Fakultät III

Publikationen

2022

Kotthaus, C., Vitt, N., Krüger, M., Pipek, V. & Wulf, V. (2022)Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices

IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09444-5
[BibTeX] [Abstract] [Download PDF]

The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.

@article{kotthaus_negotiating_2022,
title = {Negotiating {Priorities} on the {Shopfloor}: {A} {Design} {Case} {Study} of {Maintainers}’ {Practices}},
issn = {1573-7551},
shorttitle = {Negotiating {Priorities} on the {Shopfloor}},
url = {https://doi.org/10.1007/s10606-022-09444-5},
doi = {10.1007/s10606-022-09444-5},
abstract = {The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.},
language = {en},
urldate = {2022-10-18},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Kotthaus, Christoph and Vitt, Nico and Krüger, Max and Pipek, Volkmar and Wulf, Volker},
month = oct,
year = {2022},
keywords = {CSCW, Design case study, Qualitative research, Manufacturing, Maintenance, Repair},
}

Hoffmann, S., Ludwig, T., Jasche, F., Wulf, V. & Randall, D. (2022)RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality

IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09430-x
[BibTeX] [Abstract] [Download PDF]

Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.

@article{hoffmann_retrofittar_2022,
title = {{RetrofittAR}: {Supporting} {Hardware}-{Centered} {Expertise} {Sharing} in {Manufacturing} {Settings} through {Augmented} {Reality}},
issn = {1573-7551},
shorttitle = {{RetrofittAR}},
url = {https://doi.org/10.1007/s10606-022-09430-x},
doi = {10.1007/s10606-022-09430-x},
abstract = {Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.},
language = {en},
urldate = {2022-07-01},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Hoffmann, Sven and Ludwig, Thomas and Jasche, Florian and Wulf, Volker and Randall, David},
month = jun,
year = {2022},
keywords = {CSCW, Expertise Sharing, Augmented Reality, Manufacturing, Retrofit},
}

Carros, F., Schwaninger, I., Preussner, A., Randall, D., Wieching, R., Fitzpatrick, G. & Wulf, V. (2022)Care Workers Making Use of Robots: Results of a Three-Month Study on Human-Robot Interaction within a Care Home

CHI Conference on Human Factors in Computing Systems. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–15 doi:10.1145/3491102.3517435
[BibTeX] [Abstract] [Download PDF]

Research on social robots in care has often focused on either the care recipients or the technology itself, neglecting the care workers who, in and through their collaborative and coordinative practices, will need to work with the robots. To better understand these interactions with a social robot (Pepper), we undertook a 3 month long-term study within a care home to gain empirical insights into the way the robot was used. We observed how care workers learned to use the device, applied it to their daily work life, and encountered obstacles. Our findings show that the care workers used the robot regularly (1:07 hours/day) mostly in one-to-one interactions with residents. While the robot had a limited effect on reducing the workload of care workers, it had other positive effects, demonstrating the potential to enhance the quality of care.

@inproceedings{carros_care_2022,
address = {New York, NY, USA},
series = {{CHI} '22},
title = {Care {Workers} {Making} {Use} of {Robots}: {Results} of a {Three}-{Month} {Study} on {Human}-{Robot} {Interaction} within a {Care} {Home}},
isbn = {978-1-4503-9157-3},
shorttitle = {Care {Workers} {Making} {Use} of {Robots}},
url = {https://doi.org/10.1145/3491102.3517435},
doi = {10.1145/3491102.3517435},
abstract = {Research on social robots in care has often focused on either the care recipients or the technology itself, neglecting the care workers who, in and through their collaborative and coordinative practices, will need to work with the robots. To better understand these interactions with a social robot (Pepper), we undertook a 3 month long-term study within a care home to gain empirical insights into the way the robot was used. We observed how care workers learned to use the device, applied it to their daily work life, and encountered obstacles. Our findings show that the care workers used the robot regularly (1:07 hours/day) mostly in one-to-one interactions with residents. While the robot had a limited effect on reducing the workload of care workers, it had other positive effects, demonstrating the potential to enhance the quality of care.},
urldate = {2022-04-28},
booktitle = {{CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}},
publisher = {Association for Computing Machinery},
author = {Carros, Felix and Schwaninger, Isabel and Preussner, Adrian and Randall, Dave and Wieching, Rainer and Fitzpatrick, Geraldine and Wulf, Volker},
month = apr,
year = {2022},
keywords = {CSCW, HCI, Participatory Design, Appropriation, Empirical Study, Care Robot, Care Work, Covid-19, Empowerment, HRI, Humanoid, Long-term, Nurse, Pandemic, Practice-based, Residential Care, Robotic Support, Social Robot, Social Service, Sustainable Technology Integration, Usage Patterns, Work Practices},
pages = {1--15},
}

2019

Ertl, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison

IN Proceedings of the ACM on Human-Computer Interaction, Vol. 3, Pages: 248:1–248:31 doi:10.1145/3370270
[BibTeX] [Abstract] [Download PDF]

There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.

@article{ertl_social_2019,
title = {The {Social} {Mile} - {How} ({Psychosocial}) {ICT} can {Help} to {Promote} {Resocialization} and to {Overcome} {Prison}},
volume = {3},
url = {https://doi.org/10.1145/3370270},
doi = {10.1145/3370270},
abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.},
number = {GROUP},
urldate = {2021-04-16},
journal = {Proceedings of the ACM on Human-Computer Interaction},
author = {Ertl, Tanja and Taugerbeck, Sebastian and Esau, Margarita and Aal, Konstantin and Tolmie, Peter and Wulf, Volker},
month = dec,
year = {2019},
keywords = {cscw, qualitative research, italg, ai-infused, digital participation, prison, prisoners, psychosocial ict, smart mirror, social participation, voice-based technology},
pages = {248:1--248:31},
}

Clarke, M. F., Gonzales, J., Harper, R., Randall, D., Ludwig, T. & Ikeya, N. (2019)Better Supporting Workers in ML Workplaces

Conference Companion Publication of the 2019 on Computer Supported Cooperative Work and Social Computing. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 443–448 doi:10.1145/3311957.3359429
[BibTeX] [Abstract] [Download PDF]

This workshop is aimed at bringing together a multidisciplinary group to discuss Machine Learning and its application in the workplace as a practical, everyday work matter. It’s our hope this is a step toward helping us design better technology and user experiences to support the accomplishment of that work, while paying attention to workplace context. Despite advancement and investment in Machine Learning (ML) business applications, understanding workers in these work contexts have received little attention. As this category experiences dramatic growth, it’s important to better understand the role that workers play, both individually and collaboratively, in a workplace where the output of prediction and machine learning is becoming pervasive. There is a closing window of opportunity to investigate this topic as it proceeds toward ubiquity. CSCW and HCI offer concepts, tools and methodologies to better understand and build for this future.

@inproceedings{clarke_better_2019,
address = {New York, NY, USA},
series = {{CSCW} '19},
title = {Better {Supporting} {Workers} in {ML} {Workplaces}},
isbn = {978-1-4503-6692-2},
url = {https://doi.org/10.1145/3311957.3359429},
doi = {10.1145/3311957.3359429},
abstract = {This workshop is aimed at bringing together a multidisciplinary group to discuss Machine Learning and its application in the workplace as a practical, everyday work matter. It's our hope this is a step toward helping us design better technology and user experiences to support the accomplishment of that work, while paying attention to workplace context. Despite advancement and investment in Machine Learning (ML) business applications, understanding workers in these work contexts have received little attention. As this category experiences dramatic growth, it's important to better understand the role that workers play, both individually and collaboratively, in a workplace where the output of prediction and machine learning is becoming pervasive. There is a closing window of opportunity to investigate this topic as it proceeds toward ubiquity. CSCW and HCI offer concepts, tools and methodologies to better understand and build for this future.},
urldate = {2021-04-16},
booktitle = {Conference {Companion} {Publication} of the 2019 on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing}},
publisher = {Association for Computing Machinery},
author = {Clarke, Michael F. and Gonzales, Joseph and Harper, Richard and Randall, David and Ludwig, Thomas and Ikeya, Nozomi},
month = nov,
year = {2019},
keywords = {cscw, hci, machine learning},
pages = {443--448},
}

Botero, A., Karasti, H., Saad-Sulonen, J., Geirbo, H. C., Baker, K., Parmiggiani, E. & Marttila, S. (2019)Drawing Together: Infrastructuring and Politics for Participatory Design – a visual collection of cases, issues, questions, and relevant literature

Oulu, Finland doi:10.13140/RG.2.2.32382.43849
[BibTeX] [Download PDF]

@techreport{botero_drawing_2019,
address = {Oulu, Finland},
title = {Drawing {Together}: {Infrastructuring} and {Politics} for {Participatory} {Design} - a visual collection of cases, issues, questions, and relevant literature},
url = {http://urn.fi/urn:isbn:9789526222042},
institution = {University of Oulu, INTERACT Research Unit},
author = {Botero, Andrea and Karasti, Helena and Saad-Sulonen, Joanna and Geirbo, Hanne Cecilie and Baker, Karen and Parmiggiani, Elena and Marttila, Sanna},
year = {2019},
doi = {10.13140/RG.2.2.32382.43849},
keywords = {cscw, MdK},
}

2018

Ludwig, T., Pipek, V. & Tolmie, P. (2018)Designing for Collaborative Infrastructuring: Supporting Resonance Activities

IN Proc. ACM Hum.-Comput. Interact., Vol. 2, Pages: 113:1–113:29 doi:10.1145/3274382
[BibTeX] [Download PDF]

@article{ludwig_designing_2018,
title = {Designing for {Collaborative} {Infrastructuring}: {Supporting} {Resonance} {Activities}},
volume = {2},
issn = {2573-0142},
url = {http://doi.acm.org/10.1145/3274382},
doi = {10.1145/3274382},
number = {CSCW},
journal = {Proc. ACM Hum.-Comput. Interact.},
author = {Ludwig, Thomas and Pipek, Volkmar and Tolmie, Peter},
month = nov,
year = {2018},
keywords = {cscw, appropriation, infrastructuring, resonance activities, sociable technologies},
pages = {113:1--113:29},
}

Reuter, C., Hughes, A. L. & Kaufhold, M. (2018)Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

IN International Journal on Human-Computer Interaction (IJHCI), Vol. 34, Pages: 280–294 doi:10.1080/10447318.2018.1427832
[BibTeX] [Abstract] [Download PDF]

Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.

@article{reuter_social_2018,
title = {Social {Media} in {Crisis} {Management}: {An} {Evaluation} and {Analysis} of {Crisis} {Informatics} {Research}},
volume = {34},
url = {http://www.peasec.de/paper/2018/2018_ReuterHughesKaufhold_SocialMediaCrisisManagementEvaluation_IJHCI.pdf},
doi = {10.1080/10447318.2018.1427832},
abstract = {Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.},
number = {4},
journal = {International Journal on Human-Computer Interaction (IJHCI)},
author = {Reuter, Christian and Hughes, Amanda Lee and Kaufhold, Marc-André},
year = {2018},
keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, Selected, SMO},
pages = {280--294},
}

Østergaard, K. L., Simonsen, J. & Karasti, H. (2018)Examining situated design practices: Nurses’ transformations towards genuine participation

IN Design Studies, Pages: 1–23 doi:10.1016/j.destud.2017.12.002
[BibTeX] [Abstract]

We scrutinise the concrete practices of participants’ engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer’s process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.

@article{ostergaard_examining_2018,
title = {Examining situated design practices: {Nurses}' transformations towards genuine participation},
issn = {0142694X},
doi = {10.1016/j.destud.2017.12.002},
abstract = {We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.},
journal = {Design Studies},
author = {Østergaard, Kija Lin and Simonsen, Jesper and Karasti, Helena},
year = {2018},
keywords = {cscw, Design practice, Design process, Participatory design, Reflective practice, User participation},
pages = {1--23},
}

Pipek, V., Spahn, M., Dax, J. & Yetim, F. (2018)Enabling Users of Enterprise Systems to Mash Up Resources and Develop Widgets

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{pipek_enabling_2018,
title = {Enabling {Users} of {Enterprise} {Systems} to {Mash} {Up} {Resources} and {Develop} {Widgets}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-13-Spahn_Dax_Chapterfinished.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Pipek, Volkmar and Spahn, Michael and Dax, Julian and Yetim, Fahri},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS},
pages = {421--444},
}

Saad-Sulonen, J., Eriksson, E., Halskov, K., Karasti, H. & Vines, J. (2018)Unfolding participation over time: temporal lenses in participatory design

IN CoDesign, Vol. 14, Pages: 4–16 doi:10.1080/15710882.2018.1426773
[BibTeX] [Abstract] [Download PDF]

Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users’, including the users’ point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.

@article{saad-sulonen_unfolding_2018-1,
title = {Unfolding participation over time: temporal lenses in participatory design},
volume = {14},
issn = {17453755},
url = {https://doi.org/10.1080/15710882.2018.1426773},
doi = {10.1080/15710882.2018.1426773},
abstract = {Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.},
number = {1},
journal = {CoDesign},
author = {Saad-Sulonen, Joanna and Eriksson, Eva and Halskov, Kim and Karasti, Helena and Vines, John},
year = {2018},
keywords = {cscw, participation, Participatory design, temporality},
pages = {4--16},
}

Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2018)Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?

IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 1, Pages: 64–66
[BibTeX] [Download PDF]

@article{reuter_studie_2018,
title = {Studie: {Wie} sehen {Mitarbeiter} von {Feuerwehr} und {THW} den {Einsatz} sozialer {Medien} in {Gefahrenlagen}?},
volume = {1},
url = {http://www.peasec.de/paper/2018/2018_ReuterLudwigKaufholdSpielhofer_FeuerwehrTHWSozialeMedienGefahrenlagen_CrisisPrevention.pdf},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas},
year = {2018},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO},
pages = {64--66},
}

Reuter, C. & Kaufhold, M. (2018)Soziale Medien in Notfällen, Krisen und Katastrophen

IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden doi:10.1007/978-3-658-19523-6_19
[BibTeX] [Abstract] [Download PDF]

Die Nutzung sozialer Medien hat sich nicht nur im Alltag, sondern auch in vielen verschiedenen Notfällen, Krisen und Katastrophen etabliert. Dieser Prozess begann bereits vor über 15 Jahren nach den Terroranschlägen vom 11. September 2001. In den darauffolgenden Jahren, vor allem in den vergangenen zehn, wurden eine Vielzahl von Studien veröffentlicht, die sich auf den Gebrauch von Informations- und Kommunikations-technologien und sozialen Medien vor, während oder nach Notfällen konzentrieren. Dieser Forschungsbereich wird auch unter dem Begriff Crisis Informatics zusammengefasst. Das Ziel dieses Kapitels ist es, den Gebrauch von und die Forschung über soziale Medien in Katastrophen und Notfällen in den vergangenen 15 Jahren und mit besonderem Schwerpunkt auf identifizierbare Nutzungsmuster und der Wahrnehmung zusammenzufassen, um die bisherigen Ergebnisse und zukünftigen Potenziale herauszustellen.

@incollection{reuter_soziale_2018-1,
address = {Wiesbaden},
title = {Soziale {Medien} in {Notfällen}, {Krisen} und {Katastrophen}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_19},
abstract = {Die Nutzung sozialer Medien hat sich nicht nur im Alltag, sondern auch in vielen verschiedenen Notfällen, Krisen und Katastrophen etabliert. Dieser Prozess begann bereits vor über 15 Jahren nach den Terroranschlägen vom 11. September 2001. In den darauffolgenden Jahren, vor allem in den vergangenen zehn, wurden eine Vielzahl von Studien veröffentlicht, die sich auf den Gebrauch von Informations- und Kommunikations-technologien und sozialen Medien vor, während oder nach Notfällen konzentrieren. Dieser Forschungsbereich wird auch unter dem Begriff Crisis Informatics zusammengefasst. Das Ziel dieses Kapitels ist es, den Gebrauch von und die Forschung über soziale Medien in Katastrophen und Notfällen in den vergangenen 15 Jahren und mit besonderem Schwerpunkt auf identifizierbare Nutzungsmuster und der Wahrnehmung zusammenzufassen, um die bisherigen Ergebnisse und zukünftigen Potenziale herauszustellen.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Kaufhold, Marc-André},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_19},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO},
pages = {379--402},
}

Wulf, V., Pipek, V. & Randall, D. (2018)Socio-Informatics: Intertwining Analytical and Design-Oriented Research into Social Practices

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{wulf_socio-informatics_2018-1,
title = {Socio-{Informatics}: {Intertwining} {Analytical} and {Design}-{Oriented} {Research} into {Social} {Practices}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Epilogue.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Pipek, Volkmar and Randall, David},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {541--550},
}

Baker, K. S. & Karasti, H. (2018)Data Care and Its Politics: Designing for Local Collective Data Management As a Neglected Thing

Proceedings of the 15th Participatory Design Conference: Full Papers – Volume 1. New York, NY, USA, Publisher: ACM, Pages: 10:1–10:12 doi:10.1145/3210586.3210587
[BibTeX] [Download PDF]

@inproceedings{baker_data_2018,
address = {New York, NY, USA},
series = {{PDC} '18},
title = {Data {Care} and {Its} {Politics}: {Designing} for {Local} {Collective} {Data} {Management} {As} a {Neglected} {Thing}},
isbn = {978-1-4503-6371-6},
url = {http://doi.acm.org/10.1145/3210586.3210587},
doi = {10.1145/3210586.3210587},
booktitle = {Proceedings of the 15th {Participatory} {Design} {Conference}: {Full} {Papers} - {Volume} 1},
publisher = {ACM},
author = {Baker, Karen S and Karasti, Helena},
year = {2018},
keywords = {cscw, participatory design, MdK, information management, politics, infrastructuring, data care, information infrastructure, local collective data management, matters of care, partnering designer, science and technology studies},
pages = {10:1--10:12},
}

Parmiggiani, E. & Karasti, H. (2018)Surfacing the Arctic: Politics of Participation in Infrastructuring

Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial – Volume 2. New York, NY, USA, Publisher: ACM, Pages: 7:1–7:5 doi:10.1145/3210604.3210625
[BibTeX] [Download PDF]

@inproceedings{parmiggiani_surfacing_2018,
address = {New York, NY, USA},
series = {{PDC} '18},
title = {Surfacing the {Arctic}: {Politics} of {Participation} in {Infrastructuring}},
isbn = {978-1-4503-5574-2},
url = {http://doi.acm.org/10.1145/3210604.3210625},
doi = {10.1145/3210604.3210625},
booktitle = {Proceedings of the 15th {Participatory} {Design} {Conference}: {Short} {Papers}, {Situated} {Actions}, {Workshops} and {Tutorial} - {Volume} 2},
publisher = {ACM},
author = {Parmiggiani, Elena and Karasti, Helena},
year = {2018},
keywords = {cscw, MdK, participation, environment, politics, infrastructuring, relational},
pages = {7:1--7:5},
}

Randall, D., Dachtera, J., Dyrks, T., Nett, B., Pipek, V., Ramirez, L., Stevens, G., Wagner, I. & Wulf, V. (2018)Research into Design Research Practices: Supporting an Agenda towards Self-Reflectivity and Transferability

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{randall_research_2018,
title = {Research into {Design} {Research} {Practices}: {Supporting} an {Agenda} towards {Self}-{Reflectivity} and {Transferability}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Section-4-Meta-Analysis.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Randall, Dave and Dachtera, Juri and Dyrks, Tobias and Nett, Bernhard and Pipek, Volkmar and Ramirez, Leonardo and Stevens, Gunnar and Wagner, Ina and Wulf, Volker},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {491--540},
}

Karasti, H., Pipek, V. & Bowker, G. C. (2018)An Afterword to ‘Infrastructuring and Collaborative Design’

IN Computer Supported Cooperative Work (CSCW), Vol. 27, Pages: 267–289 doi:10.1007/s10606-017-9305-x
[BibTeX]

@article{karasti_afterword_2018,
title = {An {Afterword} to ‘{Infrastructuring} and {Collaborative} {Design}'},
volume = {27},
issn = {15737551},
doi = {10.1007/s10606-017-9305-x},
number = {2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Karasti, Helena and Pipek, Volkmar and Bowker, Geoffrey C},
year = {2018},
keywords = {cscw, Mdk},
pages = {267--289},
}

Karasti, H., Botero, A., Baker, K. & Parmiggiani, E. (2018)Little Data, Big Data, No Data? Data Management in the Era of Research Infrastructures

doi:10.13140/RG.2.2.16024.65282
[BibTeX] [Download PDF]

@techreport{karasti_little_2018,
title = {Little {Data}, {Big} {Data}, {No} {Data}? {Data} {Management} in the {Era} of {Research} {Infrastructures}},
url = {http://jultika.oulu.fi/Record/isbn978-952-62-2006-2},
institution = {Workshop Report, April 2018, Hyytiälä Forestry Field Station, Finland. University of Oulu, Finland.},
author = {Karasti, Helena and Botero, Andrea and Baker, Karen and Parmiggiani, Elena},
year = {2018},
doi = {10.13140/RG.2.2.16024.65282},
keywords = {cscw, MdK},
}

Khovanskaya, V., Dombrowski, L., Harmon, E., Korn, M., Light, A., Stewart, M. & Voida, A. (2018)Designing Against the Status Quo

IN Interactions, Vol. 25, Pages: 64–67 doi:10.1145/3178560
[BibTeX] [Download PDF]

@article{khovanskaya_designing_2018,
title = {Designing {Against} the {Status} {Quo}},
volume = {25},
url = {http://amy.voida.com/wp-content/uploads/2018/03/designingAgainstTheStatusQuo-interactions2018.pdf},
doi = {10.1145/3178560},
number = {2},
journal = {Interactions},
author = {Khovanskaya, Vera and Dombrowski, Lynn and Harmon, Ellie and Korn, Matthias and Light, Ann and Stewart, Michael and Voida, Amy},
month = feb,
year = {2018},
keywords = {CSCW},
pages = {64--67},
}

Pipek, V., Karasti, H. & Bowker, G. C. (2018)Special Issue: Infrastructuring and Collaborative Design (Part II)

IN Computer Supported Cooperative Work (CSCW), Vol. 27
[BibTeX]

@article{pipek_special_2018,
title = {Special {Issue}: {Infrastructuring} and {Collaborative} {Design} ({Part} {II})},
volume = {27},
number = {2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C},
year = {2018},
keywords = {cscw, MdK},
}

Reuter, C., Aal, K., Beham, F., Boden, A., Brauner, F., Ludwig, T., Lukosch, S., Fiedrich, F., Fuchs-Kittowski, F., Geisler, S., Gennen, K., Herrmann, D., Kaufhold, M., Klafft, M., Lipprandt, M., Lo Iacono, L., Pipek, V., Pottebaum, J., Mentler, T., Nestler, S., Stieglitz, S., Sturm, C., Rusch, G., Sackmann, S., Volkamer, M. & Wulf, V. (2018)Die Zukunft sicherheitskritischer Mensch-Computer-Interaktion

IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden, Germany doi:10.1007/978-3-658-19523-6_30
[BibTeX] [Abstract] [Download PDF]

Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.

@incollection{reuter_zukunft_2018,
address = {Wiesbaden, Germany},
title = {Die {Zukunft} sicherheitskritischer {Mensch}-{Computer}-{Interaktion}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_30},
abstract = {Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Aal, Konstantin and Beham, Frank and Boden, Alexander and Brauner, Florian and Ludwig, Thomas and Lukosch, Stephan and Fiedrich, Frank and Fuchs-Kittowski, Frank and Geisler, Stefan and Gennen, Klaus and Herrmann, Dominik and Kaufhold, Marc-André and Klafft, Michael and Lipprandt, Myriam and Lo Iacono, Luigi and Pipek, Volkmar and Pottebaum, Jens and Mentler, Tilo and Nestler, Simon and Stieglitz, Stefan and Sturm, Christian and Rusch, Gebhard and Sackmann, Stefan and Volkamer, Melanie and Wulf, Volker},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_30},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO, book\_section},
pages = {621--630},
}

Reuter, C. & Kaufhold, M. (2018)Usable Safety Engineering sicherheitskritischer interaktiver Systeme

Die Gestaltung gebrauchstauglicher, interaktiver und kooperativer Systeme wird bereits seit den 1980ern in der Disziplin Mensch-Computer-Interaktion (MCI) und Computerunterstützte Gruppenarbeit (CSCW) abgedeckt. Es gibt jedoch einige Besonderheiten der MCI im Kontext sicherheitskritischer Systeme, insbesondere der störungsfreien Nutzung von IT (Safety) zu beachten. Dieses Kapitel stellt Merkmale der Anwendung von Gestaltungsmethoden der MCI in sicherheitskritischen Systemen dar. Hierfür werden zu Beginn die Grundlagen der beiden Gebiete – der MCI sowie des Krisen- und Sicherheitsmanagements – erläutert. Darauf aufbauend werden Ansätze und Methoden der Analyse, des Designs und der Entwicklung sowie der Evaluation der MCI unter besonderer Berücksichtigung sicherheitskritischer Systeme diskutiert. Aspekte wie Risikoanalysen in der Anforderungsanalyse, die Einkalkulierung von Bedienfehlern und Rückfallebenen im Systemdesign gehören ebenso dazu wie besondere Herausforderungen bei Evaluationen.

@incollection{reuter_usable_2018,
address = {Wiesbaden, Germany},
title = {Usable {Safety} {Engineering} sicherheitskritischer interaktiver {Systeme}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_2},
abstract = {Die Gestaltung gebrauchstauglicher, interaktiver und kooperativer Systeme wird bereits seit den 1980ern in der Disziplin Mensch-Computer-Interaktion (MCI) und Computerunterstützte Gruppenarbeit (CSCW) abgedeckt. Es gibt jedoch einige Besonderheiten der MCI im Kontext sicherheitskritischer Systeme, insbesondere der störungsfreien Nutzung von IT (Safety) zu beachten. Dieses Kapitel stellt Merkmale der Anwendung von Gestaltungsmethoden der MCI in sicherheitskritischen Systemen dar. Hierfür werden zu Beginn die Grundlagen der beiden Gebiete – der MCI sowie des Krisen- und Sicherheitsmanagements – erläutert. Darauf aufbauend werden Ansätze und Methoden der Analyse, des Designs und der Entwicklung sowie der Evaluation der MCI unter besonderer Berücksichtigung sicherheitskritischer Systeme diskutiert. Aspekte wie Risikoanalysen in der Anforderungsanalyse, die Einkalkulierung von Bedienfehlern und Rückfallebenen im Systemdesign gehören ebenso dazu wie besondere Herausforderungen bei Evaluationen.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Kaufhold, Marc-André},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_2},
keywords = {CSCW, HCI, EmerGent, KontiKat, CRISP},
pages = {17--40},
}

Reuter, C. & Kaufhold, M. (2018)Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics

IN Journal of Contingencies and Crisis Management (JCCM), Vol. 26, Pages: 41–57 doi:10.1111/1468-5973.12196
[BibTeX] [Abstract] [Download PDF]

Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.

@article{reuter_fifteen_2018,
title = {Fifteen {Years} of {Social} {Media} in {Emergencies}: {A} {Retrospective} {Review} and {Future} {Directions} for {Crisis} {Informatics}},
volume = {26},
url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full},
doi = {10.1111/1468-5973.12196},
abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.},
number = {1},
journal = {Journal of Contingencies and Crisis Management (JCCM)},
author = {Reuter, Christian and Kaufhold, Marc-André},
year = {2018},
keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, SMO, Terror, Kokos},
pages = {41--57},
}

Pihkala, S. & Karasti, H. (2018)Politics of Mattering in the Practices of Participatory Design

Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial – Volume 2. New York, NY, USA, Publisher: ACM, Pages: 13:1–13:5 doi:10.1145/3210604.3210616
[BibTeX] [Download PDF]

@inproceedings{pihkala_politics_2018,
address = {New York, NY, USA},
series = {{PDC} '18},
title = {Politics of {Mattering} in the {Practices} of {Participatory} {Design}},
isbn = {978-1-4503-5574-2},
url = {http://doi.acm.org/10.1145/3210604.3210616},
doi = {10.1145/3210604.3210616},
booktitle = {Proceedings of the 15th {Participatory} {Design} {Conference}: {Short} {Papers}, {Situated} {Actions}, {Workshops} and {Tutorial} - {Volume} 2},
publisher = {ACM},
author = {Pihkala, Suvi and Karasti, Helena},
year = {2018},
keywords = {cscw, participatory design, becoming, ethics, feminist theory, matter, mattering, new materialism, politics, posthuman, relationality, socio-materiality},
pages = {13:1--13:5},
}

Kaufhold, M., Riebe, T., Reuter, C., Hester, J., Jeske, D., Knüver, L. & Richert, V. (2018)Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 10, Pages: 1–19 doi:10.4018/IJISCRAM.2018010101
[BibTeX]

@article{kaufhold_business_2018,
title = {Business {Continuity} {Management} in {Micro} {Enterprises}: {Perception}, {Strategies} and {Use} of {ICT}},
volume = {10},
doi = {10.4018/IJISCRAM.2018010101},
number = {1},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Kaufhold, Marc-André and Riebe, Thea and Reuter, Christian and Hester, Julian and Jeske, Danny and Knüver, Lisa and Richert, Viktoria},
year = {2018},
keywords = {CSCW, EmerGent, KontiKat, Infrastruktur, RSF, Kooperation, MAKI},
pages = {1--19},
}

Reuter, C. & Kaufhold, M. (2018)Informatik für Frieden und Sicherheit

Die Erkenntnisse aus Naturwissenschaft und Technik hatten bereits immer einen großen Einfluss auf die Art und Weise, wie Kriege und Konflikte ausgetragen werden konnten und ausgetragen wurden. Im Kontext von Frieden und Sicherheit können Erkenntnisse, die eigentlich für zivile Kontexte entwickelt wurden, auch für militärische Auseinandersetzungen genutzt werden (Dual-Use). Seit einigen Jahren betrifft dies insbesondere die Informatik, die durch die militärische Nutzung von Computern, Cyberwar, Information Warfare, einschließlich terroristischer Propaganda, Fake News, Ausspähung und Hacking konfliktäre Auseinandersetzungen unterstützen kann. Auch werden Konflikte vermehrt im digitalen Raum ausgetragen, mit erschwerter Zurechenbarkeit zu einzelnen (angreifenden) Akteuren. Die Informatik bietet jedoch auch für friedensstiftende Aktivitäten einige Möglichkeiten. Dieses Kapitel möchte eine Einführung in dieses an Bedeutung gewinnende Gebiet liefern.

@incollection{reuter_informatik_2018,
address = {Wiesbaden, Germany},
title = {Informatik für {Frieden} und {Sicherheit}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_28},
abstract = {Die Erkenntnisse aus Naturwissenschaft und Technik hatten bereits immer einen großen Einfluss auf die Art und Weise, wie Kriege und Konflikte ausgetragen werden konnten und ausgetragen wurden. Im Kontext von Frieden und Sicherheit können Erkenntnisse, die eigentlich für zivile Kontexte entwickelt wurden, auch für militärische Auseinandersetzungen genutzt werden (Dual-Use). Seit einigen Jahren betrifft dies insbesondere die Informatik, die durch die militärische Nutzung von Computern, Cyberwar, Information Warfare, einschließlich terroristischer Propaganda, Fake News, Ausspähung und Hacking konfliktäre Auseinandersetzungen unterstützen kann. Auch werden Konflikte vermehrt im digitalen Raum ausgetragen, mit erschwerter Zurechenbarkeit zu einzelnen (angreifenden) Akteuren. Die Informatik bietet jedoch auch für friedensstiftende Aktivitäten einige Möglichkeiten. Dieses Kapitel möchte eine Einführung in dieses an Bedeutung gewinnende Gebiet liefern.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Kaufhold, Marc-André},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_28},
keywords = {CSCW, EmerGent, Frieden, KontiKat, CRISP},
pages = {573--595},
}

Baker, K. S., Botero, A., Geirbo, H. C., Karasti, H., Marttila, S., Parmiggiani, E. & Saad-Sulonen, J. (2018)Infrastructuring in STS: What does infrastructuring look like? When does it look like that? Workshop report

[BibTeX] [Download PDF]

@book{baker_infrastructuring_2018,
title = {Infrastructuring in {STS}: {What} does infrastructuring look like? {When} does it look like that? {Workshop} report},
url = {https://easst.net/article/what-does-infrastructuring-look-like-in-sts-when-workshop-report/},
number = {EASST Review Volume 37(4) 2018},
author = {Baker, Karen S and Botero, Andrea and Geirbo, Hanne Cecilie and Karasti, Helena and Marttila, Sanna and Parmiggiani, Elena and Saad-Sulonen, Joanna},
year = {2018},
keywords = {cscw, MdK},
}

Wulf, V., Stevens, G., Rohde, M. & Korn, M. (2018)Grounded Design: A Research Paradigm in Practice-based Computing

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{wulf_grounded_2018,
title = {Grounded {Design}: {A} {Research} {Paradigm} in {Practice}-based {Computing}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-1-Wulf-et-al-Grounded-Design-edited-DR2.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Wulf, Volker and Stevens, Gunnar and Rohde, Markus and Korn, Matthias},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {23--46},
}

Karasti, H. & Blomberg, J. (2018)Studying Infrastructuring Ethnographically

IN Computer Supported Cooperative Work (CSCW), Vol. 27, Pages: 233–265 doi:10.1007/s10606-017-9296-7
[BibTeX] [Abstract]

This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.

@article{karasti_studying_2018,
title = {Studying {Infrastructuring} {Ethnographically}},
volume = {27},
issn = {15737551},
doi = {10.1007/s10606-017-9296-7},
abstract = {This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.},
number = {2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Karasti, Helena and Blomberg, Jeanette},
year = {2018},
keywords = {cscw, MdK, Anthropology, Collaborative design, Constructing the field, Dimensions of information infrastructure, Ethnography, Information infrastructure, Infrastructuring, Object of inquiry, Reflexivity, Science and technology studies},
pages = {233--265},
}

Pipek, V. & Stevens, G. (2018)Making Use: Understanding, Studying, and Supporting Appropriation

IN Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts
[BibTeX] [Download PDF]

@incollection{pipek_making_2018,
title = {Making {Use}: {Understanding}, {Studying}, and {Supporting} {Appropriation}},
isbn = {978-0-19-873324-9},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2018/04/Chapter-4-Making-Use1.pdf},
booktitle = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
publisher = {Oxford University Press},
author = {Pipek, Volkmar and Stevens, Gunnar},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
pages = {139--176},
}

Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (2018)Socio-Informatics – A Practice-based Perspective on the Design and Use of IT Artefacts

Wulf, V., Pipek, V., Randall, D., Rohde, M., Schmidt, K. & Stevens, G. (Eds.), Publisher: Oxford University Press
[BibTeX]

@book{wulf_socio-informatics_2018,
title = {Socio-{Informatics} - {A} {Practice}-based {Perspective} on the {Design} and {Use} of {IT} {Artefacts}},
isbn = {978-0-19-873324-9},
publisher = {Oxford University Press},
author = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
editor = {Wulf, Volker and Pipek, Volkmar and Randall, David and Rohde, Markus and Schmidt, Kjeld and Stevens, Gunnar},
year = {2018},
keywords = {CSCW, PRAXLABS, MdK},
}

Reuter, C., Kaufhold, M., Spielhofer, T. & Hahne, A. S. (2018)Soziale Medien und Apps in Notsituationen: Eine repräsentative Studie über die Wahrnehmung in Deutschland

IN BBK Bevölkerungsschutz, Vol. 2, Pages: 22–24
[BibTeX] [Abstract] [Download PDF]

Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht – immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schließlich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. Überschwemmungen, Stürme, terroristische Anschläge) für diverse Gruppen (z. B. Bürger, Rettungsdienste) von Nutzen sein können. Während Stärken und Schwächen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bevölkerung. Unsere repräsentative Untersuchung von Einstellungen der Bevölkerung in Deutschland gegenüber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungefähr die Hälfte der Befragten (44 \%) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zurückgegriffen hat. Zudem werden falsche Gerüchte in sozialen Medien mehrheitlich (74 \%) als Bedrohung empfunden. Notfall-Apps für das eigene Smartphone werden selten (16 \%) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.

@article{reuter_soziale_2018,
title = {Soziale {Medien} und {Apps} in {Notsituationen}: {Eine} repräsentative {Studie} über die {Wahrnehmung} in {Deutschland}},
volume = {2},
url = {http://www.peasec.de/paper/2018/2018_ReuterKaufholdSpielhoferHahne_SozialeMedienAppsNotsituationen_BBK.pdf},
abstract = {Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht – immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schließlich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. Überschwemmungen, Stürme, terroristische Anschläge) für diverse Gruppen (z. B. Bürger, Rettungsdienste) von Nutzen sein können. Während Stärken und Schwächen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bevölkerung. Unsere repräsentative Untersuchung von Einstellungen der Bevölkerung in Deutschland gegenüber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungefähr die Hälfte der Befragten (44 \%) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zurückgegriffen hat. Zudem werden falsche Gerüchte in sozialen Medien mehrheitlich (74 \%) als Bedrohung empfunden. Notfall-Apps für das eigene Smartphone werden selten (16 \%) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.},
journal = {BBK Bevölkerungsschutz},
author = {Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie},
year = {2018},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO},
pages = {22--24},
}

Parmiggiani, E., Karasti, H., Baker, K. & Botero, A. (2018)Politics of environmental research infrastructure formation: When top-down policy-making meets bottom-up fragmentation

IN Platypus, The CASTAC Blog, Vol. June 2018 doi:10.13140/RG.2.2.23993.83045
[BibTeX] [Download PDF]

@article{parmiggiani_politics_2018,
title = {Politics of environmental research infrastructure formation: {When} top-down policy-making meets bottom-up fragmentation},
volume = {June 2018},
url = {http://blog.castac.org/2018/06/research-infrastructure/},
doi = {10.13140/RG.2.2.23993.83045},
journal = {Platypus, The CASTAC Blog},
author = {Parmiggiani, Elena and Karasti, Helena and Baker, Karen and Botero, Andrea},
year = {2018},
keywords = {cscw, MdK},
}

Kaufhold, M., Rupp, N., Reuter, C., Amelunxen, C. & Cristaldi, M. (2018)112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen

Proceedings of the European Conference on Information Systems (ECIS). Portsmouth, UK, Publisher: AIS
[BibTeX] [Download PDF]

@inproceedings{kaufhold_112social_2018,
address = {Portsmouth, UK},
title = {112.{SOCIAL}: {Design} and {Evaluation} of a {Mobile} {Crisis} {App} for {Bidirectional} {Communication} between {Emergency} {Services} and {Citizen}},
url = {http://ecis2018.eu/wp-content/uploads/2018/09/1458-doc.pdf https://aisel.aisnet.org/ecis2018_rp/81/},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
publisher = {AIS},
author = {Kaufhold, Marc-André and Rupp, Nicola and Reuter, Christian and Amelunxen, Christoph and Cristaldi, Massimo},
year = {2018},
keywords = {crisis management, CSCW, A-Paper, EmerGent, KontiKat, social media, bidirectional communication, KooperationHCI, mobile crisis apps},
}

Saad-Sulonen, J., Eriksson, E., Halskov, K., Karasti, H. & Vines, J. (2018)Unfolding participation over time in the design of IT

IN CoDesign, Vol. 14, Pages: 1–3 doi:10.1080/15710882.2018.1426981
[BibTeX] [Abstract] [Download PDF]

The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of ‘Unfolding Participation over Time in the Design of IT’, authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline

@article{saad-sulonen_unfolding_2018,
title = {Unfolding participation over time in the design of {IT}},
volume = {14},
issn = {17453755},
url = {http://doi.org/10.1080/15710882.2018.1426981},
doi = {10.1080/15710882.2018.1426981},
abstract = {The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline},
number = {1},
journal = {CoDesign},
author = {Saad-Sulonen, Joanna and Eriksson, Eva and Halskov, Kim and Karasti, Helena and Vines, John},
year = {2018},
keywords = {cscw},
pages = {1--3},
}

Karasti, H., Botero, A., Parmiggiani, E., Baker, K., Marttila, S., Saad-Sulonen, J. & Geirbo, H. C. (2018)Infrastructuring in PD: What Does Infrastructuring Look Like? When Does It Look Like That?

Proceedings of the 15th Participatory Design Conference: Short Papers, Situated Actions, Workshops and Tutorial – Volume 2. New York, NY, USA, Publisher: ACM, Pages: 45:1–45:3 doi:10.1145/3210604.3210618
[BibTeX] [Download PDF]

@inproceedings{karasti_infrastructuring_2018,
address = {New York, NY, USA},
series = {{PDC} '18},
title = {Infrastructuring in {PD}: {What} {Does} {Infrastructuring} {Look} {Like}? {When} {Does} {It} {Look} {Like} {That}?},
isbn = {978-1-4503-5574-2},
url = {http://doi.acm.org/10.1145/3210604.3210618},
doi = {10.1145/3210604.3210618},
booktitle = {Proceedings of the 15th {Participatory} {Design} {Conference}: {Short} {Papers}, {Situated} {Actions}, {Workshops} and {Tutorial} - {Volume} 2},
publisher = {ACM},
author = {Karasti, Helena and Botero, Andrea and Parmiggiani, Elena and Baker, Karen and Marttila, Sanna and Saad-Sulonen, Joanna and Geirbo, Hanne Cecilie},
year = {2018},
keywords = {cscw, MdK, politics, infrastructuring, relational},
pages = {45:1--45:3},
}

2017

Stickel, O., Aal, K., Fuchsberger, V., Tscheligi, M., Rüller, S., Wenzelmann, V., Pipek, V. & Wulf, V. (2017)3D printing/digital fabrication for education and the common good Workshop for C&T2017

Workshop at the 8th international conference on Communities and Technologies. Troyes
[BibTeX]

@inproceedings{stickel_3d_2017,
address = {Troyes},
title = {{3D} printing/digital fabrication for education and the common good {Workshop} for {C}\&{T2017}},
booktitle = {Workshop at the 8th international conference on {Communities} and {Technologies}},
author = {Stickel, Oliver and Aal, Konstantin and Fuchsberger, Verena and Tscheligi, Manfred and Rüller, Sarah and Wenzelmann, Victoria and Pipek, Volkmar and Wulf, Volker},
year = {2017},
keywords = {CSCW, FabLab, yallah},
}

Kaufhold, M. & Reuter, C. (2017)Integration von Flow in die Mensch- Computer-Interaktion? Potenziale für die Gestaltung interaktiver Systeme

IN Mittelstand-Digital “Wissenschaft trifft Praxis”, Vol. 7, Pages: 78–88
[BibTeX] [Abstract] [Download PDF]

Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.

@article{kaufhold_integration_2017,
title = {Integration von {Flow} in die {Mensch}- {Computer}-{Interaktion}? {Potenziale} für die {Gestaltung} interaktiver {Systeme}},
volume = {7},
url = {http://wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf},
abstract = {Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.},
number = {1},
journal = {Mittelstand-Digital "Wissenschaft trifft Praxis"},
author = {Kaufhold, Marc-André and Reuter, Christian},
year = {2017},
keywords = {CSCW, HCI, KontiKat},
pages = {78--88},
}

Stickel, O., Aal, K., Schorch, M., Pipek, V., Hornung, D., Boden, A. & Wulf, V. (2017)Computerclubs und Flüchtlingslager – Ein Diskussionsbeitrag zur Forschungs- und Bildungsarbeit aus praxistheoretischer Perspektive

Tagungsband Do it! Yourself? Fragen zu (Forschungs-)Praktiken des Selbermachens. Wien doi:https://doi.org/10.14361/9783839433508
[BibTeX] [Download PDF]

@inproceedings{stickel_computerclubs_2017,
address = {Wien},
title = {Computerclubs und {Flüchtlingslager} - {Ein} {Diskussionsbeitrag} zur {Forschungs}- und {Bildungsarbeit} aus praxistheoretischer {Perspektive}},
url = {https://www.degruyter.com/view/books/9783839433508/9783839433508-008/9783839433508-008.xml},
doi = {https://doi.org/10.14361/9783839433508},
booktitle = {Tagungsband {Do} it! {Yourself}? {Fragen} zu ({Forschungs}-){Praktiken} des {Selbermachens}},
author = {Stickel, Oliver and Aal, Konstantin and Schorch, Marén and Pipek, Volkmar and Hornung, Dominik and Boden, Alexander and Wulf, Volker},
year = {2017},
keywords = {CSCW, FabLab},
}

Ludwig, T., Boden, A. & Pipek, V. (2017)3D Printers as Sociable Technologies: Taking Appropriation Infrastructures to the Internet of Things

IN ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 24
[BibTeX]

@article{ludwig_3d_2017,
title = {{3D} {Printers} as {Sociable} {Technologies}: {Taking} {Appropriation} {Infrastructures} to the {Internet} of {Things}},
volume = {24},
number = {2},
journal = {ACM Transactions on Computer-Human Interaction (TOCHI)},
author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, A-Paper},
}

Mosconi, G., Korn, M., Reuter, C., Tolmie, P., Teli, M. & Pipek, V. (2017)From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 26, Pages: 959–1003 doi:10.1007/s10606-017-9291-z
[BibTeX] [Abstract] [Download PDF]

In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people’s attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.

@article{mosconi_facebook_2017,
title = {From {Facebook} to the {Neighbourhood}: {Infrastructuring} of {Hybrid} {Community} {Engagement}},
volume = {26},
url = {https://link.springer.com/article/10.1007/s10606-017-9291-z},
doi = {10.1007/s10606-017-9291-z},
abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Mosconi, Gaia and Korn, Matthias and Reuter, Christian and Tolmie, Peter and Teli, Maurizio and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, HCI, A-Paper, SMO, KOKOS, HyServ},
pages = {959--1003},
}

Reuter, C., Kaufhold, M., Leopold, I. & Knipp, H. (2017)Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps

European Conference on Information Systems (ECIS). Guimarães, Portugal, Publisher: AIS, Pages: 2187–2201
[BibTeX] [Abstract] [Download PDF]

Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens’ perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.

@inproceedings{reuter_katwarn_2017,
address = {Guimarães, Portugal},
title = {Katwarn, {NINA} or {FEMA}? {Multi}-{Method} {Study} on {Distribution}, {Use} and {Public} {Views} on {Crisis} {Apps}},
url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLeopoldKnipp_CrisisApps_ECIS.pdf http://aisel.aisnet.org/ecis2017_rp/139/},
abstract = {Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens' perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.},
booktitle = {European {Conference} on {Information} {Systems} ({ECIS})},
publisher = {AIS},
author = {Reuter, Christian and Kaufhold, Marc-André and Leopold, Inken and Knipp, Hannah},
year = {2017},
keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, Terror},
pages = {2187--2201},
}

Kaufhold, M. & Reuter, C. (2017)The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Albi, France, Publisher: ISCRAM, Pages: 603–612
[BibTeX] [Abstract] [Download PDF]

The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.

@inproceedings{kaufhold_impact_2017,
address = {Albi, France},
title = {The {Impact} of {Social} {Media} in {Emergencies}: {A} {Case} {Study} with the {Fire} {Department} of {Frankfurt}},
url = {http://idl.iscram.org/files/marc-andrekaufhold/2017/1494_Marc-AndreKaufhold+ChristianReuter2017.pdf},
abstract = {The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Kaufhold, Marc-André and Reuter, Christian},
editor = {Comes, Tina and Bénaben, Frédérick and Hanachi, Chihab and Lauras, Matthieu},
year = {2017},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO},
pages = {603--612},
}

Baumann, F., Ludwig, T., Abele., D., Hoffmann, S. & Roller, D. (2017)Model-Data Streaming for Additive Manufacturing – Securing Intellectual Property

IN Smart and Sustainable Manufacturing Systems, Pages: (accepted)
[BibTeX]

@article{baumann_model-data_2017,
title = {Model-{Data} {Streaming} for {Additive} {Manufacturing} - {Securing} {Intellectual} {Property}},
journal = {Smart and Sustainable Manufacturing Systems},
author = {Baumann, Felix and Ludwig, Thomas and Abele., Darwin and Hoffmann, Sven and Roller, Dieter},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

Kaufhold, M., Reuter, C. & Stefan, M. (2017)Gesellschaftliche Herausforderungen des Missbrauchs von Bots und sozialen Medien

Mensch & Computer: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 51–58 doi:10.18420/muc2017-ws01-0386
[BibTeX] [Abstract] [Download PDF]

Soziale Medien wie Facebook oder Twitter haben sich als alltägliche Kommunikationskanäle etabliert. Aufgrund der großen Reichweite sind diese Medien für den privaten oder öffentlichen Austausch unter Freunden und Gruppierungen sowie zur Produkt- und Unternehmenswerbung geeignet, unterliegen aber auch der Gefahr der Manipulation öffentlicher Diskurse oder des Missbrauchs der jeweiligen Plattformfunktionen. Hierzu werden unter anderem Bots, und spezifischer „Social Bots“, als automatisierte Programme eingesetzt, um einen Einfluss auf ökonomische, politische und soziale Prozesse auszuüben. Dieser Beitrag stellt die vorläufigen Ergebnisse einer systematischen Literaturstudie und thematischen Analyse dar, welche gesellschaftliche Herausforderungen sowie zugehörige Methoden und Vorgehensweisen des Missbrauchs von Bots und sozialen Medien umfassen.

@inproceedings{kaufhold_gesellschaftliche_2017,
address = {Regensburg, Germany},
title = {Gesellschaftliche {Herausforderungen} des {Missbrauchs} von {Bots} und sozialen {Medien}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5412/2017_WS01_386.pdf?sequence=1},
doi = {10.18420/muc2017-ws01-0386},
abstract = {Soziale Medien wie Facebook oder Twitter haben sich als alltägliche Kommunikationskanäle etabliert. Aufgrund der großen Reichweite sind diese Medien für den privaten oder öffentlichen Austausch unter Freunden und Gruppierungen sowie zur Produkt- und Unternehmenswerbung geeignet, unterliegen aber auch der Gefahr der Manipulation öffentlicher Diskurse oder des Missbrauchs der jeweiligen Plattformfunktionen. Hierzu werden unter anderem Bots, und spezifischer „Social Bots“, als automatisierte Programme eingesetzt, um einen Einfluss auf ökonomische, politische und soziale Prozesse auszuüben. Dieser Beitrag stellt die vorläufigen Ergebnisse einer systematischen Literaturstudie und thematischen Analyse dar, welche gesellschaftliche Herausforderungen sowie zugehörige Methoden und Vorgehensweisen des Missbrauchs von Bots und sozialen Medien umfassen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Kaufhold, Marc-André and Reuter, Christian and Stefan, Marvin},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {CSCW, Frieden, KontiKat, SMO},
pages = {51--58},
}

Pottebaum, J., Erfurth, C. & Reuter, C. (2017)IT-Rettung 2017: IT-Unterstützung in Emergency Management & Response

INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik. Bonn, Pages: 1281–1282
[BibTeX] [Download PDF]

@inproceedings{pottebaum_it-rettung_2017,
address = {Bonn},
title = {{IT}-{Rettung} 2017: {IT}-{Unterstützung} in {Emergency} {Management} \& {Response}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/3891/B16-0.pdf},
booktitle = {{INFORMATIK} 2017, {Lecture} {Notes} in {Informatics} ({LNI}), {Gesellschaft} für {Informatik}},
author = {Pottebaum, Jens and Erfurth, Christian and Reuter, Christian},
editor = {Eibl, Maximilian and Gaedke, Martin},
year = {2017},
keywords = {CSCW, KontiKat},
pages = {1281--1282},
}

Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S., Herczeg, M., Geisler, S., Ludwig, T., Pipek, V. & Pottebaum, J. (2017)5. Workshop Mensch-Maschine-Interaktion in sicherheitskritischen Systemen

Mensch und Computer 2018: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 565–569 doi:10.18420/muc2017-ws01-0380
[BibTeX] [Abstract] [Download PDF]

Im Zentrum dieses Workshops stehen Erkenntnisse zur Mensch-Computer-Interaktion (MCI) in sicherheitskritischen Anwendungsgebieten. Da in solchen Feldern – etwa Katastrophenmanagement, Verkehr, Produktion oder Medizin – MCI eine immer größere Relevanz erhält, sind viele wissenschaftliche Gebiete, unter anderem die Informatik oder Mensch-Maschine Interaktion, zunehmend gefragt. Die Herausfor-derung besteht darin, bestehende Ansätze und Methoden zu diskutieren, anzupassen und innovative Lösungen zu entwickeln, die von den Nutzenden sicher und effizient verwendet werden können.

