 2017.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, EmerGent, RSF, SMO
@article{reuterSocialResilienceQuantitative2017,
title = {Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe},
author = {Christian Reuter and Thomas Spielhofer},
url = {http://www.wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf http://www.sciencedirect.com/science/article/pii/S0040162516301986 http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocial},
doi = {10.1016/j.techfore.2016.07.038},
year = {2017},
date = {2017-01-01},
journal = {Journal Technological Forecasting and Social Change (TFSC)},
volume = {121},
pages = {168\textendash180},
abstract = {Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.},
keywords = {A-Paper, cscw, EmerGent, RSF, SMO},
pubstate = {published},
tppubtype = {article}
}
Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.
Kaufhold, Marc-André; Reuter, Christian
In: Mittelstand-Digital "Wissenschaft trifft Praxis", Bd. 7, Nr. 1, S. 78–88, 2017.
Abstract | Links | BibTeX | Schlagwörter: cscw, HCI, KontiKat
@article{kaufholdIntegrationFlowMensch2017,
title = {Integration von Flow in die Mensch- Computer-Interaktion? Potenziale f\"{u}r die Gestaltung interaktiver Systeme},
author = {Marc-Andr\'{e} Kaufhold and Christian Reuter},
url = {http://wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf},
year = {2017},
date = {2017-01-01},
journal = {Mittelstand-Digital "Wissenschaft trifft Praxis"},
volume = {7},
number = {1},
pages = {78\textendash88},
abstract = {Flow-Erleben beschreibt das „reflexionsfreie, g\"{a}nzliche Aufgehen in einer glatt laufenden T\"{a}tigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivit\"{a}t und Kundenloyalit\"{a}t, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenw\"{a}rtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenw\"{a}rtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualit\"{a}tskriterien (Effizienz, Durchschaubarkeit, Verl\"{a}sslichkeit) der Usability und hedonistischer Qualit\"{a}tskriterien (Attraktivit\"{a}t, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie f\"{u}r die MCI. W\"{a}hrend der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verkn\"{u}pfung zu konkreten Designanforderungen zur Unterst\"{u}tzung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestm\"{o}glich ber\"{u}cksichtigt werden k\"{o}nnen, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie k\"{o}nnen Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie k\"{o}nnen praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.},
keywords = {cscw, HCI, KontiKat},
pubstate = {published},
tppubtype = {article}
}
Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.
Mosconi, Gaia; Korn, Matthias; Reuter, Christian; Tolmie, Peter; Teli, Maurizio; Pipek, Volkmar
From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement Artikel
In: Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Bd. 26, Nr. 4-6, S. 959–1003, 2017.
Abstract | Links | BibTeX | Schlagwörter: A-Paper, cscw, HCI, HyServ, KOKOS, SMO
@article{mosconiFacebookNeighbourhoodInfrastructuring2017,
title = {From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement},
author = {Gaia Mosconi and Matthias Korn and Christian Reuter and Peter Tolmie and Maurizio Teli and Volkmar Pipek},
url = {https://link.springer.com/article/10.1007/s10606-017-9291-z},
doi = {10.1007/s10606-017-9291-z},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
volume = {26},
number = {4-6},
pages = {959\textendash1003},
abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.},
keywords = {A-Paper, cscw, HCI, HyServ, KOKOS, SMO},
pubstate = {published},
tppubtype = {article}
}
In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.
Pipek, Volkmar; Karasti, Helena; Bowker, Geoffrey C
A Preface to ‘Infrastructuring and Collaborative Design' Artikel
In: Computer Supported Cooperative Work (CSCW), Bd. 26, Nr. 1-2, S. 1–6, 2017, ISSN: 15737551.
Links | BibTeX | Schlagwörter: cscw, MdK
@article{pipekPrefaceInfrastructuringCollaborative2017,
title = {A Preface to ‘Infrastructuring and Collaborative Design'},
author = {Volkmar Pipek and Helena Karasti and Geoffrey C Bowker},
doi = {10.1007/s10606-017-9271-3},
issn = {15737551},
year = {2017},
date = {2017-01-01},
journal = {Computer Supported Cooperative Work (CSCW)},
volume = {26},
number = {1-2},
pages = {1\textendash6},
keywords = {cscw, MdK},
pubstate = {published},
tppubtype = {article}
}
Reuter, Christian; Pätsch, Katja; Runft, Elena
IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study Artikel
In: i-com: Journal of Interactive Media, Bd. 16, Nr. 2, S. 181–195, 2017.
Abstract | Links | BibTeX | Schlagwörter: cscw, EmerGent, Frieden, HCI, KontiKat, SMO, Terror
@article{reuterITPeaceFighting2017,
title = {IT for Peace? Fighting Against Terrorism in Social Media \textendash An Explorative Twitter Study},
author = {Christian Reuter and Katja P\"{a}tsch and Elena Runft},
url = {http://www.peasec.de/paper/2017/2017_ReuterPaetschRunft_ITforPeaceTerrorismSocialMedia_ICOM.pdf https://www.degruyter.com/view/j/icom.2017.16.issue-2/icom-2017-0013/icom-2017-0013.xml?format=INT},
doi = {https://doi.org/10.1515/icom-2017-0013},
year = {2017},
date = {2017-01-01},
journal = {i-com: Journal of Interactive Media},
volume = {16},
number = {2},
pages = {181\textendash195},
abstract = {The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.},
keywords = {cscw, EmerGent, Frieden, HCI, KontiKat, SMO, Terror},
pubstate = {published},
tppubtype = {article}
}
The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.