@inproceedings{reuter_5_2017,
address = {Regensburg, Germany},
title = {5. {Workshop} {Mensch}-{Maschine}-{Interaktion} in sicherheitskritischen {Systemen}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/16929/Beitrag_328_final__a.pdf https://dl.gi.de/bitstream/handle/20.500.12116/3170/2017_WS01_380.pdf},
doi = {10.18420/muc2017-ws01-0380},
abstract = {Im Zentrum dieses Workshops stehen Erkenntnisse zur Mensch-Computer-Interaktion (MCI) in sicherheitskritischen Anwendungsgebieten. Da in solchen Feldern – etwa Katastrophenmanagement, Verkehr, Produktion oder Medizin – MCI eine immer größere Relevanz erhält, sind viele wissenschaftliche Gebiete, unter anderem die Informatik oder Mensch-Maschine Interaktion, zunehmend gefragt. Die Herausfor-derung besteht darin, bestehende Ansätze und Methoden zu diskutieren, anzupassen und innovative Lösungen zu entwickeln, die von den Nutzenden sicher und effizient verwendet werden können.},
booktitle = {Mensch und {Computer} 2018: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Herczeg, Michael and Geisler, Stefan and Ludwig, Thomas and Pipek, Volkmar and Pottebaum, Jens},
editor = {Dachselt, Raimund and Weber, Gerhard},
year = {2017},
keywords = {CSCW, HCI, KontiKat, SMO},
pages = {565--569},
}

Korn, M., Schorch, M., Pipek, V., Bietz, M., Østerlund, C., Procter, R., Ribes, D. & Williams, R. (2017)E-Infrastructures for Research Collaboration: The Case of the Social Sciences and Humanities

Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing Companion (CSCW 2017 Companion). New York, USA
[BibTeX] [Download PDF]

@inproceedings{korn_e-infrastructures_2017,
address = {New York, USA},
title = {E-{Infrastructures} for {Research} {Collaboration}: {The} {Case} of the {Social} {Sciences} and {Humanities}},
url = {https://eresearchinfssh2017.files.wordpress.com/2016/12/eresearchinfssh2017-proposal.pdf},
booktitle = {Proceedings of the 20th {ACM} {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} {Companion} ({CSCW} 2017 {Companion})},
author = {Korn, Matthias and Schorch, Marén and Pipek, Volkmar and Bietz, Matthew and Østerlund, Carsten and Procter, Rob and Ribes, David and Williams, Robin},
year = {2017},
keywords = {CSCW, MdK},
}

Reuter, C. & Spielhofer, T. (2017)Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens’ Perception of Social Media in Emergencies in Europe

IN Journal Technological Forecasting and Social Change (TFSC), Vol. 121, Pages: 168–180 doi:10.1016/j.techfore.2016.07.038
[BibTeX] [Abstract] [Download PDF]

Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available – especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent’ this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens’ attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens’ attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.

@article{reuter_towards_2017,
title = {Towards {Social} {Resilience}: {A} {Quantitative} and {Qualitative} {Survey} on {Citizens}' {Perception} of {Social} {Media} in {Emergencies} in {Europe}},
volume = {121},
url = {http://www.wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf http://www.sciencedirect.com/science/article/pii/S0040162516301986 http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocial},
doi = {10.1016/j.techfore.2016.07.038},
abstract = {Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.},
journal = {Journal Technological Forecasting and Social Change (TFSC)},
author = {Reuter, Christian and Spielhofer, Thomas},
year = {2017},
keywords = {CSCW, A-Paper, EmerGent, SMO, RSF},
pages = {168--180},
}

Reuter, C., Kaufhold, M. & Ludwig, T. (2017)End-User Development and Social Big Data – Towards Tailorable Situation Assessment with Social Media

IN Paternò, F. & Wulf, V. (Eds.), New Perspectives in End-User Development doi:10.1007/978-3-319-60291-2_12
[BibTeX] [Abstract] [Download PDF]

The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.

@incollection{reuter_end-user_2017,
title = {End-{User} {Development} and {Social} {Big} {Data} - {Towards} {Tailorable} {Situation} {Assessment} with {Social} {Media}},
isbn = {978-3-319-60290-5},
url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLudwig_EUDSocialBigData_EUD.pdf https://link.springer.com/chapter/10.1007/978-3-319-60291-2_12},
abstract = {The amount of data being available is increasing rapidly. Based on the technological advances with mobile and ubiquitous computing, the use of social media is getting more and more usual in daily life as well as in extraordinary situations, such as crises. Not surprisingly, this increasing use is one reason why data on the internet is also developing that fast. Currently, more than 3 billion people use the internet and the majority is also registered with social media services such as Facebook or Twitter. While processing this kind of data by the majority of non-technical users, concepts of End-User Development (EUD) are important. This chapter researches how concepts of EUD might be applied to handle social big data. Based on foundations and an empirical pre-study, we explore how EUD can support the gathering and assessment process of social media. In this context, we investigate how end-users can articulate their personal quality criteria appropriately and how the selection of relevant data can be supported by EUD approaches. We present a tailorable social media gathering service and quality assessment service for social media content, which has been implemented and integrated into an application for both volunteers and the emergency services.},
booktitle = {New {Perspectives} in {End}-{User} {Development}},
publisher = {Springer},
author = {Reuter, Christian and Kaufhold, Marc-André and Ludwig, Thomas},
editor = {Paternò, Fabio and Wulf, Volker},
year = {2017},
doi = {10.1007/978-3-319-60291-2_12},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
pages = {307--332},
}

Pipek, V., Karasti, H. & Bowker, G. C. (2017)Special Issue: Infrastructuring and Collaborative Design

IN Computer Supported Cooperative Work (CSCW), Vol. 26
[BibTeX]

@article{pipek_special_2017,
title = {Special {Issue}: {Infrastructuring} and {Collaborative} {Design}},
volume = {26},
number = {1-2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C},
year = {2017},
keywords = {cscw, MdK},
}

Kaufhold, M., Reuter, C., Ludwig, T. & Scholl, S. (2017)Social Media Analytics: Eine Marktstudie im Krisenmanagement

INFORMATIK 2017, Lecture Notes in Informatics (LNI), Gesellschaft für Informatik. Bonn, Pages: 1325–1338
[BibTeX] [Abstract] [Download PDF]

Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.

@inproceedings{kaufhold_social_2017,
address = {Bonn},
title = {Social {Media} {Analytics}: {Eine} {Marktstudie} im {Krisenmanagement}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/3896/B16-1.pdf http://www.peasec.de/paper/2017/2017_KaufholdReuterLudwigScholl_SocialMediaAnalytcisMarktstudie_INF.pdf},
abstract = {Mit zunehmender Zahl an Nutzern sozialer Medien steigt auch die Menge produzierter Datenmengen, welche häufig unter dem Schlagwort Big Social Data diskutiert werden. Um Informationen aus diesen großen Datenmengen generieren zu können, existiert aktuell bereits eine Vielzahl verschiedener Systeme, welche sich des Data Minings bedienen, um die Analyse zu erleichtern. Je nachdem für welche Fragestellung diese Datenmengen herangezogen werden sollen, kommen verschiedene Systeme in Frage, die jeweils ihre Stärken und Schwächen haben. Innerhalb dieses Beitrages geben wir eine Übersicht aktueller Systeme zur Analyse sozialer Medien im Generellen sowie im speziellen Kontext des Krisenmanagements. Auf Basis verschiedener Attribute wie der Möglichkeit zur Kommunikation, des Setzens eines Alarms oder der Tonalität sowie einer darauf basierenden Marktanalyse werden die Systeme in die drei Klassen Intelligence-, Management- und spezialisierten Analysesysteme klassifiziert und im Hinblick auf ihre Eignung für die Analyse sozialer Medien kategorisiert.},
booktitle = {{INFORMATIK} 2017, {Lecture} {Notes} in {Informatics} ({LNI}), {Gesellschaft} für {Informatik}},
author = {Kaufhold, Marc-André and Reuter, Christian and Ludwig, Thomas and Scholl, Simon},
editor = {Eibl, Maximilian and Gaedke, Martin},
year = {2017},
keywords = {CSCW, HCI, KontiKat, SMO},
pages = {1325--1338},
}

Korn, M. & Wagenknecht, S. (2017)Friction in Arenas of Repair: Hacking, Security Research, and Mobile Phone Infrastructure

Proceedings of the Conference on Computer-Supported Cooperative Work and Social Computing (CSCW). New York, USA
[BibTeX] [Download PDF]

@inproceedings{korn_friction_2017,
address = {New York, USA},
title = {Friction in {Arenas} of {Repair}: {Hacking}, {Security} {Research}, and {Mobile} {Phone} {Infrastructure}},
url = {http://mkorn.binaervarianz.de/pub/korn-cscw2017.pdf},
booktitle = {Proceedings of the {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} ({CSCW})},
author = {Korn, Matthias and Wagenknecht, Susann},
year = {2017},
keywords = {CSCW, A-Paper},
}

Reuter, C., Wiegärtner, D. & Müller, C. (2017)DIVOA – Unterstützung der älteren Bevölkerung bei Schadenslagen

Mensch & Computer: Tagungsband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 295–298 doi:10.18420/muc2017-mci-0352
[BibTeX] [Abstract] [Download PDF]

Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.

@inproceedings{reuter_divoa_2017,
address = {Regensburg, Germany},
title = {{DIVOA} – {Unterstützung} der älteren {Bevölkerung} bei {Schadenslagen}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/3279/2017_MCI_352.pdf},
doi = {10.18420/muc2017-mci-0352},
abstract = {Der demographische Wandel und die Urbanisierung können als die Megatrends der kommenden Jahre betrachten werden, wodurch sich neue Herausforderungen und Chancen für Städte ergeben. Gerade im Kontext von Katastrophen und Gefahren benötigt das System Stadt resiliente Ansätze, die mittels neuer Technologien gewährleistet werden können. Da IKT zeitnahe, kontextspezifische und persönliche Informationen ortsunabhängig liefern können, ist diese Entwicklung von hoher Relevanz für die Sicherstellung des Systems Stadt und dessen Bewohner. Im Kontext von Katastrophen und Gefahren weisen ältere Menschen aufgrund ihrer eingeschränkten physischen, sozialen und ökonomischen Fähigkeiten jedoch eine erhöhte Vulnerabilität auf. Diese Arbeit möchte, dies adressierend, einen Beitrag zur Integration der älteren Bevölkerung bei Schadenslagen darstellen und ein Konzept vorstellen.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Wiegärtner, Daniel and Müller, Claudia},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {CSCW, HCI, KontiKat, italg},
pages = {295--298},
}

Pipek, V., Karasti, H. & Bowker, G. C. (2017)A Preface to ‘Infrastructuring and Collaborative Design’

IN Computer Supported Cooperative Work (CSCW), Vol. 26, Pages: 1–6 doi:10.1007/s10606-017-9271-3
[BibTeX]

@article{pipek_preface_2017,
title = {A {Preface} to ‘{Infrastructuring} and {Collaborative} {Design}'},
volume = {26},
issn = {15737551},
doi = {10.1007/s10606-017-9271-3},
number = {1-2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C},
year = {2017},
keywords = {cscw, MdK},
pages = {1--6},
}

Wiegärtner, D., Reuter, C. & Müller, C. (2017)Erwartungen der älteren Bevölkerung an IKT für Krisenkommunikation

Mensch & Computer: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 609–614 doi:10.18420/muc2017-ws17-0416
[BibTeX] [Abstract] [Download PDF]

Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.

@inproceedings{wiegartner_erwartungen_2017,
address = {Regensburg, Germany},
title = {Erwartungen der älteren {Bevölkerung} an {IKT} für {Krisenkommunikation}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5419/2017_WS17_416.pdf},
doi = {10.18420/muc2017-ws17-0416},
abstract = {Aufgrund des demographischen Wandels und der zunehmenden Bevölkerungsdichte im urbanen Raum wird es in Zukunft zu neuen Herausforderungen in der Planung und Vorbereitung von Katastrophen-lagen in Städten kommen. Dabei wird vor allem der Nutzen von IKT für ältere Menschen in Bezug auf (Groß-)Schadenslagen von hoher Relevanz sein, der in der bisherigen Forschung nicht angemessen be-trachtet wurde. Mittels eines nutzerzentrierten Ansatzes wird untersucht, wie eine geeignete Krisenkommunikation durch IKT für ältere Menschen funktionieren könnte. Ziel der Arbeit ist es, die Vorbereitung für die ältere Population in Großstädten im Falle einer (Groß-)Schadenslage zu untersuchen und zu un-terstützen. Gerade für das System Stadt sind die Ergebnisse dieser Arbeit von Relevanz und können hel-fen, den urbanen Raum resilienter gegen mögliche Katastrophen zu gestalten.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Wiegärtner, Daniel and Reuter, Christian and Müller, Claudia},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {CSCW, HCI, KontiKat, italg},
pages = {609--614},
}

Reuter, C., Pätsch, K. & Runft, E. (2017)Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter

Proceedings of the International Conference on Wirtschaftsinformatik (WI). St. Gallen, Switzerland, Publisher: AIS, Pages: 649–663
[BibTeX] [Abstract] [Download PDF]

Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.

@inproceedings{reuter_terrorbekampfung_2017,
address = {St. Gallen, Switzerland},
title = {Terrorbekämpfung mithilfe sozialer {Medien} – ein explorativer {Einblick} am {Beispiel} von {Twitter}},
url = {http://www.wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf http://aisel.aisnet.org/wi2017/track06/paper/6/ http://wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf},
abstract = {Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
publisher = {AIS},
author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
editor = {Leimeister, J.M. and Brenner, W.},
year = {2017},
keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, SMO, Terror},
pages = {649--663},
}

Ludwig, T., Hansson, K., Aitamurto, T. & Gupta, N. (2017)Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. accepted
[BibTeX]

@article{ludwig_special_2017,
title = {Special {Issue} on {Crowd} {Dynamics}: {Conflicts}, {Contradictions}, and {Cooperation} {Issues} in {Crowdsourcing}},
volume = {accepted},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ludwig, Thomas and Hansson, Karin and Aitamurto, Tanja and Gupta, Neha},
year = {2017},
keywords = {CSCW, A-Paper},
}

Zettl, V., Ludwig, T., Kotthaus, C. & Skudelny, S. (2017)Embedding Unaffiliated Volunteers in Crisis Management Systems: Deploying and Supporting the Concept of Intermediary Organizations

Proceedings of Information Systems for Crisis Response and Management (ISCRAM)., Pages: (accepted)
[BibTeX]

@inproceedings{zettl_embedding_2017,
title = {Embedding {Unaffiliated} {Volunteers} in {Crisis} {Management} {Systems}: {Deploying} and {Supporting} the {Concept} of {Intermediary} {Organizations}},
booktitle = {Proceedings of {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha},
editor = {Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

Ludwig, T., Schneider, K. & Pipek, V. (2017)Integration of Empirical Study Participants into Mobile Data Analysis through Information Visualization

Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science. Eindhoven, Netherlands, Publisher: Springer, Pages: (accepted)
[BibTeX]

@inproceedings{ludwig_integration_2017,
address = {Eindhoven, Netherlands},
title = {Integration of {Empirical} {Study} {Participants} into {Mobile} {Data} {Analysis} through {Information} {Visualization}},
booktitle = {Proceedings of the {International} {Symposium} on {End}-{User} {Development} ({IS}-{EUD}). {Lecture} {Notes} in {Computer} {Science}},
publisher = {Springer},
author = {Ludwig, Thomas and Schneider, Kevin and Pipek, Volkmar},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

Kotthaus, C., Ludwig, T. & Pipek, V. (2017)Wissensvermittlung als Mittel zur Vermeidung von Konflikte n bei der Produktionsplanung eines KMU

Proceedings 9te Konferenz Professionelles Wissensmanagement. Karlsruhe, Pages: 110
[BibTeX]

@inproceedings{kotthaus_wissensvermittlung_2017,
address = {Karlsruhe},
title = {Wissensvermittlung als {Mittel} zur {Vermeidung} von {Konflikte} n bei der {Produktionsplanung} eines {KMU}},
booktitle = {Proceedings 9te {Konferenz} {Professionelles} {Wissensmanagement}},
author = {Kotthaus, Christroph and Ludwig, Thomas and Pipek, Volkmar},
editor = {Sure-Vetter, York and Zander, Stefan and Harth, Andreas},
year = {2017},
keywords = {CSCW},
pages = {110},
}

Reuter, C., Kaufhold, M. & Steinfort, R. (2017)Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Albi, France, Publisher: ISCRAM, Pages: 583–591
[BibTeX] [Abstract] [Download PDF]

The use of social media is gaining more and more in importance in ordinary life but also in conflicts and emergencies. The social big data, generated by users, is partially also used as a source for situation assessment, e.g. to receive pictures or to assess the general mood. However, the information’s believability is hard to control and can deceive. Rumors, fake news and social bots are phenomenons that challenge the easy consumption of social media. To address this, our paper explores the believability of content in social media. Based on foundations of information quality we conducted a literature study to derive a three-level model for assessing believability. It summarizes existing assessment approaches, assessment criteria and related measures. On this basis, we describe several steps towards the development of an assessment approach that works across different types of social media.

@inproceedings{reuter_rumors_2017,
address = {Albi, France},
title = {Rumors, {Fake} {News} and {Social} {Bots} in {Conflicts} and {Emergencies}: {Towards} a {Model} for {Believability} in {Social} {Media}},
url = {http://idl.iscram.org/files/christianreuter/2017/1492_ChristianReuter_etal2017.pdf},
abstract = {The use of social media is gaining more and more in importance in ordinary life but also in conflicts and emergencies. The social big data, generated by users, is partially also used as a source for situation assessment, e.g. to receive pictures or to assess the general mood. However, the information's believability is hard to control and can deceive. Rumors, fake news and social bots are phenomenons that challenge the easy consumption of social media. To address this, our paper explores the believability of content in social media. Based on foundations of information quality we conducted a literature study to derive a three-level model for assessing believability. It summarizes existing assessment approaches, assessment criteria and related measures. On this basis, we describe several steps towards the development of an assessment approach that works across different types of social media.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Kaufhold, Marc-André and Steinfort, René},
editor = {Comes, Tina and Bénaben, Frédérick and Hanachi, Chihab and Lauras, Matthieu},
year = {2017},
keywords = {CSCW, HCI, EmerGent, Frieden, KontiKat, SMO, Terror},
pages = {583--591},
}

Reuter, C., Ludwig, T., Kaufhold, M. & Hupertz, J. (2017)Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks

Advances and New Trends in Environmental Informatics – Proceedings of the 30th EnviroInfo Conference. Berlin, Germany, Publisher: Springer, Pages: 75–88 doi:10.1007/978-3-319-44711-7_7
[BibTeX] [Abstract] [Download PDF]

Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.

@inproceedings{reuter_social_2017,
address = {Berlin, Germany},
title = {Social {Media} {Resilience} during {Infrastructure} {Breakdowns} using {Mobile} {Ad}-{Hoc} {Networks}},
url = {http://wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_Reuteretal_SocialMediaResilienceMANET_EnviroInfo.pdf},
doi = {10.1007/978-3-319-44711-7_7},
abstract = {Social media and instant messaging services are nowadays considered as important communication infrastructures on which people rely on. However, the exchange of content during breakdowns of the underlying technical infrastructures, which sometimes happens based on environmental occurrences, is challenging. Hence, with this paper, we examine the resilience of social media during breakdowns. We discuss communication options and examine ad-hoc functionality for the exchange of social media data between different actors in such cases. To address this, we have developed a concept, which makes use of mobile ad-hoc networks (MANETs) for the spontaneous exchange of information with smartphones. We implemented our concept as the mobile application Social Offline Map (SOMAP) and evaluated it within two iterations (1.0 and 2.0). Finally, we discuss our contribution within the context of related work and the limitations of our approach.},
booktitle = {Advances and {New} {Trends} in {Environmental} {Informatics} - {Proceedings} of the 30th {EnviroInfo} {Conference}},
publisher = {Springer},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Hupertz, Julian},
editor = {Wohlgemuth, V. and Fuchs-Kittowski, Frank and Wittmann, Jochen},
year = {2017},
keywords = {CSCW, HCI, EmerGent, SMO, Infrastruktur, KOKOS, RSF},
pages = {75--88},
}

de Carvalho, A. F. P., Saeed, S., Reuter, C., Wulf, V., Pinatti de Carvalho, A. F., Saeed, S., Reuter, C. & Wulf, V. (2017)The Role of Technological Infrastructure in Nomadic Practices of a Social Activist Community

Proceedings of the ECSCW-Workshop on Nomadic Culture Beyond Work Practices, International Reports on Socio-Informatics (IRSI). Sheffield, UK, Pages: 41–47
[BibTeX] [Download PDF]

@inproceedings{de_carvalho_role_2017,
address = {Sheffield, UK},
title = {The {Role} of {Technological} {Infrastructure} in {Nomadic} {Practices} of a {Social} {Activist} {Community}},
volume = {14},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2017Vol14Iss3/6_decarvalho-et-al_v14_n3.pdf},
booktitle = {Proceedings of the {ECSCW}-{Workshop} on {Nomadic} {Culture} {Beyond} {Work} {Practices}, {International} {Reports} on {Socio}-{Informatics} ({IRSI})},
author = {de Carvalho, Aparecido Fabiano Pinatti and Saeed, Saqib and Reuter, Christian and Wulf, Volker and Pinatti de Carvalho, Aparecido Fabiano and Saeed, Saqib and Reuter, Christian and Wulf, Volker},
year = {2017},
keywords = {CSCW, HCI, PRAXLABS, Frieden, Infrastruktur},
pages = {41--47},
}

Korn, M. & Pipek, V. (2017)Appropriation Infrastructures for Research Communities of Practice

Workshop on E-Infrastructures for Research Collaboration: The Case of the Social Sciences and Humanities at CSCW 2017, February 25-March 1, Portland, USA.
[BibTeX] [Abstract] [Download PDF]

Researchers in the social sciences and humanities utilize a multitude of specialized tools in their everyday research practice. These niche research tools face challenges in their uptake and sustainability. We propose to support communities of practice around diverse sets of research tools with infrastructures for appropriation support. In our vision, a central knowledge exchange hub about tool usages embedded in a social network of researchers supports continuous learning and collaborative appropriation of new and old research tools and processes. With this approach, we seek to support the dynamic and flexible assemblage of heterogeneous sets of tools by researchers rather than the tools’ tight integration into standardized einfrastructures.

@inproceedings{korn_appropriation_2017,
title = {Appropriation {Infrastructures} for {Research} {Communities} of {Practice}},
url = {https://eresearchinfssh2017.files.wordpress.com/2017/02/korn-appropriation_infrastructures-2017.pdf},
abstract = {Researchers in the social sciences and humanities utilize a multitude of specialized tools in their everyday research practice. These niche research tools face challenges in their uptake and sustainability. We propose to support communities of practice around diverse sets of research tools with infrastructures for appropriation support. In our vision, a central knowledge exchange hub about tool usages embedded in a social network of researchers supports continuous learning and collaborative appropriation of new and old research tools and processes. With this approach, we seek to support the dynamic and flexible assemblage of heterogeneous sets of tools by researchers rather than the tools' tight integration into standardized einfrastructures.},
booktitle = {Workshop on {E}-{Infrastructures} for {Research} {Collaboration}: {The} {Case} of the {Social} {Sciences} and {Humanities} at {CSCW} 2017, {February} 25-{March} 1, {Portland}, {USA}},
author = {Korn, Matthias and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, MdK},
}

Zettl, V., Ludwig, T., Kotthaus, C., Skudelny, S. & Moskopp, M. (2017)Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen

IN Bev\ö\lkerungsschutz, Vol. (accepted)
[BibTeX]

@article{zettl_zusammenarbeit_2017,
title = {Zusammenarbeit von {BOS} und {Zivilgesellschaft} neu gedacht: {Chancen} und {Herausforderungen} von {Mittlerorganisationen}},
volume = {(accepted)},
journal = {Bev\{ö\}lkerungsschutz},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha and Moskopp, Michael},
year = {2017},
keywords = {CSCW},
}

Jakobi, T., Ogonowski, C., Castelli, N., Stevens, G. & Wulf, V. (2017)The Catch(es) with Smart Home – Experiences of a Living Lab Field Study

Proceedings of the Conference on Human Factors in Computing Systems (CHI).
[BibTeX]

@inproceedings{jakobi_catches_2017,
title = {The {Catch}(es) with {Smart} {Home} – {Experiences} of a {Living} {Lab} {Field} {Study}},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
author = {Jakobi, Timo and Ogonowski, Corinna and Castelli, Nico and Stevens, Gunnar and Wulf, Volker},
year = {2017},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, UUIS},
}

Reuter, C., Pätsch, K. & Runft, E. (2017)IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study

IN i-com: Journal of Interactive Media, Vol. 16, Pages: 181–195 doi:https://doi.org/10.1515/icom-2017-0013
[BibTeX] [Abstract] [Download PDF]

The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.

@article{reuter_it_2017,
title = {{IT} for {Peace}? {Fighting} {Against} {Terrorism} in {Social} {Media} – {An} {Explorative} {Twitter} {Study}},
volume = {16},
url = {http://www.peasec.de/paper/2017/2017_ReuterPaetschRunft_ITforPeaceTerrorismSocialMedia_ICOM.pdf https://www.degruyter.com/view/j/icom.2017.16.issue-2/icom-2017-0013/icom-2017-0013.xml?format=INT},
doi = {https://doi.org/10.1515/icom-2017-0013},
abstract = {The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.},
number = {2},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
year = {2017},
keywords = {CSCW, HCI, EmerGent, Frieden, KontiKat, SMO, Terror},
pages = {181--195},
}

Reuter, C., Kaufhold, M., Leopold, I. & Knipp, H. (2017)Informing the Population: Mobile Warning Apps

IN Klafft, M. (Ed.), Risk and Crisis Communication in Disaster Prevention and Management Wilhelmshaven
[BibTeX] [Abstract] [Download PDF]

Catastrophes like the storms in Europe in spring 2016, but also terrorist attacks regularly not only lead to extensive monetary damage but also threaten human lives. In such situations, the population desires information about the status of damage and safe behaviours. Apps can address this potentially, but comparatively, record a low number of users. Based on Reuter et al. (2017), this article shows the importance of information in disaster situations and illustrates features from current mobile warning apps.

@incollection{reuter_informing_2017,
address = {Wilhelmshaven},
title = {Informing the {Population}: {Mobile} {Warning} {Apps}},
isbn = {978-3-7450-5448-4},
url = {http://publica.fraunhofer.de/eprints/urn_nbn_de_0011-n-4527283.pdf#page=35},
abstract = {Catastrophes like the storms in Europe in spring 2016, but also terrorist attacks regularly not only lead to extensive monetary damage but also threaten human lives. In such situations, the population desires information about the status of damage and safe behaviours. Apps can address this potentially, but comparatively, record a low number of users. Based on Reuter et al. (2017), this article shows the importance of information in disaster situations and illustrates features from current mobile warning apps.},
booktitle = {Risk and {Crisis} {Communication} in {Disaster} {Prevention} and {Management}},
publisher = {epubli},
author = {Reuter, Christian and Kaufhold, Marc-André and Leopold, Inken and Knipp, Hannah},
editor = {Klafft, Michael},
year = {2017},
keywords = {CSCW, HCI, EmerGent, Frieden, KontiKat, Terror},
pages = {31--41},
}

Ludwig, T., Kotthaus, C., Reuter, C., van Dongen, S., Pipek, V., Dongen, S. V. & Pipek, V. (2017)Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

IN International Journal on Human-Computer Studies (IJHCS), Vol. 102, Pages: 103–121 doi:10.1016/j.ijhcs.2016.09.008
[BibTeX] [Abstract] [Download PDF]

Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

@article{ludwig_situated_2017,
title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
volume = {102},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
doi = {10.1016/j.ijhcs.2016.09.008},
abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
number = {C},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers},
pages = {103--121},
}

Reuter, C., Kaufhold, M. & Klös, J. (2017)Benutzbare Sicherheit: Usability, Safety und Security bei Passwörtern

Mensch & Computer: Workshopband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 33–41 doi:10.18420/muc2017-ws01-0384
[BibTeX] [Abstract] [Download PDF]

Obwohl Usability und Sicherheit beides relevante Anforderungen für Anwendungssysteme sind, stehen sie in einem Spannungsfeld. Sicherheit kann als Schutz vor Angriffen von außen (Security), aber auch für das sichere Funktionieren (Safety) dieser Anwendungssysteme verstanden werden. Durch die immer größere Vernetzung klassischer Safety-Domänen, wie dem Katastrophenschutz, gewinnen Security-Aspekte dort ebenfalls an Bedeutung. Die Übertragung von kritischen und vertraulichen Informationen auf mobile Endgeräte muss zugleich passwortgeschützt als auch schnell verfügbar sein; zeitintensive Authentifizierungsmechanismen können hier stören. In dieser Studie werden die Nutzung von Passwörtern vor dem Hintergrund der Abwägung von Sicherheit und Usability exploriert und Hypothesen zum Umgang mit Passwörtern aufgestellt, die im Kontext der Digitalisierung in der zivilen Sicherheit sowie mobilen und ubiquitären Geräte im Katastrophenschutz an enormer Bedeutung gewinnen.

@inproceedings{reuter_benutzbare_2017,
address = {Regensburg, Germany},
title = {Benutzbare {Sicherheit}: {Usability}, {Safety} und {Security} bei {Passwörtern}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5390/2017_WS01_384.pdf http://dl.mensch-und-computer.de/handle/123456789/5390},
doi = {10.18420/muc2017-ws01-0384},
abstract = {Obwohl Usability und Sicherheit beides relevante Anforderungen für Anwendungssysteme sind, stehen sie in einem Spannungsfeld. Sicherheit kann als Schutz vor Angriffen von außen (Security), aber auch für das sichere Funktionieren (Safety) dieser Anwendungssysteme verstanden werden. Durch die immer größere Vernetzung klassischer Safety-Domänen, wie dem Katastrophenschutz, gewinnen Security-Aspekte dort ebenfalls an Bedeutung. Die Übertragung von kritischen und vertraulichen Informationen auf mobile Endgeräte muss zugleich passwortgeschützt als auch schnell verfügbar sein; zeitintensive Authentifizierungsmechanismen können hier stören. In dieser Studie werden die Nutzung von Passwörtern vor dem Hintergrund der Abwägung von Sicherheit und Usability exploriert und Hypothesen zum Umgang mit Passwörtern aufgestellt, die im Kontext der Digitalisierung in der zivilen Sicherheit sowie mobilen und ubiquitären Geräte im Katastrophenschutz an enormer Bedeutung gewinnen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Kaufhold, Marc-André and Klös, Jonas},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {CSCW, HCI, KontiKat, CRISP},
pages = {33--41},
}

Leopold, I. & Reuter, C. (2017)Kundenakzeptanz von Bluetooth-Beacons im Lebensmittelhandel

Mensch & Computer: Tagungsband. Regensburg, Germany, Publisher: Gesellschaft für Informatik e.V., Pages: 361–364 doi:10.18420/muc2017-mci-0350
[BibTeX] [Abstract] [Download PDF]

Die Nutzung des Internets hat zu einem veränderten Kaufverhalten der Gesellschaft geführt, was wiederum Auswirkungen auf den stationären Einzelhandel hat. Da die Anzahl an Smartphone-Nutzern ebenfalls kontinuierlich steigt, werden mobile Anwendungen immer wichtiger. Durch den Einsatz von Bluetooth-Beacons – kleinen, beliebig platzierbaren Funksendern, dessen Signale von einer entsprechenden App verarbeitet werden können – kann der Einkauf sowohl erleichtert als auch erlebnisreicher gestaltet werden. Der Gebrauch von Beacons in Deutschland ist weniger verbreitet und erforscht. Pilotprojekte stützen sich lediglich auf Nutzungsdaten und Reaktionszeiten, jedoch nicht auf Kundenmeinungen. Diese Arbeit untersucht Nutzungsmöglichkeiten und Kundenakzeptanz von auf Beacons basierenden Konzepten im Einzelhandel mittels einer Online-Kundenumfrage.

@inproceedings{leopold_kundenakzeptanz_2017,
address = {Regensburg, Germany},
title = {Kundenakzeptanz von {Bluetooth}-{Beacons} im {Lebensmittelhandel}},
url = {http://www.peasec.de/paper/2017/2017_LeopoldReuter_BeaconLebensmittelhandel_MuC.pdf},
doi = {10.18420/muc2017-mci-0350},
abstract = {Die Nutzung des Internets hat zu einem veränderten Kaufverhalten der Gesellschaft geführt, was wiederum Auswirkungen auf den stationären Einzelhandel hat. Da die Anzahl an Smartphone-Nutzern ebenfalls kontinuierlich steigt, werden mobile Anwendungen immer wichtiger. Durch den Einsatz von Bluetooth-Beacons – kleinen, beliebig platzierbaren Funksendern, dessen Signale von einer entsprechenden App verarbeitet werden können – kann der Einkauf sowohl erleichtert als auch erlebnisreicher gestaltet werden. Der Gebrauch von Beacons in Deutschland ist weniger verbreitet und erforscht. Pilotprojekte stützen sich lediglich auf Nutzungsdaten und Reaktionszeiten, jedoch nicht auf Kundenmeinungen. Diese Arbeit untersucht Nutzungsmöglichkeiten und Kundenakzeptanz von auf Beacons basierenden Konzepten im Einzelhandel mittels einer Online-Kundenumfrage.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Leopold, Inken and Reuter, Christian},
editor = {Burghardt, M. and Wimmer, R. and Wolff, C. and Womser-Hacker, C.},
year = {2017},
keywords = {CSCW, HCI, Kooperation},
pages = {361--364},
}

Harmon, E., Korn, M. & Voida, A. (2017)Supporting Everyday Philanthropy: Care Work In Situ and at Scale

Proceedings of the Conference on Computer-Supported Cooperative Work and Social Computing (CSCW). New York, USA
[BibTeX] [Download PDF]

@inproceedings{harmon_supporting_2017,
address = {New York, USA},
title = {Supporting {Everyday} {Philanthropy}: {Care} {Work} {In} {Situ} and at {Scale}},
url = {http://mkorn.binaervarianz.de/pub/korn-cscw2017-2.pdf},
booktitle = {Proceedings of the {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} ({CSCW})},
author = {Harmon, Ellie and Korn, Matthias and Voida, Amy},
year = {2017},
keywords = {CSCW, A-Paper},
}

Reuter, C., Gerwinski, J., Kaufhold, M., Moog, P., Pipek, V., Rusch, G., Schorch, M., Hassan, S. S., Soost, C., Wulf, V., Gerwinski, J., Soost, C., Hassan, S. S., Rusch, G., Moog, P., Pipek, V. & Wulf, V. (2017)Digitalisierung und Zivile Sicherheit: Zivilgesellschaftliche und betriebliche Kontinuität in Katastrophenlagen (KontiKat)

IN Hoch, G., Schröteler von Brandt, H., Stein, V. & Schwarz, A. (Eds.), Sicherheit (DIAGONAL Jahrgang 38) Göttingen doi:10.14220/digo.2017.38.1.207
[BibTeX] [Abstract] [Download PDF]

Das Thema Sicherheit durchzieht sowohl das Leben Einzelner als auch das Zusammenleben von Personenkollektiven. In diesem Heft geht es um das Wahrnehmen und Wertschätzen sowie die Stabilisierung von Situationen, in denen Gefahren und Risiken reduziert werden. Außerdem stehen die Instrumentarien, Methoden und Maßnahmen im Fokus, mit denen Sicherheit geschaffen werden soll. Besonders in komplexen Systemen wird Sicherheit zu einem schwierig zu fassenden Thema, zu dessen Begleiterscheinungen beispielsweise die Beschneidung von Freiheit zählt. Sicherheit wird in allen Lebensgebieten relevant – von der Politik, Gesellschaft, Wirtschaft und Recht über die Arbeitswelt bis hin in Medien, Technologie, Ökologie und Medizin. Zudem ist der Umgang mit Sicherheit landeskulturell geprägt.

@incollection{reuter_digitalisierung_2017,
address = {Göttingen},
title = {Digitalisierung und {Zivile} {Sicherheit}: {Zivilgesellschaftliche} und betriebliche {Kontinuität} in {Katastrophenlagen} ({KontiKat})},
isbn = {978-3-8471-0739-2},
url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdSchorchetal_DigitalisierungSicherheitKontiKat_Diagonal.pdf http://www.v-r.de/de/sicherheit/t-0/1094813/},
abstract = {Das Thema Sicherheit durchzieht sowohl das Leben Einzelner als auch das Zusammenleben von Personenkollektiven. In diesem Heft geht es um das Wahrnehmen und Wertschätzen sowie die Stabilisierung von Situationen, in denen Gefahren und Risiken reduziert werden. Außerdem stehen die Instrumentarien, Methoden und Maßnahmen im Fokus, mit denen Sicherheit geschaffen werden soll. Besonders in komplexen Systemen wird Sicherheit zu einem schwierig zu fassenden Thema, zu dessen Begleiterscheinungen beispielsweise die Beschneidung von Freiheit zählt. Sicherheit wird in allen Lebensgebieten relevant – von der Politik, Gesellschaft, Wirtschaft und Recht über die Arbeitswelt bis hin in Medien, Technologie, Ökologie und Medizin. Zudem ist der Umgang mit Sicherheit landeskulturell geprägt.},
booktitle = {Sicherheit ({DIAGONAL} {Jahrgang} 38)},
publisher = {Vandenhoeck \& Ruprecht, Göttingen},
author = {Reuter, Christian and Gerwinski, Jan and Kaufhold, Marc-André and Moog, Petra and Pipek, Volkmar and Rusch, Gebhard and Schorch, Marén and Hassan, Sohaib S. and Soost, Christian and Wulf, Volker and Gerwinski, Jan and Soost, Christian and Hassan, Sohaib S. and Rusch, Gebhard and Moog, Petra and Pipek, Volkmar and Wulf, Volker},
editor = {Hoch, Gero and Schröteler von Brandt, Hildegard and Stein, Volker and Schwarz, Angela},
year = {2017},
doi = {10.14220/digo.2017.38.1.207},
keywords = {CSCW, HCI, KontiKat, SMO, Infrastruktur, RSF, Kooperation},
pages = {207--224},
}

Reuter, C., Pätsch, K. & Runft, E. (2017)Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter

Proceedings of the International Conference on Wirtschaftsinformatik. St. Gallen, Switzerland, Pages: Accepted
[BibTeX] [Abstract] [Download PDF]

Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.

@inproceedings{reuter_terrorbekampfung_2017-1,
address = {St. Gallen, Switzerland},
title = {Terrorbekämpfung mithilfe sozialer {Medien} – ein explorativer {Einblick} am {Beispiel} von {Twitter}},
url = {http://wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf},
abstract = {Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik}},
author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
year = {2017},
keywords = {CSCW, A-Paper, EmerGent},
pages = {Accepted},
}

2016

Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Arbeiten im Mittelstand 4.0 – KMU im Spannungsfeld des digitalen Wandels

IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
[BibTeX] [Abstract] [Download PDF]

Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung

@article{ludwig_arbeiten_2016,
title = {Arbeiten im {Mittelstand} 4.0 – {KMU} im {Spannungsfeld} des digitalen {Wandels}},
volume = {53},
issn = {1436-3011},
url = {https://wm.baden-wuerttemberg.de/fileadmin/redaktion/m-wm/intern/Dateien_Downloads/Arbeit/Arbeitsmarktpolitik_Arbeitsschutz/B2_Ludwig_2016-Arbeitswelt-Ludwig_-_Kopie.pdf http://link.springer.com/10.1365/s40702-015-0200-y http://wineme.uni-siegen.de/paper/},
doi = {10.1365/s40702-015-0200-y},
abstract = {Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
month = feb,
year = {2016},
keywords = {CSCW, PRAXLABS},
pages = {71--86},
}

Ludwig, T. (2016)Understanding Complex Information Infrastructures: Design Characteristics of ICT Tools for Researching Modern Technology Usage (PhD Thesis) (to appear in Springer)

[BibTeX]

@book{ludwig_understanding_2016,
title = {Understanding {Complex} {Information} {Infrastructures}: {Design} {Characteristics} of {ICT} {Tools} for {Researching} {Modern} {Technology} {Usage} ({PhD} {Thesis}) (to appear in {Springer})},
author = {Ludwig, Thomas},
year = {2016},
keywords = {CSCW, EmerGent, KOKOS, Dissertation, thesis},
}

Ludwig, T. & Pipek, V. (2016)Cyber-Physische Produktionssysteme im Mittelstand: Herausforderungen zu Industrie 4.0 aus Sicht von KMU

Multikonferenz Wirtschaftsinformatik, Research-in-Progress.
[BibTeX] [Download PDF]

@inproceedings{ludwig_cyber-physische_2016,
title = {Cyber-{Physische} {Produktionssysteme} im {Mittelstand}: {Herausforderungen} zu {Industrie} 4.0 aus {Sicht} von {KMU}},
url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-LudwigPipek-CPPSundKMU-MKWI.pdf},
booktitle = {Multikonferenz {Wirtschaftsinformatik}, {Research}-in-{Progress}},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW},
}

Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2016)Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen

Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:10.18420/muc2016-ws01-0000
[BibTeX] [Abstract] [Download PDF]

Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.

@inproceedings{reuter_aktuelle_2016,
address = {Aachen, Germany},
title = {Aktuelle {Ansätze} zur {Mensch}-{Computer}-{Interaktion} in sicherheitskritischen {Systemen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5056/Reuter_etal_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_AktuelleAnsatzeSicherheitskritischeHCI.pdf},
doi = {10.18420/muc2016-ws01-0000},
abstract = {Die zunehmende Durchdringung der Lebenswelt mit IT macht auch nicht vor sicherheitskritischen Systemen halt. Anwendungsfelder betreffen kritische Infrastrukturen, Leitstellensysteme, Fahrzeug- und Verkehrsführungssoftware, Prozessführungssysteme, Produktionstechnologien, Anwendung der Medizintechnik, des Krisenmanagements, der Gefahrenabwehr oder des Terrorismus. Die Mensch-Computer-Interaktion in solchen sicherheitskritischen Systemen und Anwendungsfeldern ist eine Herausforderung nicht nur für die Informatik, sondern eine interdisziplinäre Aufgabe an der Schnittstelle vieler Disziplinen. Zunehmend müssen auch mobile Kontexte und Endgeräte sowie soziale Netzwerke in die Betrachtungen einbezogen werden.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weyers, B. and Dittmar, A.},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS},
}

Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part IV

IN Science and Technology Studies, Vol. 29, Pages: 2–9
[BibTeX]

@article{karasti_knowledge_2016-1,
title = {Knowledge {Infrastructures} : {Part} {IV}},
volume = {29},
number = {4},
journal = {Science and Technology Studies},
author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C},
year = {2016},
keywords = {cscw},
pages = {2--9},
}

Mentler, T., Reuter, C. & Geisler, S. (2016)Special Issue on Human-Machine Interaction and Cooperation in Safety-Critical Systems

IN i-com: Journal of Interactive Media, Vol. 15
[BibTeX] [Download PDF]

@article{mentler_special_2016,
title = {Special {Issue} on {Human}-{Machine} {Interaction} and {Cooperation} in {Safety}-{Critical} {Systems}},
volume = {15},
url = {https://www.degruyter.com/view/j/icom.2016.15.issue-3/issue-files/icom.2016.15.issue-3.xml},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Mentler, Tilo and Reuter, Christian and Geisler, Stefan},
year = {2016},
keywords = {CSCW, HCI, EmerGent},
}

Ludwig, T., Dax, J., Pipek, V. & Randall, D. (2016)Work or Leisure? Designing a User-Centered Approach for Researching Activity ‘in the Wild’

IN Journal of Personal and Ubiquitous Computing (PUC), Springer
[BibTeX]

@article{ludwig_work_2016,
title = {Work or {Leisure}? {Designing} a {User}-{Centered} {Approach} for {Researching} {Activity} ‘in the {Wild}'},
journal = {Journal of Personal and Ubiquitous Computing (PUC), Springer},
author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Randall, David},
year = {2016},
keywords = {CSCW, A-Paper, MdK},
}

Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part II

IN Science and Technology Studies, Vol. 29, Pages: 2–6
[BibTeX]

@article{karasti_knowledge_2016-2,
title = {Knowledge {Infrastructures} : {Part} {II}},
volume = {29},
number = {2},
journal = {Science and Technology Studies},
author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C},
year = {2016},
keywords = {cscw},
pages = {2--6},
}

Wagenknecht, S. & Korn, M. (2016)Hacking as Transgressive Infrastructuring: Mobile Phone Networks and the German Chaos Computer Club

Proceedings of the 19th \ACM\ Conference on Computer-Supported Cooperative Work and Social Computing (\CSCW\ 2016). San Francisco, USA, Pages: 1104–1117
[BibTeX]

@inproceedings{wagenknecht_hacking_2016,
address = {San Francisco, USA},
title = {Hacking as {Transgressive} {Infrastructuring}: {Mobile} {Phone} {Networks} and the {German} {Chaos} {Computer} {Club}},
booktitle = {Proceedings of the 19th \{{ACM}\} {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} (\{{CSCW}\} 2016)},
author = {Wagenknecht, Susann and Korn, Matthias},
year = {2016},
keywords = {CSCW, A-Paper},
pages = {1104--1117},
}

Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2016)Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe

IN International Journal on Human-Computer Studies (IJHCS), Vol. 95, Pages: 96–111 doi:10.1016/j.ijhcs.2016.03.005
[BibTeX] [Abstract] [Download PDF]

Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent’ with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

@article{reuter_emergency_2016,
title = {Emergency {Services}' {Attitudes} towards {Social} {Media}: {A} {Quantitative} and {Qualitative} {Survey} across {Europe}},
volume = {95},
url = {https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesattiudessurveysocialmedia_ijhcs.pdf http://www.sciencedirect.com/science/article/pii/S1071581916000379 http://wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesatt},
doi = {10.1016/j.ijhcs.2016.03.005},
abstract = {Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas},
year = {2016},
keywords = {CSCW, HCI, A-Paper, EmerGent, Selected, SMO},
pages = {96--111},
}

Reuter, C., Amelunxen, C. & Moi, M. (2016)Semi-Automatic Alerts and Notifications for Emergency Services based on Cross-Platform Social Media Data –Evaluation of a Prototype

Informatik 2016: von Menschen für Menschen. Klagenfurt, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 1805–1818
[BibTeX] [Abstract] [Download PDF]

The convergence of social networking and mobile media technology is shifting the way how people communicate and gain or share information. People are using social media to a greater extent, also in emergency situations. During disasters throughout the world, such as the 2010 Haiti earthquake, the 2013 European floods, or the terror attacks 2015 in Paris and 2016 in Brussels, this has been illustrated again. Often information about disasters even finds its way faster to social media than it reaches regular news companies and emergency services. However, approaches for processing and analyzing the vast quantities of data produced have even more potential. Yet many emergency services still have not found a way to put this potential to an effective use. Within our project EmerGent we are developing a system to process and analyse information from social media particularly tailored for the specific needs of emergency services. The aim is to transform the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. In the first part of this paper we present our approach from a user interface perspective. The second part deals with the evaluation of the approach and the derivation of future potentials of the approach.

@inproceedings{reuter_semi-automatic_2016,
address = {Klagenfurt},
title = {Semi-{Automatic} {Alerts} and {Notifications} for {Emergency} {Services} based on {Cross}-{Platform} {Social} {Media} {Data} –{Evaluation} of a {Prototype}},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/P-259.pdf#page=1806 http://wineme.uni-siegen.de/paper/2016/2016_ReuterAmelunxenMoi_EvaluationAlertsNotifications_INF.pdf},
abstract = {The convergence of social networking and mobile media technology is shifting the way how people communicate and gain or share information. People are using social media to a greater extent, also in emergency situations. During disasters throughout the world, such as the 2010 Haiti earthquake, the 2013 European floods, or the terror attacks 2015 in Paris and 2016 in Brussels, this has been illustrated again. Often information about disasters even finds its way faster to social media than it reaches regular news companies and emergency services. However, approaches for processing and analyzing the vast quantities of data produced have even more potential. Yet many emergency services still have not found a way to put this potential to an effective use. Within our project EmerGent we are developing a system to process and analyse information from social media particularly tailored for the specific needs of emergency services. The aim is to transform the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. In the first part of this paper we present our approach from a user interface perspective. The second part deals with the evaluation of the approach and the derivation of future potentials of the approach.},
booktitle = {Informatik 2016: von {Menschen} für {Menschen}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Amelunxen, Christoph and Moi, Matthias},
editor = {Mayr, Heinrich C. and Pinzger, Martin},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, Kooperation},
pages = {1805--1818},
}

Abele, N. D., Hoffmann, S., Kuhnhen, C., Ludwig, T., Schäfer, W., Schweitzer, M. & Wulf, V. (2016)Supporting the Set-up Processes by Cyber Elements based on the Example of Tube Bending

Informatik 2016 – Informatik von Menschen für Menschen, GI-Edition-Lecture Notes in Informatics (LNI). Klagenfurt
[BibTeX] [Download PDF]

@inproceedings{abele_supporting_2016,
address = {Klagenfurt},
title = {Supporting the {Set}-up {Processes} by {Cyber} {Elements} based on the {Example} of {Tube} {Bending}},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/1627.pdf},
booktitle = {Informatik 2016 – {Informatik} von {Menschen} für {Menschen}, {GI}-{Edition}-{Lecture} {Notes} in {Informatics} ({LNI})},
author = {Abele, Nils Darwin and Hoffmann, Sven and Kuhnhen, Christopher and Ludwig, Thomas and Schäfer, Walter and Schweitzer, Marcus and Wulf, Volker},
year = {2016},
keywords = {CSCW},
}

Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part I

IN Science and Technology Studies, Vol. 29, Pages: 2–12
[BibTeX]

@article{karasti_knowledge_2016-3,
title = {Knowledge {Infrastructures} : {Part} {I}},
volume = {29},
number = {1},
journal = {Science and Technology Studies},
author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C},
year = {2016},
keywords = {cscw},
pages = {2--12},
}

Reuter, C., Ludwig, T. & Pipek, V. (2016)Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement

IN Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), Vol. 47, Pages: 159–169 doi:10.1007/s11612-016-0317-7
[BibTeX] [Abstract] [Download PDF]

Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.

@article{reuter_kooperative_2016,
title = {Kooperative {Resilienz} – ein soziotechnischer {Ansatz} durch {Kooperationstechnologien} im {Krisenmanagement}},
volume = {47},
url = {http://wineme.uni-siegen.de/paper/2016/2016_ReuterLudwigPipek_KooperativeResilienz_GIOJournal.pdf https://www.wineme.uni-siegen.de/paper/2016/2016_reuterludwigpipek_kooperativeresilienz_gio.pdf},
doi = {10.1007/s11612-016-0317-7},
abstract = {Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.},
number = {2},
journal = {Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO)},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, EmerGent, KOKOS, RSF, Kooperation, InfoStrom},
pages = {159--169},
}

Pihkala, S. & Karasti, H. (2016)Reflexive engagement: Orientation for ‘Doing Reflexivity’ and Addressing ‘Participation in Plural’

Proceedings of the 14th Participatory Design Conference on Full papers – PDC ’16., Pages: 21–30 doi:10.1145/2940299.2940302
[BibTeX] [Download PDF]

@inproceedings{pihkala_reflexive_2016-1,
title = {Reflexive engagement: {Orientation} for ‘{Doing} {Reflexivity}' and {Addressing} ‘{Participation} in {Plural}'},
isbn = {978-1-4503-4046-5},
url = {http://dl.acm.org/citation.cfm?doid=2940299.2940302},
doi = {10.1145/2940299.2940302},
booktitle = {Proceedings of the 14th {Participatory} {Design} {Conference} on {Full} papers - {PDC} '16},
author = {Pihkala, Suvi and Karasti, Helena},
year = {2016},
keywords = {cscw, social media, participatory design, participation, reflexivity, reflexive engagement, relationships},
pages = {21--30},
}

Reuter, C., Pätsch, K. & Runft, E. (2016)Terrorismus und soziale Medien – Propaganda und Gegenpropaganda

Mensch & Computer: Tagungsband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:10.18420/muc2016-mci-0209
[BibTeX] [Abstract] [Download PDF]

Der Terrorismus nutzt das Internet und insbesondere soziale Medien bereits seit einiger Zeit zur Rekrutierung neuer Mitglieder und zur Verbreitung ihrer Ideologie. Aber auch deren Gegner nutzen das Internet zur Terrorbekämpfung. Auch wenn es zum Einsatz sozialer Medien in Krisen bereits zahlreiche Veröffentlichungen gibt, wurde deren Einsatz im Terrorismus, einer besonderen Art der Krise, insbesondere in der digitalen Terrorbekämpfung, noch weniger betrachtet. Dieser Artikel fasst im ersten Teil den Stand der Forschung in jenem Bereich zusammen. Im zweiten Teil stellt er eine explorative empirische Studie zur Terrorismusbekämpfung in sozialen Medien dar. Hierzu werden verschiedene, möglichst repräsentative Formen am Beispiel von Twitter analysiert und gegliedert. Ziel ist die Schaffung eines Überblicks, der weiteren Forschungsarbeiten als Grundlage dienen kann.

@inproceedings{reuter_terrorismus_2016,
address = {Aachen, Germany},
title = {Terrorismus und soziale {Medien} – {Propaganda} und {Gegenpropaganda}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/178/bitstream_8792.pdf http://dl.mensch-und-computer.de/bitstream/handle/123456789/5017/Reuter_Pätsch_Runft_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterPaetschRunft_TerrorismusSozialeMedienGege},
doi = {10.18420/muc2016-mci-0209},
abstract = {Der Terrorismus nutzt das Internet und insbesondere soziale Medien bereits seit einiger Zeit zur Rekrutierung neuer Mitglieder und zur Verbreitung ihrer Ideologie. Aber auch deren Gegner nutzen das Internet zur Terrorbekämpfung. Auch wenn es zum Einsatz sozialer Medien in Krisen bereits zahlreiche Veröffentlichungen gibt, wurde deren Einsatz im Terrorismus, einer besonderen Art der Krise, insbesondere in der digitalen Terrorbekämpfung, noch weniger betrachtet. Dieser Artikel fasst im ersten Teil den Stand der Forschung in jenem Bereich zusammen. Im zweiten Teil stellt er eine explorative empirische Studie zur Terrorismusbekämpfung in sozialen Medien dar. Hierzu werden verschiedene, möglichst repräsentative Formen am Beispiel von Twitter analysiert und gegliedert. Ziel ist die Schaffung eines Überblicks, der weiteren Forschungsarbeiten als Grundlage dienen kann.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Pätsch, Katja and Runft, Elena},
editor = {Prinz, W. and Borchers, J. and Jarke, M.},
year = {2016},
keywords = {CSCW, EmerGent, Frieden, SMO, Terror},
}

Ludwig, T., Kotthaus, C. & Stumpf, R. (2016)Koordination der ungebundenen Flüchtlingshilfe durch soziale Medien

Mensch & Computer: Workshopband. Aachen, Publisher: Gesellschaft für Informatik e.V.
[BibTeX] [Download PDF]

@inproceedings{ludwig_koordination_2016,
address = {Aachen},
title = {Koordination der ungebundenen {Flüchtlingshilfe} durch soziale {Medien}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5112/Ludwig_Kotthaus_Stumpf_2016.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stumpf, Robin},
editor = {Weyers, Benjamin and Dittmar, Anke},
year = {2016},
keywords = {CSCW},
}

Reuter, C. (2016)Emergence as a Characteristic of Resilient Cooperation Technologies

Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference. Berlin, Germany, Pages: 141–144
[BibTeX] [Download PDF]

@inproceedings{reuter_emergence_2016,
address = {Berlin, Germany},
title = {Emergence as a {Characteristic} of {Resilient} {Cooperation} {Technologies}},
url = {http://wineme.uni-siegen.de/paper/2016/2016_reuter_emergencecharacteristicresilienttechnologies_enviroinfo.pdf http://www.peasec.de/paper/2016/2016_Reuter_EmergenceCharacteristicResilientTechnologies_EnviroInfo.pdfsticresilienttechnologies_enviroinfo.pdf},
booktitle = {Environmental {Informatics} – {Stability}, {Continuity}, {Innovation}. {Current} trends and future perspectives based on 30 years of history. {Adjunct} {Proceedings} of the {EnviroInfo} 2016 conference},
author = {Reuter, Christian},
editor = {Wohlgemuth, Volker and Fuchs-Kittowski, Frank and Wittmann, Jochen},
year = {2016},
keywords = {CSCW, EmerGent, Infrastruktur, RSF},
pages = {141--144},
}

Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2016)Proceedings des Workshops “Mensch-Computer-Interaktion in sicherheitskritischen Systemen”

Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V.
[BibTeX] [Download PDF]

@inproceedings{reuter_proceedings_2016,
address = {Aachen, Germany},
title = {Proceedings des {Workshops} "{Mensch}-{Computer}-{Interaktion} in sicherheitskritischen {Systemen}"},
url = {http://dl.mensch-und-computer.de/handle/123456789/4876/browse?value=Mensch-Computer-Interaktion+in+sicherheitskritischen+Systemen&type=session http://wineme.uni-siegen.de/paper/2016/2016_proc-sicherheitskritischemmi_muc.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weyers, B. and Dittmar, A.},
year = {2016},
keywords = {CSCW, HCI, EmerGent, EMERGENT},
}

Reuter, C., Geilen, G. & Gellert, R. (2016)Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen

Informatik 2016: von Menschen für Menschen. Klagenfurt, Publisher: GI-Edition-Lecture Notes in Informatics (LNI)
[BibTeX] [Abstract] [Download PDF]

Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.

@inproceedings{reuter_sicherheit_2016,
address = {Klagenfurt},
title = {Sicherheit vs. {Privatsphäre}: {Zur} {Akzeptanz} von Überwachung in sozialen {Medien} im {Kontext} von {Terrorkrisen}},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings259/P-259.pdf#page=1760 http://www.wineme.uni-siegen.de/paper/2016/2016_ReuterGeilenGellert_SicherheitvsPrivatsphaere-Terrorkrise_INF.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterGeilenGellert_Sicher},
abstract = {Nach den terroristischen Anschlägen in Paris 2015 und Brüssel 2016 wurde das Bedürfnis nach mehr Sicherheit und Überwachung im Internet laut. Als Folge der Enthüllungen der Überwachungs- und Spionagetechniken der National Security Agency (NSA) durch Edward Snowden 2013 konnte in der Bevölkerung aber auch ein Aufschrei nach erhöhtem Schutz der Privatsphäre im Internet wahrgenommen werden. Die geschilderten Ereignisse verdeutlichen die gegensätzlichen Wünsche nach Sicherheit und Überwachung im Internet sowie Schutz der Privatsphäre. Im ersten Teil dieses Beitrags stellen wir den Stand der Forschung im Bereich Terror, Sicherheit und Privatsphäre in sozialen Medien dar. Im zweiten Teil führen wir eine explorative Studie durch, um zu beleuchten, ob Bürgerinnen und Bürger in Krisenzeiten bereit wären, ihre Privatsphäre im Internet, vor allem in sozialen Netzwerken, zugunsten von Sicherheit zu reduzieren. Basierend auf qualitativen Daten zeigt diese Arbeit Meinungscluster und Tendenzen in Bezug auf das Nullsummenspiel „Sicherheit und Privatsphäre“.},
booktitle = {Informatik 2016: von {Menschen} für {Menschen}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Geilen, Gordian and Gellert, Robin},
editor = {Mayr, Heinrich C. and Pinzger, Martin},
year = {2016},
keywords = {CSCW, HCI, EmerGent, Frieden, SMO, KOKOS, Terror},
}

Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Working in Industry 4.0 – SME in the Field of Tension of Digital Transformation

IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
[BibTeX] [Abstract] [Download PDF]

The current understanding of `Industry 4.0′ often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers’ associations in regard to the change of work in the context of `Industry 4.0′.

@article{ludwig_working_2016,
title = {Working in {Industry} 4.0 - {SME} in the {Field} of {Tension} of {Digital} {Transformation}},
volume = {53},
issn = {2198-2775},
url = {http://dx.doi.org/10.1365/s40702-015-0200-y},
doi = {10.1365/s40702-015-0200-y},
abstract = {The current understanding of `Industry 4.0' often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers' associations in regard to the change of work in the context of `Industry 4.0'.},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
year = {2016},
keywords = {CSCW, SME},
pages = {71--86},
}

Stickel, O. & Pipek, V. (2016)Infrastructuring & Digital Fabrication

INFORMATIK 2016. Klagenfurt
[BibTeX]

@inproceedings{stickel_infrastructuring_2016-1,
address = {Klagenfurt},
title = {Infrastructuring \& {Digital} {Fabrication}},
booktitle = {{INFORMATIK} 2016},
author = {Stickel, Oliver and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, FabLab},
}

Reuter, C., Gellert, R. & Geilen, G. (2016)Reception of Terror in Germany – Security, Privacy and Social Media

@inproceedings{reuter_reception_2016,
address = {Berlin},
title = {Reception of {Terror} in {Germany} – {Security}, {Privacy} and {Social} {Media}},
url = {http://wineme.uni-siegen.de/paper/2016/2016_reutergeilengellert_receptionterrorgermany-securityprivacysocialmedia_enviroinfo.pdf http://www.peasec.de/paper/2016/2016_ReuterGeilenGellert_ReceptionTerrorGermany-SecurityPrivacySocialMedia_EnviroInfo_selbst.p},
booktitle = {Environmental {Informatics} – {Stability}, {Continuity}, {Innovation}. {Current} trends and future perspectives based on 30 years of history. {Adjunct} {Proceedings} of the {EnviroInfo} 2016 conference},
author = {Reuter, Christian and Gellert, Robin and Geilen, Gordian},
editor = {Wohlgemuth, Volker and Fuchs-Kittowski, Frank and Wittmann, Jochen},
year = {2016},
keywords = {CSCW, EmerGent, Frieden, SMO, KOKOS, Terror},
pages = {151--156},
}

Kotthaus, C., Ludwig, T. & Pipek, V. (2016)Persuasive System Design Analysis of Mobile Warning Apps for Citizens.

Adjunct Proceedings of the 11th International Conference on Persuasive Technology, (Persuasive ’16). Salzburg
[BibTeX] [Download PDF]

@inproceedings{kotthaus_persuasive_2016,
address = {Salzburg},
title = {Persuasive {System} {Design} {Analysis} of {Mobile} {Warning} {Apps} for {Citizens}.},
url = {https://static1.squarespace.com/static/537a1f91e4b0ccfe943c6bc6/t/56fbb7b940261dc6fac3fb91/1459337146812/7_Kotthaus_Ludwig_Pipek.pdf},
booktitle = {Adjunct {Proceedings} of the 11th {International} {Conference} on {Persuasive} {Technology}, ({Persuasive} '16)},
author = {Kotthaus, Christoph and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS},
}

Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:10.1515/icom-2016-0036
[BibTeX] [Abstract] [Download PDF]

A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.

@article{reuter_big_2016,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf},
doi = {10.1515/icom-2016-0036},
abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {249--264},
}

Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures: Part III

IN Science and Technology Studies, Vol. 29, Pages: 2–9
[BibTeX]

@article{karasti_knowledge_2016,
title = {Knowledge {Infrastructures}: {Part} {III}},
volume = {29},
number = {3},
journal = {Science and Technology Studies},
author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C},
year = {2016},
keywords = {cscw},
pages = {2--9},
}

Ostergaard, K. L., Karasti, H. & Simonsen, J. (2016)Nurses’ journey toward genuine participation

Proceedings of the 14th Participatory Design Conference on Short Papers, Interactive Exhibitions, Workshops – PDC ’16., Pages: 57–60 doi:10.1145/2948076.2948080
[BibTeX] [Abstract] [Download PDF]

Copyright 2016 ACM.This paper contributes to the ongoing debate on participation in Participatory Design (PD) by drawing on the notion of genuine participation [8]. It clarifies nurses’ empirical journey as one of becoming and learning [1, 6], where they move from being reluctant participants, attending only because management has instructed them to do so, to taking an interest and finding their voices in the design process. In this way, they are ultimately able to engage in genuine and willing participation. The main discussion points in the paper are the transitions in the nurses’ journey toward embracing qualities of genuine participation, the nurse-researcher’s reflections on her facilitation of the process, and collective learning as an integral part of the process.

@inproceedings{ostergaard_nurses_2016,
title = {Nurses' journey toward genuine participation},
isbn = {978-1-4503-4136-3},
url = {http://dl.acm.org/citation.cfm?doid=2948076.2948080},
doi = {10.1145/2948076.2948080},
abstract = {Copyright 2016 ACM.This paper contributes to the ongoing debate on participation in Participatory Design (PD) by drawing on the notion of genuine participation [8]. It clarifies nurses' empirical journey as one of becoming and learning [1, 6], where they move from being reluctant participants, attending only because management has instructed them to do so, to taking an interest and finding their voices in the design process. In this way, they are ultimately able to engage in genuine and willing participation. The main discussion points in the paper are the transitions in the nurses' journey toward embracing qualities of genuine participation, the nurse-researcher's reflections on her facilitation of the process, and collective learning as an integral part of the process.},
booktitle = {Proceedings of the 14th {Participatory} {Design} {Conference} on {Short} {Papers}, {Interactive} {Exhibitions}, {Workshops} - {PDC} '16},
author = {Ostergaard, Kija Lin and Karasti, Helena and Simonsen, Jesper},
year = {2016},
keywords = {cscw, participatory design, genuine participation, mutual learning},
pages = {57--60},
}

Mentler, T., Reuter, C. & Geisler, S. (2016)Introduction to this Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems”

IN i-com: Journal of Interactive Media, Vol. 15, Pages: 219–226 doi:https://doi.org/10.1515/icom-2016-0037
[BibTeX] [Abstract] [Download PDF]

Mission- and safety-critical domains are more and more characterized by interactive and multimedia systems varying from large-scale technologies (e. g. airplanes) to wearable devices (e. g. smartglasses) operated by professional staff or volunteering laypeople. While technical availability, reliability and security of computer-based systems are of utmost importance, outcomes and performances increasingly depend on sufficient human-machine interaction or even cooperation to a large extent. While this i-com Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems” presents recent research results from specific application domains like aviation, automotive, crisis management and healthcare, this introductory paper outlines the diversity of users, technologies and interaction or cooperation models involved.

@article{mentler_introduction_2016,
title = {Introduction to this {Special} {Issue} on “{Human}-{Machine} {Interaction} and {Cooperation} in {Safety}-{Critical} {Systems}”},
volume = {15},
url = {http://dl.mensch-und-computer.de/handle/123456789/5518 http://wineme.uni-siegen.de/paper/2016/2016_MentlerReuterGeisler_IntroductionHumanMachineInteractionSafetyCriticalSystems_ICOM.pdf},
doi = {https://doi.org/10.1515/icom-2016-0037},
abstract = {Mission- and safety-critical domains are more and more characterized by interactive and multimedia systems varying from large-scale technologies (e. g. airplanes) to wearable devices (e. g. smartglasses) operated by professional staff or volunteering laypeople. While technical availability, reliability and security of computer-based systems are of utmost importance, outcomes and performances increasingly depend on sufficient human-machine interaction or even cooperation to a large extent. While this i-com Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems” presents recent research results from specific application domains like aviation, automotive, crisis management and healthcare, this introductory paper outlines the diversity of users, technologies and interaction or cooperation models involved.},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Mentler, Tilo and Reuter, Christian and Geisler, Stefan},
year = {2016},
keywords = {CSCW, HCI, EmerGent, Infrastruktur, Kooperation},
pages = {219--226},
}

Dax, J., Ludwig, T. & Pipek, V. (2016)Remotino: Supporting End-User Developers in Prototyping Embedded Devices

Workshop Proceedings of International Working Conference on Advanced Visual Interfaces (AVI 2016).
[BibTeX] [Download PDF]

@inproceedings{dax_remotino_2016,
title = {Remotino: {Supporting} {End}-{User} {Developers} in {Prototyping} {Embedded} {Devices}},
url = {http://ceur-ws.org/Vol-1602/paper2.pdf},
booktitle = {Workshop {Proceedings} of {International} {Working} {Conference} on {Advanced} {Visual} {Interfaces} ({AVI} 2016)},
author = {Dax, Julian and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, Appropriation, bugging, De, Development, End, Internet of Things, Prototyping, User},
}

Stickel, O., Ogonowski, C., Jakobi, T., Gunnar, S., Pipek, V., Wulf, V., Stevens, G., Pipek, V., Wulf, V., Gunnar, S., Pipek, V. & Wulf, V. (2016)User Integration in Agile Software Development Processes: Practices and Challenges in Small and Medium Sized Enterprises

IN Cockton, G., Gregory, P., Lárusdóttir, M. & Cajander, A. (Eds.), Integrating User-Centred Design in Agile Development doi:10.1007/978-3-319-32165-3_1
[BibTeX] [Download PDF]

@incollection{stickel_user_2016,
title = {User {Integration} in {Agile} {Software} {Development} {Processes}: {Practices} and {Challenges} in {Small} and {Medium} {Sized} {Enterprises}},
isbn = {978-3-319-32163-9},
url = {http://link.springer.com/10.1007/978-3-319-32165-3_1 http://link.springer.com/10.1007/978-3-319-32165-3%7B_%7D1},
booktitle = {Integrating {User}-{Centred} {Design} in {Agile} {Development}},
publisher = {Springer International Publishing AG Switzerland},
author = {Stickel, Oliver and Ogonowski, Corinna and Jakobi, Timo and Gunnar, Stevens and Pipek, Volkmar and Wulf, Volker and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker and Gunnar, Stevens and Pipek, Volkmar and Wulf, Volker},
editor = {Cockton, Gilbert and Gregory, Peggy and Lárusdóttir, Marta and Cajander, Asa},
year = {2016},
doi = {10.1007/978-3-319-32165-3_1},
keywords = {CSCW, PRAXLABS, SMARTLIVE, CUBES},
pages = {49--76},
}

Hansson, K., Muller, M., Aitamurto, T., Light, A., Mazarakis, A., Gupta, N. & Ludwig, T. (2016)Toward a Typology of Participation in Crowdwork

Proceedings of the 19th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion. New York, NY, USA, Publisher: ACM, Pages: 515–521 doi:10.1145/2818052.2855510
[BibTeX] [Download PDF]

@inproceedings{hansson_toward_2016,
address = {New York, NY, USA},
series = {{CSCW} '16 {Companion}},
title = {Toward a {Typology} of {Participation} in {Crowdwork}},
isbn = {978-1-4503-3950-6},
url = {http://www.tholud.de/wp-content/uploads/2016/05/2016-HanssonEtAl-Toward-a-Typology-CSCW.pdf http://doi.acm.org/10.1145/2818052.2855510},
doi = {10.1145/2818052.2855510},
booktitle = {Proceedings of the 19th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} and {Social} {Computing} {Companion}},
publisher = {ACM},
author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Light, Ann and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
year = {2016},
keywords = {CSCW, PRAXLABS, KOKOS, citizen science, crowd dynamics, crowdfunding, Crowdsourcing, crowdwork, e-participation, peer-production},
pages = {515--521},
}

Pihkala, S. & Karasti, H. (2016)Reflexive Engagement: Enacting Reflexivity in Design and for ‘Participation in Plural’

Proceedings of the 14th Participatory Design Conference: Full Papers – Volume 1., Pages: 21–30 doi:10.1145/2940299.2940302
[BibTeX] [Abstract] [Download PDF]

This paper joins the discussion on participation in Participatory Design (PD) by proposing reflexivity as an orientation for engaging in design and for the plurality of participation. Based on our study in which a social media-supported collaboration model was designed with professionals working against workplace harassment, the paper recounts how the designer–researcher’s reflexive orientation allowed participation to be uncovered as manifold and dynamic and how this affected the design process. We discuss the critical sensitivity and attentiveness enacted in design practice as reflexive engagement that encouraged negotiations of roles, goals, and technology. Regarding participation, we discuss reflexive engagement with multiple relationships, participatory assemblies and their intersections and overlaps—participation in plural—in our study. We conclude by proposing the conceptualization of reflexive engagement as an orientation for PD designers to engage in the particularities of situated design practices, while holding to the ethical (political), practical and creative commitments of PD.

@inproceedings{pihkala_reflexive_2016,
title = {Reflexive {Engagement}: {Enacting} {Reflexivity} in {Design} and for '{Participation} in {Plural}'},
isbn = {978-1-4503-4046-5},
url = {http://doi.acm.org/10.1145/2940299.2940302},
doi = {10.1145/2940299.2940302},
abstract = {This paper joins the discussion on participation in Participatory Design (PD) by proposing reflexivity as an orientation for engaging in design and for the plurality of participation. Based on our study in which a social media-supported collaboration model was designed with professionals working against workplace harassment, the paper recounts how the designer–researcher's reflexive orientation allowed participation to be uncovered as manifold and dynamic and how this affected the design process. We discuss the critical sensitivity and attentiveness enacted in design practice as reflexive engagement that encouraged negotiations of roles, goals, and technology. Regarding participation, we discuss reflexive engagement with multiple relationships, participatory assemblies and their intersections and overlaps—participation in plural—in our study. We conclude by proposing the conceptualization of reflexive engagement as an orientation for PD designers to engage in the particularities of situated design practices, while holding to the ethical (political), practical and creative commitments of PD.},
booktitle = {Proceedings of the 14th {Participatory} {Design} {Conference}: {Full} {Papers} - {Volume} 1},
author = {Pihkala, Suvi and Karasti, Helena},
year = {2016},
keywords = {cscw, participation, participation in plural, reflexive},
pages = {21--30},
}

Dax, J., Ley, B., Pape, S., Schmitz, C., Pipek, V. & Rannenberg, K. (2016)Elicitation of Requirements for an inter-organizational Platform to Support Security Management Decisions

10th International Symposium on Human Aspects of Information Security & Assurance, \HAISA\. Frankfurt, Germany
[BibTeX] [Abstract]

Due to new regulations energy providers are required to obtain IT security certificates. Especially small and medium-sized energy providers struggle to fulfill these new requirements. Since most of them are in the same situation, we aim to support their collaboration with a platform. We elicited criteria from energy providers how such a platform should be designed to support them. The main contribution is a set of requirements for the collaboration platform along with the implications for its construction. The focus of this work is not on technical innovation but on how existing technologies and best practices can be adopted for the needs of small and medium-sized energy providers.

@inproceedings{dax_elicitation_2016,
address = {Frankfurt, Germany},
title = {Elicitation of {Requirements} for an inter-organizational {Platform} to {Support} {Security} {Management} {Decisions}},
abstract = {Due to new regulations energy providers are required to obtain IT security certificates. Especially small and medium-sized energy providers struggle to fulfill these new requirements. Since most of them are in the same situation, we aim to support their collaboration with a platform. We elicited criteria from energy providers how such a platform should be designed to support them. The main contribution is a set of requirements for the collaboration platform along with the implications for its construction. The focus of this work is not on technical innovation but on how existing technologies and best practices can be adopted for the needs of small and medium-sized energy providers.},
booktitle = {10th {International} {Symposium} on {Human} {Aspects} of {Information} {Security} \& {Assurance}, \{{HAISA}\}},
author = {Dax, Julian and Ley, Benedikt and Pape, Sebastian and Schmitz, Christopher and Pipek, Volkmar and Rannenberg, Kai},
year = {2016},
keywords = {CSCW, security, SIDATE},
}

Hansson, K., Muller, M., Aitamurto, T., Irani, L., Mazarakis, A., Gupta, N. & Ludwig, T. (2016)Crowd Dynamics: Exploring Conflicts and Contradictions in Crowdsourcing

Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems. New York, NY, USA, Publisher: ACM, Pages: 3604–3611 doi:10.1145/2851581.2856505
[BibTeX] [Download PDF]

@inproceedings{hansson_crowd_2016,
address = {New York, NY, USA},
series = {{CHI} {EA} '16},
title = {Crowd {Dynamics}: {Exploring} {Conflicts} and {Contradictions} in {Crowdsourcing}},
isbn = {978-1-4503-4082-3},
url = {http://doi.acm.org/10.1145/2851581.2856505},
doi = {10.1145/2851581.2856505},
booktitle = {Proceedings of the 2016 {CHI} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM},
author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Irani, Lilly and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas},
year = {2016},
keywords = {CSCW, citizen science, crowd dynamics, crowdfunding, peer-production, crowd-work, crowdsourcing, a-paper},
pages = {3604--3611},
}

Ludwig, T., Reuter, C. & Pipek, V. (2016)From Publics to Communities: Researching the Path of Shared Issues Through ICT

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 25, Pages: 193–225 doi:10.1007/s10606-016-9252-y
[BibTeX] [Abstract] [Download PDF]

In recent years, citizens’ movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public’ by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community’ as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues’ for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.

@article{ludwig_publics_2016,
title = {From {Publics} to {Communities}: {Researching} the {Path} of {Shared} {Issues} {Through} {ICT}},
volume = {25},
issn = {0925-9724},
url = {http://wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf http://dx.doi.org/10.1007/s10606-016-9252-y https://www.wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf},
doi = {10.1007/s10606-016-9252-y},
abstract = {In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.},
number = {2-3},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, A-Paper, EmerGent, SMO, Kooperation, Communities, Infrastructures, Mobile devices, Publics, Social media},
pages = {193--225},
}

Dax, J., Hamburg, J., Kreusch, B., Ley, B., Pape, S., Pipek, V., Rannenberg, K., Schmitz, C. & Terhaag, F. (2016)Sichere Informationsinfrastrukturen für kleine und mittlere Energieversorger

Multikonferenz Wirtschaftsinformatik, Research-in-Progress., Pages: 59–65
[BibTeX] [Download PDF]

@inproceedings{dax_sichere_2016,
title = {Sichere {Informationsinfrastrukturen} für kleine und mittlere {Energieversorger}},
url = {http://www.smjp.org/files/publications/DHKLPPRST16mkwi.pdf https://www.researchgate.net/publication/299594666_Sichere_Informationsinfrastrukturen_fur_kleine_und_mittlere_Energieversorger},
booktitle = {Multikonferenz {Wirtschaftsinformatik}, {Research}-in-{Progress}},
author = {Dax, Julian and Hamburg, J. and Kreusch, B. and Ley, Benedikt and Pape, Sebastian and Pipek, Volkmar and Rannenberg, Kai and Schmitz, Christopher and Terhaag, F.},
year = {2016},
keywords = {CSCW, SIDATE},
pages = {59--65},
}

Harmon, E., Korn, M., Light, A. & Voida, A. (2016)Designing Against the Status Quo

Proceedings of the 2016 ACM Conference Companion Publication on Designing Interactive Systems. New York, NY, USA, Publisher: ACM, Pages: 65–68 doi:10.1145/2908805.2913020
[BibTeX] [Download PDF]

@inproceedings{harmon_designing_2016,
address = {New York, NY, USA},
series = {{DIS} '16 {Companion}},
title = {Designing {Against} the {Status} {Quo}},
isbn = {978-1-4503-4315-2},
url = {http://mkorn.binaervarianz.de/pub/korn-dis2016-ws.pdf http://delivery.acm.org/10.1145/2920000/2913020/p65-harmon.pdf?ip=141.99.250.10&id=2913020&acc=OPEN&key=2BA2C432AB83DA15.56E9F3D885AF536E.4D4702B0C3E38B35.6D218144511F3437&CFID=800968248&CFTOKEN=418207},
doi = {10.1145/2908805.2913020},
booktitle = {Proceedings of the 2016 {ACM} {Conference} {Companion} {Publication} on {Designing} {Interactive} {Systems}},
publisher = {ACM},
author = {Harmon, Ellie and Korn, Matthias and Light, Ann and Voida, Amy},
year = {2016},
keywords = {CSCW, feminist theory, anthropological theory, cultural theory, friction, politics of design, queering, troubling, values},
pages = {65--68},
}

Ludwig, T., Kotthaus, C. & Pipek, V. (2016)Situated and Ubiquitous Crowdsourcing with Volunteers During Disasters

Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct. New York, NY, USA, Publisher: ACM, Pages: 1441–1447 doi:10.1145/2968219.2968585
[BibTeX]

@inproceedings{ludwig_situated_2016,
address = {New York, NY, USA},
series = {{UbiComp} '16},
title = {Situated and {Ubiquitous} {Crowdsourcing} with {Volunteers} {During} {Disasters}},
isbn = {978-1-4503-4462-3},
doi = {10.1145/2968219.2968585},
booktitle = {Proceedings of the 2016 {ACM} {International} {Joint} {Conference} on {Pervasive} and {Ubiquitous} {Computing}: {Adjunct}},
publisher = {ACM},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2016},
keywords = {crisis management, CSCW, PRAXLABS, KOKOS, situated crowdsourcing, ubiquitous crowdsourcing, volunteers},
pages = {1441--1447},
}

Hansson, K., Aitamurto, T., Ludwig, T. & Muller, M. (2016)Editorial for the workshop “Toward a Typology of Participation in Crowd Work”

International Reports on Socio-Informatics (IRSI), Proceedings of the CSCW 2016 – Workshop: Toward a Typology of Participation in Crowdwork., Pages: Vol. 13, Iss. 1, pp. 5–6
[BibTeX] [Download PDF]

@inproceedings{hansson_editorial_2016,
title = {Editorial for the workshop “{Toward} a {Typology} of {Participation} in {Crowd} {Work}”},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss1/IRSI_Vol13-Iss1_2016_Summary.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics} ({IRSI}), {Proceedings} of the {CSCW} 2016 – {Workshop}: {Toward} a {Typology} of {Participation} in {Crowdwork}},
author = {Hansson, Karin and Aitamurto, Tanja and Ludwig, Thomas and Muller, Michael},
editor = {Ludwig, Thomas and Hansson, Karin and Muller, Michael and Aitamurto, Tanja},
year = {2016},
keywords = {CSCW},
pages = {Vol. 13, Iss. 1, pp. 5--6},
}

Stickel, O. & Pipek, V. (2016)Infrastructuring & Digital Fabrication

INFORMATIK 2016. Klagenfurt
[BibTeX]

@inproceedings{stickel_infrastructuring_2016,
address = {Klagenfurt},
title = {Infrastructuring \& {Digital} {Fabrication}},
booktitle = {{INFORMATIK} 2016},
author = {Stickel, Oliver and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, FabLab},
}

Hansson, K., Aitamurto, T., Ludwig, T. & Gupta, N. (2016)From alienation to relation: Modes of production in crowd work

International Reports on Socio-Informatics (IRSI), Proceedings of the CSCW 2016 – Workshop: Toward a Typology of Participation in Crowdwork., Pages: Vol. 13, Iss. 1
[BibTeX] [Download PDF]

@inproceedings{hansson_alienation_2016,
title = {From alienation to relation: {Modes} of production in crowd work},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2016Vol13Iss1/IRSI_Vol13-Iss1_2016_Hansson_Aitamurto_Ludwig_Muller.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics} ({IRSI}), {Proceedings} of the {CSCW} 2016 – {Workshop}: {Toward} a {Typology} of {Participation} in {Crowdwork}},
author = {Hansson, Karin and Aitamurto, Tanja and Ludwig, Thomas and Gupta, Neha},
editor = {Ludwig, Thomas and Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Gupta, Neha},
year = {2016},
keywords = {CSCW},
pages = {Vol. 13, Iss. 1},
}

Reuter, C. & Hupertz, J. (2016)Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen

Mensch & Computer: Workshopband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:http://dx.doi.org/10.18420/muc2016-ws01-0004
[BibTeX] [Abstract] [Download PDF]

Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.

@inproceedings{reuter_sozial_2016,
address = {Aachen, Germany},
title = {Sozial auch ohne {Netz} – {Soziale} {Medien} bei {Infrastrukturproblemen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5090/Reuter_Hupertz_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterHupertz_SozialauchohneNetz_MuC.pdf},
doi = {http://dx.doi.org/10.18420/muc2016-ws01-0004},
abstract = {Menschen tauschen sich aus und gerade in schwierigen Situationen ist Kommunikation sehr wichtig. In Katastrophenlagen, wie schweren Unwettern, sind jedoch teilweise zentrale Kommunikationsinfrastrukturen betroffen durch der durch Kommunikationsmedien unterstützte Informationsaustausch naturgemäß schwerer möglich als in Zeiten ohne solche Ausfälle. In jenen Fällen ist Kreativität erforderlich. Den Ansatz des Infrastructuring, d.h. der Re-Konzeptualisierung der eigenen Arbeit im Kontext bestehender und potentieller Werkzeuge, aufgreifend werden in diesem Artikel Kommunikationsmöglichkeiten in solchen Fällen untersucht. Basierend auf der Analyse der Verfügbarkeit von Kommunikationsinfrastrukturen wird betrachtet, welche Ansätze zur Kommunikation basierend auf alternativen und dezentralen Infrastrukturen wie MANETs, Wi-Fi und Bluetooth existieren und mithilfe von Smartphones nutzbar gemacht werden können.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Hupertz, Julian},
editor = {Weyers, B. and Dittmar, A.},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, Infrastruktur, KOKOS, RSF},
}

Reuter, C. & Kaufhold, M. (2016)Warum Katastrophenschutzbehörden soziale Medien nicht nutzen wollen

Mensch & Computer: Tagungsband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:10.18420/muc2016-mci-0205
[BibTeX] [Abstract] [Download PDF]

In Deutschland wurde die Umfassende Nutzung sozialer Medien in Krisenlagen erstmalig während des mitteleuropäischen Hochwassers 2013 öffentlich wahrgenommen (Kaufhold & Reuter, 2014). Twitter, Facebook, Google Maps und weitere Plattformen dienten der Informationsverbreitung Koordination freiwilliger Helfer. Solche Informationen sind potentiell auch für Behörden und Organisationen mit Sicherheitsaufgaben (BOS) von Relevanz, jedoch existieren ebenfalls Gefahren. Da es sich um einen sicherheitskritischen Kontext handelt, ist die Berücksichtigung kritischer Stimmen von besonderer Relevanz. Dieser Artikel möchte sich folglich mit den Gründen deren Nichtnutzung in Katstrophenlagen beschäftigen. Hierfür wird zuerst der Stand der Forschung analysiert, um anschließend die Ergebnisse einer explorativen empirischen Studie vorzustellen.

@inproceedings{reuter_warum_2016,
address = {Aachen, Germany},
title = {Warum {Katastrophenschutzbehörden} soziale {Medien} nicht nutzen wollen},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5014/Reuter_Kaufhold_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterKaufhold_WarumKatastrophenschutzbehoerdenkeinesozialeMedien_MuC.pdf https://dl.gi.de/bitstream/handle/20.500.12116/},
doi = {10.18420/muc2016-mci-0205},
abstract = {In Deutschland wurde die Umfassende Nutzung sozialer Medien in Krisenlagen erstmalig während des mitteleuropäischen Hochwassers 2013 öffentlich wahrgenommen (Kaufhold \& Reuter, 2014). Twitter, Facebook, Google Maps und weitere Plattformen dienten der Informationsverbreitung Koordination freiwilliger Helfer. Solche Informationen sind potentiell auch für Behörden und Organisationen mit Sicherheitsaufgaben (BOS) von Relevanz, jedoch existieren ebenfalls Gefahren. Da es sich um einen sicherheitskritischen Kontext handelt, ist die Berücksichtigung kritischer Stimmen von besonderer Relevanz. Dieser Artikel möchte sich folglich mit den Gründen deren Nichtnutzung in Katstrophenlagen beschäftigen. Hierfür wird zuerst der Stand der Forschung analysiert, um anschließend die Ergebnisse einer explorativen empirischen Studie vorzustellen.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Kaufhold, Marc-André},
editor = {Prinz, W. and Borchers, J. and Jarke, M.},
year = {2016},
keywords = {CSCW, EmerGent, SMO},
}

Reuter, C. (2016)Chapter 44: Communication between Power Blackout and Mobile Network Overload

IN Mehdi Khosrow-Pour (Ed.), E-Health and Telemedicine: Concepts, Methodologies, Tools, and Applications
[BibTeX] [Abstract] [Download PDF]

In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, pri-marily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communica-tion during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom’, an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.

@incollection{reuter_chapter_2016,
title = {Chapter 44: {Communication} between {Power} {Blackout} and {Mobile} {Network} {Overload}},
volume = {II},
isbn = {978-1-4666-8756-1},
url = {https://www.wineme.uni-siegen.de/paper/2016/2016_reuter_communicationpowerblackoutnetworkoverload_ehealth.pdf http://wineme.uni-siegen.de/paper/2016/2016_reuter_communicationpowerblackoutnetworkoverload_ehealth.pdf},
abstract = {In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, pri-marily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communica-tion during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom', an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.},
booktitle = {E-{Health} and {Telemedicine}: {Concepts}, {Methodologies}, {Tools}, and {Applications}},
publisher = {IGI Global},
author = {Reuter, Christian},
editor = {{Mehdi Khosrow-Pour}},
year = {2016},
keywords = {CSCW, HCI, EmerGent, Infrastruktur, RSF, InfoStrom},
pages = {876--891},
}

Reuter, C. & Heger, O. (2016)Informelle E-Partizipation in Parteien

Mensch & Computer: Tagungsband. Aachen, Germany, Publisher: Gesellschaft für Informatik e.V. doi:http://dx.doi.org/10.18420/muc2016-mci-0215
[BibTeX] [Abstract] [Download PDF]

Politische Partizipation im Internet hat zunehmenden Einfluss auf reale politische Willensbildungsprozesse. Parteien, die ein Kernelement des politischen Systems in Deutschland bilden, stehen vor einer wichtigen Gestaltungsaufgabe, wenn sie den Strukturwandel der politischen Kommunikation erfolgreich bewältigen möchten. Ziel unseres Beitrags ist es, Erkenntnisse für diese Gestaltungsaufgabe zu liefern. Dafür wurden 91 Vorschläge von CDU-Mitgliedern ausgewertet und ergänzende Interviews geführt, um Praktiken der (E-)Partizipation sowie ihre Defizite und Bedingungen zu identifizieren. Aus den Ergebnissen leiten wir die Notwendigkeit von insbesondere informellen E-Partizipations-und Vernetzungs-Technologien für den Einsatz in der CDU, potentiell aber auch anderen Parteien, ab

@inproceedings{reuter_informelle_2016,
address = {Aachen, Germany},
title = {Informelle {E}-{Partizipation} in {Parteien}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5021/Reuter_Heger_2016.pdf http://wineme.uni-siegen.de/paper/2016/2016_ReuterHeger_InformelleEPartizipationinParteien_MuC.pdf https://dl.gi.de/bitstream/handle/20.500.12116/182/bitstream_8804.pdf},
doi = {http://dx.doi.org/10.18420/muc2016-mci-0215},
abstract = {Politische Partizipation im Internet hat zunehmenden Einfluss auf reale politische Willensbildungsprozesse. Parteien, die ein Kernelement des politischen Systems in Deutschland bilden, stehen vor einer wichtigen Gestaltungsaufgabe, wenn sie den Strukturwandel der politischen Kommunikation erfolgreich bewältigen möchten. Ziel unseres Beitrags ist es, Erkenntnisse für diese Gestaltungsaufgabe zu liefern. Dafür wurden 91 Vorschläge von CDU-Mitgliedern ausgewertet und ergänzende Interviews geführt, um Praktiken der (E-)Partizipation sowie ihre Defizite und Bedingungen zu identifizieren. Aus den Ergebnissen leiten wir die Notwendigkeit von insbesondere informellen E-Partizipations-und Vernetzungs-Technologien für den Einsatz in der CDU, potentiell aber auch anderen Parteien, ab},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Reuter, Christian and Heger, Oliver},
editor = {Prinz, W. and Borchers, J. and Jarke, M.},
year = {2016},
keywords = {CSCW, HCI, SMO, Kooperation},
}

Kaufhold, M. & Reuter, C. (2016)The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany

IN Journal of Homeland Security and Emergency Management, Vol. 13, Pages: 137–166 doi:10.1515/jhsem-2015-0063
[BibTeX] [Abstract] [Download PDF]

For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.

@article{kaufhold_self-organization_2016,
title = {The {Self}-{Organization} of {Digital} {Volunteers} across {Social} {Media}: {The} {Case} of the 2013 {European} {Floods} in {Germany}},
volume = {13},
url = {http://wineme.uni-siegen.de/paper/2016/2016_KaufholdReuter_SelfOrganizationDigitalVolunteersEuropeanFloods_JHSEM.pdf},
doi = {10.1515/jhsem-2015-0063},
abstract = {For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.},
number = {1},
journal = {Journal of Homeland Security and Emergency Management},
author = {Kaufhold, Marc-André and Reuter, Christian},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, KOKOS, Kooperation},
pages = {137--166},
}

Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:https://doi.org/10.1515/icom-2016-0036,
[BibTeX]

@article{reuter_big_2016-1,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
doi = {https://doi.org/10.1515/icom-2016-0036,},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {249--264},
}

2015

Ley, B., Ogonowski, C., Mu, M., Hess, J., Race, N. J. P., Randall, D., Rouncefield, M. & Wulf, V. (2015)At Home with Users: A Comparative View of Living Labs

IN Interacting with Computers, Vol. 27, Pages: 21–35 doi:10.1093/iwc/iwu025
[BibTeX] [Abstract] [Download PDF]

Living Labs provide a human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users’ individual characteristics and their role in the community dynamics of Living Labs.

@article{ley_at_2015,
title = {At {Home} with {Users}: {A} {Comparative} {View} of {Living} {Labs}},
volume = {27},
issn = {0953-5438},
url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025},
doi = {10.1093/iwc/iwu025},
abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.},
number = {1},
journal = {Interacting with Computers},
author = {Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas J P and Randall, David and Rouncefield, Mark and Wulf, Volker},
month = jul,
year = {2015},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, Smart Live, SOCIALMEDIA},
pages = {21--35},
}

Tetteroo, D., Markopoulos, P., Valtolina, S., Paternò, F., Pipek, V. & Burnett, M. (2015)End-User Development in the Internet of Things Era

Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems, Seoul, CHI 2015 Extended Abstracts, Republic of Korea, April 18 – 23, 2015., Publisher: ACM, Pages: 2405–2408 doi:10.1145/2702613.2702643
[BibTeX] [Download PDF]

@inproceedings{tetteroo_end-user_2015,
title = {End-{User} {Development} in the {Internet} of {Things} {Era}},
isbn = {978-1-4503-3146-3},
url = {http://doi.acm.org/10.1145/2702613.2702643},
doi = {10.1145/2702613.2702643},
booktitle = {Proceedings of the 33rd {Annual} {ACM} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}, {Seoul}, {CHI} 2015 {Extended} {Abstracts}, {Republic} of {Korea}, {April} 18 - 23, 2015},
publisher = {ACM},
author = {Tetteroo, Daniel and Markopoulos, Panos and Valtolina, Stefano and Paternò, Fabio and Pipek, Volkmar and Burnett, Margaret},
editor = {Begole, Bo and Kim, Jinwoo and Inkpen, Kori and Woo, Woontack},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {2405--2408},
}

Reuter, C. & Schröter, J. (2015)Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 22–41
[BibTeX] [Abstract] [Download PDF]

Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth

@article{reuter_microblogging_2015,
title = {Microblogging during the {European} {Floods} 2013: {What} {Twitter} {May} {Contribute} in {German} {Emergencies}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterschroeter_microbloggingeuropeanfloods_ijiscram.pdf http://www.peasec.de/paper/2015/2015_ReuterSchroeter_MicrobloggingEuropeanFloods_IJISCRAM.pdf},
abstract = {Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth},
number = {1},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Schröter, Julian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation},
pages = {22--41},
}

Dax, J., Ludwig, T., Stickel, O. & Scholl, S. (2015)Die richtige Frage zur richtigen Zeit: Ereignisbedingte Fragebogen-Studien mittels und über Smartphone-Apps

Mensch & Computer: Workshopband., Publisher: De Gruyter Oldenbourg, Pages: 713–720
[BibTeX] [Download PDF]

@inproceedings{dax_richtige_2015,
title = {Die richtige {Frage} zur richtigen {Zeit}: {Ereignisbedingte} {Fragebogen}-{Studien} mittels und über {Smartphone}-{Apps}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4776/Dax_etal_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Dax, Julian and Ludwig, Thomas and Stickel, Oliver and Scholl, Simon},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, CUBES},
pages = {713--720},
}

Ludwig, T., Reuter, C., Heukäufer, R. & Pipek, V. (2015)CoTable : Collaborative Social Media Analysis with Multi-Touch Tables

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Kristiansand, Norway, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables

@inproceedings{ludwig_cotable_2015,
address = {Kristiansand, Norway},
title = {{CoTable} : {Collaborative} {Social} {Media} {Analysis} with {Multi}-{Touch} {Tables}},
isbn = {978-82-7117-788-1},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterheukaeuferpipek_cotable_iscram.pdf},
abstract = {To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Ludwig, Thomas and Reuter, Christian and Heukäufer, Ralf and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda L.},
year = {2015},
keywords = {cscw, CSCW, HCI, PRAXLABS, EmerGent, SMO, social media, Kooperation, collaboration, coverimage, multi-touch tables},
}

(2015)Proceedings of the 7th International Conference on Communities and Technologies, Limerick, Ireland, June 27-30, 2015

., Publisher: ACM
[BibTeX] [Download PDF]

@inproceedings{avram_proceedings_2015,
title = {Proceedings of the 7th {International} {Conference} on {Communities} and {Technologies}, {Limerick}, {Ireland}, {June} 27-30, 2015},
isbn = {978-1-4503-3460-0},
url = {http://dl.acm.org/citation.cfm?id=2768545},
publisher = {ACM},
editor = {Avram, Gabriela and de Cindio, Fiorella and Pipek, Volkmar},
year = {2015},
keywords = {CSCW},
}

Reuter, C., Mentler, T., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2015)Editorial: Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen

Mensch & Computer: Workshopband., Publisher: Oldenbourg Verlag, Pages: 3–9
[BibTeX] [Abstract] [Download PDF]

Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.

@inproceedings{reuter_editorial_2015,
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_editorial-kritischehci_muc.pdf},
abstract = {Mensch-Maschine-Interaktion in sicherheitskritischen Systemen ist ein für die Informatik und die jeweiligen Anwendungsdomänen in der Bedeutung weiter zunehmendes Thema. Dieser Workshop der GI-Fachgruppe „Mensch-Maschine-Interaktion in sicherheitskritischen Systemen“ innerhalb des Fach-bereichs Mensch-Computer-Interaktion soll aktuelle Entwicklungen und Fragestellungen offenlegen und neue Impulse für das Forschungsgebiet geben.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Verlag},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Schmidt, Albrecht and Weisbecke, Anette and Burmester, Michael},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {3--9},
}

Ludwig, T. & Pipek, V. (2015)Sociable Technologies for Supporting End-Users in Handling 3D Printers.

International Reports on Socio-Informatics, Vol. 12 Iss. 2, Proceedings of the CHI 2015 – Workshop on End User Development in the Internet of Things Era., Pages: 33–38
[BibTeX] [Download PDF]

@inproceedings{ludwig_sociable_2015,
title = {Sociable {Technologies} for {Supporting} {End}-{Users} in {Handling} {3D} {Printers}.},
url = {http://www.iisi.de/fileadmin/IISI/upload/IRSI/2015Vol12Iss2/IRSI_Vol12-Iss2_2015_Ludwig_Pipek_Sociable_Technologies_for_Supporting_End-Users_in_Handling_3D_Printer_01.pdf},
booktitle = {International {Reports} on {Socio}-{Informatics}, {Vol}. 12 {Iss}. 2, {Proceedings} of the {CHI} 2015 - {Workshop} on {End} {User} {Development} in the {Internet} of {Things} {Era}},
author = {Ludwig, Thomas and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {33--38},
}

Reuter, C., Ludwig, T., Ritzkatis, M. & Pipek, V. (2015)Social-QAS: Tailorable Quality Assessment Service for Social Media Content

Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science., Pages: 156–170 doi:10.1007/978-3-319-18425-8_11
[BibTeX] [Abstract] [Download PDF]

More than 3 billion people use the Internet, many of whom also use social media services such as the social network Facebook with about 1.35 billion active users monthly or the microblogging platform Twitter numbering approximately 284 million active users monthly. This paper researches how a tailorable quality assessment service can assist the use of citizen-generated content from social media. In particular, we want to study how users can articulate their personal quality criteria appropriately. A presentation of related work is followed by an empirical study on the use of social media in the field of emergency management, focusing on situation assessment practices by the emergency services. Based on this, we present the tailorable quality assessment service (QAS) for social media content, which has been implemented and integrated into an existing application for both volunteers and the emergency services.

@inproceedings{reuter_social-qas_2015,
title = {Social-{QAS}: {Tailorable} {Quality} {Assessment} {Service} for {Social} {Media} {Content}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigritzkatispipek_qualityassessmentservice_iseud.pdf http://www.springer.com/us/book/9783319184241 https://link.springer.com/chapter/10.1007%2F978-3-319-18425-8_11},
doi = {10.1007/978-3-319-18425-8_11},
abstract = {More than 3 billion people use the Internet, many of whom also use social media services such as the social network Facebook with about 1.35 billion active users monthly or the microblogging platform Twitter numbering approximately 284 million active users monthly. This paper researches how a tailorable quality assessment service can assist the use of citizen-generated content from social media. In particular, we want to study how users can articulate their personal quality criteria appropriately. A presentation of related work is followed by an empirical study on the use of social media in the field of emergency management, focusing on situation assessment practices by the emergency services. Based on this, we present the tailorable quality assessment service (QAS) for social media content, which has been implemented and integrated into an existing application for both volunteers and the emergency services.},
booktitle = {Proceedings of the {International} {Symposium} on {End}-{User} {Development} ({IS}-{EUD}). {Lecture} {Notes} in {Computer} {Science}},
author = {Reuter, Christian and Ludwig, Thomas and Ritzkatis, Michael and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, EmerGent, SMO, CUBES},
pages = {156--170},
}

Reuter, C. (2015)Towards Efficient Security: Business Continuity Management in Small and Medium Enterprises

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 69–79 doi:10.4018/IJISCRAM.2015070105
[BibTeX] [Abstract] [Download PDF]

Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.

@article{reuter_towards_2015,
title = {Towards {Efficient} {Security}: {Business} {Continuity} {Management} in {Small} and {Medium} {Enterprises}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_towardsefficientsecurity-bcminsme.pdf},
doi = {10.4018/IJISCRAM.2015070105},
abstract = {Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, PRAXLABS, BCM, Infrastruktur, KOKOS, RSF},
pages = {69--79},
}

Ludwig, T. & Winter, S. (2015)Kichen, Clubs und Co. – Soziale Netzwerke für den Bevölkerungsschutz

Kurz-Dokumentation 15. Forum Katastrophenvorsorge. Berlin
[BibTeX]

@inproceedings{ludwig_kichen_2015,
address = {Berlin},
title = {Kichen, {Clubs} und {Co}. - {Soziale} {Netzwerke} für den {Bevölkerungsschutz}},
booktitle = {Kurz-{Dokumentation} 15. {Forum} {Katastrophenvorsorge}},
author = {Ludwig, Thomas and Winter, Stephan},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

Wiedenhoefer, T. (2015)Community Usability Engineering – Prozesse und Werkzeuge zur In-situ Feedbackunterstützung

, Publisher: Springer Vieweg
[BibTeX] [Download PDF]

@book{wiedenhoefer_community_2015,
title = {Community {Usability} {Engineering} - {Prozesse} und {Werkzeuge} zur {In}-situ {Feedbackunterstützung}},
url = {http://www.springer.com/de/book/9783658108618},
publisher = {Springer Vieweg},
author = {Wiedenhoefer, Torben},
year = {2015},
keywords = {CSCW, Dissertation, CUBES},
}

Pipek, V., Avram, G. & De Cindio, F. (2015)Introduction

IN interactions, Vol. 23, Pages: 34–35 doi:10.1145/2856112
[BibTeX] [Download PDF]

@article{pipek_introduction_2015,
title = {Introduction},
volume = {23},
issn = {1072-5520},
url = {http://doi.acm.org/10.1145/2856112},
doi = {10.1145/2856112},
number = {1},
journal = {interactions},
author = {Pipek, Volkmar and Avram, Gabriela and De Cindio, Fiorella},
year = {2015},
keywords = {CSCW},
pages = {34--35},
}

Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: Article 17 doi:10.1145/2749461
[BibTeX] [Abstract] [Download PDF]

People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.

@article{ludwig_social_2015,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {21},
url = {http://dl.acm.org/citation.cfm?id=2798442.2749461 https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
doi = {10.1145/2749461},
abstract = {People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, MdK},
pages = {Article 17},
}

Reuter, C. (2015)Der Einsatz sozialer Medien in Katastrophenlagen

IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 5, Pages: 43–44
[BibTeX] [Download PDF]

@article{reuter_einsatz_2015,
title = {Der {Einsatz} sozialer {Medien} in {Katastrophenlagen}},
volume = {5},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_dereinsatzsozialermedieninkatastrophenlagen_crisisprevention.pdf},
number = {4},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS},
pages = {43--44},
}

Ludwig, T. (2015)Incentives Mechanisms for Participatory Sensing within Research Context

Adjunct Proceedings of the European Conference on Computer-Supported Collaborative Work (ECSCW). Oslo
[BibTeX] [Download PDF]

@inproceedings{ludwig_incentives_2015,
address = {Oslo},
title = {Incentives {Mechanisms} for {Participatory} {Sensing} within {Research} {Context}},
url = {http://www.tholud.de/wp-content/uploads/2015/12/ECSCW15-Incentives-Mechanisms-for-Participatory-Sensing-within-Research-Context.pdf},
booktitle = {Adjunct {Proceedings} of the {European} {Conference} on {Computer}-{Supported} {Collaborative} {Work} ({ECSCW})},
author = {Ludwig, Thomas},
year = {2015},
keywords = {CSCW},
}

Wulf, V., Müller, C., Pipek, V., Randall, D., Rohde, M. & Stevens, G. (2015)Practice-Based Computing: Empirically Grounded Conceptualizations Derived from Design Case Studies

IN Wulf, V., Schmidt, K. & Randall, D. (Eds.), Designing Socially Embedded Technologies in the Real-World London doi:10.1007/978-1-4471-6720-4_7
[BibTeX] [Abstract] [Download PDF]

The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people’s lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET’s research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice’ perspective and a ‘technology‐based practice change’ perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.

@incollection{wulf_practice-based_2015,
address = {London},
title = {Practice-{Based} {Computing}: {Empirically} {Grounded} {Conceptualizations} {Derived} from {Design} {Case} {Studies}},
isbn = {978-1-4471-6719-8},
url = {http://dx.doi.org/10.1007/978-1-4471-6720-4_7 http://link.springer.com/10.1007/978-1-4471-6720-4_7},
abstract = {The introduction of IT has changed the way we live in many ways. Historically, it can even be argued that socially embedded applications of information technology challenge and change practices to an extent rarely seen before with any other type of technological artefacts. If these IT artefacts have strong and recurrent impacts on people's lives, we need to reconsider design practice artefacts which allow for anticipating use practices and bring together inspirational creativity with evaluative methods. Approaches such as Participatory Design (Greenbaum and Kyng 1991) and User‐Driven Innovation (von Hippel 2005) have already significantly increased the level of involvement of users and their fields of practice into IT development and have strengthened the role of ethnographic methods as well as the importance of methods providing direct user feedback. But even a strong component of domain analysis or user participation does not warrant an accurate anticipation of the changes in social practices resulting from new technological artefacts or infrastructures. Moreover, the immaterial nature of software contributes to its application beyond the originally intended context. The material and social foundations of IT usage have significantly changed over the past two decades. Technologically, the standardization of communication interfaces, the increase of bandwidth and speed of internet connections and their ubiquitous availability have connected more and more devices with each other. At a social level this has also created stronger connections between professional and private domains and practices, offering new room to adapt these practices and re‐negotiate their relations and compositions. These developments have made us now look at ecosystems (Draxler et al. 2015) or infrastructures (Star and Ruhleder 1996) of technology‐based practices. With regard to methods, EUSSET's research agenda would benefit from a convergence of a broadly defined research program which looks at technology development as well as scenarios of usage and accumulates results in various ways, bridging the gap between a simple ‘technology‐in‐practice' perspective and a ‘technology‐based practice change' perspective. We need to consider how to carefully transfer emerging design concepts, IT artefacts, and pattern of appropriation derived in a specific context to other fields of application. We also need to better understand how to transfer findings gained with the design and appropriation of one artefact towards that of another, related one. In this paper we will outline a research program, called practice‐based computing, which suggests collecting a corpus of highly contextualized design case studies and supports the transferability of insights by comparative concept building on top of these cases.},
booktitle = {Designing {Socially} {Embedded} {Technologies} in the {Real}-{World}},
publisher = {Springer London},
author = {Wulf, Volker and Müller, Claudia and Pipek, Volkmar and Randall, David and Rohde, Markus and Stevens, Gunnar},
editor = {Wulf, Volker and Schmidt, Kjeld and Randall, David},
year = {2015},
doi = {10.1007/978-1-4471-6720-4_7},
keywords = {CSCW, PRAXLABS, DBL, italg},
pages = {111--150},
}

Reuter, C. (2015)Special Issue on Human Computer Interaction in Critical System II: Authorities and Industry

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
[BibTeX] [Download PDF]

@article{reuter_special_2015,
title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {System} {II}: {Authorities} and {Industry}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
}

Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies

IN ACM Transactions on Computer-Human Interaction, Vol. 22, Pages: 17:1–17:27
[BibTeX] [Download PDF]

@article{ludwig_social_2015-1,
title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}},
volume = {22},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf},
number = {4},
journal = {ACM Transactions on Computer-Human Interaction},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS, A-Paper, EmerGent, MdK},
pages = {17:1--17:27},
}

Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S., Sautter, J., Geisler, S., Herczeg, M., Ludwig, T., Pipek, V., Nestler, S. & Sautter, J. (2015)Proceedings des Workshops “Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen”

Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 99–140
[BibTeX] [Abstract] [Download PDF]

Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.

@inproceedings{reuter_proceedings_2015,
address = {München, Germany},
title = {Proceedings des {Workshops} "{Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in sicherheitskritischen {Systemen}"},
url = {http://www.wineme.uni-siegen.de/paper/2015/2015_proc-kritischemci_muc.pdf https://www.wineme.uni-siegen.de/paper/2014/2014_proc-mci-in-krisen_muc.pdf},
abstract = {Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes and Geisler, Stefan and Herczeg, Michael and Ludwig, Thomas and Pipek, Volkmar and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, HCI, EmerGent, SMO},
pages = {99--140},
}

Korn, M. & Voida, A. (2015)Creating Friction: Infrastructuring Civic Engagement in Everyday Life

Proceedings of The Fifth Decennial Aarhus Conference on Critical Alternatives., Publisher: Aarhus University Press, Pages: 145–156 doi:10.7146/aahcc.v1i1.21198
[BibTeX] [Download PDF]

@inproceedings{korn_creating_2015,
series = {{AA} '15},
title = {Creating {Friction}: {Infrastructuring} {Civic} {Engagement} in {Everyday} {Life}},
url = {http://dx.doi.org/10.7146/aahcc.v1i1.21198},
doi = {10.7146/aahcc.v1i1.21198},
booktitle = {Proceedings of {The} {Fifth} {Decennial} {Aarhus} {Conference} on {Critical} {Alternatives}},
publisher = {Aarhus University Press},
author = {Korn, Matthias and Voida, Amy},
year = {2015},
keywords = {CSCW, friction, infrastructuring, civic engagement, everyday life},
pages = {145--156},
}

Reuter, C., Ludwig, T., Friberg, T., Pratzler-Wanczura, S. & Gizikis, A. (2015)Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 36–58 doi:10.4018/IJISCRAM.2015040103
[BibTeX] [Abstract] [Download PDF]

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service’s participation in research on social media as well as current challenges, benefits and future plans.

@article{reuter_social_2015,
title = {Social {Media} and {Emergency} {Services}? {Interview} {Study} on {Current} and {Potential} {Use} in 7 {European} {Countries}},
volume = {7},
issn = {1937-9390},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_socialmediaemergencyservices-interview-study_ijiscram.pdf http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISCRAM.2015040103},
doi = {10.4018/IJISCRAM.2015040103},
abstract = {Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis},
month = apr,
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {36--58},
}

Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Ich bin da, wo kann ich helfen? Konzeption einer Public Display Anwendung zur Koordinierung ungebundener Einsatzhelfer

GI/ITG KuVS Fachgespräch Ortsbezogene Anwendungen und Dienste. Siegen
[BibTeX]

@inproceedings{ludwig_ich_2015,
address = {Siegen},
title = {Ich bin da, wo kann ich helfen? {Konzeption} einer {Public} {Display} {Anwendung} zur {Koordinierung} ungebundener {Einsatzhelfer}},
booktitle = {{GI}/{ITG} {KuVS} {Fachgespräch} {Ortsbezogene} {Anwendungen} und {Dienste}},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

Reuter, C., Ludwig, T., Kaufhold, M. & Pipek, V. (2015)XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters

Proceedings of the Conference on Human Factors in Computing Systems (CHI). Seoul, Korea, Publisher: ACM Press, Pages: 4093–4102 doi:10.1145/2702123.2702171
[BibTeX] [Abstract] [Download PDF]

Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with “digital volunteers” such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application “XHELP”, which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.

@inproceedings{reuter_xhelp_2015,
address = {Seoul, Korea},
title = {{XHELP}: {Design} of a {Cross}-{Platform} {Social}-{Media} {Application} to {Support} {Volunteer} {Moderators} in {Disasters}},
url = {http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPipek_XHELP_CHI.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigkaufholdpipek_xhelp_chi.pdf https://www.youtube.com/watch?v=UJjonJRa3Lg http://dl.acm.org/citation.cfm?id=2702171},
doi = {10.1145/2702123.2702171},
abstract = {Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, HCI, A-Paper, EmerGent, Selected, SMO, Kooperation},
pages = {4093--4102},
}

Voida, A., Yao, Z. & Korn, M. (2015)(Infra)Structures of Volunteering

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing. New York, NY, USA, Publisher: ACM, Pages: 1704–1716 doi:10.1145/2675133.2675153
[BibTeX] [Download PDF]

@inproceedings{voida_infrastructures_2015,
address = {New York, NY, USA},
series = {{CSCW} '15},
title = {({Infra}){Structures} of {Volunteering}},
isbn = {978-1-4503-2922-4},
url = {http://doi.acm.org/10.1145/2675133.2675153},
doi = {10.1145/2675133.2675153},
booktitle = {Proceedings of the 18th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} \& {Social} {Computing}},
publisher = {ACM},
author = {Voida, Amy and Yao, Zheng and Korn, Matthias},
year = {2015},
keywords = {CSCW, infrastructure, volunteering},
pages = {1704--1716},
}

(2015)End-User Development – 5th International Symposium, IS-EUD 2015, Madrid, Spain, May 26-29, 2015. Proceedings

Díaz, P., Pipek, V., Ardito, C., Jensen, C., Aedo, I. & Boden, A. (Eds.), Publisher: Springer doi:10.1007/978-3-319-18425-8
[BibTeX] [Download PDF]

@book{diaz_end-user_2015,
series = {Lecture {Notes} in {Computer} {Science}},
title = {End-{User} {Development} - 5th {International} {Symposium}, {IS}-{EUD} 2015, {Madrid}, {Spain}, {May} 26-29, 2015. {Proceedings}},
volume = {9083},
isbn = {978-3-319-18424-1},
url = {http://dx.doi.org/10.1007/978-3-319-18425-8},
publisher = {Springer},
editor = {Díaz, Paloma and Pipek, Volkmar and Ardito, Carmelo and Jensen, Carlos and Aedo, Ignacio and Boden, Alexander},
year = {2015},
doi = {10.1007/978-3-319-18425-8},
keywords = {CSCW, PRAXLABS},
}

Reuter, C. (2015)Betriebliches Kontinuitätsmanagement in kleinen und mittleren Unternehmen – Smart Services für die Industrie 4.0

Mensch & Computer: Workshopband. Stuttgart, Publisher: Oldenbourg Wissensverlag, Pages: 37–44
[BibTeX] [Abstract] [Download PDF]

Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.

@inproceedings{reuter_betriebliches_2015,
address = {Stuttgart},
title = {Betriebliches {Kontinuitätsmanagement} in kleinen und mittleren {Unternehmen} – {Smart} {Services} für die {Industrie} 4.0},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_bcminkmu_smartservicesindustrie40_muc.pdf},
abstract = {Betriebliches Kontinuitätsmanagement (Business Continuity Management, kurz: BCM) ist im Sinne des betrieblichen Notfallmanagements integraler Bestandteil ziviler Sicherheit. BCM ist laut ISO 22301 (2014) ein ganzheitlicher Managementprozess, der potenzielle Bedrohungen für Organisationen und deren Auswirkungen auf Geschäftsabläufe ermittelt. Bei Betrachtung der aktuellen Studienlage liegt der Schluss nahe, dass die Anwendung von BCM in kleinen und mittleren Unternehmen (KMU) unterrepräsentiert ist und der Sicherheitslevel teilweise im nicht-wirtschaftlichen Bereich liegt. Dieser Beitrag stellt den Einsatz von BCM in KMU vor und diskutiert diesbezügliche Forschungsergebnisse. Hierauf aufbauend wird eine Matrix zu möglichen Auswirkungen vs. Umfang und Qualität des Notfallmanagements verschiedener Akteure dargestellt. Abschließend werden leichtgewichtige und einfach zu handhabende BCM-Sicherheitslösungen, in Form von Smart Services, als möglicher Lösungsansatz für die vermehrt von kontinuierlichem IT-Einsatz abhängigen Industrie 4.0 vorgestellt.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg Wissensverlag},
author = {Reuter, Christian},
editor = {Weisbecker, A and Burmester, M and Schmidt, A},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, BCM, Infrastruktur, KOKOS},
pages = {37--44},
}

Moi, M., Friberg, T., Marterer, R., Reuter, C., Ludwig, T., Markham, D., Hewlett, M. & Muddiman, A. (2015)Strategy for Processing and Analyzing Social Media Data Streams in Emergencies

Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM). Brest, France
[BibTeX] [Abstract] [Download PDF]

People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.

@inproceedings{moi_strategy_2015,
address = {Brest, France},
title = {Strategy for {Processing} and {Analyzing} {Social} {Media} {Data} {Streams} in {Emergencies}},
url = {http://www.peasec.de/paper/2015/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf http://www.tholud.de/wp-content/uploads/2016/01/2015_Moietal_SocialMediaDataStreams_ICT-DM.pdf},
abstract = {People are using social media to a greater extent, particularly in emergency situations. However, approaches for processing and analyzing the vast quantities of data produced currently lag far behind. In this paper we discuss important steps, and the associated challenges, for processing and analyzing social media in emergencies. In our research project EmerGent, a huge volume of low-quality messages will be continuously gathered from a variety of social media services such as Facebook or Twitter. Our aim is to design a software system that will process and analyze social media data, transforming the high volume of noisy data into a low volume of rich content that is useful to emergency personnel. Therefore, suitable techniques are needed to extract and condense key information from raw social media data, allowing detection of relevant events and generation of alerts pertinent to emergency personnel.},
booktitle = {Proceedings of the {International} {Conference} on {Information} and {Communication} {Technologies} for {Disaster} {Management} ({ICT}-{DM})},
author = {Moi, Matthias and Friberg, Therese and Marterer, Robin and Reuter, Christian and Ludwig, Thomas and Markham, Deborah and Hewlett, Mike and Muddiman, Andrew},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, SMO},
}

Reuter, C., Mentler, T. & Geisler, S. (2015)Guest Editorial Preface: Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: i–ix
[BibTeX] [Abstract] [Download PDF]

Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.

@article{reuter_guest_2015,
title = {Guest {Editorial} {Preface}: {Special} {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {II}: {Authorities} and {Industry}},
volume = {7},
url = {http://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf http://www.wineme.uni-siegen.de/paper/2015/2015_reut},
abstract = {Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, BCM, KOKOS},
pages = {i--ix},
}

Falkner, E. M. & Hiebl, M. R. W. (2015)Risk management in SMEs: a systematic review of available evidence

IN The Journal of Risk Finance, Vol. 16, Pages: 122–144 doi:10.1108/JRF-06-2014-0079
[BibTeX] [Abstract] [Download PDF]

Purpose – The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The authors aim to reveal ambiguities, gaps and contradictions in the literature, and to sketch avenues for further research. Design/methodology/approach – The authors follow the tenets of Tranfield et al. (2003) for conducting a systematic literature review. Following a key word search and an assessment of fit for this review, 27 papers were analyzed with respect to bibliographical information, research design and findings. Findings – The review identified various types of risks that may occur in SMEs. In addition, the publication analysis demonstrates the importance of a risk management process in SMEs and that the characteristics of SME owners have a significant impact on their business strategies. Research limitations/implications – Additional empirical research on risk identification, risk analysis, strategy implementation and control in the SME risk management process is needed. Originality/value – This paper is the first comprehensive review of the body of literature on risk management in SMEs.

@article{falkner_risk_2015,
title = {Risk management in {SMEs}: a systematic review of available evidence},
volume = {16},
url = {http://dx.doi.org/10.1108/JRF-06-2014-0079},
doi = {10.1108/JRF-06-2014-0079},
abstract = {Purpose – The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The authors aim to reveal ambiguities, gaps and contradictions in the literature, and to sketch avenues for further research. Design/methodology/approach – The authors follow the tenets of Tranfield et al. (2003) for conducting a systematic literature review. Following a key word search and an assessment of fit for this review, 27 papers were analyzed with respect to bibliographical information, research design and findings. Findings – The review identified various types of risks that may occur in SMEs. In addition, the publication analysis demonstrates the importance of a risk management process in SMEs and that the characteristics of SME owners have a significant impact on their business strategies. Research limitations/implications – Additional empirical research on risk identification, risk analysis, strategy implementation and control in the SME risk management process is needed. Originality/value – This paper is the first comprehensive review of the body of literature on risk management in SMEs.},
number = {2},
journal = {The Journal of Risk Finance},
author = {Falkner, Eva Maria and Hiebl, Martin R W},
year = {2015},
keywords = {CSCW},
pages = {122--144},
}

Ludwig, T., Kotthaus, C. & Pipek, V. (2015)Should I Try Turning It Off and On Again?: Outlining HCI Challenges for Cyber-Physical Production Systems

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 55–68 doi:10.4018/ijiscram.2015070104
[BibTeX] [Download PDF]

@article{ludwig_should_2015,
title = {Should {I} {Try} {Turning} {It} {Off} and {On} {Again}?: {Outlining} {HCI} {Challenges} for {Cyber}-{Physical} {Production} {Systems}},
volume = {7},
url = {http://dx.doi.org/10.4018/ijiscram.2015070104},
doi = {10.4018/ijiscram.2015070104},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, PRAXLABS, Cyber-Physical Production Systems, Human-Computer-Interaction, Sociable Technologies},
pages = {55--68},
}

Stickel, O., Ogonowski, C., Jakobi, T., Stevens, G., Pipek, V. & Wulf, V. (2015)Praktiken der Nutzerintegration im Entwicklungsprozess von KMU

Mensch & Computer: Tagungsband (Honorable Mention). Stuttgart, Publisher: De Gruyter Oldenbourg, Pages: 103–112
[BibTeX] [Download PDF]

@inproceedings{stickel_praktiken_2015,
address = {Stuttgart},
title = {Praktiken der {Nutzerintegration} im {Entwicklungsprozess} von {KMU}},
url = {http://dl.mensch-und-computer.de/handle/123456789/4603 http://www.degruyter.com/dg/viewbooktoc.chapterlist.resultlinks.fullcontentlink:pdfeventlink/$002fbooks$002f9783110443929$002f9783110443929-012$002f9783110443929-012.pdf?t:ac=produ},
booktitle = {Mensch \& {Computer}: {Tagungsband} ({Honorable} {Mention})},
publisher = {De Gruyter Oldenbourg},
author = {Stickel, Oliver and Ogonowski, Corinna and Jakobi, Timo and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
editor = {Diefenbach, Sarah and Henze, Niels and Pielot, Martin},
year = {2015},
keywords = {CSCW, PRAXLABS, SMARTLIVE, DBL, CUBES},
pages = {103--112},
}

Kaufhold, M. & Reuter, C. (2015)Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer

Proceedings of the International Conference on Wirtschaftsinformatik. Osnabrück, Germany, Publisher: AIS
[BibTeX] [Abstract] [Download PDF]

Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.

@inproceedings{kaufhold_konzept_2015,
address = {Osnabrück, Germany},
title = {Konzept und {Evaluation} einer {Facebook}-{Applikation} zur crossmedialen {Selbstorganisation} freiwilliger {Helfer}},
url = {http://www.wi2015.uni-osnabrueck.de/Files/WI2015-D-14-911.pdf},
abstract = {Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik}},
publisher = {AIS},
author = {Kaufhold, Marc-André and Reuter, Christian},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, Kooperation},
}

Reuter, C. (2015)Emergente Kollaborationsinfrastrukturen – Technologiegestaltung am Beispiel des inter-organisationalen Krisenmanagements

IN Hölldobler, S. (Ed.), Ausgezeichnete Informatikdissertationen 2014. GI- Edition-Lecture Notes in Informatics (LNI), D-15
[BibTeX] [Abstract] [Download PDF]

Am Beispiel des Krisenmanagements untersucht die hier vorgestellte Dissertation die Herausforderungen und Möglichkeiten der Technologiegestaltung für emergente, d.h. dynamische und nicht vorhersehbare, Kontexte. Hierfür wird empirisch die kollaborative Arbeit von Polizei, Feuerwehr, Energienetzbetreibern und Bürgern im inter-organisationalen Katastrophenschutz erforscht, um exemplarische Kollaborationspraktiken zu ermitteln, die Limitationen der Arbeitsinfrastruktur aufdecken. Hierauf aufbauend werden neuartige Konzepte und IT-Artefakte gestaltet, implementiert und evaluiert, die emergente Kollaboration ermöglichen sollen. Neben der Erforschung potentieller organisationaler Effekte auf die Fähigkeit mit Emergenz umzugehen, werden methodische Implikationen für die Technologiegestaltung abgeleitet.

@incollection{reuter_emergente_2015,
title = {Emergente {Kollaborationsinfrastrukturen} – {Technologiegestaltung} am {Beispiel} des inter-organisationalen {Krisenmanagements}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_emergentekollaborationstechnologien_gi-dissertationspreis.pdf},
abstract = {Am Beispiel des Krisenmanagements untersucht die hier vorgestellte Dissertation die Herausforderungen und Möglichkeiten der Technologiegestaltung für emergente, d.h. dynamische und nicht vorhersehbare, Kontexte. Hierfür wird empirisch die kollaborative Arbeit von Polizei, Feuerwehr, Energienetzbetreibern und Bürgern im inter-organisationalen Katastrophenschutz erforscht, um exemplarische Kollaborationspraktiken zu ermitteln, die Limitationen der Arbeitsinfrastruktur aufdecken. Hierauf aufbauend werden neuartige Konzepte und IT-Artefakte gestaltet, implementiert und evaluiert, die emergente Kollaboration ermöglichen sollen. Neben der Erforschung potentieller organisationaler Effekte auf die Fähigkeit mit Emergenz umzugehen, werden methodische Implikationen für die Technologiegestaltung abgeleitet.},
booktitle = {Ausgezeichnete {Informatikdissertationen} 2014. {GI}- {Edition}-{Lecture} {Notes} in {Informatics} ({LNI}), {D}-15},
publisher = {Bonner Köllen Verlag},
author = {Reuter, Christian},
editor = {Hölldobler, Steffen},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, SMO, Infrastruktur, RSF, InfoStrom, VHB-C},
pages = {209--218},
}

Stickel, O., Hornung, D., Aal, K., Rohde, M. & Wulf, V. (2015)3D Printing with Marginalized Children – An Exploration in a Palestinian Refugee Camp

ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway., Publisher: Springer, Pages: 83–102 doi:10.1007/978-3-319-20499-4_5
[BibTeX] [Download PDF]

@inproceedings{stickel_3d_2015,
title = {{3D} {Printing} with {Marginalized} {Children} - {An} {Exploration} in a {Palestinian} {Refugee} {Camp}},
url = {http://dx.doi.org/10.1007/978-3-319-20499-4_5},
doi = {10.1007/978-3-319-20499-4_5},
booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}},
publisher = {Springer},
author = {Stickel, Oliver and Hornung, Dominik and Aal, Konstantin and Rohde, Markus and Wulf, Volker},
editor = {Boulus-Rødje, Nina and Ellingsen, Gunnar and Bratteteig, Tone and Aanestad, Margunn and Bjørn, Pernille},
year = {2015},
keywords = {CSCW, FabLab, yallah, Come\_In},
pages = {83--102},
}

Reuter, C., Ludwig, T., Funke, T. & Pipek, V. (2015)SOMAP: Network Independent Social-Offline-Map-Mashup

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Kristiansand, Norway, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.

@inproceedings{reuter_somap_2015,
address = {Kristiansand, Norway},
title = {{SOMAP}: {Network} {Independent} {Social}-{Offline}-{Map}-{Mashup}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigfunkepipek_somap-socialofflinemap_iscram.pdf},
abstract = {Maps, showing the tactical or the administrative situation at any particular time, play a central role in disaster management. They can be realized as interactive map mashups. In addition to classical information (weather, water levels, energy network, forces), they can also be used to present a view on citizen-generated content, e.g. from social media. In this paper we offer insights into how mobile map mashups can assist citizens during infrastructure failures that often occur in large-scale emergencies. Based on a review of approaches and mobile applications from literature and especially from practice, we present SOMAP (social offline map), a mobile app we developed in Android. It offers offline map functionality in terms of (A) pro-active loading and storing of potentially needed maps of the respective area as well as (B) the possibility of exchanging information from social media using Bluetooth. The application was evaluated qualitatively, to gain insights into the potential of such applications.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Ludwig, Thomas and Funke, Timo and Pipek, Volkmar},
editor = {Palen, Leysia and Büscher, Monika and Comes, Tina and Hughes, Amanda Lee},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Infrastruktur, Kooperation},
}

Ludwig, T., Reuter, C., Siebigteroth, T. & Pipek, V. (2015)CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies

Proceedings of the International Conference on Human Factors in Computing Systems (CHI). New York, USA, Publisher: ACM Press, Pages: 4083–4092
[BibTeX] [Abstract] [Download PDF]

Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.

@inproceedings{ludwig_crowdmonitor_2015,
address = {New York, USA},
title = {{CrowdMonitor}: {Mobile} {Crowd} {Sensing} for {Assessing} {Physical} and {Digital} {Activities} of {Citizens} during {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreutersiebigterothpipek_crowdmonitor_chi.pdf},
abstract = {Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.},
booktitle = {Proceedings of the {International} {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ludwig, Thomas and Reuter, Christian and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Begole, Bo and Jinwoo, Kim and Kor, Inkpeni and Woontack, Woo},
year = {2015},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, Kooperation},
pages = {4083--4092},
}

Ludwig, T., Hilbert, T. & Pipek, V. (2015)Collaborative Visualization for Supporting the Analysis of Mobile Device Data

ECSCW 2015: Proceedings of the 14th European Conference on Computer Supported Cooperative Work, 19-23 September 2015, Oslo, Norway., Publisher: Springer, Pages: 305–316 doi:10.1007/978-3-319-20499-4_17
[BibTeX] [Abstract] [Download PDF]

Visualizations are mainly used for providing easy access to complex information and data. Within this paper we focus on how visualization itself can serve as a collaborative aspect within distributed and asynchronous team work. In doing so, we try to uncover challenges to support a team of researchers in understanding and analyzing mobile data by collaborative visualization. Based on a review of recent literature, two workshops with participants from the academic field were conducted, which revealed use cases and major design challenges for a collaborative visualization approach. With our user-centered study, we introduce design implications for collaborative visualizations that focus on research questions instead on single visualizations, embed multiple visualizations into a discussion thread, highlight relations between research artefacts as well as include external parties in collaborative visualizations.

@inproceedings{ludwig_collaborative_2015,
title = {Collaborative {Visualization} for {Supporting} the {Analysis} of {Mobile} {Device} {Data}},
isbn = {978-3-319-20498-7},
url = {http://dx.doi.org/10.1007/978-3-319-20499-4_17 http://www.ecscw.org/2015/chp:10.1007/978-3-319-20499-4_17.pdf},
doi = {10.1007/978-3-319-20499-4_17},
abstract = {Visualizations are mainly used for providing easy access to complex information and data. Within this paper we focus on how visualization itself can serve as a collaborative aspect within distributed and asynchronous team work. In doing so, we try to uncover challenges to support a team of researchers in understanding and analyzing mobile data by collaborative visualization. Based on a review of recent literature, two workshops with participants from the academic field were conducted, which revealed use cases and major design challenges for a collaborative visualization approach. With our user-centered study, we introduce design implications for collaborative visualizations that focus on research questions instead on single visualizations, embed multiple visualizations into a discussion thread, highlight relations between research artefacts as well as include external parties in collaborative visualizations.},
booktitle = {{ECSCW} 2015: {Proceedings} of the 14th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 19-23 {September} 2015, {Oslo}, {Norway}},
publisher = {Springer},
author = {Ludwig, Thomas and Hilbert, Tino and Pipek, Volkmar},
editor = {Boulus-Rødje, Nina and Ellingsen, Gunnar and Bratteteig, Tone and Aanestad, Margunn and Bjørn, Pernille},
year = {2015},
keywords = {CSCW, MdK},
pages = {305--316},
}

Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Public Displays zur Koordinierung ungebundener Helfer in Schadenslagen

Mensch & Computer: Workshopband., Publisher: De Gruyter Oldenbourg, Pages: 19–27
[BibTeX] [Download PDF]

@inproceedings{ludwig_public_2015,
title = {Public {Displays} zur {Koordinierung} ungebundener {Helfer} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4705/Ludwig_Kotthaus_Dongen_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {19--27},
}

Dax, J., Ludwig, T., Meurer, J., Pipek, V., Stein, M. & Stevens, G. (2015)FRAMES – A Framework for Adaptable Mobile Event-Contingent Self-report Studies

End-User Development – 5th International Symposium, IS-EUD 2015, Madrid, Spain, May 26-29, 2015. Proceedings., Publisher: Springer, Pages: 141–155 doi:10.1007/978-3-319-18425-8_10
[BibTeX] [Download PDF]

@inproceedings{dax_frames_2015,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{FRAMES} - {A} {Framework} for {Adaptable} {Mobile} {Event}-{Contingent} {Self}-report {Studies}},
volume = {9083},
isbn = {978-3-319-18424-1},
url = {http://dx.doi.org/10.1007/978-3-319-18425-8_10 http://link.springer.com/chapter/10.1007/978-3-319-18425-8_10 http://www.tholud.de/wp-content/uploads/2015/07/2015-daxetal-frames-iseud.pdf},
doi = {10.1007/978-3-319-18425-8_10},
booktitle = {End-{User} {Development} - 5th {International} {Symposium}, {IS}-{EUD} 2015, {Madrid}, {Spain}, {May} 26-29, 2015. {Proceedings}},
publisher = {Springer},
author = {Dax, Julian and Ludwig, Thomas and Meurer, Johanna and Pipek, Volkmar and Stein, Martin and Stevens, Gunnar},
editor = {D\${\textbackslash}textbackslashbackslash\$'\${\textbackslash}textbackslashbackslash\$iaz, Paloma and Pipek, Volkmar and Ardito, Carmelo and Jensen, Carlos and Aedo, Ignacio and Boden, Alexander},
year = {2015},
keywords = {CSCW, PRAXLABS, DBL, CUBES},
pages = {141--155},
}

Ludwig, T., Stickel, O., Boden, A., Pipek, V. & Wulf, V. (2015)Appropriating Digital Fabrication Technologies – A comparative study of two 3D Printing Communities

iConference 2015 Proceedings. Newport Beach, California
[BibTeX] [Download PDF]

@inproceedings{ludwig_appropriating_2015,
address = {Newport Beach, California},
title = {Appropriating {Digital} {Fabrication} {Technologies} - {A} comparative study of two {3D} {Printing} {Communities}},
url = {https://www.ideals.illinois.edu/bitstream/handle/2142/73674/67_ready.pdf},
booktitle = {{iConference} 2015 {Proceedings}},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar and Wulf, Volker},
year = {2015},
keywords = {CSCW, FabLab},
}

Reuter, C., Mentler, T. & Geisler, S. (2015)Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
[BibTeX] [Download PDF]

@article{reuter_special_2015-1,
title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {I}: {Citizen} and {Volunteers}},
volume = {7},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-i.pdf},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan},
year = {2015},
keywords = {CSCW, PRAXLABS, EmerGent, KOKOS},
}

2014

Reuter, C., Ludwig, T. & Pipek, V. (2014)Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies

IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: 26:1–26:26 doi:10.1145/2651365
[BibTeX] [Abstract] [Download PDF]

Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs’ in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.

@article{reuter_ad_2014,
title = {Ad {Hoc} {Participation} in {Situation} {Assessment}: {Supporting} {Mobile} {Collaboration} in {Emergencies}},
volume = {21},
issn = {10730516},
url = {http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwigpipek_adhocparticipation_tochi.pdf},
doi = {10.1145/2651365},
abstract = {Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.},
number = {5},
journal = {ACM Transactions on Computer-Human Interaction (ToCHI)},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar},
month = nov,
year = {2014},
keywords = {CSCW, emergency management, HCI, PRAXLABS, A-Paper, Selected, Kooperation, InfoStrom, MdK, GI-CSCW-A, WKWI-A, participation, awareness, mobile devices, ethnography, collaboration, design case study, IF 1.2, situation assessment},
pages = {26:1--26:26},
}

Ludwig, T. & Scholl, S. (2014)Participatory Sensing im Rahmen empirischer Forschung

Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 145–154
[BibTeX] [Download PDF]

@inproceedings{ludwig_participatory_2014,
title = {Participatory {Sensing} im {Rahmen} empirischer {Forschung}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3825 http://www.tholud.de/wp-content/uploads/2014/08/MuC_PartS_V3_final.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Scholl, Simon},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW},
pages = {145--154},
}

Ley, B., Ludwig, T., Pipek, V., Randall, D. D., Reuter, C. & Wiedenhoefer, T. (2014)Information and Expertise Sharing in Inter-Organizational Crisis Management

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 23, Pages: 347–387 doi:10.1007/s10606-014-9205-2
[BibTeX] [Abstract] [Download PDF]

Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.

@article{ley_information_2014,
title = {Information and {Expertise} {Sharing} in {Inter}-{Organizational} {Crisis} {Management}},
volume = {23},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_informationsharingcrisis_jcscw.pdf},
doi = {10.1007/s10606-014-9205-2},
abstract = {Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ley, Benedikt and Ludwig, Thomas and Pipek, Volkmar and Randall, Dave David and Reuter, Christian and Wiedenhoefer, Torben},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK, GI-CSCW-A, Collaboration, Design Case Study, Expertise Sharing, IF 1.1, Information Management, Inter-Organizational Crisis Management, WKWI-B},
pages = {347--387},
}

Bertelsen, O. W., Bødker, S., de Cindio, F. & Pipek, V. (2014)Collaborative Technologies in Democratic Processes

Proceedings of a workshop at COOP 2014, Nice, France, International Reports on Socio-Informatics (IRSI).
[BibTeX]

@inproceedings{bertelsen_collaborative_2014,
title = {Collaborative {Technologies} in {Democratic} {Processes}},
volume = {11},
booktitle = {Proceedings of a workshop at {COOP} 2014, {Nice}, {France}, {International} {Reports} on {Socio}-{Informatics} ({IRSI})},
author = {Bertelsen, Olav W and Bødker, Susanne and de Cindio, Fiorella and Pipek, Volkmar},
editor = {Bertelsen, Olav W and Bødker, Susanne and de Cindio, Fiorella and Pipek, Volkmar},
year = {2014},
keywords = {CSCW},
}

Ludwig, T., Stickel, O., Boden, A. & Pipek, V. (2014)Towards sociable technologies: an empirical study on designing appropriation infrastructures for 3D printing

Designing Interactive Systems Conference 2014, DIS ’14, Vancouver, BC, Canada, June 21-25, 2014., Publisher: ACM, Pages: 835–844 doi:10.1145/2598510.2598528
[BibTeX] [Download PDF]

@inproceedings{ludwig_towards_2014,
title = {Towards sociable technologies: an empirical study on designing appropriation infrastructures for {3D} printing},
isbn = {978-1-4503-2902-6},
url = {http://doi.acm.org/10.1145/2598510.2598528},
doi = {10.1145/2598510.2598528},
booktitle = {Designing {Interactive} {Systems} {Conference} 2014, {DIS} '14, {Vancouver}, {BC}, {Canada}, {June} 21-25, 2014},
publisher = {ACM},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar},
editor = {Wakkary, Ron and Harrison, Steve and Neustaedter, Carman and Bardzell, Shaowen and Paulos, Eric},
year = {2014},
keywords = {CSCW, FabLab},
pages = {835--844},
}

(2014)Special Issue zum Themenschwerpunkt Krisenmanagement

IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13
[BibTeX] [Download PDF]

@article{pipek_special_2014-2,
title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
}

Pipek, V. & Reuter, C. (2014)Forschungsherausforderungen der Interaktion und Kooperation im Krisenmanagement

IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 1–3
[BibTeX] [Abstract] [Download PDF]

Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS (“Behörden und Organisationen mit Sicherheitsaufgaben”), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.

@article{pipek_forschungsherausforderungen_2014,
title = {Forschungsherausforderungen der {Interaktion} und {Kooperation} im {Krisenmanagement}},
volume = {13},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_pipekreuter_forschungsherausforderungenkrisen_icom.pdf http://www.degruyter.com/view/j/icom.2014.13.issue-1/icom-2014-0001/icom-2014-0001.xml?format=INT},
abstract = {Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS ("Behörden und Organisationen mit Sicherheitsaufgaben"), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, Kooperation, GI-CSCW-B},
pages = {1--3},
}

von Rekowski, T., Boden, A., Stickel, O., Hornung, D. & Stevens, G. (2014)Playful, collaborative approaches to 3D modeling and 3D printing

Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 363–366
[BibTeX] [Download PDF]

@inproceedings{von_rekowski_playful_2014,
title = {Playful, collaborative approaches to {3D} modeling and {3D} printing},
url = {http://dl.mensch-und-computer.de/handle/123456789/3845},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {von Rekowski, Thomas and Boden, Alexander and Stickel, Oliver and Hornung, Dominik and Stevens, Gunnar},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, FabLab, Come\_In},
pages = {363--366},
}

Draxler, S., Stevens, G. & Boden, A. (2014)Keeping the Development Environment Up to Date—A Study of the Situated Practices of Appropriating the Eclipse IDE

IN IEEE Transactions on Software Engineering, Vol. 40, Pages: 1061–1074
[BibTeX]

@article{draxler_keeping_2014,
title = {Keeping the {Development} {Environment} {Up} to {Date}—{A} {Study} of the {Situated} {Practices} of {Appropriating} the {Eclipse} {IDE}},
volume = {40},
number = {11},
journal = {IEEE Transactions on Software Engineering},
author = {Draxler, Sebastian and Stevens, Gregory and Boden, Alexander},
year = {2014},
keywords = {CSCW, A-Paper, CUBES},
pages = {1061--1074},
}

Pipek, V., Liu, S. B. & Kerne, A. (2014)Crisis Informatics and Collaboration: A Brief Introduction

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 23, Pages: 339–345 doi:10.1007/s10606-014-9211-4
[BibTeX] [Download PDF]

@article{pipek_crisis_2014,
title = {Crisis {Informatics} and {Collaboration}: {A} {Brief} {Introduction}},
volume = {23},
url = {http://link.springer.com/10.1007/s10606-014-9211-4},
doi = {10.1007/s10606-014-9211-4},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Pipek, Volkmar and Liu, Sophia B. and Kerne, Andruid},
year = {2014},
keywords = {CSCW, PRAXLABS, A-Paper},
pages = {339--345},
}

Stickel, O., Draxler, S. & Stevens, G. (2014)Customer feedback and UCD in agile software development

Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational.
[BibTeX] [Download PDF]

@inproceedings{stickel_customer_2014,
title = {Customer feedback and {UCD} in agile software development},
url = {https://www.researchgate.net/publication/267481136_Customer_Feedback_and_UCD_in_Agile_Software_Development},
booktitle = {Proceedings of the 8th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Fun}, {Fast}, {Foundational}},
author = {Stickel, Oliver and Draxler, Sebastian and Stevens, Gunnar},
year = {2014},
keywords = {CSCW, CUBES},
}

Dörner, C., Faulring, A. & Myers, B. A. (2014)EUKLAS: Supporting Copy-and-Paste Strategies for Integrating Example Code

Proceedings of the 5th Workshop on Evaluation and Usability of Programming Languages and Tools, Portland, OR, USA, October 21, 2014., Publisher: ACM, Pages: 13–20 doi:10.1145/2688204.2688208
[BibTeX] [Download PDF]

@inproceedings{dorner_euklas_2014,
title = {{EUKLAS}: {Supporting} {Copy}-and-{Paste} {Strategies} for {Integrating} {Example} {Code}},
url = {http://doi.acm.org/10.1145/2688204.2688208},
doi = {10.1145/2688204.2688208},
booktitle = {Proceedings of the 5th {Workshop} on {Evaluation} and {Usability} of {Programming} {Languages} and {Tools}, {Portland}, {OR}, {USA}, {October} 21, 2014},
publisher = {ACM},
author = {Dörner, Christian and Faulring, Andrew and Myers, Brad A},
editor = {Sunshine, Joshua and LaToza, Thomas D and Anslow, Craig},
year = {2014},
keywords = {CSCW, EUDISMES},
pages = {13--20},
}

Ludwig, T., Siebigteroth, T. & Pipek, V. (2014)CrowdMonitor: Monitoring Physical and Digital Activities of Citizens During Emergencies

Social Informatics – SocInfo 2014 International Workshops, Barcelona, Spain, November 11, 2014, Revised Selected Papers., Publisher: Springer, Pages: 421–428 doi:10.1007/978-3-319-15168-7_51
[BibTeX] [Download PDF]

@inproceedings{ludwig_crowdmonitor_2014,
series = {Lecture {Notes} in {Computer} {Science}},
title = {{CrowdMonitor}: {Monitoring} {Physical} and {Digital} {Activities} of {Citizens} {During} {Emergencies}},
volume = {8852},
isbn = {978-3-319-15167-0},
url = {http://dx.doi.org/10.1007/978-3-319-15168-7_51 http://www.tholud.de/wp-content/uploads/2014/12/2014-Ludwig-Siebigteroth-Pipek-SoHuman.pdf},
doi = {10.1007/978-3-319-15168-7_51},
booktitle = {Social {Informatics} - {SocInfo} 2014 {International} {Workshops}, {Barcelona}, {Spain}, {November} 11, 2014, {Revised} {Selected} {Papers}},
publisher = {Springer},
author = {Ludwig, Thomas and Siebigteroth, Tim and Pipek, Volkmar},
editor = {Aiello, Luca Maria and McFarland, Daniel A},
year = {2014},
keywords = {CSCW, PRAXLABS},
pages = {421--428},
}

Greenlaw, R., Muddiman, A., Friberg, T., Moi, M., Cristaldi, M., Ludwig, T. & Reuter, C. (2014)The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream

Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC). London, United Kingdom, Pages: 687–689 doi:10.1109/UCC.2014.111
[BibTeX] [Abstract] [Download PDF]

This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.

@inproceedings{greenlaw_emergent_2014,
address = {London, United Kingdom},
title = {The {EmerGent} project: {Emergency} {Management} in {Social} {Media} {Generation} – {Dealing} with {Big} {Data} from {Social} {Media} {Data} {Stream}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_emergentbigdata_ucc.pdf},
doi = {10.1109/UCC.2014.111},
abstract = {This paper describes EmerGent which is a new EU FP7 project currently engaging with users, gathering requirements and writing initial technical specifications and deals with the impact of social media in emergency management. This paper describes the overall objectives of the project and the plans to create an online big data semantic store of social media will be outlined.},
booktitle = {Workshop on {Big} {Data}, {Intelligence} {Management} and {Analytics} {Workshop}. 7th {IEEE}/{ACM} {International} {Conference} on {Utility} and {Cloud} {Computing} ({UCC})},
author = {Greenlaw, Reynold and Muddiman, Andrew and Friberg, Therese and Moi, Matthias and Cristaldi, Massimo and Ludwig, Thomas and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {687--689},
}

Stickel, O. & Ludwig, T. (2014)Computer Supported Urban Gardening

Proceedings of the 2014 Companion Publication on Designing Interactive Systems. New York, NY, USA, Publisher: ACM, Pages: 77–80 doi:10.1145/2598784.2602786
[BibTeX] [Download PDF]

@inproceedings{stickel_computer_2014-1,
address = {New York, NY, USA},
series = {{DIS} {Companion} '14},
title = {Computer {Supported} {Urban} {Gardening}},
isbn = {978-1-4503-2903-3},
url = {http://doi.acm.org/10.1145/2598784.2602786 http://hci-siegen.de/wp-uploads/2014/05/3-draft-urban-gardening-paper.pdf},
doi = {10.1145/2598784.2602786},
booktitle = {Proceedings of the 2014 {Companion} {Publication} on {Designing} {Interactive} {Systems}},
publisher = {ACM},
author = {Stickel, Oliver and Ludwig, Thomas},
year = {2014},
keywords = {CSCW, PRAXLABS, FabLab, diy, bottom-up culture, community building, computer supported cooperative work, information technology, maker, urban/community gardening},
pages = {77--80},
}

Reuter, C. (2014)Emergent Collaboration Infrastructures: Technology Design for Inter-Organizational Crisis Management (Ph.D. Thesis)

, Siegen, Germany, Publisher: Springer Gabler doi:10.1007/978-3-658-08586-5
[BibTeX] [Abstract] [Download PDF]

Using the domain of crisis management, Christian Reuter explores challenges and opportunities for technology design in emergent environments. He therefore empirically analyzes collaborative work in inter-organizational crisis – such as the police, fire departments, energy network operators and citizens – in order to identify collaboration practices that reveal work infrastructure limitations. He also designs, implements and evaluates novel concepts and ICT artifacts towards the support of emergent collaboration. Besides the discovery of potential organizational effects on the ability to deal with emergence he presents methodological implications for technology design.

@book{reuter_emergent_2014,
address = {Siegen, Germany},
title = {Emergent {Collaboration} {Infrastructures}: {Technology} {Design} for {Inter}-{Organizational} {Crisis} {Management} ({Ph}.{D}. {Thesis})},
isbn = {978-3-658-08585-8},
url = {http://www.springer.com/springer+gabler/bwl/wirtschaftsinformatik/book/978-3-658-08585-8},
abstract = {Using the domain of crisis management, Christian Reuter explores challenges and opportunities for technology design in emergent environments. He therefore empirically analyzes collaborative work in inter-organizational crisis – such as the police, fire departments, energy network operators and citizens – in order to identify collaboration practices that reveal work infrastructure limitations. He also designs, implements and evaluates novel concepts and ICT artifacts towards the support of emergent collaboration. Besides the discovery of potential organizational effects on the ability to deal with emergence he presents methodological implications for technology design.},
publisher = {Springer Gabler},
author = {Reuter, Christian},
year = {2014},
doi = {10.1007/978-3-658-08586-5},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, Selected, SMO, Infrastruktur, RSF, InfoStrom, Dissertation, thesis},
}

Karasti, H. (2014)Infrastructuring in Participatory Design

Proceedings of the Participatory Design Conference 2014., Publisher: ACM, Pages: 141–150 doi:10.1145/2661435.2661450
[BibTeX] [Abstract]

This paper reviews literature and reflects on infrastructuring in Participatory Design (PD) with a conceptual interest. It starts with the notion of information infrastructure introduced to the PD community in the mid-1990s by Star and collaborators. It traces how the notion has been adapted, appended, and negotiated within a number of PD approaches known as “infrastructuring.” Based on this review, the paper discusses a number of themes arising from these approaches that relate to salient information infrastructure characteristics and speak to the specificity of infrastructuring in PD. This paper takes stock of what has happened in conceptual terms with regard to information infrastructure and infrastructuring in the field of PD to inform continuing work.

@inproceedings{karasti_infrastructuring_2014,
title = {Infrastructuring in {Participatory} {Design}},
isbn = {978-1-4503-2256-0},
doi = {10.1145/2661435.2661450},
abstract = {This paper reviews literature and reflects on infrastructuring in Participatory Design (PD) with a conceptual interest. It starts with the notion of information infrastructure introduced to the PD community in the mid-1990s by Star and collaborators. It traces how the notion has been adapted, appended, and negotiated within a number of PD approaches known as “infrastructuring.” Based on this review, the paper discusses a number of themes arising from these approaches that relate to salient information infrastructure characteristics and speak to the specificity of infrastructuring in PD. This paper takes stock of what has happened in conceptual terms with regard to information infrastructure and infrastructuring in the field of PD to inform continuing work.},
booktitle = {Proceedings of the {Participatory} {Design} {Conference} 2014},
publisher = {ACM},
author = {Karasti, Helena},
year = {2014},
keywords = {cscw, Participatory Design, MdK, infrastructuring, science and technology studies, conceptual analysis, information infra-structure},
pages = {141--150},
}

Bossen, C., Ehn, P., Karasti, H., Salvo, C. D., Clement, A., Pipek, V. & Dittrich, Y. (2014)Infrastructuring, collaboration and evolving socio-material practices of changing our world

Participatory Design Conference, PDC ’14, Windhoek, Namibia, October 6-10, 2014, Volume 1 – Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts., Publisher: ACM, Pages: 221–222 doi:10.1145/2662155.2662211
[BibTeX] [Download PDF]

@inproceedings{bossen_infrastructuring_2014,
title = {Infrastructuring, collaboration and evolving socio-material practices of changing our world},
isbn = {978-1-4503-3214-9},
url = {http://doi.acm.org/10.1145/2662155.2662211},
doi = {10.1145/2662155.2662211},
booktitle = {Participatory {Design} {Conference}, {PDC} '14, {Windhoek}, {Namibia}, {October} 6-10, 2014, {Volume} 1 - {Short} {Papers}, {Industry} {Cases}, {Workshop} {Descriptions}, {Doctoral} {Consortium} papers, and {Keynote} abstracts},
publisher = {ACM},
author = {Bossen, Claus and Ehn, Pelle and Karasti, Helena and Salvo, Carl Di and Clement, Andrew and Pipek, Volkmar and Dittrich, Yvonne},
editor = {Winschiers-Theophilus, Heike and D'Andrea, Vincenzo and Iversen, Ole Sejer},
year = {2014},
keywords = {CSCW},
pages = {221--222},
}

Ludwig, T. & Reuter, C. (2014)Entwicklung einer mobilen Reporting-Applikation zur Artikulation entscheidungsrelevanter Informationsbedarfe im Katastrophenschutz

Informatik 2014 – Big Data – Komplexität meistern. Stuttgart, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 941–952
[BibTeX] [Abstract] [Download PDF]

Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.

@inproceedings{ludwig_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung einer mobilen {Reporting}-{Applikation} zur {Artikulation} entscheidungsrelevanter {Informationsbedarfe} im {Katastrophenschutz}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_ludwigreuter_morepartikulation_inf.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen stets möglichst aktuelle und genaue Informationen. Diese werden dabei je nach Lage von den Einsatzkräften, welche sich am Schadensort befinden, via Funk an die teilweise entfernt sitzenden Entscheidungsträger berichtet. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Berichts- bzw. Reporting-Prozesse: In einer qualitativen empirischen Studie deckten wir die Kommunikationspraktiken von BOS auf und entwickelten darauf aufbauend ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag präsentiert, wie zielgerichtete Anfragen von Informationen unter Berücksichtigung angemessener Metadaten das Berichts- und Meldewesen örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Ludwig, Thomas and Reuter, Christian},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {941--952},
}

Reuter, C. & Ritzkatis, M. (2014)Adaptierbare Bewertung bürgergenerierter Inhalte aus sozialen Medien

Mensch & Computer: Interaktiv unterwegs – Freiräume gestalten. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 115–124
[BibTeX] [Abstract] [Download PDF]

Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.

@inproceedings{reuter_adaptierbare_2014-1,
address = {München, Germany},
title = {Adaptierbare {Bewertung} bürgergenerierter {Inhalte} aus sozialen {Medien}},
url = {https://dl.gi.de/bitstream/handle/20.500.12116/7536/Reuter_Ritzkatis_2014.pdf?sequence=2&isAllowed=y},
abstract = {Zwei Drittel aller Internetnutzer in Deutschland nutzen soziale Medien. Neben der Kommunikation mit eigenen Kontakten werden dort auch vermehrt Fotos, Filme und Inhalte ganz bewusst öffentlich geteilt. Vergangene Ereignisse, wie das Hochwasser in Mitteleuropa im Juni 2013, haben gezeigt, dass diese alltäglichen Verhaltensweisen ebenso in Ausnahmesituationen fortgeführt werden und bürgergenierte Inhalte auch dann beispielsweise über Facebook und Twitter verbreitet werden. Diese werden in Teilen von Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie der Polizei und Feuerwehr, ausgewertet und für die Lagebeurteilung genutzt. Dieser Beitrag stellt, basierend auf einer Analyse verwandter Arbeiten, die Ergebnisse einer empirischen Untersuchung zur Nutzung bürgergenerierter Inhalte und die Bedingungen für deren Integration in die Lagebeurteilung durch BOS dar. Die hieraus gewonnenen Erkenntnisse münden in Anforderungen an einen adaptierbaren Bewertungsmechanismus für bürgergenerierte Inhalte aus sozialen Medien.},
booktitle = {Mensch \& {Computer}: {Interaktiv} unterwegs – {Freiräume} gestalten},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {115--124},
}

Stickel, O., Boden, A., Stevens, G., Pipek, V. & Wulf, V. (2014)Bottom-Up Kultur in Siegen: Ein Bericht über aktuelle Strukturen, Entwicklungen und Umnutzungsprozesse

IN Diagonal, Vol. 35, Pages: 55–70 doi:10.14220/digo.2014.35.1.55
[BibTeX] [Download PDF]

@article{stickel_bottom-up_2014,
title = {Bottom-{Up} {Kultur} in {Siegen}: {Ein} {Bericht} über aktuelle {Strukturen}, {Entwicklungen} und {Umnutzungsprozesse}},
volume = {35},
issn = {0938-7161},
url = {http://www.vr-elibrary.de/doi/abs/10.14220/digo.2014.35.1.55},
doi = {10.14220/digo.2014.35.1.55},
number = {1},
journal = {Diagonal},
author = {Stickel, Oliver and Boden, Alexander and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
year = {2014},
keywords = {CSCW, FabLab},
pages = {55--70},
}

(2014)Special Issue zu “Interaktion und Kooperation im Krisenmanagement”

IN i-com: Journal of Interactive Media, Vol. 13, Pages: 1–62
[BibTeX] [Download PDF]

@article{pipek_special_2014-3,
title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com: Journal of Interactive Media},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {1--62},
}

Ogonowski, C., Ley, B., Randall, D., Mu, M., Race, N. J. P. & Rouncefield, M. (2014)Designing with Users for Domestic Environments: Methods – Challenges – Lessons Learned

Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing. New York, NY, USA, Publisher: ACM, Pages: 335–338 doi:10.1145/2556420.2558855
[BibTeX] [Download PDF]

@inproceedings{ogonowski_designing_2014,
address = {New York, NY, USA},
series = {{CSCW} {Companion} '14},
title = {Designing with {Users} for {Domestic} {Environments}: {Methods} - {Challenges} - {Lessons} {Learned}},
isbn = {978-1-4503-2541-7},
url = {http://doi.acm.org/10.1145/2556420.2558855},
doi = {10.1145/2556420.2558855},
booktitle = {Proceedings of the {Companion} {Publication} of the 17th {ACM} {Conference} on {Computer} {Supported} {Cooperative} {Work} \& {Social} {Computing}},
publisher = {ACM},
author = {Ogonowski, Corinna and Ley, Benedikt and Randall, David and Mu, Mu and Race, Nicholas J P and Rouncefield, Mark},
year = {2014},
keywords = {CSCW, PRAXLABS, participatory design, Smart Live, ethics, cooperation process, domestic environment, empirical methods, field studies, user-involvement},
pages = {335--338},
}

Stickel, O., Hornung, D., Pipek, V. & Wulf, V. (2014)Come_IN: Expanding Computer Clubs Towards Tinkering and Making

Workshop on “Teaching to Tinker” at NordiCHI 2014..
[BibTeX] [Download PDF]

@inproceedings{stickel_come_in_2014,
title = {Come\_IN: {Expanding} {Computer} {Clubs} {Towards} {Tinkering} and {Making}},
url = {https://www.researchgate.net/publication/267481683_Come_IN_Expanding_Computer_Clubs_Towards_Tinkering_and_Making},
booktitle = {Workshop on "{Teaching} to {Tinker}" at {NordiCHI} 2014.},
author = {Stickel, Oliver and Hornung, Dominik and Pipek, Volkmar and Wulf, Volker},
year = {2014},
keywords = {CSCW, FabLab, Come\_In},
}

Bossen, C., Dindler, C., Garde, J. & Pipek, V. (2014)Evaluation, sustainability and long-term effects of participatory design projects

Participatory Design Conference, PDC ’14, Windhoek, Namibia, October 6-10, 2014, Volume 1 – Short Papers, Industry Cases, Workshop Descriptions, Doctoral Consortium papers, and Keynote abstracts., Publisher: ACM, Pages: 219–220 doi:10.1145/2662155.2662210
[BibTeX] [Download PDF]

@inproceedings{bossen_evaluation_2014,
title = {Evaluation, sustainability and long-term effects of participatory design projects},
isbn = {978-1-4503-3214-9},
url = {http://doi.acm.org/10.1145/2662155.2662210},
doi = {10.1145/2662155.2662210},
booktitle = {Participatory {Design} {Conference}, {PDC} '14, {Windhoek}, {Namibia}, {October} 6-10, 2014, {Volume} 1 - {Short} {Papers}, {Industry} {Cases}, {Workshop} {Descriptions}, {Doctoral} {Consortium} papers, and {Keynote} abstracts},
publisher = {ACM},
author = {Bossen, Claus and Dindler, Christian and Garde, Julia and Pipek, Volkmar},
editor = {Winschiers-Theophilus, Heike and D'Andrea, Vincenzo and Iversen, Ole Sejer},
year = {2014},
keywords = {CSCW},
pages = {219--220},
}

Karasti, H. (2014)Constructing the field: Methodological reflections for infrastructuring in Participatory Design

IN International Reports on Socio-Informatics (IRSI),, Vol. 11, Pages: 29–38
[BibTeX]

@article{karasti_constructing_2014,
title = {Constructing the field: {Methodological} reflections for infrastructuring in {Participatory} {Design}},
volume = {11},
number = {2},
journal = {International Reports on Socio-Informatics (IRSI),},
author = {Karasti, Helena},
year = {2014},
keywords = {cscw},
pages = {29--38},
}

Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S. & Sautter, J. (2014)Editorial: Mensch-Computer-Interaktion und Social Computing in Krisensituationen

Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 101–104
[BibTeX] [Abstract] [Download PDF]

Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.

@inproceedings{reuter_editorial_2014,
address = {München, Germany},
title = {Editorial: {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuteretal_mci-krisen-editorial_muc.pdf},
abstract = {Die Mensch-Computer-Interaktion und Social Computing in Krisensituationen wird auch in Zukunft eine große Rolle spielen. Mit diesem Workshop möchten wir einen kleinen Beitrag leisten, diese Entwicklung in sinnvoller Weise mitzugestalten.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent},
pages = {101--104},
}

Aal, K., Yerousis, G., Schubert, K., Hornung, D., Stickel, O. & Wulf, V. (2014)Come_in@Palestine: Adapting a German Computer Club Concept to a Palestinian Refugee Camp

Proceedings of the 5th ACM International Conference on Collaboration Across Boundaries: Culture, Distance & Technology. New York, NY, USA, Publisher: ACM, Pages: 111–120 doi:10.1145/2631488.2631498
[BibTeX] [Download PDF]

@inproceedings{aal_come_inpalestine_2014,
address = {New York, NY, USA},
series = {{CABS} '14},
title = {Come\_in@{Palestine}: {Adapting} a {German} {Computer} {Club} {Concept} to a {Palestinian} {Refugee} {Camp}},
isbn = {978-1-4503-2557-8},
url = {http://doi.acm.org/10.1145/2631488.2631498},
doi = {10.1145/2631488.2631498},
booktitle = {Proceedings of the 5th {ACM} {International} {Conference} on {Collaboration} {Across} {Boundaries}: {Culture}, {Distance} \& {Technology}},
publisher = {ACM},
author = {Aal, Konstantin and Yerousis, George and Schubert, Kai and Hornung, Dominik and Stickel, Oliver and Wulf, Volker},
year = {2014},
keywords = {CSCW, PRAXLABS, FabLab, yallah, Come\_In, computer club, children, communities, integration, international collaboration},
pages = {111--120},
}

Boden, A., Dörner, C., Draxler, S., Pipek, V., Stevens, G. & Wulf, V. (2014)Tangible and Screen-Based Interfaces for End-User Workflow Modeling

IN IEEE Software, Vol. 31, Pages: 65–71 doi:10.1109/MS.2013.71
[BibTeX] [Download PDF]

@article{boden_tangible_2014,
title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}},
volume = {31},
url = {http://dx.doi.org/10.1109/MS.2013.71},
doi = {10.1109/MS.2013.71},
number = {4},
journal = {IEEE Software},
author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker},
year = {2014},
keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES},
pages = {65--71},
}

Zweig, K. A., Neuser, W., Pipek, V., Rohde, M. & Scholtes, I. (2014)Socioinformatics – The Social Impact of Interactions between Humans and IT

Zweig, K., Neuser, W., Pipek, V., Rohde, M. & Scholtes, I. (Eds.), Publisher: Springer doi:10.1007/978-3-319-09378-9
[BibTeX] [Download PDF]

@book{zweig_socioinformatics_2014,
title = {Socioinformatics – {The} {Social} {Impact} of {Interactions} between {Humans} and {IT}},
isbn = {978-3-319-09377-2},
url = {http://dx.doi.org/10.1007/978-3-319-09378-9},
publisher = {Springer},
author = {Zweig, Katharina Anna and Neuser, Wolfgang and Pipek, Volkmar and Rohde, Markus and Scholtes, Ingo},
editor = {Zweig, Katharina and Neuser, Wolfgang and Pipek, Volkmar and Rohde, Markus and Scholtes, Ingo},
year = {2014},
doi = {10.1007/978-3-319-09378-9},
keywords = {CSCW},
}

Bødker, S., Klokmose, C. N., Korn, M. & Polli, A. M. (2014)Participatory IT in Semi-public Spaces

Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. New York, NY, USA, Publisher: ACM, Pages: 765–774 doi:10.1145/2639189.2639212
[BibTeX] [Download PDF]

@inproceedings{bodker_participatory_2014,
address = {New York, NY, USA},
series = {{NordiCHI} '14},
title = {Participatory {IT} in {Semi}-public {Spaces}},
isbn = {978-1-4503-2542-4},
url = {http://doi.acm.org/10.1145/2639189.2639212},
doi = {10.1145/2639189.2639212},
booktitle = {Proceedings of the 8th {Nordic} {Conference} on {Human}-{Computer} {Interaction}: {Fun}, {Fast}, {Foundational}},
publisher = {ACM},
author = {Bødker, Susanne and Klokmose, Clemens Nylandsted and Korn, Matthias and Polli, Anna Maria},
year = {2014},
keywords = {CSCW, participation, art exhibition, locality, semi-public space},
pages = {765--774},
}

Reuter, C., Ritzkatis, M. & Ludwig, T. (2014)Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien

Informatik 2014 – Big Data – Komplexität meistern. Stuttgart, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 977–988
[BibTeX] [Abstract] [Download PDF]

Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.

@inproceedings{reuter_entwicklung_2014,
address = {Stuttgart, Germany},
title = {Entwicklung eines {SOA}-basierten und anpassbaren {Bewertungsdienstes} für {Inhalte} aus sozialen {Medien}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterritzkatisludwig-soabewertungsozialemedien_inf.pdf},
abstract = {Dieser Beitrag soll aufzeigen, wie ein anpassbarer Bewertungsdienst die Nutzung bürgergenerierter Inhalte aus sozialen Medien unterstützen kann. Dabei soll insbesondere geklärt werden, wie dieser gestaltet werden kann und wie Nutzer die Qualitätskriterien angemessen artikulieren können. Nach einer Darstellung von Grundlagen und verwandten Arbeiten wird anhand einer empirischen Vorstudie der Umgang von Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit bürgergenerierten Informationen betrachtet. Basierend auf den dort gewonnen Erkenntnissen wurde ein service-orientierter Bewertungsdienst entwickelt und in eine Anwendung integriert, welche so den Zugang zu bürgergenerierten Informationen aus verschiedenen sozialen Medien inklusive einer anpassbaren Qualitätsbewertung ermöglicht. Eine abschließende Evaluation illustriert deren mögliche Anwendung in der Praxis.},
booktitle = {Informatik 2014 - {Big} {Data} - {Komplexität} meistern},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ritzkatis, Michael and Ludwig, Thomas},
editor = {Plöderereder, E. and Grunske, L. and Schneider, E. and Ull, D.},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO},
pages = {977--988},
}

Reuter, C. (2014)Communication between Power Blackout and Mobile Network Overload

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 6, Pages: 38–53 doi:10.4018/ijiscram.2014040103
[BibTeX] [Abstract] [Download PDF]

In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom’, an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.

@article{reuter_communication_2014,
title = {Communication between {Power} {Blackout} and {Mobile} {Network} {Overload}},
volume = {6},
url = {http://www.cscw.uni-siegen.de/publikationen/dokumente/2014/2014_reuter_blackoutcommunication_ijiscram.pdf https://www.igi-global.com/gateway/article/120604 https://www.wineme.uni-siegen.de/paper/2014/2014_reuter_blackoutcommunication_ijiscram.pdf},
doi = {10.4018/ijiscram.2014040103},
abstract = {In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom', an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.},
number = {2},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, Infrastruktur, RSF, InfoStrom},
pages = {38--53},
}

Draxler, S., Stickel, O., Winter, D. & Stevens, G. (2014)Nutzerintegration in Softwareprojekte durch Multi-Channel Feedback

Mensch & Computer: Tagungsband. München, Germany, Publisher: De Gruyter Oldenbourg, Pages: 175–184
[BibTeX] [Download PDF]

@inproceedings{draxler_nutzerintegration_2014,
address = {München, Germany},
title = {Nutzerintegration in {Softwareprojekte} durch {Multi}-{Channel} {Feedback}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3802},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Draxler, Sebastian and Stickel, Oliver and Winter, Dominique and Stevens, Gunnar},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, CUBES},
pages = {175--184},
}

Reuter, C. & Ritzkatis, M. (2014)Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien

Mensch & Computer: Tagungsband. München, Publisher: Oldenbourg-Verlag, Pages: 115–124
[BibTeX] [Download PDF]

@inproceedings{reuter_adaptierbare_2014,
address = {München},
title = {Adaptierbare {Qualitätsbewertung} bürgergenerierter {Inhalte} aus sozialen {Medien}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterritzkatis_adaptierbarequalitaetsbewertung_muc.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {115--124},
}

Kaufhold, M. & Reuter, C. (2014)Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany

IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 20–28 doi:10.1515/icom.2014.0004
[BibTeX] [Abstract] [Download PDF]

Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.

@article{kaufhold_vernetzte_2014,
title = {Vernetzte {Selbsthilfe} in {Sozialen} {Medien} am {Beispiel} des {Hochwassers} 2013 / {Linked} {Self}-{Help} in {Social} {Media} using the example of the {Floods} 2013 in {Germany}},
volume = {13},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_kaufholdreuter_vernetzteselbsthilfehochwasser_icom.pdf},
doi = {10.1515/icom.2014.0004},
abstract = {Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Kaufhold, Marc-André and Reuter, Christian},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation},
pages = {20--28},
}

Chunpir, H. & Curri, E. (2014)Improving Processes for User Support in e-Science

Proceedings of the 2014 IEEE 10th International Conference on e-Science – Volume 02. Washington, DC, USA, Publisher: IEEE Computer Society, Pages: 87–90 doi:10.1109/eScience.2014.43
[BibTeX] [Download PDF]

@inproceedings{chunpir_improving_2014,
address = {Washington, DC, USA},
series = {E-{SCIENCE} '14},
title = {Improving {Processes} for {User} {Support} in e-{Science}},
isbn = {978-1-4799-4287-9},
url = {http://dx.doi.org/10.1109/eScience.2014.43},
doi = {10.1109/eScience.2014.43},
booktitle = {Proceedings of the 2014 {IEEE} 10th {International} {Conference} on e-{Science} - {Volume} 02},
publisher = {IEEE Computer Society},
author = {Chunpir, Hashim and Curri, Endrit},
year = {2014},
keywords = {CSCW, PRAXLABS, e-Research in Earth Sciences, e-Science User Services, help desk, Information Technology Services Management (ITSM), management of support activities, service desk, user support process},
pages = {87--90},
}

Klokmose, C. N., Korn, M. & Blunck, H. (2014)WiFi Proximity Detection in Mobile Web Applications

Proceedings of the 2014 ACM SIGCHI Symposium on Engineering Interactive Computing Systems. New York, NY, USA, Publisher: ACM, Pages: 123–128 doi:10.1145/2607023.2610281
[BibTeX] [Download PDF]

@inproceedings{klokmose_wifi_2014,
address = {New York, NY, USA},
series = {{EICS} '14},
title = {{WiFi} {Proximity} {Detection} in {Mobile} {Web} {Applications}},
isbn = {978-1-4503-2725-1},
url = {http://doi.acm.org/10.1145/2607023.2610281},
doi = {10.1145/2607023.2610281},
booktitle = {Proceedings of the 2014 {ACM} {SIGCHI} {Symposium} on {Engineering} {Interactive} {Computing} {Systems}},
publisher = {ACM},
author = {Klokmose, Clemens Nylandsted and Korn, Matthias and Blunck, Henrik},
year = {2014},
keywords = {CSCW, context-awareness, http, mobile devices, mobile web applications, wifi proximity detection, zero installation.},
pages = {123--128},
}

Reuter, C. & Scholl, S. (2014)Technical Limitations for Designing Applications for Social Media

Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 131–140
[BibTeX] [Abstract] [Download PDF]

Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.

@inproceedings{reuter_technical_2014,
address = {München, Germany},
title = {Technical {Limitations} for {Designing} {Applications} for {Social} {Media}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_reuterscholl_technicallimitationssocialmedia_muc.pdf},
abstract = {Social media content is used in various applications for businesses, organizations and citizens. However, there are technical limitations for analyzing content from social media; these include the way how data can be gained and which safety regulations as well as query limitations have to be considered. They are of specific importance when designing applications for time critical scenarios, such as crisis management. This paper analyzes these limitations (in June 2014) for the most important social media. The selection of social media is based on the Monthly Active Users (MAU), which counts unique users over 30 days. Besides the identification of various limitations, this paper outlines ap proaches to access the data and summarizes design considerations.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Scholl, Simon},
editor = {Koch, Michael and Butz, Andreas and Schlichter, Johann},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent, SMO, Infrastruktur},
pages = {131--140},
}

Wiedenhoefer, T., Heger, O. & Pipek, V. (2014)Towards Societyware: Evaluation of an online petitioning system for parliaments

Collaborative Technologies in Democratic Processes, Proceedings of a workshop at COOP 2014, International Reports on Socio-Informatics (IRSI). Nice, France, Pages: 85–95
[BibTeX]

@inproceedings{wiedenhoefer_towards_2014,
address = {Nice, France},
title = {Towards {Societyware}: {Evaluation} of an online petitioning system for parliaments},
volume = {11},
booktitle = {Collaborative {Technologies} in {Democratic} {Processes}, {Proceedings} of a workshop at {COOP} 2014, {International} {Reports} on {Socio}-{Informatics} ({IRSI})},
author = {Wiedenhoefer, Torben and Heger, Oliver and Pipek, Volkmar},
editor = {Bertelsen, Olav W and Bødker, Susanne and de Cindio, Fiorella and Pipek, Volkmar},
year = {2014},
keywords = {CSCW, ePet},
pages = {85--95},
}

Ludwig, T., Stickel, O. & Pipek, V. (2014)3D Printers as Potential Boundary Negotiating Artifacts for Third Places

Workshop Proceedings of the Designing Interactive Systems Conference (DIS 2014). Vancouver, Canada
[BibTeX] [Download PDF]

@inproceedings{ludwig_3d_2014,
address = {Vancouver, Canada},
title = {{3D} {Printers} as {Potential} {Boundary} {Negotiating} {Artifacts} for {Third} {Places}},
url = {http://www.tholud.de/wp-content/uploads/2014/06/WS_ThirdPlaces-V2.pdf},
booktitle = {Workshop {Proceedings} of the {Designing} {Interactive} {Systems} {Conference} ({DIS} 2014)},
author = {Ludwig, Thomas and Stickel, Oliver and Pipek, Volkmar},
year = {2014},
keywords = {CSCW, FabLab},
}

(2014)Special Issue zu “Interaktion und Kooperation im Krisenmanagement”

IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 1–62
[BibTeX] [Download PDF]

@article{pipek_special_2014-1,
title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {1--62},
}

Reuter, C., Ludwig, T., Pipek, V., Herczeg, M., Mentler, T., Nestler, S. & Sautter, J. (2014)Proceedings des Workshops Mensch-Computer-Interaktion und Social Computing in Krisensituationen

Mensch & Computer: Workshopband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 99–140
[BibTeX] [Abstract] [Download PDF]

Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.

@inproceedings{reuter_proceedings_2014,
address = {München, Germany},
title = {Proceedings des {Workshops} {Mensch}-{Computer}-{Interaktion} und {Social} {Computing} in {Krisensituationen}},
url = {https://www.wineme.uni-siegen.de/paper/2014/2014_proc-mci-in-krisen_muc.pdf},
abstract = {Mensch-Computer-Interaktion und Social Computing spielen auch in Krisensituationen eine große Rolle. Durch die größere Verbreitung mobiler und ubiquitärer Technologien sowie die zunehmende Durchdringung sozialer und kooperativer Medien im Alltag haben sich auch im Bereich des Krisenmanagements und der zivilen Sicherheitsforschung neue Möglichkeiten und Potenziale, aber auch Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen Behörden und Organisationen mit Sicherheitsaufgaben (BOS), aber zunehmend auch die Einbeziehung der von der Krise betroffenen Akteure aus den Bereichen der Industrie und der Bürger, die eine Rolle als aktive Krisenmanager wahrnehmen und BOS unterstützen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar and Herczeg, Michael and Mentler, Tilo and Nestler, Simon and Sautter, Johannes},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {99--140},
}

Ludwig, T. & Siebigteroth, T. (2014)Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen

Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 117–123
[BibTeX] [Download PDF]

@inproceedings{ludwig_unterstutzung_2014,
title = {Unterstützung von {BOS} durch {Mobile} {Crowd} {Sensing} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3866 https://pdfs.semanticscholar.org/bf44/2e02a8c8fe37f17bd11bc7fe68d85089a7b5.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Siebigteroth, Tim},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
pages = {117--123},
}

Stickel, O., Ludwig, T. & Pipek, V. (2014)Computer im Grünen: IT-Systeme zur Unterstützung urbaner Gärten

Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 303–306
[BibTeX] [Download PDF]

@inproceedings{stickel_computer_2014,
title = {Computer im {Grünen}: {IT}-{Systeme} zur {Unterstützung} urbaner {Gärten}},
url = {http://dl.mensch-und-computer.de/handle/123456789/3827 http://www.tholud.de/wp-content/uploads/2014/08/CSUG-MuC-2014-camera-ready.pdf},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {Stickel, Oliver and Ludwig, Thomas and Pipek, Volkmar},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, FabLab},
pages = {303--306},
}

Müller, C., Schorch, M. & Wieching, R. (2014)PraxLabs as a Setting for Participatory Technology Research and Design in the Field of HRI and Demography

Proceedings of the Workshop “Socially Assistive Robots for the Aging Population: Are we trapped in Stereotypes?”, Human Robot Interaction Conference. Bielefeld, Publisher: Bielefeld University
[BibTeX]

@inproceedings{muller_praxlabs_2014,
address = {Bielefeld},
title = {{PraxLabs} as a {Setting} for {Participatory} {Technology} {Research} and {Design} in the {Field} of {HRI} and {Demography}},
booktitle = {Proceedings of the {Workshop} "{Socially} {Assistive} {Robots} for the {Aging} {Population}: {Are} we trapped in {Stereotypes}?", {Human} {Robot} {Interaction} {Conference}},
publisher = {Bielefeld University},
author = {Müller, Claudia and Schorch, Marén and Wieching, Rainer},
year = {2014},
keywords = {CSCW, iStopFalls, italg},
}

(2014)Special Issue zum Themenschwerpunkt Krisenmanagement

IN i-com: Journal of Interactive Media, Vol. 13
[BibTeX] [Download PDF]

@article{pipek_special_2014-4,
title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}},
volume = {13},
url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml},
number = {1},
journal = {i-com: Journal of Interactive Media},
editor = {Pipek, Volkmar and Reuter, Christian},
year = {2014},
keywords = {CSCW, PRAXLABS, EmerGent},
}

2013

Ogonowski, C., Ley, B., Hess, J., Wan, L. & Wulf, V. (2013)Designing for the Living Room: Long-term User Involvement in a Living Lab

Proceedings of CHI ’13. New York, USA, Publisher: ACM, Pages: 1539–1548 doi:10.1145/2470654.2466205
[BibTeX] [Download PDF]

@inproceedings{ogonowski_designing_2013,
address = {New York, USA},
series = {{CHI} '13},
title = {Designing for the {Living} {Room}: {Long}-term {User} {Involvement} in a {Living} {Lab}},
isbn = {978-1-4503-1899-0},
url = {http://doi.acm.org/10.1145/2470654.2466205},
doi = {10.1145/2470654.2466205},
booktitle = {Proceedings of {CHI} '13},
publisher = {ACM},
author = {Ogonowski, Corinna and Ley, Benedikt and Hess, Jan and Wan, Lin and Wulf, Volker},
month = apr,
year = {2013},
keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, SocialMedia, participatory design, living lab, LivingLabEnergy, domestic domain, long-term user study},
pages = {1539--1548},
}

Blomberg, J. & Karasti, H. (2013)Reflections on 25 Years of Ethnography in CSCW

IN Computer Supported Cooperative Work (CSCW), Vol. 22, Pages: 373–423 doi:10.1007/s10606-012-9183-1
[BibTeX] [Download PDF]

@article{blomberg_reflections_2013,
title = {Reflections on 25 {Years} of {Ethnography} in {CSCW}},
volume = {22},
issn = {0925-9724},
url = {http://link.springer.com/10.1007/s10606-012-9183-1},
doi = {10.1007/s10606-012-9183-1},
number = {4-6},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Blomberg, Jeanette and Karasti, Helena},
month = jan,
year = {2013},
keywords = {cscw, practice, MdK, anthropology, connecting ethnography and design, constructing, critical studies, ethnomethodology, multi-sited ethnography, sociality and materiality of, the fi eld site, work, workplace studies},
pages = {373--423},
}

Pipek, V., Reuter, C., Ley, B., Ludwig, T. & Wiedenhoefer, T. (2013)Sicherheitsarena – Ein Ansatz zur Verbesserung des Krisenmanagements durch Kooperation und Vernetzung

IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 3, Pages: 58–59
[BibTeX] [Abstract] [Download PDF]

Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.

@article{pipek_sicherheitsarena_2013,
title = {Sicherheitsarena – {Ein} {Ansatz} zur {Verbesserung} des {Krisenmanagements} durch {Kooperation} und {Vernetzung}},
volume = {3},
url = {http://www.wineme.uni-siegen.de/paper/2013/crisisprevention2013_sicherheitsarena.pdf},
abstract = {Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.},
number = {1},
journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe},
author = {Pipek, Volkmar and Reuter, Christian and Ley, Benedikt and Ludwig, Thomas and Wiedenhoefer, Torben},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom},
pages = {58--59},
}

Heger, O. & Reuter, C. (2013)IT-basierte Unterstützung virtueller und realer Selbsthilfegemeinschaften in Katastrophenlagen

Proceedings of the International Conference on Wirtschaftsinformatik (WI). Leipzig, Germany, Pages: 1861–1875
[BibTeX] [Abstract] [Download PDF]

Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert.

@inproceedings{heger_it-basierte_2013,
address = {Leipzig, Germany},
title = {{IT}-basierte {Unterstützung} virtueller und realer {Selbsthilfegemeinschaften} in {Katastrophenlagen}},
url = {https://www.wineme.uni-siegen.de/paper/2013/hegerreuter2013_it-selbsthilfegemeinschaften_wi2013.pdf},
abstract = {Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
author = {Heger, Oliver and Reuter, Christian},
editor = {Alt, Rainer and Franczyk, Bogdan},
year = {2013},
keywords = {CSCW, HCI, A-Paper, SMO, Kooperation, InfoStrom, Katastrophenmanagement, Nachbarschaftshilfe, Selbsthilfe, Social Media, Twitter},
pages = {1861--1875},
}

Ley, B., Pipek, V., Siebigteroth, T. & Wiedenhoefer, T. (2013)Retrieving and Exchanging of Information in Inter-organizational Crisis Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Baden-Baden, Germany, Pages: 812–822
[BibTeX]

@inproceedings{ley_retrieving_2013,
address = {Baden-Baden, Germany},
title = {Retrieving and {Exchanging} of {Information} in {Inter}-organizational {Crisis} {Management}},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Ley, Benedikt and Pipek, Volkmar and Siebigteroth, Tim and Wiedenhoefer, Torben},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW},
pages = {812--822},
}

Reuter, C. (2013)Power Outage Communications: Survey of Needs, Infrastructures and Concepts

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Baden-Baden, Germany, Publisher: ISCRAM, Pages: 884–889
[BibTeX] [Abstract] [Download PDF]

Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users’ needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.

@inproceedings{reuter_power_2013,
address = {Baden-Baden, Germany},
title = {Power {Outage} {Communications}: {Survey} of {Needs}, {Infrastructures} and {Concepts}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_reuter_poweroutagecommunication_iscram.pdf},
abstract = {Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users' needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Yang, L.},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Infrastruktur, RSF, InfoStrom, Power Outage, Citizen, Communication Infrastructures, Crisis Communication, Mobile Computing},
pages = {884--889},
}

Ackerman, M., Dachtera, J., Pipek, V. & Wulf, V. (2013)Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 22, Pages: 531–573 doi:10.1007/s10606-013-9192-8
[BibTeX] [Download PDF]

@article{ackerman_sharing_2013,
title = {Sharing {Knowledge} and {Expertise}: {The} {CSCW} {View} of {Knowledge} {Management}},
volume = {22},
url = {http://dx.doi.org/10.1007/s10606-013-9192-8},
doi = {10.1007/s10606-013-9192-8},
number = {4-6},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Ackerman, Mark and Dachtera, Juri and Pipek, Volkmar and Wulf, Volker},
year = {2013},
keywords = {CSCW, A-Paper, MdK},
pages = {531--573},
}

Boden, A., Avram, G., Posch, I., Pipek, V. & Fitzpatrick, G. (2013)Workshop on EUD for Supporting Sustainability in Maker Communities

End-User Development – 4th International Symposium, IS-EUD 2013, Copenhagen, Denmark, June 10-13, 2013. Proceedings., Publisher: Springer, Pages: 298–303 doi:10.1007/978-3-642-38706-7_30
[BibTeX] [Download PDF]

@inproceedings{boden_workshop_2013,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Workshop on {EUD} for {Supporting} {Sustainability} in {Maker} {Communities}},
volume = {7897},
isbn = {978-3-642-38705-0},
url = {http://dx.doi.org/10.1007/978-3-642-38706-7_30},
doi = {10.1007/978-3-642-38706-7_30},
booktitle = {End-{User} {Development} - 4th {International} {Symposium}, {IS}-{EUD} 2013, {Copenhagen}, {Denmark}, {June} 10-13, 2013. {Proceedings}},
publisher = {Springer},
author = {Boden, Alexander and Avram, Gabriela and Posch, Irene and Pipek, Volkmar and Fitzpatrick, Geraldine},
editor = {Dittrich, Yvonne and Burnett, Margaret M and Mørch, Anders I and Redmiles, David F},
year = {2013},
keywords = {CSCW, PRAXLABS},
pages = {298--303},
}

Hess, J., Randall, D., Pipek, V. & Wulf, V. (2013)Involving Users in the wild-Participatory Product Development in and with Online Communities

IN International Journal of Human-Computer Studies (IJHCS), Vol. 71, Pages: 570–589 doi:10.1016/j.ijhcs.2013.01.003
[BibTeX] [Download PDF]

@article{hess_involving_2013,
title = {Involving {Users} in the wild-{Participatory} {Product} {Development} in and with {Online} {Communities}},
volume = {71},
url = {http://dx.doi.org/10.1016/j.ijhcs.2013.01.003},
doi = {10.1016/j.ijhcs.2013.01.003},
number = {5},
journal = {International Journal of Human-Computer Studies (IJHCS)},
author = {Hess, Jan and Randall, David and Pipek, Volkmar and Wulf, Volker},
year = {2013},
keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES, Participatory design, End user development, User-driven software development},
pages = {570--589},
}

Boden, A., Ludwig, T. & Pipek, V. (2013)Designing Infrastructures for Appropriation Support in 3D Printing Communities

Proceedings of the First European Fab Lab Conference (FabLabCon 2013). Aachen
[BibTeX] [Download PDF]

@inproceedings{boden_designing_2013,
address = {Aachen},
title = {Designing {Infrastructures} for {Appropriation} {Support} in {3D} {Printing} {Communities}},
url = {http://hci.rwth-aachen.de/public/FabLabCon/Slides/0103_VolkmarPiepek_AlexanderBoden.pdf},
booktitle = {Proceedings of the {First} {European} {Fab} {Lab} {Conference} ({FabLabCon} 2013)},
author = {Boden, Alexander and Ludwig, Thomas and Pipek, Volkmar},
year = {2013},
keywords = {CSCW},
}

DiSalvo, C., Clement, A. & Pipek, V. (2013)“Communities – Participatory design for, with and by communities”

IN Robertson, T. & Simonsen, J. (Eds.), Handbook of Participatory Design New York
[BibTeX]

@incollection{disalvo_communities_2013,
address = {New York},
title = {“{Communities} – {Participatory} design for, with and by communities”},
booktitle = {Handbook of {Participatory} {Design}},
publisher = {Routledge},
author = {DiSalvo, Carl and Clement, Andrew and Pipek, Volkmar},
editor = {Robertson, Toni and Simonsen, Jesper},
year = {2013},
keywords = {CSCW, MdK},
pages = {182--209},
}

Ludwig, T., Reuter, C. & Pipek, V. (2013)What You See Is What I Need: Mobile Reporting Practices in Emergencies

Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW). Paphos, Cyrus, Publisher: Springer, Pages: 181–206 doi:10.1007/978-1-4471-5346-7_10
[BibTeX] [Abstract] [Download PDF]

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

@inproceedings{ludwig_what_2013,
address = {Paphos, Cyrus},
title = {What {You} {See} {Is} {What} {I} {Need}: {Mobile} {Reporting} {Practices} in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_wysiwin-morep_ecscw.pdf http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_10},
doi = {10.1007/978-1-4471-5346-7_10},
abstract = {Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.},
booktitle = {Proceedings of the {European} {Conference} on {Computer} {Supported} {Cooperative} {Work} ({ECSCW})},
publisher = {Springer},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK},
pages = {181--206},
}

Christofzik, D. & Reuter, C. (2013)The Aggregation of Information Qualities in Collaborative Software

IN International Journal of Entrepreneurial Venturing (IJEV), Vol. 5, Pages: 257–271
[BibTeX] [Abstract] [Download PDF]

Collaborative software supports teams involved in a common task in generating and sharing information over geographic distances. Such software is used in the cooperation between organisations, companies or individuals. The overall quality of the resulting information product depends on the quality of the individual contributions as well as on an underlying consolidation process. We therefore present different ‘composition functions’ indicating how the qualities of the contributions by single actors (qi) influence the quality of the aggregated information product (Q). Based upon a qualitative empirical study of inter-organizational crisis management in Germany we match use cases with those composition functions and derive implications for the design of collaborative software.

@article{christofzik_aggregation_2013,
title = {The {Aggregation} of {Information} {Qualities} in {Collaborative} {Software}},
volume = {5},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_christofzikreuter_informationqualities_ijev.pdf},
abstract = {Collaborative software supports teams involved in a common task in generating and sharing information over geographic distances. Such software is used in the cooperation between organisations, companies or individuals. The overall quality of the resulting information product depends on the quality of the individual contributions as well as on an underlying consolidation process. We therefore present different ‘composition functions' indicating how the qualities of the contributions by single actors (qi) influence the quality of the aggregated information product (Q). Based upon a qualitative empirical study of inter-organizational crisis management in Germany we match use cases with those composition functions and derive implications for the design of collaborative software.},
number = {3},
journal = {International Journal of Entrepreneurial Venturing (IJEV)},
author = {Christofzik, Désirée and Reuter, Christian},
year = {2013},
keywords = {CSCW, HCI, SMO, InfoStrom},
pages = {257--271},
}

Reuter, C., Heger, O. & Pipek, V. (2013)Combining Real and Virtual Volunteers through Social Media

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Baden-Baden, Germany, Publisher: ISCRAM, Pages: 1–10
[BibTeX] [Abstract] [Download PDF]

Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

@inproceedings{reuter_combining_2013,
address = {Baden-Baden, Germany},
title = {Combining {Real} and {Virtual} {Volunteers} through {Social} {Media}},
url = {http://www.wineme.uni-siegen.de/paper/2013/2013_reuterhegerpipek_combiningrealvirtualvolunteerssocialmedia_iscram.pdf},
abstract = {Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, Selected, SMO, social media, Kooperation, InfoStrom, volunteers, collaboration, collaborative resilience, disasters, emergent groups},
pages = {1--10},
}

Wulf, V., Misaki, K., Atam, M., Randall, D. & Rohde, M. (2013)‘On the Ground’ in Sidi Bouzid: Investigating Social Media Use during the Tunisian Revolution

Proceedings of the Conference on Computer Supported Cooperative Work (CSCW). San Antonio, Publisher: ACM Press, Pages: 1409–1418
[BibTeX]

@inproceedings{wulf_ground_2013,
address = {San Antonio},
title = {‘{On} the {Ground}' in {Sidi} {Bouzid}: {Investigating} {Social} {Media} {Use} during the {Tunisian} {Revolution}},
booktitle = {Proceedings of the {Conference} on {Computer} {Supported} {Cooperative} {Work} ({CSCW})},
publisher = {ACM Press},
author = {Wulf, Volker and Misaki, Kaoru and Atam, Meryem and Randall, David and Rohde, Markus},
year = {2013},
keywords = {CSCW},
pages = {1409--1418},
}

Ley, B., Ogonowski, C., Hess, J., Reichling, T., Wan, L. & Wulf, V. (2013)Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments

IN Behaviour & Information Technology, Vol. 33, Pages: 37–41 doi:10.1080/0144929X.2013.832383
[BibTeX] [Download PDF]

@article{ley_impacts_2013,
title = {Impacts of {New} {Technologies} on {Media} {Usage} and {Social} {Behaviour} in {Domestic} {Environments}},
volume = {33},
url = {http://dx.doi.org/10.1080/0144929X.2013.832383},
doi = {10.1080/0144929X.2013.832383},
number = {August},
journal = {Behaviour \& Information Technology},
author = {Ley, Benedikt and Ogonowski, Corinna and Hess, Jan and Reichling, Tim and Wan, Lin and Wulf, Volker},
month = aug,
year = {2013},
keywords = {CSCW, PRAXLABS, SocialMedia, Living Lab, diary study, living room, media usage, television, long-term study},
pages = {37--41},
}

Reuter, C. & Ritzkatis, M. (2013)Unterstützung mobiler Geo-Kollaboration zur Lageeinschätzung von Feuerwehr und Polizei

Proceedings of the International Conference on Wirtschaftsinformatik (WI). Leipzig, Germany, Pages: 1877–1891
[BibTeX] [Abstract] [Download PDF]

Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.

@inproceedings{reuter_unterstutzung_2013,
address = {Leipzig, Germany},
title = {Unterstützung mobiler {Geo}-{Kollaboration} zur {Lageeinschätzung} von {Feuerwehr} und {Polizei}},
url = {https://www.wineme.uni-siegen.de/paper/2013/reuterritzkatis2013_mobilegeokollaboration_wi2013.pdf http://aisel.aisnet.org/wi2013/117},
abstract = {Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.},
booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})},
author = {Reuter, Christian and Ritzkatis, Michael},
editor = {Alt, Rainer and Franczyk, Bogdan},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, SMO, Kooperation, InfoStrom, Feuerwehr, Geoinformationssysteme, Kollaboration, Mobile Applications, Polizei},
pages = {1877--1891},
}

Blomberg, J. & Karasti, H. (2013)Ethnography: Positioning Ethnography within Participatory Design

IN Simonsen, J. & Robertson, T. (Eds.), Routledge International Handbook of Participatory Design New York, NY, USA
[BibTeX] [Abstract]

This chapter explores the history of ethnography in PD, the varied approaches that have been developed to connect ethnography and cooperative design, and the association this particular history has with the more general question of the relation between the sensibilities, commitments, and requirements of design and of ethnography. As part of this exploration we discuss the practical limits and philosophical synergies between ethnography and design with attention to the similarities and incongruities between PD and ethnography. We conclude by reimagining ethnography within PD, pointing to the opportunities and challenges for a new generation of participatory designers. The commitments and guiding principles of ethnography and participatory design are examined, followed by a presentation of the foundational research on the application of ethnography to participatory design. Then the (re)positioning of ethnography and design are explored, including discussion of the role of reflexivity in PD. Finally, new opportunities and challenges are presented. This chapter reexamines the relationship between ethnography and participatory design suggesting that researchers continue to interrogate and reflect on the role of ethnography in PD. It notes that a dichotomy has emerged in how ethnography is positioned in relation to participatory design; on the one hand normalized, accepted as part of participatory design practice and on the other ‘back grounded,’ secondary to those activities that directly engage participants in design. It argues that the analytic purchase of ethnography as more than method is just as important today as it was earlier and that PD could learn from ethnography’s reflexivity. Positioning ethnography within participatory design is taking us beyond familiar terrains, confronting the challenges of designing for large scale systems and the sociotechnical infrastructures that enable global connections; and doing so with the participation of people from different knowledge traditions and socioeconomic circumstances. Given these challenges, the sensibilities of ethnography continue to provide an important guide to PD.

@incollection{blomberg_ethnography_2013,
address = {New York, NY, USA},
title = {Ethnography: {Positioning} {Ethnography} within {Participatory} {Design}},
isbn = {0-415-69440-X},
abstract = {This chapter explores the history of ethnography in PD, the varied approaches that have been developed to connect ethnography and cooperative design, and the association this particular history has with the more general question of the relation between the sensibilities, commitments, and requirements of design and of ethnography. As part of this exploration we discuss the practical limits and philosophical synergies between ethnography and design with attention to the similarities and incongruities between PD and ethnography. We conclude by reimagining ethnography within PD, pointing to the opportunities and challenges for a new generation of participatory designers. The commitments and guiding principles of ethnography and participatory design are examined, followed by a presentation of the foundational research on the application of ethnography to participatory design. Then the (re)positioning of ethnography and design are explored, including discussion of the role of reflexivity in PD. Finally, new opportunities and challenges are presented. This chapter reexamines the relationship between ethnography and participatory design suggesting that researchers continue to interrogate and reflect on the role of ethnography in PD. It notes that a dichotomy has emerged in how ethnography is positioned in relation to participatory design; on the one hand normalized, accepted as part of participatory design practice and on the other 'back grounded,' secondary to those activities that directly engage participants in design. It argues that the analytic purchase of ethnography as more than method is just as important today as it was earlier and that PD could learn from ethnography's reflexivity. Positioning ethnography within participatory design is taking us beyond familiar terrains, confronting the challenges of designing for large scale systems and the sociotechnical infrastructures that enable global connections; and doing so with the participation of people from different knowledge traditions and socioeconomic circumstances. Given these challenges, the sensibilities of ethnography continue to provide an important guide to PD.},
booktitle = {Routledge {International} {Handbook} of {Participatory} {Design}},
publisher = {Routledge},
author = {Blomberg, Jeanette and Karasti, Helena},
editor = {Simonsen, Jesper and Robertson, Toni},
year = {2013},
keywords = {cscw},
pages = {86--116},
}

Thamm, H., Ludwig, T. & Reuter, C. (2013)Design of a Process Modell for Unmanned Aerial Systems (UAS) in Emergencies

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Baden-Baden, Germany, Publisher: ISCRAM, Pages: 478–487
[BibTeX] [Abstract] [Download PDF]

The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.

@inproceedings{thamm_design_2013,
address = {Baden-Baden, Germany},
title = {Design of a {Process} {Modell} for {Unmanned} {Aerial} {Systems} ({UAS}) in {Emergencies}},
url = {https://www.wineme.uni-siegen.de/paper/2013//2013_thammludwigreuter_uasemergency_iscram.pdf},
abstract = {The electricity network is one of the most important infrastructures in modern industrialized societies. In the case of power outages, the society becomes aware of their dependence on electricity and organizations responsible for recovery work need precise information about the location and the type of the damage, which are usually not available. Unmanned Aerial Systems (UAS), commonly known as drones, are aircrafts without a human pilot on board and may help to collect this information. While many technical approaches for UAS exist, a systematic process model for using UAS in emergencies based on the organizations needs is still missing. Based on the presentation of current types of UAS, approaches of using UAS and workshops with organizations responsible for recovery work (police and fire department, public administration, power supplier) this paper presents a process model for UAS in emergencies, especially power outages, which takes both theoretical findings and human experiences into consideration.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Thamm, Hans-Peter and Ludwig, Thomas and Reuter, Christian},
editor = {Comes, T. and Fiedrich, F. and Fortier, S. and Geldermann, J. and Müller, Tim},
year = {2013},
keywords = {CSCW, PRAXLABS, Infrastruktur, InfoStrom, Collaboration, Drones, Emergency, Power Outage, Process Model, Unmanned Aerial Systems (UAS)},
pages = {478--487},
}

Ludwig, T., Reuter, C. & Pipek, V. (2013)Mobiler Reporting-Mechanismus für örtlich verteilte Einsatzkräfte

Mensch & Computer: Tagungsband. Bremen, Germany, Publisher: Oldenbourg-Verlag, Pages: 317–320
[BibTeX] [Abstract] [Download PDF]

Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.

@inproceedings{ludwig_mobiler_2013,
address = {Bremen, Germany},
title = {Mobiler {Reporting}-{Mechanismus} für örtlich verteilte {Einsatzkräfte}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_mobilerreportingmechanismus_menschcomputer.pdf},
abstract = {Die im Katastrophenschutz beteiligten Behörden und Organisationen mit Sicherheitsaufgaben (BOS) benötigen für Entscheidungen eine aktuelle und akkurate Informationsbasis. Einige dieser Informationen, z.B. Wetterinformationen, können über externe Dienste in Leitstellensystemen visualisiert werden. Andere müssen seitens der zuständigen Einheiten vor Ort via Funk gemeldet werden. Unsere Design-Fallstudie untersucht interaktive Unterstützungsmöglichkeiten dieser Reporting-Prozesse: In einer qualitativen empirischen Studie wurden die Kommunikationspraktiken von Polizei und Feuerwehr untersucht. Darauf aufbauend wurde ein Konzept zur semi-strukturierten Artikulation von Informationsbedarfen erstellt, welches als mobile Android Applikation implementiert und mit potentiellen Nutzern evaluiert wurde. Unser Beitrag illustriert, wie zielgerichtete Informationsanfragen unter Berück-sichtigung angemessener Metadaten das Reporting örtlich verteilter Einsatzkräfte unterstützen können.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar},
editor = {Boll, Susanne and Maaß, Susanne and Malaka, Rainer},
year = {2013},
keywords = {CSCW, HCI, PRAXLABS, SMO, Kooperation, InfoStrom},
pages = {317--320},
}

Wiedenhoefer, T., Reuter, C., Ley, B. & Pipek, V. (2013)Entwicklung IT-basierter interorganisationaler Krisenmanagement-Infrastrukturen für Stromausfälle

Informatik 2013 – Informatik angepasst an Mensch, Organisation und Umwelt. Koblenz, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 1649–1658
[BibTeX] [Abstract] [Download PDF]

Große Stromausfälle, wie beispielsweise der Ausfall der Stromversorgung im Nordosten der USA (2003) oder der Ausfall in weiten Teilen von West-Europa (2005), machen die fundamentale Bedeutung von Strom in unserem täglichen Leben deutlich. Sie zeigen auch, welche wichtige Rolle die Kooperation und Zusammenarbeit zwischen allen Beteiligten der Bewältigungs- und Wiederherstellungsarbeit spielt. Die Erfahrungen aus diesen Ausfällen legen nahe, dass Stromnetzbetreiber, Feuerwehr, Polizei, Behörden und Bürger einer Vielzahl von unterschiedlichen Herausforderungen in der interorganisationalen Kommunikation und innerhalb von Informations- und Koordinierungsprozessen gegenüberstehen. Ziel des Forschungsprojekts „InfoStrom“, welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird, ist die Entwicklung von Konzepten, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. In diesem Beitrag werden potentielle Fragen und zukünftige Themen und erzielte Ergebnisse dargestellt, die sich auf die benutzerzentrierte Technologieentwicklung im Krisenmanagement und auf domain-spezifische Probleme, wie die Verbesserung der Integration von Bürgern in das Krisenmanagement, den Umgang mit Informationsunsicherheiten oder die Unterstützung des interorganisationalen Lernens, beziehen.

@inproceedings{wiedenhoefer_entwicklung_2013,
address = {Koblenz, Germany},
title = {Entwicklung {IT}-basierter interorganisationaler {Krisenmanagement}-{Infrastrukturen} für {Stromausfälle}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_wiedenhoeferreuterleypipek_entwicklungkrisenmanagementinfrastrukturen_inf.pdf},
abstract = {Große Stromausfälle, wie beispielsweise der Ausfall der Stromversorgung im Nordosten der USA (2003) oder der Ausfall in weiten Teilen von West-Europa (2005), machen die fundamentale Bedeutung von Strom in unserem täglichen Leben deutlich. Sie zeigen auch, welche wichtige Rolle die Kooperation und Zusammenarbeit zwischen allen Beteiligten der Bewältigungs- und Wiederherstellungsarbeit spielt. Die Erfahrungen aus diesen Ausfällen legen nahe, dass Stromnetzbetreiber, Feuerwehr, Polizei, Behörden und Bürger einer Vielzahl von unterschiedlichen Herausforderungen in der interorganisationalen Kommunikation und innerhalb von Informations- und Koordinierungsprozessen gegenüberstehen. Ziel des Forschungsprojekts „InfoStrom“, welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird, ist die Entwicklung von Konzepten, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. In diesem Beitrag werden potentielle Fragen und zukünftige Themen und erzielte Ergebnisse dargestellt, die sich auf die benutzerzentrierte Technologieentwicklung im Krisenmanagement und auf domain-spezifische Probleme, wie die Verbesserung der Integration von Bürgern in das Krisenmanagement, den Umgang mit Informationsunsicherheiten oder die Unterstützung des interorganisationalen Lernens, beziehen.},
booktitle = {Informatik 2013 - {Informatik} angepasst an {Mensch}, {Organisation} und {Umwelt}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
editor = {Hornbach, Matthias},
year = {2013},
keywords = {CSCW, PRAXLABS, Infrastruktur, RSF, Kooperation, InfoStrom},
pages = {1649--1658},
}

Reuter, C. & Ludwig, T. (2013)Anforderungen und technische Konzepte der Krisenkommunikation bei Stromausfall

Informatik 2013 – Informatik angepasst an Mensch, Organisation und Umwelt. Koblenz, Germany, Publisher: GI-Edition-Lecture Notes in Informatics (LNI), Pages: 1604–1618
[BibTeX] [Abstract] [Download PDF]

Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.

@inproceedings{reuter_anforderungen_2013,
address = {Koblenz, Germany},
title = {Anforderungen und technische {Konzepte} der {Krisenkommunikation} bei {Stromausfall}},
url = {https://www.wineme.uni-siegen.de/paper/2013/2013_reuterludwig_krisenkommunikationstromausfall_inf.pdf},
abstract = {Im Falle von Stromausfällen kommt der Kommunikation von Stromnetzbetreibern bzw. Behörden und Organisationen mit Sicherheitsaufgaben (BOS) mit der Bevölkerung eine besondere Bedeutung zu, da durch strombezogene Ausfälle vieler Kommunikationsinfrastrukturen die klassischen Kommunikationsmedien oftmals nicht in ihrer Gänze genutzt werden können. In diesem Beitrag werden technische Alternativkonzepte zur Unterstützung der Krisenkommunikation bei Ausfall der Stromversorgung untersucht. Hierzu werden zuerst die Wahrnehmung von Stromausfällen durch Bürger und deren Informationsbedarfe dargestellt und anschließend Kommunikationsinfrastrukturen sowie deren Verfügbarkeit in verschiedenen Stromausfallszenarien analysiert. Hierauf aufbauend wird das Konzept einer Smartphone-Applikation vorgestellt, welches die Zeit zwischen Eintreten des Stromausfalls und einer möglichen oder zeitweisen Überlastung des Mobilfunknetzes adressiert und mit potentiellen Nutzern evaluiert wurde. Ziel war es, Erkenntnisse über mögliche mobilfunkbasierte Unterstützungskonzepte zu gewinnen und Design-Vorschläge zur Umsetzung solcher Konzepte zu geben.},
booktitle = {Informatik 2013 - {Informatik} angepasst an {Mensch}, {Organisation} und {Umwelt}},
publisher = {GI-Edition-Lecture Notes in Informatics (LNI)},
author = {Reuter, Christian and Ludwig, Thomas},
editor = {Hornbach, Matthias},
year = {2013},
keywords = {CSCW, PRAXLABS, SMO, Infrastruktur, InfoStrom, VHB–C, WKWI-C},
pages = {1604--1618},
}

Wan, L., Hess, J., Ley, B., Wulf, V. & Sjablow, V. (2013)Onegai: A Demand-driven Photo Sharing Tool with Location Reference

CHI ’13 Extended Abstracts on Human Factors in Computing Systems. New York, NY, USA, Publisher: ACM, Pages: 841–846 doi:10.1145/2468356.2468507
[BibTeX] [Download PDF]

@inproceedings{wan_onegai_2013,
address = {New York, NY, USA},
series = {{CHI} {EA} '13},
title = {Onegai: {A} {Demand}-driven {Photo} {Sharing} {Tool} with {Location} {Reference}},
isbn = {978-1-4503-1952-2},
url = {http://doi.acm.org/10.1145/2468356.2468507},
doi = {10.1145/2468356.2468507},
booktitle = {{CHI} '13 {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}},
publisher = {ACM},
author = {Wan, Lin and Hess, Jan and Ley, Benedikt and Wulf, Volker and Sjablow, Vitali},
year = {2013},
keywords = {CSCW, demand-driven sharing, intimate visual co-presence, lightweight visual communication, location-based media sharing, a-paper},
pages = {841--846},
}

2012

Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2012)Understanding and supporting cross-platform usage in the living room

IN Entertainment Computing, Vol. 3, Pages: 37–47 doi:10.1016/j.entcom.2012.04.001
[BibTeX] [Download PDF]

@article{hess_understanding_2012,
title = {Understanding and supporting cross-platform usage in the living room},
volume = {3},
url = {http://dx.doi.org/10.1016/j.entcom.2012.04.001},
doi = {10.1016/j.entcom.2012.04.001},
number = {2},
journal = {Entertainment Computing},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
year = {2012},
keywords = {CSCW, SocialMedia},
pages = {37--47},
}

Hess, J., Wan, L., Ley, B. & Wulf, V. (2012)In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT

Proceedings of EuroITV ’12. New York, NY, USA, Publisher: ACM, Pages: 75–78 doi:10.1145/2325616.2325633
[BibTeX] [Download PDF]

@inproceedings{hess_-situ_2012,
address = {New York, NY, USA},
series = {{EuroiTV} '12},
title = {In-situ everywhere: a qualitative feedback infrastructure for cross platform home-{IT}},
isbn = {978-1-4503-1107-6},
url = {http://dl.acm.org/citation.cfm?id=2325633 http://doi.acm.org/10.1145/2325616.2325633},
doi = {10.1145/2325616.2325633},
booktitle = {Proceedings of {EuroITV} '12},
publisher = {ACM},
author = {Hess, Jan and Wan, Lin and Ley, Benedikt and Wulf, Volker},
year = {2012},
keywords = {CSCW, PRAXLABS, SocialMedia, EUDISMES, community help, cross platform infrastructure, in-situ feedback, remote evaluation},
pages = {75--78},
}

Reuter, C., Heger, O. & Pipek, V. (2012)Social Media for Supporting Emergent Groups in Crisis Management

Proceedings of the CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics, Vol. 9, No. 2. Seattle, USA, Pages: 85–94
[BibTeX] [Abstract] [Download PDF]

The great importance of Social Media for our today’s life causes an increasing use of internet – based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review’s objective is to define the term ‘Emergent Group’ and to outline their usage of Social Media as we ll as software – based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft – ware. We finally conclude by giving some potential re – search issues.

@inproceedings{reuter_social_2012-1,
address = {Seattle, USA},
title = {Social {Media} for {Supporting} {Emergent} {Groups} in {Crisis} {Management}},
url = {http://wineme.uni-siegen.de/paper/2012/2012_reuterhegerpipek_socialmediaemergentgroups_cscw12-ws.pdf},
abstract = {The great importance of Social Media for our today's life causes an increasing use of internet - based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term ‘Emergent Group' and to outline their usage of Social Media as we ll as software - based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft - ware. We finally conclude by giving some potential re - search issues.},
booktitle = {Proceedings of the {CSCW} {Workshop} on {Collaboration} and {Crisis} {Informatics}, {International} {Reports} on {Socio} {Informatics}, {Vol}. 9, {No}. 2},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
year = {2012},
keywords = {CSCW, PRAXLABS, InfoStrom, RSBE},
pages = {85--94},
}

Ludwig, T. (2012)Mobiler Reporting-Mechanismus zur Erfassung und Aufbereitung entscheidungsrelevanter Informationen im Krisenmanagement.

, Publisher: Universität Siegen
[BibTeX]

@book{ludwig_mobiler_2012,
title = {Mobiler {Reporting}-{Mechanismus} zur {Erfassung} und {Aufbereitung} entscheidungsrelevanter {Informationen} im {Krisenmanagement}.},
publisher = {Universität Siegen},
author = {Ludwig, Thomas},
year = {2012},
keywords = {CSCW, PRAXLABS, InfoStrom},
}

Reuter, C., Marx, A. & Pipek, V. (2012)Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations

IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 4, Pages: 1–16 doi:10.4018/jiscrm.2012010101
[BibTeX] [Abstract] [Download PDF]

The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software’ we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.

@article{reuter_crisis_2012,
title = {Crisis {Management} 2.0: {Towards} a {Systematization} of {Social} {Software} {Use} in {Crisis} {Situations}},
volume = {4},
issn = {1937-9390},
url = {https://www.wineme.uni-siegen.de/paper/2012/reutermarxpipek2012_crisismanagement20-systematizationofsocialsoftwareuse_ijiscram.pdf http://www.igi-global.com/article/crisis-management-towards-systematization-social/66344 http://www.wineme.uni-siegen.de/pap},
doi = {10.4018/jiscrm.2012010101},
abstract = {The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.},
number = {1},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
year = {2012},
keywords = {crisis, CSCW, HCI, Selected, SMO, Kooperation, InfoStrom, RSBE, web 2, collaboration, Social Media, computer supported cooperative work, Crisis Management, classification, Computer Supported Cooperative Work (CSCW), management, Social Software, Systematization, Web 2.0},
pages = {1--16},
}

Ley, B., Pipek, V., Reuter, C. & Wiedenhoefer, T. (2012)Supporting Inter-organizational Situation Assessment in Crisis Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Vancouver, Canada, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.

@inproceedings{ley_supporting_2012-1,
address = {Vancouver, Canada},
title = {Supporting {Inter}-organizational {Situation} {Assessment} in {Crisis} {Management}},
url = {http://www.iscramlive.org/ISCRAM2012/proceedings/186.pdf},
abstract = {To assess current situation properly is crucial for effective decision-making in crisis management. However, gathering accurate information from incidence sites and providing appropriate support for assessment practices faces several challenges. The unique information demands of each crisis situation, the information availability or inter-organizational problems and obstacles to information exchange are important factors that need to be considered in designing ICT. In this contribution we present results from an empirical study about decision-making practices in scenarios of medium to large power outages in Germany. We focused on the needs and practices on information exchange at the level of inter-organizational cooperation. We examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material reflects particularly conditions and challenges in current situation assessment practices, and we were able to derive some design requirements for an inter-organizational situation assessment client (ISAC) as a complementary tool for the crisis management infrastructures the individual organizations have already build for their own areas of responsibility: Support for the aggregation and visualization of information, for the individualization of information compositions, for a collaborative situation assessment and for appropriate structures for sharing and accessing information resources.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
editor = {Rothkrantz, L. and Ristvey, J. and Franco, Z.},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom, RSBE},
}

Ley, B., Pipek, V., Reuter, C. & Wiedenhoefer, T. (2012)Supporting Improvisation Work in Inter-Organizational Crisis Management

Proceedings of the Conference on Human Factors in Computing Systems (CHI). Austin, USA, Publisher: ACM Press, Pages: 1529 doi:10.1145/2207676.2208617
[BibTeX] [Abstract] [Download PDF]

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

@inproceedings{ley_supporting_2012,
address = {Austin, USA},
title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}},
isbn = {978-1-4503-1015-4},
url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf http://dl.acm.org/citation.cfm?doid=2207676.2208617},
doi = {10.1145/2207676.2208617},
abstract = {Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, RSBE},
pages = {1529},
}

Pipek, V., Wulf, V. & Johri, A. (2012)Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 21, Pages: 261–282 doi:10.1007/s10606-011-9138-y
[BibTeX] [Download PDF]

@article{pipek_bridging_2012,
title = {Bridging {Artifacts} and {Actors}: {Expertise} {Sharing} in {Organizational} {Ecosystems}},
volume = {21},
url = {http://dx.doi.org/10.1007/s10606-011-9138-y},
doi = {10.1007/s10606-011-9138-y},
number = {2-3},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Pipek, Volkmar and Wulf, Volker and Johri, Aditya},
year = {2012},
keywords = {CSCW, A-Paper},
pages = {261--282},
}

Christofzik, D. & Reuter, C. (2012)Einfluss der Qualitätsermittlung kollaborativ erstellter Informationen auf die Gestaltung interorganisationaler Krisenmanagementsysteme

Multikonferenz Wirtschaftsinformatik (MKWI). Braunschweig, Germany, Publisher: GITO-Verlag, Pages: 2049–2060
[BibTeX] [Abstract] [Download PDF]

In dieser Arbeit analysieren wir die Gesamtqualität kollaborativ erstellter Informationen als Aggregation der Qualität von Einzelinformationen indem wir die Angemessenheit verschiedener Funktionen in Abhängigkeit von der jeweiligen Fragestellung betrachten. Ziel ist die Herausstellung von Implikationen für das Design kollaborativer Systeme. Die Untersuchung findet am Beispiel des interorganisationalen Krisenmanagements statt. Nach einer Darstellung möglicher Aggregationsfunktionen zeigen wir auf Basis qualitativ-empirischer Untersuchungen exemplarische Anwendungsfälle aus dem interorganisationalen Krisenmanagement auf. Anhand dieser werden Implikationen für das Design und die Implementierung von Softwarekomponenten für die Vernetzung der beteiligten Akteure gezogen und gezeigt, dass die jeweilige Fragestellung hierbei von besonderer Bedeutung ist.

@inproceedings{christofzik_einfluss_2012,
address = {Braunschweig, Germany},
title = {Einfluss der {Qualitätsermittlung} kollaborativ erstellter {Informationen} auf die {Gestaltung} interorganisationaler {Krisenmanagementsysteme}},
isbn = {978-3-942183-63-5},
url = {https://www.wineme.uni-siegen.de/paper/2012/christofzikreuter2012_qualitaetsermittlungkollaborativerinformationen_mkwi.pdf},
abstract = {In dieser Arbeit analysieren wir die Gesamtqualität kollaborativ erstellter Informationen als Aggregation der Qualität von Einzelinformationen indem wir die Angemessenheit verschiedener Funktionen in Abhängigkeit von der jeweiligen Fragestellung betrachten. Ziel ist die Herausstellung von Implikationen für das Design kollaborativer Systeme. Die Untersuchung findet am Beispiel des interorganisationalen Krisenmanagements statt. Nach einer Darstellung möglicher Aggregationsfunktionen zeigen wir auf Basis qualitativ-empirischer Untersuchungen exemplarische Anwendungsfälle aus dem interorganisationalen Krisenmanagement auf. Anhand dieser werden Implikationen für das Design und die Implementierung von Softwarekomponenten für die Vernetzung der beteiligten Akteure gezogen und gezeigt, dass die jeweilige Fragestellung hierbei von besonderer Bedeutung ist.},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
publisher = {GITO-Verlag},
author = {Christofzik, Désirée and Reuter, Christian},
editor = {Mattfeld, Dirk Christian and Robra-Bissantz, Susanne},
year = {2012},
keywords = {CSCW, Kooperation, InfoStrom, RSBE},
pages = {2049--2060},
}

König-Ries, B., Pipek, V., Pottebaum, J. & Strohschneider, S. (2012)IT-Unterstützung für Public Safety & Security: Interdisziplinäre Anforderungsanalyse, Architekturen und Gestaltungskonzepte (IT4PSS 2012)

Software Engineering 2012: Fachtagung des GI-Fachbereichs Softwaretechnik. Berlin, Publisher: GI, Pages: 196
[BibTeX] [Download PDF]

@inproceedings{konig-ries_it-unterstutzung_2012,
address = {Berlin},
series = {{LNI}},
title = {{IT}-{Unterstützung} für {Public} {Safety} \& {Security}: {Interdisziplinäre} {Anforderungsanalyse}, {Architekturen} und {Gestaltungskonzepte} ({IT4PSS} 2012)},
volume = {198},
isbn = {978-3-88579-292-5},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings198/article6647.html},
booktitle = {Software {Engineering} 2012: {Fachtagung} des {GI}-{Fachbereichs} {Softwaretechnik}},
publisher = {GI},
author = {König-Ries, Birgitta and Pipek, Volkmar and Pottebaum, Jens and Strohschneider, Stefan},
editor = {Jähnichen, Stefan and Küpper, Axel and Albayrak, Sahin},
year = {2012},
keywords = {CSCW, PRAXLABS},
pages = {196},
}

Hess, J., Reuter, C., Pipek, V. & Wulf, V. (2012)Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs

IN International Journal of Cooperative Information Systems (IJCIS), Vol. 21, Pages: 263–296 doi:10.1142/S0218843012500049
[BibTeX] [Abstract] [Download PDF]

Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.

@article{hess_supporting_2012,
title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}},
volume = {21},
url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf},
doi = {10.1142/S0218843012500049},
abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.},
number = {4},
journal = {International Journal of Cooperative Information Systems (IJCIS)},
author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, A-Paper, InfoStrom, RSBE, MdK, EUDISMES, articulation support, business process modeling, end-user development, flexible workflows, Knowledge work, pen-and-paper based interactions, process adaptations},
pages = {263--296},
}

Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2012)Flexible Mediennutzung durch die Integration von Geräten und Diensten

Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 253–262
[BibTeX] [Abstract] [Download PDF]

Digitale Medien\{ü\}bertragung und r\{ü\}ckkanalf\{ä\}hige Informationstechnik er\{ö\}ffnen neue M\{ö\}glichkeiten f\{ü\}r Gestaltung und Design. TV-Ger\{ä\}te der neueren Generation erm\{ö\}glichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- \{ü\}bergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungsl\{ü\}cke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen f\{ü\}r TV, Smartphone und Web eine solche ger\{ä\}te\{ü\}bergreifende Mediennutzung unterst\{ü\}tzt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Ger\{ä\}ten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an ger\{ä\}te\{ü\}bergreifende Steuerung und konsistentes Design stellt.

@inproceedings{hess_flexible_2012,
title = {Flexible {Mediennutzung} durch die {Integration} von {Geräten} und {Diensten}},
url = {http://dl.mensch-und-computer.de/handle/123456789/2883},
abstract = {Digitale Medien\{ü\}bertragung und r\{ü\}ckkanalf\{ä\}hige Informationstechnik er\{ö\}ffnen neue M\{ö\}glichkeiten f\{ü\}r Gestaltung und Design. TV-Ger\{ä\}te der neueren Generation erm\{ö\}glichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- \{ü\}bergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungsl\{ü\}cke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen f\{ü\}r TV, Smartphone und Web eine solche ger\{ä\}te\{ü\}bergreifende Mediennutzung unterst\{ü\}tzt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Ger\{ä\}ten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an ger\{ä\}te\{ü\}bergreifende Steuerung und konsistentes Design stellt.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Verlag},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
editor = {Reiterer, Harald and Deussen, Oliver},
year = {2012},
keywords = {CSCW, SocialMedia},
pages = {253--262},
}

Pipek, V., Palen, L. & Landgren, J. (2012)Workshop summary: collaboration & crisis informatics (CCI’2012)

CSCW ’12 Computer Supported Cooperative Work, Seattle, WA, USA, February 11-15, 2012 – Companion Volume., Publisher: ACM, Pages: 13–14 doi:10.1145/2141512.2141520
[BibTeX] [Download PDF]

@inproceedings{pipek_workshop_2012,
title = {Workshop summary: collaboration \& crisis informatics ({CCI}'2012)},
isbn = {978-1-4503-1051-2},
url = {http://doi.acm.org/10.1145/2141512.2141520},
doi = {10.1145/2141512.2141520},
booktitle = {{CSCW} '12 {Computer} {Supported} {Cooperative} {Work}, {Seattle}, {WA}, {USA}, {February} 11-15, 2012 - {Companion} {Volume}},
publisher = {ACM},
author = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
editor = {Poltrock, Steven E and Simone, Carla and Grudin, Jonathan and Mark, Gloria and Riedl, John},
year = {2012},
keywords = {CSCW, PRAXLABS},
pages = {13--14},
}

Reuter, C., Pipek, V., Wiedenhoefer, T. & Ley, B. (2012)Dealing with Terminologies in Collaborative Systems for Crisis Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Vancouver, Canada, Publisher: ACM-Press, Pages: 1529–1538
[BibTeX] [Abstract] [Download PDF]

This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the ‘triangle of reference’, a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems.

@inproceedings{reuter_dealing_2012,
address = {Vancouver, Canada},
title = {Dealing with {Terminologies} in {Collaborative} {Systems} for {Crisis} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2012/reuteretal2012_terminologiescrisismanagement_iscram.pdf},
abstract = {This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the ‘triangle of reference', a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ACM-Press},
author = {Reuter, Christian and Pipek, Volkmar and Wiedenhoefer, Torben and Ley, Benedikt},
editor = {Rothkrantz, L. and Ristvey, J. and Franco, Z.},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom, RSBE, Collaboration, Communication, Terminology},
pages = {1529--1538},
}

Reuter, C., Heger, O. & Pipek, V. (2012)Social Media for Supporting Emergent Groups in Crisis Management

Proceedings of the CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics. Bonn, Germany, Pages: 84–92
[BibTeX] [Abstract] [Download PDF]

The great importance of Social Media for our today’s life causes an increasing use of internet – based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review’s objective is to define the term ‘Emergent Group’ and to outline their usage of Social Media as we ll as software – based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft – ware. We finally conclude by giving some potential re – search issues.

@inproceedings{reuter_social_2012,
address = {Bonn, Germany},
title = {Social {Media} for {Supporting} {Emergent} {Groups} in {Crisis} {Management}},
url = {http://wineme.uni-siegen.de/paper/2012/2012_reuterhegerpipek_socialmediaemergentgroups_cscw12-ws.pdf www.iisi.de/international-reports-on-socio-informatics-irsi/},
abstract = {The great importance of Social Media for our today's life causes an increasing use of internet - based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a resul t of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term ‘Emergent Group' and to outline their usage of Social Media as we ll as software - based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, deri ve further requirements and pre sent a concept for the design of appropriate Social Soft - ware. We finally conclude by giving some potential re - search issues.},
booktitle = {Proceedings of the {CSCW} {Workshop} on {Collaboration} and {Crisis} {Informatics}, {International} {Reports} on {Socio} {Informatics}},
author = {Reuter, Christian and Heger, Oliver and Pipek, Volkmar},
editor = {Pipek, Volkmar and Palen, Leysia and Landgren, Jonas},
year = {2012},
keywords = {CSCW, HCI, PRAXLABS, SMO, Kooperation, InfoStrom, RSBE},
pages = {84--92},
}

Stumpf, S., Burnett, M., Pipek, V. & Wong, W. (2012)End-user interactions with intelligent and autonomous systems

CHI Conference on Human Factors in Computing Systems, CHI ’12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012., Publisher: ACM, Pages: 2755–2758 doi:10.1145/2212776.2212713
[BibTeX] [Download PDF]

@inproceedings{stumpf_end-user_2012,
title = {End-user interactions with intelligent and autonomous systems},
isbn = {978-1-4503-1016-1},
url = {http://doi.acm.org/10.1145/2212776.2212713},
doi = {10.1145/2212776.2212713},
booktitle = {{CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} '12, {Extended} {Abstracts} {Volume}, {Austin}, {TX}, {USA}, {May} 5-10, 2012},
publisher = {ACM},
author = {Stumpf, Simone and Burnett, Margaret and Pipek, Volkmar and Wong, Weng-Keen},
editor = {Konstan, Joseph A and Chi, Ed H and Höök, Kristina},
year = {2012},
keywords = {CSCW, PRAXLABS, a-paper},
pages = {2755--2758},
}

Hess, J., Ley, B., Ogonowski, C., Reichling, T., Wan, L. & Wulf, V. (2012)New Technology@Home: Impacts on Usage Behavior and Social Structures

Proceedings of the 10th European Conference on Interactive TV and Video. New York, NY, USA, Publisher: ACM, Pages: 185–194 doi:10.1145/2325616.2325653
[BibTeX] [Download PDF]

@inproceedings{hess_new_2012,
address = {New York, NY, USA},
series = {{EuroiTV} '12},
title = {New {Technology}@{Home}: {Impacts} on {Usage} {Behavior} and {Social} {Structures}},
isbn = {978-1-4503-1107-6},
url = {http://doi.acm.org/10.1145/2325616.2325653},
doi = {10.1145/2325616.2325653},
booktitle = {Proceedings of the 10th {European} {Conference} on {Interactive} {TV} and {Video}},
publisher = {ACM},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Reichling, Tim and Wan, Lin and Wulf, Volker},
year = {2012},
keywords = {CSCW, SocialMedia, EUDISMES, diary study, living lab, living room, media usage, television},
pages = {185--194},
}

Ley, B., Pipek, V., Reuter, C. & Wiedenhoefer, T. (2012)Supporting Improvisation Work in Inter-Organizational Crisis Management

Proceedings of the Conference on Human Factors in Computing Systems (CHI). Austin, USA, Publisher: ACM Press, Pages: 1529–1538
[BibTeX] [Download PDF]

@inproceedings{ley_supporting_2012-2,
address = {Austin, USA},
title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM Press},
author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben},
year = {2012},
keywords = {CSCW, PRAXLABS, A-Paper, InfoStrom, RSBE},
pages = {1529--1538},
}

2011

Reuter, C., Marx, A. & Pipek, V. (2011)Desaster 2.0: Einbeziehung von Bürgern in das Krisenmanagement

Mensch & Computer 2011: Übermedien Übermorgen. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 141–150
[BibTeX] [Abstract] [Download PDF]

In dieser Arbeit soll untersucht werden, wie die im Krisenmanagement beteiligten Akteure (wie Polizei, Feuerwehr, Hilfsorganisationen, Infrastrukturbetreiber) und die betroffenen Bürger mittels Social Software kommunizieren und kollaborieren können. Anhand unserer Literaturstudie stellen wir einen Überblick über vergangene Forschung in diesem Bereich dar. Hierauf aufbauend präsentieren wir unsere beiden Fallstudien zur Nutzung von Social Software in Krisen: Zum einen während der Flugausfälle im Zuge des Vulkanausbruchs auf Island im April 2010, zum anderen im Zuge des Loveparade-Unglücks am 24.07.2010. Anschließend stellen wir identifizierte Stärken und Schwächen dar und fassen identifizierte Potentiale in einer Klassifikationsmatrix für Social Software im Krisenmanagement zusammen.

@inproceedings{reuter_desaster_2011,
address = {München, Germany},
title = {Desaster 2.0: {Einbeziehung} von {Bürgern} in das {Krisenmanagement}},
isbn = {978-3-486-71235-3},
url = {https://www.wineme.uni-siegen.de/paper/2011/reuter-marx-pipek2011_desaster20_mensch-computer.pdf http://www.oldenbourg-link.com/doi/abs/10.1524/9783486712742.141 http://www.degruyter.com/page/556},
abstract = {In dieser Arbeit soll untersucht werden, wie die im Krisenmanagement beteiligten Akteure (wie Polizei, Feuerwehr, Hilfsorganisationen, Infrastrukturbetreiber) und die betroffenen Bürger mittels Social Software kommunizieren und kollaborieren können. Anhand unserer Literaturstudie stellen wir einen Überblick über vergangene Forschung in diesem Bereich dar. Hierauf aufbauend präsentieren wir unsere beiden Fallstudien zur Nutzung von Social Software in Krisen: Zum einen während der Flugausfälle im Zuge des Vulkanausbruchs auf Island im April 2010, zum anderen im Zuge des Loveparade-Unglücks am 24.07.2010. Anschließend stellen wir identifizierte Stärken und Schwächen dar und fassen identifizierte Potentiale in einer Klassifikationsmatrix für Social Software im Krisenmanagement zusammen.},
booktitle = {Mensch \& {Computer} 2011: Übermedien Übermorgen},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
editor = {Eibl, Maximilian},
year = {2011},
keywords = {CSCW, HCI, SMO, Kooperation, InfoStrom, RSBE},
pages = {141--150},
}

Reuter, C. (2011)Motive und Barrieren für Social Software in Organisationen und im Krisenmanagement

Mensch & Computer: Workshopband. Chemnitz, Germany, Publisher: Universitätsverlag Chemnitz, Pages: 87–90
[BibTeX] [Abstract] [Download PDF]

Es existieren zahlreiche Motive und Barrieren zur Nutzung von Social Software in Unternehmen und Organisationen. Ein mögliches Anwendungsszenario ist das interorganisationale Krisenmanagement von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen und Bürgern bei Großschadenslagen. In diesem Beitrag werden Motive und Barrieren der Nutzung von Social Software in Unternehmen herausgestellt. Hierauf aufbauend werden diese auf das interorganisationale Krisenmanagement übertragen und Besonderheiten herausgearbeitet. Ziel ist die Darstellung möglicher Motive zur Nutzung von Social Software in der interorganisationalen Krisenkooperation.

@inproceedings{reuter_motive_2011,
address = {Chemnitz, Germany},
title = {Motive und {Barrieren} für {Social} {Software} in {Organisationen} und im {Krisenmanagement}},
url = {http://matel.professional-learning.eu/images/c/c1/1Reuter2011.pdf},
abstract = {Es existieren zahlreiche Motive und Barrieren zur Nutzung von Social Software in Unternehmen und Organisationen. Ein mögliches Anwendungsszenario ist das interorganisationale Krisenmanagement von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen und Bürgern bei Großschadenslagen. In diesem Beitrag werden Motive und Barrieren der Nutzung von Social Software in Unternehmen herausgestellt. Hierauf aufbauend werden diese auf das interorganisationale Krisenmanagement übertragen und Besonderheiten herausgearbeitet. Ziel ist die Darstellung möglicher Motive zur Nutzung von Social Software in der interorganisationalen Krisenkooperation.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Universitätsverlag Chemnitz},
author = {Reuter, Christian},
editor = {Eibl, Maximilian and Ritter, Marc},
year = {2011},
keywords = {CSCW, HCI, PRAXLABS, SMO, InfoStrom, RSBE},
pages = {87--90},
}

Wiedenhoefer, T., Reuter, C., Ley, B. & Pipek, V. (2011)Inter-Organizational Crisis Management Infrastructures for Electrical Power Breakdowns

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Lisbon, Portugal
[BibTeX] [Abstract] [Download PDF]

Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.

@inproceedings{wiedenhoefer_inter-organizational_2011,
address = {Lisbon, Portugal},
title = {Inter-{Organizational} {Crisis} {Management} {Infrastructures} for {Electrical} {Power} {Breakdowns}},
url = {https://www.wineme.uni-siegen.de/paper/2011/wiedenhoeferreuterleypipek_2011_crisismanagementinfrastructures_iscram2011.pdf},
abstract = {Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, PRAXLABS, InfoStrom, RSBE, Citizen Participation., Crisis Management, Inter-organizational Communication and Learning, User-Centered Design},
}

Dörner, C., Yetim, F., Pipek, V. & Wulf, V. (2011)Supporting business process experts in tailoring business processes

IN Interacting with Computers, Vol. 23, Pages: 226–238 doi:10.1016/j.intcom.2011.03.001
[BibTeX] [Download PDF]

@article{dorner_supporting_2011,
title = {Supporting business process experts in tailoring business processes},
volume = {23},
url = {http://dx.doi.org/10.1016/j.intcom.2011.03.001},
doi = {10.1016/j.intcom.2011.03.001},
number = {3},
journal = {Interacting with Computers},
author = {Dörner, Christian and Yetim, Fahri and Pipek, Volkmar and Wulf, Volker},
year = {2011},
keywords = {CSCW, A-Paper, EUDISMES},
pages = {226--238},
}

Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2011)Jumping Between Devices and Services: Towards an Integrated Concept for Social TV

Proceddings of the 9th International Interactive Conference on Interactive Television. New York, NY, USA, Publisher: ACM, Pages: 11–20 doi:10.1145/2000119.2000122
[BibTeX] [Download PDF]

@inproceedings{hess_jumping_2011,
address = {New York, NY, USA},
series = {{EuroITV} '11},
title = {Jumping {Between} {Devices} and {Services}: {Towards} an {Integrated} {Concept} for {Social} {TV}},
isbn = {978-1-4503-0602-7},
url = {http://doi.acm.org/10.1145/2000119.2000122},
doi = {10.1145/2000119.2000122},
booktitle = {Proceddings of the 9th {International} {Interactive} {Conference} on {Interactive} {Television}},
publisher = {ACM},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
year = {2011},
keywords = {CSCW, social media, SocialMedia, participatory design, diary study, living lab, social tv},
pages = {11--20},
}

Pipek, V. & Stevens, G. (2011)Guessing from the color of smoke: What Fukushima tells us about Infor-mation Infrastructure Breakdowns an IT development methodologies

IN ZiF Nachrichten
[BibTeX]

@article{pipek_guessing_2011,
title = {Guessing from the color of smoke: {What} {Fukushima} tells us about {Infor}-mation {Infrastructure} {Breakdowns} an {IT} development methodologies},
number = {04},
journal = {ZiF Nachrichten},
author = {Pipek, Volkmar and Stevens, Gunnar},
year = {2011},
keywords = {CSCW},
}

Ley, B., Betz, M., Pipek, V. & Wulf, V. (2011)Mixed-Media-Interaktion in der kooperativen Wissenschaftspraxis – Digitale und physische Artefakte verwalten

IN Informatik Spektrum, Vol. 34, Pages: 165–177 doi:10.1007/s00287-011-0524-0
[BibTeX] [Download PDF]

@article{ley_mixed-media-interaktion_2011,
title = {Mixed-{Media}-{Interaktion} in der kooperativen {Wissenschaftspraxis} - {Digitale} und physische {Artefakte} verwalten},
volume = {34},
url = {http://dx.doi.org/10.1007/s00287-011-0524-0 http://link.springer.com/article/10.1007%2Fs00287-011-0524-0},
doi = {10.1007/s00287-011-0524-0},
number = {2},
journal = {Informatik Spektrum},
author = {Ley, Benedikt and Betz, Matthias and Pipek, Volkmar and Wulf, Volker},
year = {2011},
keywords = {CSCW},
pages = {165--177},
}

Reuter, C., Pohl, P. & Pipek, V. (2011)Umgang mit Terminologien in inter- organisationaler Krisenkooperation – eine explorative Empirie

Mensch & Computer 2011: Übermedien Übermorgen. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 171–180
[BibTeX] [Abstract] [Download PDF]

Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.

@inproceedings{reuter_umgang_2011-1,
address = {München, Germany},
title = {Umgang mit {Terminologien} in inter- organisationaler {Krisenkooperation} - eine explorative {Empirie}},
isbn = {978-3-486-71235-3},
url = {https://www.wineme.uni-siegen.de/paper/2011/reuter-pohl-pipek2011_terminologien-krisenkoop_mensch-computer.pdf http://www.oldenbourg-link.com/doi/abs/10.1524/9783486712742.171},
abstract = {Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.},
booktitle = {Mensch \& {Computer} 2011: Übermedien Übermorgen},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Pohl, Patrik and Pipek, Volkmar},
editor = {Eibl, Maximilian},
year = {2011},
keywords = {CSCW, HCI, Kooperation, InfoStrom, RSBE},
pages = {171--180},
}

Dörner, C., Wiedenhoefer, T., Sprenger, M. & Pipek, V. (2011)SISO: Simple Service Orchestration (Video Showcase)

Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work. New York, NY, USA, Publisher: ACM, Pages: 575–576 doi:10.1145/1958824.1958913
[BibTeX] [Download PDF]

@inproceedings{dorner_siso_2011,
address = {New York, NY, USA},
series = {{CSCW} '11},
title = {{SISO}: {Simple} {Service} {Orchestration} ({Video} {Showcase})},
isbn = {978-1-4503-0556-3},
url = {http://doi.acm.org/10.1145/1958824.1958913 http://dl.acm.org/citation.cfm?id=1958913},
doi = {10.1145/1958824.1958913},
booktitle = {Proceedings of the {ACM} 2011 {Conference} on {Computer} {Supported} {Cooperative} {Work}},
publisher = {ACM},
author = {Dörner, Christian and Wiedenhoefer, Torben and Sprenger, Mary-Ann and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, EUDISMES, end-user development, business process adaptation, process design environment, service orchestration},
pages = {575--576},
}

Wiedenhöfer, T., Reuter, C., Ley, B., Pipek, V., Wiedenhoefer, T., Reuter, C., Ley, B. & Pipek, V. (2011)Inter-Organizational Crisis Management Infrastructures for Electrical Power Breakdowns

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Lisbon, Portugal, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.

@inproceedings{wiedenhofer_inter-organizational_2011,
address = {Lisbon, Portugal},
title = {Inter-{Organizational} {Crisis} {Management} {Infrastructures} for {Electrical} {Power} {Breakdowns}},
url = {http://www.peasec.de/paper/2011/2011_WiedenhoeferReuterLeyPipek_CrisisManagementInfrastructures_ISCRAM.pdf https://www.wineme.uni-siegen.de/paper/2011/wiedenhoeferreuterleypipek_2011_crisismanagementinfrastructures_iscram2011.pdf},
abstract = {Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Wiedenhöfer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar and Wiedenhoefer, Torben and Reuter, Christian and Ley, Benedikt and Pipek, Volkmar},
year = {2011},
keywords = {crisis management, CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, citizen, Citizen Participation., Crisis Management, inter-organizational communication and learning, Inter-organizational Communication and Learning, user-centered design, User-Centered Design},
}

Reuter, C., Marx, A. & Pipek, V. (2011)Social Software as an Infrastructure for Crisis Management – a Case Study about Current Practice and Potential Usage

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Lisbon, Portugal, Publisher: ISCRAM, Pages: 1–10
[BibTeX] [Abstract] [Download PDF]

In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software’ we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.

@inproceedings{reuter_social_2011,
address = {Lisbon, Portugal},
title = {Social {Software} as an {Infrastructure} for {Crisis} {Management} – a {Case} {Study} about {Current} {Practice} and {Potential} {Usage}},
url = {https://www.wineme.uni-siegen.de/paper/2011/reutermarxpipek_2011_socialsoftwareinfrastructure_iscram.pdf},
abstract = {In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term ‘social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, HCI, PRAXLABS, SMO, Infrastruktur, Kooperation, InfoStrom, RSBE},
pages = {1--10},
}

Hess, J., Dörner, C., Pipek, V. & Wiedenhoefer, T. (2011)Expressing Use – Infrastructure Probes in Professional Environments

End-User Development – 3rd International Symposium, IS-EUD 2011, Torre Canne (BR), Italy, June 7-10, 2011. Proceedings., Publisher: Springer, Pages: 301–306 doi:10.1007/978-3-642-21530-8_30
[BibTeX] [Download PDF]

@inproceedings{hess_expressing_2011,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Expressing {Use} - {Infrastructure} {Probes} in {Professional} {Environments}},
volume = {6654},
isbn = {978-3-642-21529-2},
url = {http://dx.doi.org/10.1007/978-3-642-21530-8_30},
doi = {10.1007/978-3-642-21530-8_30},
booktitle = {End-{User} {Development} - 3rd {International} {Symposium}, {IS}-{EUD} 2011, {Torre} {Canne} ({BR}), {Italy}, {June} 7-10, 2011. {Proceedings}},
publisher = {Springer},
author = {Hess, Jan and Dörner, Christian and Pipek, Volkmar and Wiedenhoefer, Torben},
editor = {Costabile, Maria Francesca and Dittrich, Yvonne and Fischer, Gerhard and Piccinno, Antonio},
year = {2011},
keywords = {CSCW, PRAXLABS, MdK, EUDISMES},
pages = {301--306},
}

Herbrechter, M., Ley, B. & Stein, M. (2011)Kontextsensitive Service-Infrastruktur für die mobile Nutzung von Home-IT

10. Internationale Tagung Wirtschaftsinformatik, Zürich, 16.-18. Februar 2011., Pages: 14
[BibTeX] [Download PDF]

@inproceedings{herbrechter_kontextsensitive_2011,
title = {Kontextsensitive {Service}-{Infrastruktur} für die mobile {Nutzung} von {Home}-{IT}},
url = {http://aisel.aisnet.org/wi2011/14},
booktitle = {10. {Internationale} {Tagung} {Wirtschaftsinformatik}, {Zürich}, 16.-18. {Februar} 2011},
author = {Herbrechter, Marc and Ley, Benedikt and Stein, Martin},
year = {2011},
keywords = {CSCW, A-Paper, CONTici},
pages = {14},
}

Yetim, F., Wiedenhoefer, T. & Rohde, M. (2011)Designing for Motivation: Focusing on Motivational Values in Two Case Studies

Proceedings of the Third International Conference on Social Informatics. Berlin, Heidelberg, Publisher: Springer-Verlag, Pages: 255–268
[BibTeX] [Download PDF]

@inproceedings{yetim_designing_2011,
address = {Berlin, Heidelberg},
series = {{SocInfo}'11},
title = {Designing for {Motivation}: {Focusing} on {Motivational} {Values} in {Two} {Case} {Studies}},
isbn = {978-3-642-24703-3},
url = {http://dl.acm.org/citation.cfm?id=2050728.2050765},
booktitle = {Proceedings of the {Third} {International} {Conference} on {Social} {Informatics}},
publisher = {Springer-Verlag},
author = {Yetim, Fahri and Wiedenhoefer, Torben and Rohde, Markus},
year = {2011},
keywords = {CSCW, annotation, case studies, motivation, user participation, value sensitive design},
pages = {255--268},
}

Fiedrich, F., König-Ries, B., Koch, R., Pipek, V. & Strohschneider, S. (2011)Workshop “IT-Unterstützung von Einsatz- und Rettungskräften: Interdisziplinäre Anforderungsanalyse, Architekturen und Gestaltungskonzepte”

Software Engineering 2011 – Workshopband (inkl. Doktorandensymposium), Fachtagung des GI-Fachbereichs Softwaretechnik, 21.-25.02.2011, Karlsruhe., Publisher: GI, Pages: 177–180
[BibTeX] [Download PDF]

@inproceedings{fiedrich_workshop_2011,
series = {{LNI}},
title = {Workshop "{IT}-{Unterstützung} von {Einsatz}- und {Rettungskräften}: {Interdisziplinäre} {Anforderungsanalyse}, {Architekturen} und {Gestaltungskonzepte}"},
volume = {184},
isbn = {978-3-88579-278-9},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings184/article6317.html},
booktitle = {Software {Engineering} 2011 - {Workshopband} (inkl. {Doktorandensymposium}), {Fachtagung} des {GI}-{Fachbereichs} {Softwaretechnik}, 21.-25.02.2011, {Karlsruhe}},
publisher = {GI},
author = {Fiedrich, Frank and König-Ries, Birgitta and Koch, Rainer and Pipek, Volkmar and Strohschneider, Stefan},
editor = {Reussner, Ralf H and Pretschner, Alexander and Jähnichen, Stefan},
year = {2011},
keywords = {CSCW, PRAXLABS},
pages = {177--180},
}

Wiedenhoefer, T. & Pipek, V. (2011)Mit Societyware arbeiten: Erweiterte Unterstützung von Online-Petitionen

Mensch & Computer: Tagungsband. Chemnitz, Germany,, Publisher: Oldenbourg Verlag, Pages: 387–390
[BibTeX] [Download PDF]

@inproceedings{wiedenhoefer_mit_2011,
address = {Chemnitz, Germany,},
title = {Mit {Societyware} arbeiten: {Erweiterte} {Unterstützung} von {Online}-{Petitionen}},
isbn = {978-3-486-71235-3},
url = {http://dl.mensch-und-computer.de/handle/123456789/1543 https://books.google.de/books?hl=en&lr=&id=6U0qIA_Vlb0C&oi=fnd&pg=PA387&dq=Mit+Societyware+arbeiten+:+Erweiterte+Unterstützung+von+Online-Petitionen&ots=lr0JDbFQGz&sig=GRYYXgPzLxpaS8Qim5v3n-bdA-I},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Verlag},
author = {Wiedenhoefer, Torben and Pipek, Volkmar},
editor = {Eibl, Maximilian},
year = {2011},
keywords = {CSCW, ePet},
pages = {387--390},
}

Hess, J., Wan, L., Pipek, V. & Küstermann, G. (2011)Using paper and pen to control home-IT: lessons learned by hands-on experience

9th International Interactive TV&Video Conference, EuroITV ’11, Lisbon, Portugal, June 29 – July 01, 2011., Publisher: ACM, Pages: 203–212 doi:10.1145/2000119.2000162
[BibTeX] [Download PDF]

@inproceedings{hess_using_2011,
title = {Using paper and pen to control home-{IT}: lessons learned by hands-on experience},
isbn = {978-1-4503-0602-7},
url = {http://doi.acm.org/10.1145/2000119.2000162},
doi = {10.1145/2000119.2000162},
booktitle = {9th {International} {Interactive} {TV}\&{Video} {Conference}, {EuroITV} '11, {Lisbon}, {Portugal}, {June} 29 - {July} 01, 2011},
publisher = {ACM},
author = {Hess, Jan and Wan, Lin and Pipek, Volkmar and Küstermann, Guy},
editor = {Damásio, Manuel José and Cardoso, Gustavo and Quico, Célia and Geerts, David},
year = {2011},
keywords = {CSCW, EUDISMES},
pages = {203--212},
}

Wulf, V., Rohde, M., Pipek, V. & Stevens, G. (2011)Engaging with Practices: Design Case Studies as a Research Framework in CSCW

Proceedings of the Conference on Computer Supported Cooperative Work (CSCW). Hangzhou, China, Publisher: ACM Press, Pages: 505–512
[BibTeX]

@inproceedings{wulf_engaging_2011,
address = {Hangzhou, China},
title = {Engaging with {Practices}: {Design} {Case} {Studies} as a {Research} {Framework} in {CSCW}},
booktitle = {Proceedings of the {Conference} on {Computer} {Supported} {Cooperative} {Work} ({CSCW})},
publisher = {ACM Press},
author = {Wulf, Volker and Rohde, Markus and Pipek, Volkmar and Stevens, Gunnar},
year = {2011},
keywords = {CSCW, PRAXLABS, DBL, CONTici},
pages = {505--512},
}

Hess, J., Dörner, C., Pipek, V. & Wiedenhoefer, T. (2011)InfraCapture – Capture and Share Descriptions of Issues

Proceedings of the Workshop Appropriation and Creative Use: Linking User Studies and Design at CHI 2011., Pages: 1–4
[BibTeX]

@inproceedings{hess_infracapture_2011,
title = {{InfraCapture} – {Capture} and {Share} {Descriptions} of {Issues}},
booktitle = {Proceedings of the {Workshop} {Appropriation} and {Creative} {Use}: {Linking} {User} {Studies} and {Design} at {CHI} 2011},
author = {Hess, Jan and Dörner, Christian and Pipek, Volkmar and Wiedenhoefer, Torben},
year = {2011},
keywords = {CSCW, EUDISMES},
pages = {1--4},
}

Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2011)Cross-Media@Home: Plattformübergreifende Nutzung neuer Medien

Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 11–20
[BibTeX] [Download PDF]

@inproceedings{hess_cross-mediahome_2011,
title = {Cross-{Media}@{Home}: {Plattformübergreifende} {Nutzung} neuer {Medien}},
url = {http://dl.mensch-und-computer.de/handle/123456789/1512},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Verlag},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
editor = {Eibl, Maximilian},
year = {2011},
keywords = {CSCW, SocialMedia},
pages = {11--20},
}

Reuter, C. (2011)IT-basierte Kooperationsunterstützung im interorganisationalen Krisenmanagement

IN Koch, M. (Ed.), Doktoranden-Kolloquium der Tagung Mensch & Computer 2011
[BibTeX] [Abstract]

Die Dezentralität einer Organisation hat maßgeblichen Einfluss auf die Ausgestaltung von Kooperationsprozessen und deren Unterstützung durch IT-basierte Kooperationssysteme. Mein Dissertationsvorhaben untersucht momentane und potentielle Kooperationsprozesse im Spannungsfeld von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen, Organisationen und Bürgern im interorganisationalen Krisenmanagement bei Großschadenslagen. Ziel ist die Beantwortung der Frage, wie IT-basierte Kooperationsunterstützung dezentraler Organisationen am Beispiel des Krisenmanagements erfolgen kann.

@incollection{reuter_it-basierte_2011,
title = {{IT}-basierte {Kooperationsunterstützung} im interorganisationalen {Krisenmanagement}},
abstract = {Die Dezentralität einer Organisation hat maßgeblichen Einfluss auf die Ausgestaltung von Kooperationsprozessen und deren Unterstützung durch IT-basierte Kooperationssysteme. Mein Dissertationsvorhaben untersucht momentane und potentielle Kooperationsprozesse im Spannungsfeld von Behörden und Organisationen mit Sicherheitsaufgaben, Unternehmen, Organisationen und Bürgern im interorganisationalen Krisenmanagement bei Großschadenslagen. Ziel ist die Beantwortung der Frage, wie IT-basierte Kooperationsunterstützung dezentraler Organisationen am Beispiel des Krisenmanagements erfolgen kann.},
booktitle = {Doktoranden-{Kolloquium} der {Tagung} {Mensch} \& {Computer} 2011},
publisher = {Michael Koch, Chemnitz},
author = {Reuter, Christian},
editor = {Koch, Michael},
year = {2011},
keywords = {CSCW, Kooperation, RSBE, Infostrom},
}

Cuel, R., Morozova, O., Rohde, M., Simperl, E., Siorpaes, K., Tokarchuk, O., Wiedenhoefer, T., Yetim, F. & Zamarian, M. (2011)Motivation Mechanisms for Participation in Human-Driven Semantic Content Creation

IN International Journal of Knowledge Engineering and Data Mining, Vol. 1, Pages: 331–349 doi:10.1504/IJKEDM.2011.040653
[BibTeX] [Download PDF]

@article{cuel_motivation_2011,
title = {Motivation {Mechanisms} for {Participation} in {Human}-{Driven} {Semantic} {Content} {Creation}},
volume = {1},
issn = {1755-2087},
url = {http://dx.doi.org/10.1504/IJKEDM.2011.040653 http://dl.acm.org/citation.cfm?id=1998327.1998330},
doi = {10.1504/IJKEDM.2011.040653},
number = {4},
journal = {International Journal of Knowledge Engineering and Data Mining},
author = {Cuel, Roberta and Morozova, Olga and Rohde, Markus and Simperl, Elena and Siorpaes, Katharina and Tokarchuk, Oksana and Wiedenhoefer, Torben and Yetim, Fahri and Zamarian, Marco},
year = {2011},
keywords = {CSCW},
pages = {331--349},
}

Ley, B., Betz, M., Pipek, V. & Wulf, V. (2011)Unterstützung kooperativer Arbeit mit wissenschaftlicher Literatur: Verknüpfung physischer und digitaler Wissensartefakte

IN Informatik Spektrum, Springer
[BibTeX]

@article{ley_unterstutzung_2011,
title = {Unterstützung kooperativer {Arbeit} mit wissenschaftlicher {Literatur}: {Verknüpfung} physischer und digitaler {Wissensartefakte}},
journal = {Informatik Spektrum, Springer},
author = {Ley, Benedikt and Betz, Matthias and Pipek, Volkmar and Wulf, Volker},
year = {2011},
keywords = {CSCW, CONTici},
}

Karasti, H., Janasik, N. & Talja, S. (2011)Tieteen infrastruktuurit—näkymättömiä tukirakenteita, kansallisia kilpailuvaltteja vai uuden tutkimusvision mahdollistajia?

IN Tieteessä tapahtuu, Pages: 31–36
[BibTeX]

@article{karasti_tieteen_2011,
title = {Tieteen infrastruktuurit—näkymättömiä tukirakenteita, kansallisia kilpailuvaltteja vai uuden tutkimusvision mahdollistajia?},
number = {3},
journal = {Tieteessä tapahtuu},
author = {Karasti, Helena and Janasik, Nina and Talja, Sanna},
year = {2011},
keywords = {cscw},
pages = {31--36},
}

Reuter, C., Pohl, P. & Pipek, V. (2011)Umgang mit Terminologien in inter-organisationaler Krisenkooperation – eine explorative Empirie

Mensch & Computer: Tagungsband. München, Germany, Publisher: Oldenbourg-Verlag, Pages: 171–180
[BibTeX] [Abstract] [Download PDF]

Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.

@inproceedings{reuter_umgang_2011,
address = {München, Germany},
title = {Umgang mit {Terminologien} in inter-organisationaler {Krisenkooperation} - eine explorative {Empirie}},
isbn = {978-3-486-71235-3},
url = {https://www.wineme.uni-siegen.de/paper/2011/reuter-pohl-pipek2011_terminologien-krisenkoop_mensch-computer.pdf http://www.oldenbourg-link.com/doi/abs/10.1524/9783486712742.171 http://www.degruyter.com/page/556},
abstract = {Ziel dieser Arbeit ist es, die Auswirkungen terminologischer Mehrdeutigkeiten, d.h. unterschiedlicher Begriffs-Verständnisse heterogener Akteursgruppen, auf die Gestaltung organisationsübergreifender Kooperationssysteme herauszustellen. Nach einer Darstellung theoretischer Ansätze des Umgangs mit Terminologien stellen wir unsere explorative empirische Studie, die wir am Beispiel des organisationsübergreifenden Krisenmanagements durchgeführt haben, vor. Hierauf aufbauend präsentieren wir unsere Befunde, leiten Anforderungen ab und schlagen technische Lösungen vor. Auch diskutieren wir Ansätze des Terminologiemanagements bezüglich ihrer Anwendbarkeit und stellen kooperative Ansätze zum Umgang mit Terminologien in interorganisationalen Kooperationssystemen vor.},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Pohl, Patrik and Pipek, Volkmar},
editor = {Eibl, Maximilian},
year = {2011},
keywords = {CSCW, InfoStrom, RSBE},
pages = {171--180},
}

Reuter, C. (2011)IT-basierte Kooperationsunterstützung im interorganisationalen Krisenmanagement

Doktoranden-Kolloquium der Tagung Mensch & Computer., Publisher: Michael Koch, Chemnitz
[BibTeX]

@inproceedings{reuter_it-basierte_2011-1,
title = {{IT}-basierte {Kooperationsunterstützung} im interorganisationalen {Krisenmanagement}},
booktitle = {Doktoranden-{Kolloquium} der {Tagung} {Mensch} \& {Computer}},
publisher = {Michael Koch, Chemnitz},
author = {Reuter, Christian},
year = {2011},
keywords = {CSCW, RSBE},
}

2010

Balduin, N., Becker, G., Brand, J., Görgen, M., Hannappel, M., Hasenfuß, P., Ley, B., Pipek, V., Probst, F., Reuter, C., Rose, T., Rusch, G., Wiedenhoefer, T. & Zinnen, A. (2010)InfoStrom: Learning information infrastructures for crisis management in case of medium to large electrical power breakdowns.

Proceedings of the Security Research Conference. Berlin, Germany, Publisher: Fraunhofer VVS
[BibTeX] [Abstract] [Download PDF]

One of the most important infrastructures in modern industrialized societies is the electricity network. Due to its fundamental role for many aspects of our everyday life, power infrastructures manifest a strong dependence between power suppliers and customers. Customers take the infrastructure for granted; it appears mostly invisible to them as long as it works, but in the case of breakdowns in power supply customers become aware of the dependence on electricity. They join professional actors in the recovery and coping work with regard to the electricity breakdown: Maintenance workers of the power provider, police, firefighters, red cross, etc. These institutions are professionalized for dealing with such situations, but the people affected by a power outage also need to be considered as actors.

@inproceedings{balduin_infostrom_2010,
address = {Berlin, Germany},
title = {{InfoStrom}: {Learning} information infrastructures for crisis management in case of medium to large electrical power breakdowns.},
url = {https://www.wineme.uni-siegen.de/paper/2010/balduinetal_learninginformationinfrastructuresforcrisismanagement_futuresecurity2010.pdf http://www.peasec.de/paper/2010/2010_Balduinetal_LearningInfrastructuresCrisisManagement_FutureSecurity.pdf},
abstract = {One of the most important infrastructures in modern industrialized societies is the electricity network. Due to its fundamental role for many aspects of our everyday life, power infrastructures manifest a strong dependence between power suppliers and customers. Customers take the infrastructure for granted; it appears mostly invisible to them as long as it works, but in the case of breakdowns in power supply customers become aware of the dependence on electricity. They join professional actors in the recovery and coping work with regard to the electricity breakdown: Maintenance workers of the power provider, police, firefighters, red cross, etc. These institutions are professionalized for dealing with such situations, but the people affected by a power outage also need to be considered as actors.},
booktitle = {Proceedings of the {Security} {Research} {Conference}},
publisher = {Fraunhofer VVS},
author = {Balduin, Norbert and Becker, Georg and Brand, Jürgen and Görgen, Michael and Hannappel, Mario and Hasenfuß, Patrick and Ley, Benedikt and Pipek, Volkmar and Probst, Florian and Reuter, Christian and Rose, Thomas and Rusch, Gebhard and Wiedenhoefer, Torben and Zinnen, Andreas},
year = {2010},
keywords = {CSCW, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE},
}

Betz, M. (2010)The Secret Life of Machines – Boundary Objects in Maintenance, Repair and Overhaul

IN Floréen, P., Krüger, A. & Spasojevic, M. (Eds.), Pervasive Computing: 8th International Conference, Pervasive 2010, Helsinki, Finland, May 17-20, 2010. Proceedings Berlin, Heidelberg doi:10.1007/978-3-642-12654-3_11
[BibTeX] [Download PDF]

@incollection{betz_secret_2010,
address = {Berlin, Heidelberg},
title = {The {Secret} {Life} of {Machines} – {Boundary} {Objects} in {Maintenance}, {Repair} and {Overhaul}},
isbn = {978-3-642-12654-3},
url = {http://dx.doi.org/10.1007/978-3-642-12654-3_11},
booktitle = {Pervasive {Computing}: 8th {International} {Conference}, {Pervasive} 2010, {Helsinki}, {Finland}, {May} 17-20, 2010. {Proceedings}},
publisher = {Springer Berlin Heidelberg},
author = {Betz, Matthias},
editor = {Floréen, Patrik and Krüger, Antonio and Spasojevic, Mirjana},
year = {2010},
doi = {10.1007/978-3-642-12654-3_11},
keywords = {CSCW, CONTici},
pages = {174--191},
}

Wiedenhoefer, T., Yetim, F. & Rohde, M. (2010)User-Centered Design Goals for Motivating Participation in Socially Embedded Software Tools

Workshop Proceedings of the International Conference on the Design of Cooperative Systems., Pages: 330–338
[BibTeX]

@inproceedings{wiedenhoefer_user-centered_2010,
title = {User-{Centered} {Design} {Goals} for {Motivating} {Participation} in {Socially} {Embedded} {Software} {Tools}},
booktitle = {Workshop {Proceedings} of the {International} {Conference} on the {Design} of {Cooperative} {Systems}},
author = {Wiedenhoefer, Torben and Yetim, Fahri and Rohde, Markus},
editor = {Stevens, Gunnar},
year = {2010},
keywords = {CSCW},
pages = {330--338},
}

Ziegler, J., Lukosch, S., Haake, J. & Pipek, V. (2010)Context-adaptive interaction for collaborative work

Proceedings of the 28th International Conference on Human Factors in Computing Systems, CHI 2010, Extended Abstracts Volume, Atlanta, Georgia, USA, April 10-15, 2010., Publisher: ACM, Pages: 4461–4464 doi:10.1145/1753846.1754174
[BibTeX] [Download PDF]

@inproceedings{ziegler_context-adaptive_2010,
title = {Context-adaptive interaction for collaborative work},
isbn = {978-1-60558-930-5},
url = {http://doi.acm.org/10.1145/1753846.1754174 http://dmrussell.net/CHI2010/docs/p4461.pdf},
doi = {10.1145/1753846.1754174},
booktitle = {Proceedings of the 28th {International} {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} 2010, {Extended} {Abstracts} {Volume}, {Atlanta}, {Georgia}, {USA}, {April} 10-15, 2010},
publisher = {ACM},
author = {Ziegler, Jürgen and Lukosch, Stephan and Haake, Jörg and Pipek, Volkmar},
editor = {Mynatt, Elizabeth D and Schoner, Don and Fitzpatrick, Geraldine and Hudson, Scott E and Edwards, W Keith and Rodden, Tom},
year = {2010},
keywords = {CSCW, CONTici, a-paper},
pages = {4461--4464},
}

Saeed, S., Pipek, V., Rohde, M. & Wulf, V. (2010)Managing nomadic knowledge: a case study of the European social forum

Proceedings of the Conference on Human Factors in Computing Systems (CHI). Atlanta, Georgia, USA, Publisher: ACM-Press, Pages: 537–546
[BibTeX] [Abstract] [Download PDF]

In this paper we portray a specific type of knowledge which we term ‘nomadic knowledge’. It is required periodically by different actors and travels along foreseeable paths between groups or communities of actors. This type of knowledge lets us question …

@inproceedings{saeed_managing_2010,
address = {Atlanta, Georgia, USA},
title = {Managing nomadic knowledge: a case study of the {European} social forum},
url = {https://www.wineme.uni-siegen.de/paper/2010/pap1652_saeed.pdf},
abstract = {In this paper we portray a specific type of knowledge which we term 'nomadic knowledge'. It is required periodically by different actors and travels along foreseeable paths between groups or communities of actors. This type of knowledge lets us question ...},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
publisher = {ACM-Press},
author = {Saeed, Saqib and Pipek, Volkmar and Rohde, Markus and Wulf, Volker},
year = {2010},
keywords = {CSCW, A-Paper, CONTici, community informatics, ethnographic case study, knowledge management, knowledge sharing, nomadic knowledge},
pages = {537--546},
}

Talja, S., Karasti, H. & Janasik, N. (2010)Tutkimusinfrastruktuuripolitiikan haasteet Suomessa: Tieteen infrastruktuurit-asiantuntijapaneelin antia

IN Informaatiotutkimus, Vol. 29
[BibTeX] [Download PDF]

@article{talja_tutkimusinfrastruktuuripolitiikan_2010,
title = {Tutkimusinfrastruktuuripolitiikan haasteet {Suomessa}: {Tieteen} infrastruktuurit-asiantuntijapaneelin antia},
volume = {29},
url = {http://ojs.tsv.fi/index.php/inf/article/view/3857},
number = {4},
journal = {Informaatiotutkimus},
author = {Talja, Sanna and Karasti, Helena and Janasik, Nina},
year = {2010},
keywords = {cscw},
}

Wulf, V., Pipek, V., Rosson, M. & de Ruyter, B. (2010)Special Issue on End-User Development Vol. 1

IN International Journal of Organizational and End User Computing (JOEUC), Vol. 22
[BibTeX]

@article{wulf_special_2010,
title = {Special {Issue} on {End}-{User} {Development} {Vol}. 1},
volume = {22},
number = {3},
journal = {International Journal of Organizational and End User Computing (JOEUC)},
author = {Wulf, Volker and Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris},
year = {2010},
keywords = {CSCW},
}

Karasti, H. (2010)Taking PD to Multiple Contexts

IN Scandinavian Journal of Information Systems, Vol. 22, Pages: 85–92
[BibTeX]

@article{karasti_taking_2010,
title = {Taking {PD} to {Multiple} {Contexts}},
volume = {22},
number = {1},
journal = {Scandinavian Journal of Information Systems},
author = {Karasti, H},
year = {2010},
keywords = {cscw},
pages = {85--92},
}

Spahn, M. (2010)Flexibilisierung und Individualisierung des betrieblichen Informationsmanagements durch End-User Development

, Siegen, Publisher: Dissertation, Fachbereich 5 Wirtschaftswissenschaften, Wirtschaftsinformatik und Wirtschaftsrecht, Universität Siegen
[BibTeX]

@book{spahn_flexibilisierung_2010,
address = {Siegen},
title = {Flexibilisierung und {Individualisierung} des betrieblichen {Informationsmanagements} durch {End}-{User} {Development}},
publisher = {Dissertation, Fachbereich 5 Wirtschaftswissenschaften, Wirtschaftsinformatik und Wirtschaftsrecht, Universität Siegen},
author = {Spahn, Michael},
year = {2010},
keywords = {CSCW, Dissertation, EUDISMES},
}

Dörner, C. (2010)Tailoring software infrastructures: integration of end-user development and service-oriented architectures

, Publisher: Eul
[BibTeX]

@book{dorner_tailoring_2010,
title = {Tailoring software infrastructures: integration of end-user development and service-oriented architectures},
isbn = {978-3-89936-947-2},
publisher = {Eul},
author = {Dörner, Christian},
year = {2010},
keywords = {CSCW, Dissertation, EUDISMES},
}

Ley, B. & Stein, M. (2010)Ambient-Aware Service Infrastructure for Home IT Environments

Workshop on Bridging among People, Places and Devices by Integrated, Ambient and Playful SocialMedia Approaches, 8th European Conference on Interactive TV.
[BibTeX]

@inproceedings{ley_ambient-aware_2010,
title = {Ambient-{Aware} {Service} {Infrastructure} for {Home} {IT} {Environments}},
booktitle = {Workshop on {Bridging} among {People}, {Places} and {Devices} by {Integrated}, {Ambient} and {Playful} {SocialMedia} {Approaches}, 8th {European} {Conference} on {Interactive} {TV}},
author = {Ley, Benedikt and Stein, Matthias},
year = {2010},
keywords = {CSCW},
}

Dörner, C. & Pipek, V. (2010)CoCoS-EUD – Context-based Collaboration Support for End User Development

Proceedings of the Workshop “Context-adaptive Information in Collaborative Work” (CHI 2010). Atlanta, GA, USA
[BibTeX]

@inproceedings{dorner_cocos-eud_2010,
address = {Atlanta, GA, USA},
title = {{CoCoS}-{EUD} - {Context}-based {Collaboration} {Support} for {End} {User} {Development}},
booktitle = {Proceedings of the {Workshop} "{Context}-adaptive {Information} in {Collaborative} {Work}" ({CHI} 2010)},
author = {Dörner, Christian and Pipek, Volkmar},
year = {2010},
keywords = {CSCW},
}

Müller, C., Pipek, V., Reuter, C., Mueller, C., Pipek, V. & Reuter, C. (2010)Globale Infrastruktur – lokales Arbeiten: Praxis IT-gestützter Wartung bei einem Energieversorger

Mensch & Computer 2010: Interaktive Kulturen. Duisburg, Germany, Publisher: Oldenbourg-Verlag, Pages: 37–46
[BibTeX] [Abstract] [Download PDF]

Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star & Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.

@inproceedings{muller_globale_2010,
address = {Duisburg, Germany},
title = {Globale {Infrastruktur} - lokales {Arbeiten}: {Praxis} {IT}-gestützter {Wartung} bei einem {Energieversorger}},
url = {https://www.wineme.uni-siegen.de/paper/2010/muellerreuterpipek_globaleinfrastruktur-itgestuetztewartungenergieversorger_menschundcomputer2010.pdf},
abstract = {Lokale Praxis und globale Informations- und Kommunikationstechnik (IT) gehen immer dann eine sichtbare Verbindung ein, wenn IT eingesetzt wird, um Echtzeit-Informationen an einen anderen Ort zu übertragen, so wie dies z.B. durch Mobiltelefone/ MMS, ferngesteuerte Sensoren oder Live-Webcams geschieht. Diese Arbeit beschreibt eine Feldstudie zu IT-unterstützter Wartungsarbeit innerhalb der Infrastruktur eines Energieversorgers. Die Studie möchte insbesondere die Relationen zwischen lokalen Praxen und der Gestaltung einer IT-Infrastruktur als „Location Based System“ hervorheben, die nicht auf den ersten Blick sichtbar sind. Besonders richten wir den Blick sowohl auf „das Globale“ als auch auf „das Lokale“ von Strom- und IT-Infrastruktur. Wir orientieren uns am Infrastruktur-Konzept von Star \& Ruhleder (1996) für eine Beschreibung und Analyse zweier unterschiedlicher Wartungsteams vor dem Hintergrund sozio-räumlicher sowie sozio-technischer Aspekte der Energieversorgungsinfrastruktur, der Informations- und Kommunikations-Infrastruktur und der jeweilig resultierenden Arbeitspraxis und diskutieren Konsequenzen für eine infrastrukturorientierte Technikgestaltung.},
booktitle = {Mensch \& {Computer} 2010: {Interaktive} {Kulturen}},
publisher = {Oldenbourg-Verlag},
author = {Müller, Claudia and Pipek, Volkmar and Reuter, Christian and Mueller, Claudia and Pipek, Volkmar and Reuter, Christian},
editor = {Ziegler, Jürgen and Schmidt, Albrecht},
year = {2010},
keywords = {CSCW, RWE, PRAXLABS, Infrastruktur, Kooperation, InfoStrom, RSBE, italg},
pages = {37--46},
}

Adeel, M., Nett, B. & Wulf, V. (2010)Innovating the field level of microfinance

Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development – ICTD ’10. New York, New York, USA, Publisher: ACM Press, Pages: 1–10 doi:10.1145/2369220.2369221
[BibTeX] [Download PDF]

@inproceedings{adeel_innovating_2010,
address = {New York, New York, USA},
series = {{ICTD} '10},
title = {Innovating the field level of microfinance},
isbn = {978-1-4503-0787-1},
url = {http://doi.acm.org/10.1145/2369220.2369221 http://dl.acm.org/citation.cfm?doid=2369220.2369221},
doi = {10.1145/2369220.2369221},
booktitle = {Proceedings of the 4th {ACM}/{IEEE} {International} {Conference} on {Information} and {Communication} {Technologies} and {Development} - {ICTD} '10},
publisher = {ACM Press},
author = {Adeel, Muhammad and Nett, Bernhard and Wulf, Volker},
year = {2010},
keywords = {CSCW, sustainability, participatory design, CONTici, Microfinance, ethnography, innovation, microfinance, microfinance technology, tailorablity, work practices},
pages = {1--10},
}

Ley, B. & Betz, M. (2010)Picnic: Integrating physical artifacts in collaborative settings for context-aware adaptation

CHI 2010 Workshop Context-Adaptive Interaction for Collaborative Work. Atlanta, USA
[BibTeX]

@inproceedings{ley_picnic_2010,
address = {Atlanta, USA},
title = {Picnic: {Integrating} physical artifacts in collaborative settings for context-aware adaptation},
booktitle = {{CHI} 2010 {Workshop} {Context}-{Adaptive} {Interaction} for {Collaborative} {Work}},
author = {Ley, Benedikt and Betz, Matthias},
year = {2010},
keywords = {CSCW, a-paper},
}

Stevens, G., Pipek, V. & Wulf, V. (2010)Appropriation Infrastructure: Mediating Appropriation and Production Work

IN Journal of Organizational and End User Computing (JOEUC), Vol. 22, Pages: 58–81
[BibTeX]

@article{stevens_appropriation_2010,
title = {Appropriation {Infrastructure}: {Mediating} {Appropriation} and {Production} {Work}},
volume = {22},
number = {2},
journal = {Journal of Organizational and End User Computing (JOEUC)},
author = {Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
year = {2010},
keywords = {CSCW, CONTici},
pages = {58--81},
}

Pipek, V., Rosson, M., de Ruyter, B. & Wulf, V. (2010)End User Development

IN Special Issue of the Journal of Organizational and End User Computing (JOEUC), Vol. 22
[BibTeX]

@article{pipek_end_2010,
title = {End {User} {Development}},
volume = {22},
number = {2,3},
journal = {Special Issue of the Journal of Organizational and End User Computing (JOEUC)},
author = {Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris and Wulf, Volker},
year = {2010},
keywords = {CSCW, CONTici},
}

Karasti, H. & Kangasniemi, M. (2010)”Like Stewardship or Curatorship, or Shepherding”: Ethics of Care in the Technoscientific Work Practice of LTER Information Managers

IN Elovaara, P., Sefyrin, J., Öhman, M-B. & Björkman, C. (Eds.), Travelling Thoughtfulness – Feminist technoscience stories
[BibTeX]

@incollection{karasti_like_2010,
title = {”{Like} {Stewardship} or {Curatorship}, or {Shepherding}”: {Ethics} of {Care} in the {Technoscientific} {Work} {Practice} of {LTER} {Information} {Managers}},
booktitle = {Travelling {Thoughtfulness} – {Feminist} technoscience stories},
publisher = {Department of Informatics, Ume{\textbackslash}textbackslashaaUniversity, Sweden},
author = {Karasti, Helena and Kangasniemi, Mari},
editor = {Elovaara, P and Sefyrin, J and Öhman, M-B. and Björkman, C},
year = {2010},
keywords = {cscw},
pages = {135--150},
}

Hess, J., Ley, B., Ogonowski, C. & Wan, L. (2010)SocialMedia: Unterstützung von Kommunikation und Austausch in Home-IT Umgebungen

WAM Workshop audiovisuelle Medien. Chemnitz, Pages: 1–12
[BibTeX]

@inproceedings{hess_socialmedia_2010-1,
address = {Chemnitz},
title = {{SocialMedia}: {Unterstützung} von {Kommunikation} und {Austausch} in {Home}-{IT} {Umgebungen}},
booktitle = {{WAM} {Workshop} audiovisuelle {Medien}},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin},
year = {2010},
keywords = {CSCW, PRAXLABS, SocialMedia},
pages = {1--12},
}

Yetim, F., Dörner, C. & Pipek, V. (2010)Unterstützung von Softwareanpassungen in Kleinen und Mittelständischen Unternehmen: Wege zu einer Anpassungskultur

IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 9, Pages: 31–37
[BibTeX]

@article{yetim_unterstutzung_2010,
title = {Unterstützung von {Softwareanpassungen} in {Kleinen} und {Mittelständischen} {Unternehmen}: {Wege} zu einer {Anpassungskultur}},
volume = {9},
number = {2},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Yetim, Fahri and Dörner, Christian and Pipek, Volkmar},
year = {2010},
keywords = {CSCW, EUDISMES},
pages = {31--37},
}

Haake, J., Lukosch, S., Pipek, V. & Hussein, T. (2010)Evaluation adaptiver Systeme (EASYS)

Mensch & Computer, Duisburg.
[BibTeX]

@inproceedings{haake_evaluation_2010,
title = {Evaluation adaptiver {Systeme} ({EASYS})},
booktitle = {Mensch \& {Computer}, {Duisburg}},
author = {Haake, Jörg and Lukosch, Stephan and Pipek, Volkmar and Hussein, T.},
year = {2010},
keywords = {CSCW, CONTici},
}

Wulf, V., Pipek, V., Rosson, M. & de Ruyter, B. (2010)New matters in End-User Development: Enculturing Qualities

IN Special Issue on End-User Development Vol. 1 of the International Journal of Organizational and End User Computing (JOEUC), Vol. 22, Pages: i–vii
[BibTeX]

@article{wulf_new_2010,
title = {New matters in {End}-{User} {Development}: {Enculturing} {Qualities}},
volume = {22},
number = {1},
journal = {Special Issue on End-User Development Vol. 1 of the International Journal of Organizational and End User Computing (JOEUC)},
author = {Wulf, Volker and Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris},
year = {2010},
keywords = {CSCW},
pages = {i--vii},
}

Karasti, H. (2010)Participant interventionist. Researcher role integrating ethnography and participatory design

The 3rd Qualitative Research Conference: Developing Research Practices. June 1-3, 2010., Pages: 1–12
[BibTeX] [Download PDF]

@inproceedings{karasti_participant_2010,
title = {Participant interventionist. {Researcher} role integrating ethnography and participatory design},
url = {http://www.uwasa.fi/midcom-serveattachmentguid-4b91bae6fcbdc1f347e54972d922834d/Karasti.pdf},
booktitle = {The 3rd {Qualitative} {Research} {Conference}: {Developing} {Research} {Practices}. {June} 1-3, 2010},
author = {Karasti, Helena},
year = {2010},
keywords = {cscw, ethnographically informed workplace studies, practice-based systems design, reflexivity},
pages = {1--12},
}

Stevens, G. & Draxler, S. (2010)Appropriation of the Eclipse Ecosystem: Local Integration of Global Network Production

IN Proceedings of COOP, Pages: 287–308 doi:10.1007/978-1-84996-211-7
[BibTeX] [Download PDF]

@article{stevens_appropriation_2010-1,
title = {Appropriation of the {Eclipse} {Ecosystem}: {Local} {Integration} of {Global} {Network} {Production}},
url = {http://link.springer.com/10.1007/978-1-84996-211-7%5Cnhttp://coop.wineme.fb5.uni-siegen.de/proceedings2010/16_gStevens_et_al_287_308.pdf},
doi = {10.1007/978-1-84996-211-7},
journal = {Proceedings of COOP},
author = {Stevens, Gunnar and Draxler, Sebastian},
year = {2010},
keywords = {cscw, appropriation, end user development, empirical study, software eco-, systems},
pages = {287--308},
}

2009

Dörner, C., Draxler, S., Pipek, V. & Wulf, V. (2009)End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems

IN IEEE Software, Vol. 26, Pages: 45–51 doi:10.1109/MS.2009.127
[BibTeX] [Download PDF]

@article{dorner_end_2009,
title = {End {Users} at the {Bazaar}: {Designing} {Next}-{Generation} {Enterprise} {Resource} {Planning} {Systems}},
volume = {26},
url = {http://dx.doi.org/10.1109/MS.2009.127},
doi = {10.1109/MS.2009.127},
number = {5},
journal = {IEEE Software},
author = {Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Wulf, Volker},
month = sep,
year = {2009},
keywords = {CSCW, PRAXLABS, A-Paper, EUDISMES, software engineering, business, domain-specific architectures, graphical user interfaces, visual programming, workflow management},
pages = {45--51},
}

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

@article{reuter_avoiding_2009,
title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
volume = {6},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
number = {3-4},
journal = {International Journal of Emergency Management (IJEM)},
author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
year = {2009},
keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, HCI, interorganisational training., management systems, RWE, italg},
pages = {356--368},
}

Grimm, R., Helbach, J., Mambrey, P. & Pipek, V. (2009)Vorwort der Workshop-Leitung

Informatik 2009: Im Focus das Leben, Beiträge der 39. Jahrestagung der Gesellschaft für Informatik e.V. (GI), 28.9.-2.10.2009, Lübeck, Deutschland, Proceedings., Publisher: GI, Pages: 200–201
[BibTeX] [Download PDF]

@inproceedings{grimm_vorwort_2009,
series = {{LNI}},
title = {Vorwort der {Workshop}-{Leitung}},
volume = {154},
isbn = {978-3-88579-248-2},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings154/P-154.pdf},
booktitle = {Informatik 2009: {Im} {Focus} das {Leben}, {Beiträge} der 39. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI}), 28.9.-2.10.2009, {Lübeck}, {Deutschland}, {Proceedings}},
publisher = {GI},
author = {Grimm, Rüdiger and Helbach, Jörg and Mambrey, Peter and Pipek, Volkmar},
editor = {Fischer, Stefan and Maehle, Erik and Reischuk, Rüdiger},
year = {2009},
keywords = {CSCW},
pages = {200--201},
}

Reuter, C., Pipek, V. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management

IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

@article{reuter_avoiding_2009-1,
title = {Avoiding crisis in communication: a computer-supported training approach for emergency management},
volume = {6},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571},
abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.},
number = {3-4},
journal = {International Journal of Emergency Management (IJEM)},
author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
year = {2009},
keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, interorganisational training., management systems, RWE, italg},
pages = {356--368},
}

Müller, C. & Pipek, V. (2009)Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company

Proceeding of the 6th International ISCRAM Conference. Gothenburg, Sweden
[BibTeX]

@inproceedings{muller_socio-spatial_2009,
address = {Gothenburg, Sweden},
title = {Socio-spatial implications of converging physical and digital infrastructures for crisis management: {Ethnography} of two service technician working environments of a power provider company},
booktitle = {Proceeding of the 6th {International} {ISCRAM} {Conference}},
author = {Müller, Claudia and Pipek, Volkmar},
year = {2009},
keywords = {CSCW, italg},
}

Livari, N., Karasti, H., Molin-Juustila, T., Salmela, S., Syrjänen, A. L. & Halkola, E. (2009)Mediation between design and use: Revisiting five empirical studies

IN Human IT – Journal for Information Technology Studies as a Human Science, Vol. 10, Pages: 81–126
[BibTeX] [Abstract]

This article investigates mediation between design and use, related\${\textbackslash}textbackslashbackslash\$nto which there is an abundant literature in information technology\${\textbackslash}textbackslashbackslash\$n(IT) research. However, the existing literature is fragmented and\${\textbackslash}textbackslashbackslash\$nunconnected. This analysis is motivated by revisiting five empirical\${\textbackslash}textbackslashbackslash\$nstudies that address the relationship between design and use. Our\${\textbackslash}textbackslashbackslash\$ncollaborative, inductive analysis has revealed mediation as highly\${\textbackslash}textbackslashbackslash\$ninfluential in these studies, but in a multitude of different forms.\${\textbackslash}textbackslashbackslash\$nEach study is discussed in relation to three themes: design, use,\${\textbackslash}textbackslashbackslash\$nand mediation. The key observations related to each study are highlighted.\${\textbackslash}textbackslashbackslash\$nThereafier, a categorization of forms of mediation is introduced\${\textbackslash}textbackslashbackslash\$nand discussed. The forms are labeled: 1) people in intermediary positions;\${\textbackslash}textbackslashbackslash\$n2) representations used in/for mediation; 3) collaborative methods;\${\textbackslash}textbackslashbackslash\$nand 4) long-term integrative forums. In addition, related to each\${\textbackslash}textbackslashbackslash\$nform, interesting aspects characterizing that particular form of\${\textbackslash}textbackslashbackslash\$nmediation are discussed. The article concludes that mediation clearly\${\textbackslash}textbackslashbackslash\$nis a complex phenomenon in need of further study. A number of interesting\${\textbackslash}textbackslashbackslash\$npaths for future work are identified. ©The authors Published by\${\textbackslash}textbackslashbackslash\$nthe University College of Bor{\textbackslash}textbackslashaas.

@article{livari_mediation_2009,
title = {Mediation between design and use: {Revisiting} five empirical studies},
volume = {10},
issn = {14021501},
abstract = {This article investigates mediation between design and use, related\${\textbackslash}textbackslashbackslash\$nto which there is an abundant literature in information technology\${\textbackslash}textbackslashbackslash\$n(IT) research. However, the existing literature is fragmented and\${\textbackslash}textbackslashbackslash\$nunconnected. This analysis is motivated by revisiting five empirical\${\textbackslash}textbackslashbackslash\$nstudies that address the relationship between design and use. Our\${\textbackslash}textbackslashbackslash\$ncollaborative, inductive analysis has revealed mediation as highly\${\textbackslash}textbackslashbackslash\$ninfluential in these studies, but in a multitude of different forms.\${\textbackslash}textbackslashbackslash\$nEach study is discussed in relation to three themes: design, use,\${\textbackslash}textbackslashbackslash\$nand mediation. The key observations related to each study are highlighted.\${\textbackslash}textbackslashbackslash\$nThereafier, a categorization of forms of mediation is introduced\${\textbackslash}textbackslashbackslash\$nand discussed. The forms are labeled: 1) people in intermediary positions;\${\textbackslash}textbackslashbackslash\$n2) representations used in/for mediation; 3) collaborative methods;\${\textbackslash}textbackslashbackslash\$nand 4) long-term integrative forums. In addition, related to each\${\textbackslash}textbackslashbackslash\$nform, interesting aspects characterizing that particular form of\${\textbackslash}textbackslashbackslash\$nmediation are discussed. The article concludes that mediation clearly\${\textbackslash}textbackslashbackslash\$nis a complex phenomenon in need of further study. A number of interesting\${\textbackslash}textbackslashbackslash\$npaths for future work are identified. ©The authors Published by\${\textbackslash}textbackslashbackslash\$nthe University College of Bor{\textbackslash}textbackslashaas.},
number = {2},
journal = {Human IT - Journal for Information Technology Studies as a Human Science},
author = {Livari, Netta and Karasti, Helena and Molin-Juustila, Tonja and Salmela, Sari and Syrjänen, Anna Liisa and Halkola, Eija},
year = {2009},
keywords = {cscw, Design, Inductive interpretive analysis, Mediation, Practice, Qualitative field study, Use},
pages = {81--126},
}

Stevens, G., Pipek, V. & Wulf, V. (2009)Appropriation Infrastructure: Supporting the Design of Usages

End-User Development – 2nd International Symposium, IS-EUD 2009, Siegen, Germany, March 2-4, 2009. Proceedings., Publisher: Springer, Pages: 50–69 doi:10.1007/978-3-642-00427-8_4
[BibTeX] [Download PDF]

@inproceedings{stevens_appropriation_2009,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Appropriation {Infrastructure}: {Supporting} the {Design} of {Usages}},
volume = {5435},
isbn = {978-3-642-00425-4},
url = {http://dx.doi.org/10.1007/978-3-642-00427-8_4 http://link.springer.com/chapter/10.1007/978-3-642-00427-8_4},
doi = {10.1007/978-3-642-00427-8_4},
booktitle = {End-{User} {Development} - 2nd {International} {Symposium}, {IS}-{EUD} 2009, {Siegen}, {Germany}, {March} 2-4, 2009. {Proceedings}},
publisher = {Springer},
author = {Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
editor = {Pipek, Volkmar and Rosson, Mary Beth and de Ruyter, Boris E R and Wulf, Volker},
year = {2009},
keywords = {CSCW, DBL, CONTici},
pages = {50--69},
}

(2009)End-User Development, 2nd International Symposium, IS-EUD 2009, Siegen, Germany, March 2-4, 2009. Proceedings

Pipek, V., Rosson, M. B., de Ruyter, B. E. R. & Wulf, V. (Eds.), Publisher: Springer doi:10.1007/978-3-642-00427-8
[BibTeX] [Download PDF]

@book{pipek_end-user_2009,
series = {Lecture {Notes} in {Computer} {Science}},
title = {End-{User} {Development}, 2nd {International} {Symposium}, {IS}-{EUD} 2009, {Siegen}, {Germany}, {March} 2-4, 2009. {Proceedings}},
volume = {5435},
isbn = {978-3-642-00425-4},
url = {http://dx.doi.org/10.1007/978-3-642-00427-8},
publisher = {Springer},
editor = {Pipek, Volkmar and Rosson, Mary Beth and de Ruyter, Boris E R and Wulf, Volker},
year = {2009},
doi = {10.1007/978-3-642-00427-8},
keywords = {CSCW, PRAXLABS},
}

Pipek, V. & Wulf, V. (2009)Infrastructuring: Towards an Integrated Perspective on the Design and Use of Information Technology

IN Journal of the Association of Information System (JAIS), Vol. 10, Pages: 306–332
[BibTeX] [Download PDF]

@article{pipek_infrastructuring_2009-2,
title = {Infrastructuring: {Towards} an {Integrated} {Perspective} on the {Design} and {Use} of {Information} {Technology}},
volume = {10},
url = {https://www.wineme.uni-siegen.de/paper/2009/pipek_wulf_jais_infrastructuring_2009.pdf},
number = {5},
journal = {Journal of the Association of Information System (JAIS)},
author = {Pipek, Volkmar and Wulf, Volker},
year = {2009},
keywords = {CSCW, MdK, CONTici},
pages = {306--332},
}

Hess, J. & Wiedenhoefer, T. (2009)Evaluate Experience: An Infotainment Use-Case

Workshop on Enhancing interaction spaces by social media for the elderly. ECSW 2009.
[BibTeX]

@inproceedings{hess_evaluate_2009,
title = {Evaluate {Experience}: {An} {Infotainment} {Use}-{Case}},
booktitle = {Workshop on {Enhancing} interaction spaces by social media for the elderly. {ECSW} 2009},
author = {Hess, Jan and Wiedenhoefer, Torben},
year = {2009},
keywords = {CSCW},
}

Pipek, V., Rosson, M., de Ruyter, B. & Wulf, V. (2009)Proceedings of the Second International Symposium on End User Development (IS-EUD 2009)

, Heidelberg, Publisher: Springer
[BibTeX]

@book{pipek_proceedings_2009,
address = {Heidelberg},
title = {Proceedings of the {Second} {International} {Symposium} on {End} {User} {Development} ({IS}-{EUD} 2009)},
publisher = {Springer},
author = {Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris and Wulf, Volker},
year = {2009},
keywords = {CSCW},
}

Pipek, V. & Wulf, V. (2009)Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology

IN Journal of the Association for Information Systems (JAIS), Vol. 10
[BibTeX] [Download PDF]

@article{pipek_infrastructuring_2009-1,
title = {Infrastructuring: {Toward} an {Integrated} {Perspective} on the {Design} and {Use} of {Information} {Technology}},
volume = {10},
url = {http://aisel.aisnet.org/jais/vol10/iss5/1},
number = {5},
journal = {Journal of the Association for Information Systems (JAIS)},
author = {Pipek, Volkmar and Wulf, Volker},
year = {2009},
keywords = {CSCW, A-Paper},
}

Dörner, C. & Rohde, M. (2009)Softwareanpassungspraxis von kleinen und mittelständischen Unternehmen

IN HMD – Praxis Wirtschaftsinformatik, Vol. 269
[BibTeX] [Download PDF]

@article{dorner_softwareanpassungspraxis_2009,
title = {Softwareanpassungspraxis von kleinen und mittelständischen {Unternehmen}},
volume = {269},
url = {http://www.dpunkt.de/hmdissues/269/10.php},
journal = {HMD - Praxis Wirtschaftsinformatik},
author = {Dörner, Christian and Rohde, Markus},
year = {2009},
keywords = {CSCW, EUDISMES},
}

Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden, Publisher: ISCRAM
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf http://www.peasec.de/paper/2009/2009_ReuterPipekMueller_ComputerSupportedCollaborativeTraining_ISCRAM.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
publisher = {ISCRAM},
author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {crisis management, crisis training, CSCW, HCI, RWE, PRAXLABS, computer supported collaborative learning, italg},
}

Reuter, C. & Pipek, V. (2009)Krisenkommunikation trainieren: Ein webgestützter Ansatz

Mensch & Computer 2009: Grenzenlos frei?. Berlin, Germany, Publisher: Oldenbourg-Verlag, Pages: 93–102
[BibTeX] [Abstract] [Download PDF]

Krisenmanagement fordert neben strategischer und organisationaler Vorbereitung auf die Bewältigungs- und Wiederherstellungsarbeit, auch Fähigkeiten, mit unvorhersehbaren Ereignissen und anderen Stakeholdern, die in die gleiche Krise involviert sind, umzugehen. Hier kann man sich nicht ausschließlich auf etablierte Informationsflüsse und Verhaltensmuster verlassen, sondern muss sich auch spontan-situativen Einflüssen stellen. Die für die Kommunikationsarbeit in und zwischen den involvierten Organisationen notwendigen Fähigkeiten müssen trainiert werden. Wir beschreiben die aktuelle Praxis des Krisenkommunikations-Trainings eines Energieversorgungsunternehmens (EVU) sowie den Prototypen zu dessen Unterstützung, den wir entwickelt, implementiert und evaluiert haben. Unser Trainingswerkzeug zielt nicht nur auf die lokale Praxis, sondern auch interorganisationale Trainings, was die Verbesserung eines gemeinsamen Verständnisses sowie der Informationsbedarfe anderer beinhaltet.

@inproceedings{reuter_krisenkommunikation_2009,
address = {Berlin, Germany},
title = {Krisenkommunikation trainieren: {Ein} webgestützter {Ansatz}},
url = {http://www.peasec.de/paper/2009/2009_ReuterPipek_KrisenkommunikationTrainieren_MenschComputer.pdf https://www.wineme.uni-siegen.de/paper/2009/reuterpipek_krisenkommunikationtrainieren_menschundcomputer_2009.pdf},
abstract = {Krisenmanagement fordert neben strategischer und organisationaler Vorbereitung auf die Bewältigungs- und Wiederherstellungsarbeit, auch Fähigkeiten, mit unvorhersehbaren Ereignissen und anderen Stakeholdern, die in die gleiche Krise involviert sind, umzugehen. Hier kann man sich nicht ausschließlich auf etablierte Informationsflüsse und Verhaltensmuster verlassen, sondern muss sich auch spontan-situativen Einflüssen stellen. Die für die Kommunikationsarbeit in und zwischen den involvierten Organisationen notwendigen Fähigkeiten müssen trainiert werden. Wir beschreiben die aktuelle Praxis des Krisenkommunikations-Trainings eines Energieversorgungsunternehmens (EVU) sowie den Prototypen zu dessen Unterstützung, den wir entwickelt, implementiert und evaluiert haben. Unser Trainingswerkzeug zielt nicht nur auf die lokale Praxis, sondern auch interorganisationale Trainings, was die Verbesserung eines gemeinsamen Verständnisses sowie der Informationsbedarfe anderer beinhaltet.},
booktitle = {Mensch \& {Computer} 2009: {Grenzenlos} frei?},
publisher = {Oldenbourg-Verlag},
author = {Reuter, Christian and Pipek, Volkmar},
editor = {Wandke, Hartmut and Kain, Saskia and Struve, Doreen},
year = {2009},
keywords = {CSCW, HCI, RWE, PRAXLABS},
pages = {93--102},
}

Reuter, C. (2009)Social Software als kritische Informations-Infrastruktur

Mensch & Computer: Workshopband. Berlin, Germany, Publisher: Logos-Verlag, Pages: 140–144
[BibTeX] [Abstract] [Download PDF]

Web 2.0 Anwendungen haben in einigen Anwendungsfeldern zur Unterstützung von Kommunikation und Zusammenarbeit in Unternehmen Einzug gehalten. Dieser Beitrag stellt auch mithilfe von Beispielen dar, warum Social Software als kritische Informations-Infrastruktur (KII) betrachtet werden kann. Es wird gezeigt, dass das „kritisch“ im Bezug auf die „Infrastruktur“ Fallbezogen verschieden gedeutet werden kann: zum einen kann deren Ausfall betriebliche Prozesse lähmen, zum anderen kann durch dessen Verfügbarkeit eine explizite und ungewünschte Darstellung kritischer Sachverhalte erfolgen.

@inproceedings{reuter_social_2009,
address = {Berlin, Germany},
title = {Social {Software} als kritische {Informations}-{Infrastruktur}},
url = {http://www.christianreuter.net/media/Publikationen/Reuter_SocialSoftwareKII_Web20_MenschundComputer2009.pdf},
abstract = {Web 2.0 Anwendungen haben in einigen Anwendungsfeldern zur Unterstützung von Kommunikation und Zusammenarbeit in Unternehmen Einzug gehalten. Dieser Beitrag stellt auch mithilfe von Beispielen dar, warum Social Software als kritische Informations-Infrastruktur (KII) betrachtet werden kann. Es wird gezeigt, dass das „kritisch“ im Bezug auf die „Infrastruktur“ Fallbezogen verschieden gedeutet werden kann: zum einen kann deren Ausfall betriebliche Prozesse lähmen, zum anderen kann durch dessen Verfügbarkeit eine explizite und ungewünschte Darstellung kritischer Sachverhalte erfolgen.},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Logos-Verlag},
author = {Reuter, Christian},
editor = {Kain, Saskia and Struve, Doreen and Wandke, Hartmut},
year = {2009},
keywords = {CSCW, HCI, RWE, PRAXLABS, SMO, Infrastruktur, InfoStrom},
pages = {140--144},
}

Pipek, V. & Wulf, V. (2009)Infrastructuring: Towards an Integrated Perspetive on the Design and Use of Information Technology

IN Journal of the Association of Information System (JAIS), Vol. 10, Pages: 306–332
[BibTeX] [Download PDF]

@article{pipek_infrastructuring_2009,
title = {Infrastructuring: {Towards} an {Integrated} {Perspetive} on the {Design} and {Use} of {Information} {Technology}},
volume = {10},
url = {http://www.wineme.uni-siegen.de/paper/2009/pipek_wulf_jais_infrastructuring_2009.pdf},
number = {5},
journal = {Journal of the Association of Information System (JAIS)},
author = {Pipek, Volkmar and Wulf, Volker},
year = {2009},
keywords = {CSCW, A-Paper},
pages = {306--332},
}

Hess, J. & Wiedenhoefer, T. (2009)Experienced Design for an Info- and Entertainment System in the Hotel Environment

Workshop on Designing and understanding enjoyable media experiences. Workshop on Designing and understanding enjoyable media experiences, European Conference on Interactive TV.
[BibTeX]

@inproceedings{hess_experienced_2009,
title = {Experienced {Design} for an {Info}- and {Entertainment} {System} in the {Hotel} {Environment}},
booktitle = {Workshop on {Designing} and understanding enjoyable media experiences. {Workshop} on {Designing} and understanding enjoyable media experiences, {European} {Conference} on {Interactive} {TV}},
author = {Hess, Jan and Wiedenhoefer, Torben},
year = {2009},
keywords = {CSCW, EUDISMES},
}

Reuter, C., Pipek, V. & Müller, C. (2009)Computer Supported Collaborative Training in Crisis Communication Management

Proceedings of the Information Systems for Crisis Response and Management (ISCRAM). Gothenburg, Sweden
[BibTeX] [Abstract] [Download PDF]

Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.

@inproceedings{reuter_computer_2009-1,
address = {Gothenburg, Sweden},
title = {Computer {Supported} {Collaborative} {Training} in {Crisis} {Communication} {Management}},
url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_computersupportedcollaborativetraining_iscram2009.pdf},
abstract = {Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.},
booktitle = {Proceedings of the {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia},
editor = {Landgren, Jonas and Jul, S},
year = {2009},
keywords = {crisis management, crisis training, CSCW, RWE, PRAXLABS, computer supported collaborative learning, italg},
}

2008

Dörner, C., Pipek, V., Weber, M. & Wulf, V. (2008)End-user Development: New Challenges for Service Oriented Architectures

Proceedings of the 4th International Workshop on End-user Software Engineering. New York, NY, USA, Publisher: ACM, Pages: 71–75 doi:10.1145/1370847.1370863
[BibTeX] [Download PDF]

@inproceedings{dorner_end-user_2008,
address = {New York, NY, USA},
series = {{WEUSE} '08},
title = {End-user {Development}: {New} {Challenges} for {Service} {Oriented} {Architectures}},
isbn = {978-1-60558-034-0},
url = {http://doi.acm.org/10.1145/1370847.1370863 http://www.cs.cmu.edu/ cdoerner/publications/weuse016-doerner.pdf},
doi = {10.1145/1370847.1370863},
booktitle = {Proceedings of the 4th {International} {Workshop} on {End}-user {Software} {Engineering}},
publisher = {ACM},
author = {Dörner, Christian and Pipek, Volkmar and Weber, Moritz and Wulf, Volker},
year = {2008},
keywords = {CSCW, EUDISMES, challenges, CONTici, end user development, requirements, service oriented architectures},
pages = {71--75},
}

Hess, J., Offenberg, S. & Pipek, V. (2008)Community driven development as participation?: involving user communities in a software design process

Proceedings of the Tenth Conference on Participatory Design, PDC 2008, Bloomington, Indiana, USA, October 1-4, 2008., Publisher: ACM, Pages: 31–40 doi:10.1145/1795234.1795240
[BibTeX] [Download PDF]

@inproceedings{hess_community_2008,
title = {Community driven development as participation?: involving user communities in a software design process},
isbn = {978-0-9818561-0-0},
url = {http://doi.acm.org/10.1145/1795234.1795240},
doi = {10.1145/1795234.1795240},
booktitle = {Proceedings of the {Tenth} {Conference} on {Participatory} {Design}, {PDC} 2008, {Bloomington}, {Indiana}, {USA}, {October} 1-4, 2008},
publisher = {ACM},
author = {Hess, Jan and Offenberg, Sinja and Pipek, Volkmar},
editor = {Hakken, David and Simonsen, Jesper and Roberston, Toni},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {31--40},
}

Hess, J., Küstermann, G. & Pipek, V. (2008)Premote: a user customizable remote control

Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008., Publisher: ACM, Pages: 3279–3284 doi:10.1145/1358628.1358844
[BibTeX] [Download PDF]

@inproceedings{hess_premote_2008,
title = {Premote: a user customizable remote control},
url = {http://doi.acm.org/10.1145/1358628.1358844},
doi = {10.1145/1358628.1358844},
booktitle = {Extended {Abstracts} {Proceedings} of the 2008 {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} 2008, {Florence}, {Italy}, {April} 5-10, 2008},
publisher = {ACM},
author = {Hess, Jan and Küstermann, Guy and Pipek, Volkmar},
editor = {Czerwinski, Mary and Lund, Arnold M and Tan, Desney S},
year = {2008},
keywords = {CSCW, EUDISMES, a-paper},
pages = {3279--3284},
}

Karasti, H. & Baker, K. S. (2008)Community Design: growing one’s own information infrastructure

Proceedings of the Tenth Anniversary Conference on Participatory Design 2008., Pages: 217–220
[BibTeX] [Abstract]

This paper examines the phenomenon of Community Design. It is a radical phenomenon in that community members collectively grow their own community information infrastructures without the intervention of professionals typically associated with such endeavors. A recently initiated comparative study draws on ongoing, longitudinal research engagements with a small number of communities and has identified a set of characteristics that apply across these communities that undertake Community Design. We present the characteristics grouped into three dimensions of community: organizational, social and technical. Finally, we draw attention to future research topics that we see as relevant to the expanding scopes of Participatory Design.

@inproceedings{karasti_community_2008,
title = {Community {Design}: growing one's own information infrastructure},
isbn = {978-0-9818561-0-0},
abstract = {This paper examines the phenomenon of Community Design. It is a radical phenomenon in that community members collectively grow their own community information infrastructures without the intervention of professionals typically associated with such endeavors. A recently initiated comparative study draws on ongoing, longitudinal research engagements with a small number of communities and has identified a set of characteristics that apply across these communities that undertake Community Design. We present the characteristics grouped into three dimensions of community: organizational, social and technical. Finally, we draw attention to future research topics that we see as relevant to the expanding scopes of Participatory Design.},
booktitle = {Proceedings of the {Tenth} {Anniversary} {Conference} on {Participatory} {Design} 2008},
author = {Karasti, Helena and Baker, Karen S},
year = {2008},
keywords = {cscw, community of practice, community design, information infrastructure, community membership, continuity, in situ, local, long-term},
pages = {217--220},
}

Grimm, R., Helbach, J., Mambrey, P. & Pipek, V. (2008)Elektronische Wahlen, elektronische Teilhabe, Societyware – Beherrschbare Systeme? Wünschenswerte Systeme?

INFORMATIK 2008, Beherrschbare Systeme – dank Informatik, Band 1, Beiträge der 38. Jahrestagung der Gesellschaft für Informatik e.V. (GI), 8. – 13. September, in München, Deutschland., Publisher: GI, Pages: 403–404
[BibTeX] [Download PDF]

@inproceedings{grimm_elektronische_2008,
series = {{LNI}},
title = {Elektronische {Wahlen}, elektronische {Teilhabe}, {Societyware} - {Beherrschbare} {Systeme}? {Wünschenswerte} {Systeme}?},
volume = {133},
isbn = {978-3-88579-227-7},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings133/article5187.html},
booktitle = {{INFORMATIK} 2008, {Beherrschbare} {Systeme} - dank {Informatik}, {Band} 1, {Beiträge} der 38. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI}), 8. - 13. {September}, in {München}, {Deutschland}},
publisher = {GI},
author = {Grimm, Rüdiger and Helbach, Jörg and Mambrey, Peter and Pipek, Volkmar},
editor = {Hegering, Heinz-Gerd and Lehmann, Axel and Ohlbach, Hans Jürgen and Scheideler, Christian},
year = {2008},
keywords = {CSCW},
pages = {403--404},
}

Hofmann, M., Ley, B. & Dörner, C. (2008)Endbenutzergerechte Anpassung von serviceorientierten Softwaresystemen

Multikonferenz Wirtschaftsinformatik (MKWI). München, Publisher: GITO-Verlag, Berlin
[BibTeX] [Download PDF]

@inproceedings{hofmann_endbenutzergerechte_2008,
address = {München},
title = {Endbenutzergerechte {Anpassung} von serviceorientierten {Softwaresystemen}},
url = {http://ibis.in.tum.de/mkwi08/18_Kooperationssysteme/09_Hofmann.pdf https://www.wiwi.uni-siegen.de/wirtschaftsinformatik/paper/2008/endbenutzergerechte_anpassung_von_serviceorientierten_softwaresystemen.pdf},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
publisher = {GITO-Verlag, Berlin},
author = {Hofmann, Markus and Ley, Benedikt and Dörner, Christian},
editor = {Bichler, Martin and Hess, Thomas and Krcmar, Helmut and Lechner, Ulrike and Matthes, Florian and Picot, Arnold and Speitkamp, Benjamin and Wolf, Petra},
year = {2008},
keywords = {CSCW, EUDISMES, CONTici},
}

Betz, M., Ley, B., Pipek, V. & Wulf, V. (2008)Folksonomies for real things – Tagging objects with RFID as a source for context-awareness

INFORMATIK 2008, Beherrschbare Systeme – dank Informatik, Band 2, Beiträge der 38. Jahrestagung der Gesellschaft für Informatik e.V. (GI), 8. – 13. September, in München, Deutschland., Publisher: GI, Pages: 789–795
[BibTeX] [Download PDF]

@inproceedings{betz_folksonomies_2008,
series = {{LNI}},
title = {Folksonomies for real things - {Tagging} objects with {RFID} as a source for context-awareness},
volume = {134},
isbn = {978-3-88579-228-4},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings134/article2184.html},
booktitle = {{INFORMATIK} 2008, {Beherrschbare} {Systeme} - dank {Informatik}, {Band} 2, {Beiträge} der 38. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI}), 8. - 13. {September}, in {München}, {Deutschland}},
publisher = {GI},
author = {Betz, Matthias and Ley, Benedikt and Pipek, Volkmar and Wulf, Volker},
editor = {Hegering, Heinz-Gerd and Lehmann, Axel and Ohlbach, Hans Jürgen and Scheideler, Christian},
year = {2008},
keywords = {CSCW, CONTici},
pages = {789--795},
}

Stevens, G. & Wiedenhoefer, T. (2008)Wiki inside. Neue Nutzungsformen von Wikis am Beispiel einer communitybasierten Kontexthilfe

IN Interaktionen, Sonderheft von Navigationen: Zeitschrift für Medien- und Kulturwissenschaften, Vol. 8, Pages: 159–184
[BibTeX] [Download PDF]

@article{stevens_wiki_2008,
title = {Wiki inside. {Neue} {Nutzungsformen} von {Wikis} am {Beispiel} einer communitybasierten {Kontexthilfe}},
volume = {8},
url = {http://dl.acm.org/citation.cfm?doid=1182475.1182498},
number = {1},
journal = {Interaktionen, Sonderheft von Navigationen: Zeitschrift für Medien- und Kulturwissenschaften},
author = {Stevens, Gunnar and Wiedenhoefer, Torben},
year = {2008},
keywords = {CSCW},
pages = {159--184},
}

Dörner, C., Hess, J., Pipek, V., Hess, J. & Pipek, V. (2008)Fostering user-developer collaboration with infrastructure probes

Proceedings of the 2008 International Workshop on Cooperative and Human Aspects of Software Engineering, \CHASE\ 2008, Leipzig, Germany, Tuesday, May 13, 2008., Publisher: ACM, Pages: 44–48 doi:10.1145/1370114.1370126
[BibTeX] [Download PDF]

@inproceedings{dorner_fostering_2008,
title = {Fostering user-developer collaboration with infrastructure probes},
isbn = {978-1-60558-039-5},
url = {http://doi.acm.org/10.1145/1370114.1370126},
doi = {10.1145/1370114.1370126},
booktitle = {Proceedings of the 2008 {International} {Workshop} on {Cooperative} and {Human} {Aspects} of {Software} {Engineering}, \{{CHASE}\} 2008, {Leipzig}, {Germany}, {Tuesday}, {May} 13, 2008},
publisher = {ACM},
author = {Dörner, Christian and Hess, Jan and Pipek, Volkmar and Hess, Jan and Pipek, Volkmar},
editor = {Cheng, Li-Te and Sillito, Jonathan and Storey, Margaret-Anne D and Tessem, Bjørnar and Venolia, Gina and de Souza, Cleidson R B and Dittrich, Yvonne and John, Michael and Hazzan, Orit and Maurer, Frank and Sharp, Helen and Singer, Janice and Sim, Susan Elliott},
year = {2008},
keywords = {CSCW, CONTici},
pages = {44--48},
}

Spahn, M., Dörner, C. & Wulf, V. (2008)End User Development: Approaches Towards a Flexible Software Design

Proceedings of the European Conference on Information Systems (ECIS). Galway, Ireland, Pages: 303–314
[BibTeX] [Download PDF]

@inproceedings{spahn_end_2008-1,
address = {Galway, Ireland},
title = {End {User} {Development}: {Approaches} {Towards} a {Flexible} {Software} {Design}},
url = {http://is2.lse.ac.uk/asp/aspecis/20080027.pdf},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
author = {Spahn, Michael and Dörner, Christian and Wulf, Volker},
editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {303--314},
}

Hess, J., Küstermann, G. & Pipek, V. (2008)p(ersonal)Remote – ein individuell gestaltbares Fernbedienungskonzept

Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 167–176
[BibTeX] [Download PDF]

@inproceedings{hess_personalremote_2008,
title = {p(ersonal){Remote} - ein individuell gestaltbares {Fernbedienungskonzept}},
isbn = {978-3-486-58900-9},
url = {http://dl.mensch-und-computer.de/handle/123456789/50},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Verlag},
author = {Hess, Jan and Küstermann, Guy and Pipek, Volkmar},
editor = {Herczeg, Michael and Kindsmüller, Martin Christof},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {167--176},
}

Pipek, V., Stevens, G., Müller, C., Veith, M. & Draxler, S. (2008)Towards an Appropriation Infrastructure: Supporting User Creativity in IT Adoption

Proceedings of the European Conference on Information Systems (ECIS). Galway, Ireland, Pages: 1165–1177
[BibTeX] [Download PDF]

@inproceedings{pipek_towards_2008,
address = {Galway, Ireland},
title = {Towards an {Appropriation} {Infrastructure}: {Supporting} {User} {Creativity} in {IT} {Adoption}},
url = {http://is2.lse.ac.uk/asp/aspecis/20080099.pdf},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
author = {Pipek, Volkmar and Stevens, Gunnar and Müller, Claudia and Veith, Michael and Draxler, Sebastian},
editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
year = {2008},
keywords = {CSCW},
pages = {1165--1177},
}

Lukosch, S. & Pipek, V. (2008)Use In Context: Between adaptivity and adaptation in context-based interactions

@inproceedings{lukosch_use_2008-1,
series = {{LNI}},
title = {Use {In} {Context}: {Between} adaptivity and adaptation in context-based interactions},
volume = {134},
isbn = {978-3-88579-228-4},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings134/article2182.html},
booktitle = {{INFORMATIK} 2008, {Beherrschbare} {Systeme} - dank {Informatik}, {Band} 2, {Beiträge} der 38. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI}), 8. - 13. {September}, in {München}, {Deutschland}},
publisher = {GI},
author = {Lukosch, Stephan and Pipek, Volkmar},
editor = {Hegering, Heinz-Gerd and Lehmann, Axel and Ohlbach, Hans Jürgen and Scheideler, Christian},
year = {2008},
keywords = {CSCW},
pages = {781--782},
}

Lukosch, S. & Pipek, V. (2008)Use in Context: Zwischen Adaptivität und Anpassbarkeit in kontextbasierten Interaktionen

Workshop auf der GI Jahrestagung – Informatik.
[BibTeX]

@inproceedings{lukosch_use_2008,
title = {Use in {Context}: {Zwischen} {Adaptivität} und {Anpassbarkeit} in kontextbasierten {Interaktionen}},
booktitle = {Workshop auf der {GI} {Jahrestagung} – {Informatik}},
author = {Lukosch, Stephan and Pipek, Volkmar},
year = {2008},
keywords = {CSCW, CONTici},
}

Barth, T. & Pipek, V. (2008)Workshop der Nachwuchswissenschaftler/innen

IN Wirtschaftsinformatik, Vol. 50, Pages: 256 doi:10.1365/s11576-008-0054-9
[BibTeX] [Download PDF]

@article{barth_workshop_2008,
title = {Workshop der {Nachwuchswissenschaftler}/innen},
volume = {50},
url = {http://dx.doi.org/10.1365/s11576-008-0054-9},
doi = {10.1365/s11576-008-0054-9},
number = {3},
journal = {Wirtschaftsinformatik},
author = {Barth, Thomas and Pipek, Volkmar},
year = {2008},
keywords = {CSCW},
pages = {256},
}

Karasti, H. & Baker, K. S. (2008)Digital Data Practices and the Long Term Ecological Research Program Growing Global

IN International Journal of Digital Curation, Vol. 3, Pages: 42–58
[BibTeX] [Download PDF]

@article{karasti_digital_2008,
title = {Digital {Data} {Practices} and the {Long} {Term} {Ecological} {Research} {Program} {Growing} {Global}},
volume = {3},
url = {http://ijdc.net/index.php/ijdc/article/view/86},
number = {2},
journal = {International Journal of Digital Curation},
author = {Karasti, Helena and Baker, Karen S},
year = {2008},
keywords = {cscw, MdK, LTER},
pages = {42--58},
}

Boden, A., Nett, B. & Wulf, V. (2008)Articulation work in small-scale offshore software development projects

IN Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering – CHASE ’08, Pages: 21–24 doi:10.1145/1370114.1370120
[BibTeX] [Abstract] [Download PDF]

The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss’ theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.

@article{boden_articulation_2008,
title = {Articulation work in small-scale offshore software development projects},
issn = {02705257},
url = {http://portal.acm.org/citation.cfm?doid=1370114.1370120},
doi = {10.1145/1370114.1370120},
abstract = {The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss' theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.},
journal = {Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering - CHASE '08},
author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker},
year = {2008},
keywords = {cscw, Artos, ethnography, articulation work, coordination, nearshoring, offshoring, sme},
pages = {21--24},
}

Spahn, M., Dörner, C. & Wulf, V. (2008)End User Development of Information Artefacts: A Design Challenge for Enterprise Systems

Proceedings of the European Conference on Information Systems (ECIS). Galway, Ireland, Pages: 482–493
[BibTeX] [Download PDF]

@inproceedings{spahn_end_2008,
address = {Galway, Ireland},
title = {End {User} {Development} of {Information} {Artefacts}: {A} {Design} {Challenge} for {Enterprise} {Systems}},
url = {http://is2.lse.ac.uk/asp/aspecis/20080042.pdf},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
author = {Spahn, Michael and Dörner, Christian and Wulf, Volker},
editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {482--493},
}

Wulf, V., Pipek, V. & Won, M. (2008)Component-based Tailorability: Towards Highly Flexible Software Applications

IN Int. Journal on Human-Computer Studies (IJHCS), Vol. 66, Pages: 1–22
[BibTeX] [Download PDF]

@article{wulf_component-based_2008,
title = {Component-based {Tailorability}: {Towards} {Highly} {Flexible} {Software} {Applications}},
volume = {66},
url = {https://www.wineme.uni-siegen.de/paper/2013/wulfetal2008_compbastailor_ijhcs.pdf},
number = {1},
journal = {Int. Journal on Human-Computer Studies (IJHCS)},
author = {Wulf, Volker and Pipek, Volkmar and Won, Markus},
year = {2008},
keywords = {CSCW, A-Paper, CONTici},
pages = {1--22},
}

Reuter, C. (2008)Computerunterstütztes kollaboratives Training im Krisenkommunikations-Management am Beispiel eines Energieversorgungsunternehmens (Diplomarbeit)

Pipek, V. & Wulf, V. (Eds.), Siegen
[BibTeX]

@book{reuter_computerunterstutztes_2008,
address = {Siegen},
title = {Computerunterstütztes kollaboratives {Training} im {Krisenkommunikations}-{Management} am {Beispiel} eines {Energieversorgungsunternehmens} ({Diplomarbeit})},
author = {Reuter, Christian},
editor = {Pipek, Volkmar and Wulf, Volker},
year = {2008},
keywords = {CSCW, HCI, RWE, Kooperation},
}

Reuter, C. & Georg, C. (2008)Entwicklung eines webbasierten Dokumentenmanagement-Systems für eine Fluggesellschaft

IN Journal WIRTSCHAFTSINFORMATIK, Vol. 50, Pages: 142–145 doi:10.1365/s11576-008-0026-0
[BibTeX] [Download PDF]

@article{reuter_entwicklung_2008,
title = {Entwicklung eines webbasierten {Dokumentenmanagement}-{Systems} für eine {Fluggesellschaft}},
volume = {50},
url = {http://www.peasec.de/paper/2008/2008_ReuterGeorg_EntwicklungWebbasiertesDMSFluggesellschaft_WI.pdf http://www.wirtschaftsinformatik-archiv.de/pdf/wi2008_2_142-145_studfor.pdf},
doi = {10.1365/s11576-008-0026-0},
number = {2},
journal = {Journal WIRTSCHAFTSINFORMATIK},
author = {Reuter, Christian and Georg, Christopher},
year = {2008},
keywords = {CSCW, HCI, A-Paper, Kooperation, GI-CSCW-A, IF 0.5, VHB-B, WKWI-A},
pages = {142--145},
}

Borggräfe, B., Dörner, C., Hess, J. & Pipek, V. (2008)Drawing Services: Towards a Paper-based Interface for End-user Service Orchestration

Proceedings of the 4th International Workshop on End-user Software Engineering. New York, NY, USA, Publisher: ACM, Pages: 66–70 doi:10.1145/1370847.1370862
[BibTeX] [Download PDF]

@inproceedings{borggrafe_drawing_2008,
address = {New York, NY, USA},
series = {{WEUSE} '08},
title = {Drawing {Services}: {Towards} a {Paper}-based {Interface} for {End}-user {Service} {Orchestration}},
isbn = {978-1-60558-034-0},
url = {http://doi.acm.org/10.1145/1370847.1370862},
doi = {10.1145/1370847.1370862},
booktitle = {Proceedings of the 4th {International} {Workshop} on {End}-user {Software} {Engineering}},
publisher = {ACM},
author = {Borggräfe, Björn and Dörner, Christian and Hess, Jan and Pipek, Volkmar},
year = {2008},
keywords = {CSCW, EUDISMES, CONTici, end-user development, service orchestration, haptic interfaces, paper-based interfaces, service-oriented architectures},
pages = {66--70},
}

2007

Stevens, G., Wulf, V. & Pipek, V. (2007)Infrastrukturen zur Aneignungsunterstützung – Ein Konzept zur Integration von produkt- und prozessorientierter Flexibilisierung

eOrganisation: Service-, Prozess-, Market-Engineering: 8. Internationale Tagung Wirtschaftsinformatik – Band 1, WI 2007, Karlsruhe, Germany, February 28 – March 2, 2007., Publisher: Universitaetsverlag Karlsruhe, Pages: 823–840
[BibTeX] [Download PDF]

@inproceedings{stevens_infrastrukturen_2007,
title = {Infrastrukturen zur {Aneignungsunterstützung} - {Ein} {Konzept} zur {Integration} von produkt- und prozessorientierter {Flexibilisierung}},
isbn = {978-3-86644-094-4},
url = {http://aisel.aisnet.org/wi2007/49},
booktitle = {{eOrganisation}: {Service}-, {Prozess}-, {Market}-{Engineering}: 8. {Internationale} {Tagung} {Wirtschaftsinformatik} - {Band} 1, {WI} 2007, {Karlsruhe}, {Germany}, {February} 28 - {March} 2, 2007},
publisher = {Universitaetsverlag Karlsruhe},
author = {Stevens, Gunnar and Wulf, Volker and Pipek, Volkmar},
editor = {Oberweis, Andreas and Weinhardt, Christof and Gimpel, Henner and Koschmider, Agnes and Pankratius, Victor and Schnizler, Björn},
year = {2007},
keywords = {CSCW, A-Paper},
pages = {823--840},
}

Dörner, C., Pipek, V. & Won, M. (2007)Supporting expertise awareness: finding out what others know

Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007. Cambridge, Massachusetts, Publisher: ACM, Pages: 9 doi:10.1145/1234772.1234784
[BibTeX] [Download PDF]

@inproceedings{dorner_supporting_2007,
address = {Cambridge, Massachusetts},
title = {Supporting expertise awareness: finding out what others know},
url = {http://doi.acm.org/10.1145/1234772.1234784},
doi = {10.1145/1234772.1234784},
booktitle = {Proceedings of the 1st {ACM} {Symposium} on {Computer} {Human} {Interaction} for {Management} of {Information} {Technology}, {CHIMIT} 2007},
publisher = {ACM},
author = {Dörner, Christian and Pipek, Volkmar and Won, Markus},
editor = {Kandogan, Eser and Jones, Patricia M},
year = {2007},
keywords = {CSCW, EUDISMES},
pages = {9},
}

Betz, M., Huq, M., Pipek, V., Rohde, M., Stevens, G., Englert, R. & Wulf, V. (2007)An Architecture for Adaptive and Adaptable Mobile Applications for Physically Handicapped People

Universal Access in Human Computer Interaction. Coping with Diversity, 4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, P., Publisher: Springer, Pages: 335–344 doi:10.1007/978-3-540-73279-2_37
[BibTeX] [Download PDF]

@inproceedings{betz_architecture_2007-1,
series = {Lecture {Notes} in {Computer} {Science}},
title = {An {Architecture} for {Adaptive} and {Adaptable} {Mobile} {Applications} for {Physically} {Handicapped} {People}},
volume = {4554},
isbn = {978-3-540-73278-5},
url = {http://dx.doi.org/10.1007/978-3-540-73279-2_37},
doi = {10.1007/978-3-540-73279-2_37},
booktitle = {Universal {Access} in {Human} {Computer} {Interaction}. {Coping} with {Diversity}, 4th {International} {Conference} on {Universal} {Access} in {Human}-{Computer} {Interaction}, {UAHCI} 2007, {Held} as {Part} of {HCI} {International} 2007, {Beijing}, {China}, {July} 22-27, 2007, {Proceedings}, {P}},
publisher = {Springer},
author = {Betz, Matthias and Huq, Mahmudul and Pipek, Volkmar and Rohde, Markus and Stevens, Gunnar and Englert, Roman and Wulf, Volker},
editor = {Stephanidis, Constantine},
year = {2007},
keywords = {CSCW},
pages = {335--344},
}

Dörner, C., Hess, J. & Pipek, V. (2007)Improving Information Systems by End User Development: A Case Study

Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007., Publisher: University of St. Gallen, Pages: 783–794
[BibTeX] [Download PDF]

@inproceedings{dorner_improving_2007,
title = {Improving {Information} {Systems} by {End} {User} {Development}: {A} {Case} {Study}},
url = {http://is2.lse.ac.uk/asp/aspecis/20070043.pdf},
booktitle = {Proceedings of the {Fifteenth} {European} {Conference} on {Information} {Systems}, {ECIS} 2007, {St}. {Gallen}, {Switzerland}, 2007},
publisher = {University of St. Gallen},
author = {Dörner, Christian and Hess, Jan and Pipek, Volkmar},
editor = {Österle, Hubert and Schelp, Joachim and Winter, Robert},
year = {2007},
keywords = {CSCW, EUDISMES},
pages = {783--794},
}

Johri, A., Pipek, V., Wulf, V. & Veith, M. (2007)Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology

Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007. Cambridge, Massachusetts, Publisher: ACM, Pages: 4 doi:10.1145/1234772.1234792
[BibTeX] [Download PDF]

@inproceedings{johri_bridging_2007,
address = {Cambridge, Massachusetts},
title = {Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology},
url = {http://doi.acm.org/10.1145/1234772.1234792},
doi = {10.1145/1234772.1234792},
booktitle = {Proceedings of the 1st {ACM} {Symposium} on {Computer} {Human} {Interaction} for {Management} of {Information} {Technology}, {CHIMIT} 2007},
publisher = {ACM},
author = {Johri, Aditya and Pipek, Volkmar and Wulf, Volker and Veith, Michael},
editor = {Kandogan, Eser and Jones, Patricia M},
year = {2007},
keywords = {CSCW},
pages = {4},
}

Pipek, V., Veith, M., Stevens, G., Müller, C. & Draxler, S. (2007)Jede Software ist “Social”

IN Gronau, N. & Mueller, C. (Eds.), Analyse sozialer Netzwerke und Social Software – Grundlagen und Anwendungsbeispiele Berlin
[BibTeX]

@incollection{pipek_jede_2007,
address = {Berlin},
title = {Jede {Software} ist "{Social}"},
booktitle = {Analyse sozialer {Netzwerke} und {Social} {Software} - {Grundlagen} und {Anwendungsbeispiele}},
publisher = {GITO Verlag},
author = {Pipek, Volkmar and Veith, Michael and Stevens, Gunnar and Müller, Claudia and Draxler, Sebastian},
editor = {Gronau, N. and Mueller, C.},
year = {2007},
keywords = {CSCW},
pages = {199--234},
}

2006

Betz, M., Hess, J., Pipek, V., Rohde, M., Wulf, V. & Scheidl, S. (2006)End-User Development in Small and Medium Enterprises: Research and development Issues

Workshop ‘The Next Step: From End-User Programming to End-User Software Engineering’ at the CHI 2006. Montreal, Canada
[BibTeX] [Download PDF]

@inproceedings{betz_end-user_2006,
address = {Montreal, Canada},
title = {End-{User} {Development} in {Small} and {Medium} {Enterprises}: {Research} and development {Issues}},
url = {http://eusesconsortium.org/weuse/},
booktitle = {Workshop '{The} {Next} {Step}: {From} {End}-{User} {Programming} to {End}-{User} {Software} {Engineering}' at the {CHI} 2006},
author = {Betz, Matthias and Hess, Jan and Pipek, Volkmar and Rohde, Markus and Wulf, Volker and Scheidl, Stefan},
year = {2006},
keywords = {CSCW},
}

Stevens, G. & Wiedenhoefer, T. (2006)CHIC – a pluggable solution for community help in context

Proceedings of the 4th Nordic Conference on Human-Computer Interaction 2006, Oslo, Norway, October 14-18, 2006., Publisher: ACM, Pages: 212–221 doi:10.1145/1182475.1182498
[BibTeX] [Download PDF]

@inproceedings{stevens_chic_2006,
title = {{CHIC} - a pluggable solution for community help in context},
url = {http://doi.acm.org/10.1145/1182475.1182498 http://dl.acm.org/citation.cfm?doid=1182475.1182498},
doi = {10.1145/1182475.1182498},
booktitle = {Proceedings of the 4th {Nordic} {Conference} on {Human}-{Computer} {Interaction} 2006, {Oslo}, {Norway}, {October} 14-18, 2006},
publisher = {ACM},
author = {Stevens, Gunnar and Wiedenhoefer, Torben},
editor = {Mørch, Anders I and Morgan, Konrad and Bratteteig, Tone and Ghosh, Gautam and Svanaes, Dag},
year = {2006},
keywords = {CSCW},
pages = {212--221},
}

Pipek, V. & Syrjänen, A. (2006)Infrastructuring as Capturing In-Situ Design

7th Mediterranean Conference on Information Systems, Association of Information Systems. Venice, Italy
[BibTeX]

@inproceedings{pipek_infrastructuring_2006,
address = {Venice, Italy},
title = {Infrastructuring as {Capturing} {In}-{Situ} {Design}},
booktitle = {7th {Mediterranean} {Conference} on {Information} {Systems}, {Association} of {Information} {Systems}},
author = {Pipek, Volkmar and Syrjänen, Anna-Liisa},
year = {2006},
keywords = {CSCW},
}

Pipek, V. & Wulf, V. (2006)Appropriation and Re-Appropriation of Groupware: Theoretical and Practical Implications of a Long-term Case Study

, Bonn, Germany, Publisher: IISI
[BibTeX]

@book{pipek_appropriation_2006,
address = {Bonn, Germany},
title = {Appropriation and {Re}-{Appropriation} of {Groupware}: {Theoretical} and {Practical} {Implications} of a {Long}-term {Case} {Study}},
publisher = {IISI},
author = {Pipek, Volkmar and Wulf, Volker},
year = {2006},
keywords = {CSCW},
}

Pipek, V., Rosson, M., Stevens, G. & Wulf, V. (2006)Supporting the Appropriation of ICT: End-User Development in Civil Societies

IN Learning in Communities – Interdisciplinary Perspectives on Human Centered Information Technology, Vol. 2, Pages: 25–27 doi:10.1007/978-1-84800-332-3_6
[BibTeX] [Download PDF]

@article{pipek_supporting_2006,
series = {Human-{Computer} {Interaction} {Series}},
title = {Supporting the {Appropriation} of {ICT}: {End}-{User} {Development} in {Civil} {Societies}},
volume = {2},
url = {http://dx.doi.org/10.1007/978-1-84800-332-3_6},
doi = {10.1007/978-1-84800-332-3_6},
number = {2},
journal = {Learning in Communities - Interdisciplinary Perspectives on Human Centered Information Technology},
author = {Pipek, Volkmar and Rosson, Mary-Beth and Stevens, Gunnar and Wulf, Volker},
editor = {Carroll, John M},
year = {2006},
keywords = {CSCW},
pages = {25--27},
}

Karasti, H., Baker, K. S. & Halkola, E. (2006)Enriching the Notion of Data Curation in E-Science: Data Managing and Information Infrastructuring in the Long Term Ecological Research (LTER) Network

IN Computer Supported Cooperative Work (CSCW), Vol. 15, Pages: 321–358 doi:10.1007/s10606-006-9023-2
[BibTeX] [Download PDF]

@article{karasti_enriching_2006,
title = {Enriching the {Notion} of {Data} {Curation} in {E}-{Science}: {Data} {Managing} and {Information} {Infrastructuring} in the {Long} {Term} {Ecological} {Research} ({LTER}) {Network}},
volume = {15},
url = {http://link.springer.com/10.1007/s10606-006-9023-2},
doi = {10.1007/s10606-006-9023-2},
number = {4},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Karasti, Helena and Baker, Karen S and Halkola, Eija},
year = {2006},
keywords = {cscw, MdK, ecology, information management, cyberinfrastructure, data stewardship, long-, scientific collaboration, term perspective},
pages = {321--358},
}

Mambrey, P., Pipek, V. & Budweg, S. (2006)Sozio-technische Infrastrukturen für demokratische Prozesse: Praxis und Perspektiven

Informatik 2006 – Informatik für Menschen., Pages: 397 – 403
[BibTeX]

@inproceedings{mambrey_sozio-technische_2006,
title = {Sozio-technische {Infrastrukturen} für demokratische {Prozesse}: {Praxis} und {Perspektiven}},
booktitle = {Informatik 2006 - {Informatik} für {Menschen}},
author = {Mambrey, Peter and Pipek, Volkmar and Budweg, Steffen},
editor = {Hochberger, Christian and Liskowsky, Rüdiger},
year = {2006},
keywords = {CSCW},
pages = {397 -- 403},
}

Dörner, C., Pipek, V., Betz, M., Hess, J., Rohde, M. & Wulf, V. (2006)End User Development in Small and Medium-Sized Enterprises: Empirical Findings Concerning the Adaptation Process of Software Systems

Informatik 2006 – Informatik für Menschen, Band 1, Beiträge der 36. Jahrestagung der Gesellschaft für Informatik e.V. (GI). Dresden, Germany, Publisher: GI, Pages: 600
[BibTeX] [Download PDF]

@inproceedings{dorner_end_2006,
address = {Dresden, Germany},
series = {{LNI}},
title = {End {User} {Development} in {Small} and {Medium}-{Sized} {Enterprises}: {Empirical} {Findings} {Concerning} the {Adaptation} {Process} of {Software} {Systems}},
volume = {93},
isbn = {978-3-88579-187-4},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings93/article4804.html},
booktitle = {Informatik 2006 - {Informatik} für {Menschen}, {Band} 1, {Beiträge} der 36. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI})},
publisher = {GI},
author = {Dörner, Christian and Pipek, Volkmar and Betz, Matthias and Hess, Jan and Rohde, Markus and Wulf, Volker},
editor = {Hochberger, Christian and Liskowsky, Rüdiger},
year = {2006},
keywords = {CSCW, EUDISMES},
pages = {600},
}

Pipek, V. & Kahler, H. (2006)Supporting Collaborative Tailoring

IN Lieberman, H., Paternò, F. & Wulf, V. (Eds.), End-User Development Berlin
[BibTeX] [Download PDF]

@incollection{pipek_supporting_2006-1,
address = {Berlin},
title = {Supporting {Collaborative} {Tailoring}},
url = {https://www.wineme.uni-siegen.de/paper/2005/pipekkahler_supportingcollaborativetailoring_2005.pdf http://www.springer.com/us/book/9781402042201},
booktitle = {End-{User} {Development}},
publisher = {Springer},
author = {Pipek, Volkmar and Kahler, Helge},
editor = {Lieberman, Henry and Paternò, Fabio and Wulf, Volker},
year = {2006},
keywords = {CSCW},
pages = {315--345},
}

Borggräfe, B., Dörner, C., Hess, J., Hofmann, M., Pipek, V., Wulf, V., Scheidl, S. & Vogel, T. (2006)EUDISMES – End-User Development in Small and Medium Enterprise Software Systems

Statusband Forschungsoffensive “Software Engineering 2006”. Berlin, Publisher: Bundesministerium für Bildung und Forschung
[BibTeX]

@inproceedings{borggrafe_eudismes_2006,
address = {Berlin},
title = {{EUDISMES} – {End}-{User} {Development} in {Small} and {Medium} {Enterprise} {Software} {Systems}},
booktitle = {Statusband {Forschungsoffensive} "{Software} {Engineering} 2006"},
publisher = {Bundesministerium für Bildung und Forschung},
author = {Borggräfe, Björn and Dörner, Christian and Hess, Jan and Hofmann, Markus and Pipek, Volkmar and Wulf, Volker and Scheidl, Stefan and Vogel, Thorsten},
year = {2006},
keywords = {CSCW, EUDISMES},
}

Budweg, S., Törpel, B., Burtschick, H., Pipek, V. & Poschen, M. (2006)Contributing to functionality – the case of a network of union educators

29th Information Systems Research Seminar in Scandinavia, IRIS 2006 : August 12-15 2006. Helsingoer, Denmark, Pages: 18pp
[BibTeX]

@inproceedings{budweg_contributing_2006,
address = {Helsingoer, Denmark},
title = {Contributing to functionality - the case of a network of union educators},
booktitle = {29th {Information} {Systems} {Research} {Seminar} in {Scandinavia}, {IRIS} 2006 : {August} 12-15 2006},
author = {Budweg, Steffen and Törpel, Bettina and Burtschick, Hans-Jörg and Pipek, Volkmar and Poschen, Meik},
year = {2006},
keywords = {CSCW},
pages = {18pp},
}

2005

Hinrichs, J., Pipek, V. & Wulf, V. (2005)Context Grabbing: Assigning Metadata in Large Document Collections

Proceedings of the Ninth European Conference on Computer Supported Cooperative Work, 18-22 September 2005, Paris, France., Publisher: Springer, Pages: 367–386
[BibTeX] [Download PDF]

@inproceedings{hinrichs_context_2005,
title = {Context {Grabbing}: {Assigning} {Metadata} in {Large} {Document} {Collections}},
isbn = {1-4020-4022-9},
url = {http://www.ecscw.org/2005/paper19.pdf},
booktitle = {Proceedings of the {Ninth} {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 18-22 {September} 2005, {Paris}, {France}},
publisher = {Springer},
author = {Hinrichs, Joachim and Pipek, Volkmar and Wulf, Volker},
editor = {Gellersen, Hans and Schmidt, Kjeld and Beaudouin-Lafon, Michel and Mackay, Wendy E},
year = {2005},
keywords = {CSCW},
pages = {367--386},
}

Pipek, V., Won, M., Englert, R. & Wulf, V. (2005)Tailoring Infrastructures: Supporting Cooperative Work with Configurable Email Filters

Groupware: Design, Implementation, and Use, 11th International Workshop, CRIWG 2005, Porto de Galinhas, Brazil, September 25-29, 2005, Proceedings., Publisher: Springer, Pages: 153–167 doi:10.1007/11560296_12
[BibTeX] [Download PDF]

@inproceedings{pipek_tailoring_2005,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Tailoring {Infrastructures}: {Supporting} {Cooperative} {Work} with {Configurable} {Email} {Filters}},
volume = {3706},
isbn = {3-540-29110-5},
url = {http://dx.doi.org/10.1007/11560296_12},
doi = {10.1007/11560296_12},
booktitle = {Groupware: {Design}, {Implementation}, and {Use}, 11th {International} {Workshop}, {CRIWG} 2005, {Porto} de {Galinhas}, {Brazil}, {September} 25-29, 2005, {Proceedings}},
publisher = {Springer},
author = {Pipek, Volkmar and Won, Markus and Englert, Roman and Wulf, Volker},
editor = {Fuks, Hugo and Lukosch, Stephan and Salgado, Ana Carolina},
year = {2005},
keywords = {CSCW},
pages = {153--167},
}

Pipek, V. (2005)Negotiating Infrastructure: Supporting the Appropriation of Collaborative Software

IN International Reports on Socio-Informatics (IRSI), Vol. 2, Pages: 44 p.
[BibTeX]

@article{pipek_negotiating_2005,
title = {Negotiating {Infrastructure}: {Supporting} the {Appropriation} of {Collaborative} {Software}},
volume = {2},
number = {1},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Pipek, Volkmar},
year = {2005},
keywords = {CSCW},
pages = {44 p.},
}

Dittrich, Y., Dourish, P., Mørch, A., Pipek, V., Stevens, G. & Törpel, B. (2005)Special Issue on Supporting Appropriation Work

IN International Reports on Socio-Informatics (IRSI), Vol. 2, Pages: 84 p.
[BibTeX]

@article{dittrich_special_2005,
title = {Special {Issue} on {Supporting} {Appropriation} {Work}},
volume = {2},
number = {2},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Dittrich, Yvonne and Dourish, Paul and Mørch, Anders and Pipek, Volkmar and Stevens, Gunnar and Törpel, Bettina},
year = {2005},
keywords = {CSCW},
pages = {84 p.},
}

Pipek, V. (2005)From Tailoring to Appropriation Support: Negotiating Groupware Usage

, Publisher: University of Oulu
[BibTeX] [Download PDF]

@book{pipek_tailoring_2005-1,
title = {From {Tailoring} to {Appropriation} {Support}: {Negotiating} {Groupware} {Usage}},
url = {http://jultika.oulu.fi/files/isbn9514276302.pdf},
publisher = {University of Oulu},
author = {Pipek, Volkmar},
year = {2005},
keywords = {CSCW, Dissertation, thesis},
}

2004

Stevens, G., Budweg, S. & Pipek, V. (2004)The “BSCWeasel” and Eclipse-powered Cooperative End User Development

Workshop “Eclipse as a Vehicle for CSCW Research” at the Int. Conf. on CSCW 2004. Chicago, IL, USA, Pages: 7 p.
[BibTeX]

@inproceedings{stevens_bscweasel_2004,
address = {Chicago, IL, USA},
title = {The "{BSCWeasel}" and {Eclipse}-powered {Cooperative} {End} {User} {Development}},
booktitle = {Workshop "{Eclipse} as a {Vehicle} for {CSCW} {Research}" at the {Int}. {Conf}. on {CSCW} 2004},
author = {Stevens, Gunnar and Budweg, Steffen and Pipek, Volkmar},
year = {2004},
keywords = {CSCW},
pages = {7 p.},
}

Karasti, H. & Syrjänen, A. (2004)Artful infrastructuring in two cases of community PD

Proceedings of the eighth conference on Participatory design Artful integration: interweaving media, materials and practices – PDC 04., Pages: 20–30 doi:10.1145/1011870.1011874
[BibTeX] [Abstract] [Download PDF]

In this paper, we use the notions of artful integrations and infrastructure to analyze two cases of community Participatory Design ‘in the wild’. Though the communities are quite different on the outside, they bear surprising similarities when it comes to collaboration in technology design. We identify several features of how the community members artfully integrate their everyday materials, tools, methods and practices into collaborative processes of infrastructuring. The notions of ‘artful integrations’ and ‘infrastructure’ sensitize our analysis towards a more conceptual understanding on information system development as multi-relational: socio-material, socio-historical and processual. We conclude by suggesting some refinements to the notions in the context of community PD.

@inproceedings{karasti_artful_2004,
title = {Artful infrastructuring in two cases of community {PD}},
volume = {1},
isbn = {1-58113-851-2},
url = {http://portal.acm.org/citation.cfm?doid=1011870.1011874},
doi = {10.1145/1011870.1011874},
abstract = {In this paper, we use the notions of artful integrations and infrastructure to analyze two cases of community Participatory Design 'in the wild'. Though the communities are quite different on the outside, they bear surprising similarities when it comes to collaboration in technology design. We identify several features of how the community members artfully integrate their everyday materials, tools, methods and practices into collaborative processes of infrastructuring. The notions of 'artful integrations' and 'infrastructure' sensitize our analysis towards a more conceptual understanding on information system development as multi-relational: socio-material, socio-historical and processual. We conclude by suggesting some refinements to the notions in the context of community PD.},
booktitle = {Proceedings of the eighth conference on {Participatory} design {Artful} integration: interweaving media, materials and practices - {PDC} 04},
author = {Karasti, Helena and Syrjänen, Anna-Liisa},
year = {2004},
keywords = {cscw, infrastructure, participatory design, artful inte-, community design, dog breeding, ecology, grations, information management},
pages = {20--30},
}

Karasti, H. & Baker, K. S. (2004)Infrastructuring for the long-term: ecological information management

37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the., Publisher: IEEE, Pages: 1–10 doi:10.1109/HICSS.2004.1265077
[BibTeX] [Abstract]

This paper foregrounds the long-term perspective and the role of information management in creating infrastructure to support collaborative ecological research. The case study of the long-term ecological research network is an ongoing research collaboration that integrates ethnographic and action research approaches. We describe three interdependent elements of science, data and technology for which information management provides support, and the articulation work needed for balancing their inherent tensions and the requirements generated by short and long term timeframes. We further describe information managers’ learning community and collaboration-in-design, two mechanisms created within the LTER for continuing technology development over the long-term. The notion of infrastructuring is related to ecological information management as an ongoing design process that highlights participation and co-construction, as well as the complex relationships between the long-term, data, participants, collaborations, information systems, and infrastructure. The understudied area that entails issues of long-term, care/maintenance, and infrastructure presents challenges for the design of large-scale collaborative information systems.

@inproceedings{karasti_infrastructuring_2004,
title = {Infrastructuring for the long-term: ecological information management},
isbn = {0-7695-2056-1},
doi = {10.1109/HICSS.2004.1265077},
abstract = {This paper foregrounds the long-term perspective and the role of information management in creating infrastructure to support collaborative ecological research. The case study of the long-term ecological research network is an ongoing research collaboration that integrates ethnographic and action research approaches. We describe three interdependent elements of science, data and technology for which information management provides support, and the articulation work needed for balancing their inherent tensions and the requirements generated by short and long term timeframes. We further describe information managers' learning community and collaboration-in-design, two mechanisms created within the LTER for continuing technology development over the long-term. The notion of infrastructuring is related to ecological information management as an ongoing design process that highlights participation and co-construction, as well as the complex relationships between the long-term, data, participants, collaborations, information systems, and infrastructure. The understudied area that entails issues of long-term, care/maintenance, and infrastructure presents challenges for the design of large-scale collaborative information systems.},
booktitle = {37th {Annual} {Hawaii} {International} {Conference} on {System} {Sciences}, 2004. {Proceedings} of the},
publisher = {IEEE},
author = {Karasti, Helena and Baker, K S},
year = {2004},
keywords = {cscw, MdK},
pages = {1--10},
}

Pipek, V. & Kahler, H. (2004)Tailoring together: A systematization and two cases

IN International Reports on Socio-Informatics (IRSI), Vol. 1, Pages: 48 p.
[BibTeX]

@article{pipek_tailoring_2004,
title = {Tailoring together: {A} systematization and two cases},
volume = {1},
number = {2},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Pipek, Volkmar and Kahler, Helge},
year = {2004},
keywords = {CSCW},
pages = {48 p.},
}

2003

Törpel, B., Pipek, V. & Rittenbruch, M. (2003)Creating Heterogeneity – Evolving Use of Groupware in a Network of Freelancers

IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 12, Pages: 381–409 doi:10.1023/A:1026192900770
[BibTeX] [Download PDF]

@article{torpel_creating_2003,
title = {Creating {Heterogeneity} - {Evolving} {Use} of {Groupware} in a {Network} of {Freelancers}},
volume = {12},
issn = {0925-9724},
url = {http://dx.doi.org/10.1023/A:1026192900770},
doi = {10.1023/A:1026192900770},
number = {4},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
author = {Törpel, Bettina and Pipek, Volkmar and Rittenbruch, Markus},
month = sep,
year = {2003},
keywords = {CSCW, A-Paper, ProSEC, evolving use, freelancers, groupware fabric, multiple approaches of groupware use, multiple parallel experimental use, objectification and appropriation, organization-wide groupware, Participatory Design, service network},
pages = {381--409},
}

Pipek, V. & Won, M. (2003)Etablierung von Wissensgemeinschaften in virtuellen Organisationen

Wirtschaftsinformatik 2003, Medien – Märkte – Mobilität, Band II., Publisher: Physica-Verlag, Pages: 1–20
[BibTeX] [Download PDF]

@inproceedings{pipek_etablierung_2003,
title = {Etablierung von {Wissensgemeinschaften} in virtuellen {Organisationen}},
isbn = {3-7908-0116-X},
url = {http://aisel.aisnet.org/wi2003/54},
booktitle = {Wirtschaftsinformatik 2003, {Medien} - {Märkte} - {Mobilität}, {Band} {II}},
publisher = {Physica-Verlag},
author = {Pipek, Volkmar and Won, Markus},
editor = {Uhr, Wolfgang and Esswein, Werner and Schoop, Eric},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {1--20},
}

Won, M. & Pipek, V. (2003)Sharing Knowledge on Knowledge – The eXact Peripheral Expertise Awareness System

IN J. UCS, Vol. 9, Pages: 1388–1397 doi:10.3217/jucs-009-12-1388
[BibTeX] [Download PDF]

@article{won_sharing_2003,
title = {Sharing {Knowledge} on {Knowledge} - {The} {eXact} {Peripheral} {Expertise} {Awareness} {System}},
volume = {9},
url = {http://dx.doi.org/10.3217/jucs-009-12-1388},
doi = {10.3217/jucs-009-12-1388},
number = {12},
journal = {J. UCS},
author = {Won, Markus and Pipek, Volkmar},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {1388--1397},
}

Iacucci, G., Pipek, V., Jacucci, G. & Kuutti, K. (2003)Continuing Design in Use of Tangible Computing Environments

The Good, the Bad and the Irrelevant – The User and the Future of Information and Communication Technogy (COST 269 conference). (Helsinki, Finland, Pages: 209–216
[BibTeX]

@inproceedings{iacucci_continuing_2003,
address = {(Helsinki, Finland},
title = {Continuing {Design} in {Use} of {Tangible} {Computing} {Environments}},
booktitle = {The {Good}, the {Bad} and the {Irrelevant} - {The} {User} and the {Future} of {Information} and {Communication} {Technogy} ({COST} 269 conference)},
author = {Iacucci, Giulio and Pipek, Volkmar and Jacucci, Gianni and Kuutti, Kari},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {209--216},
}

Pipek, V. (2003)Integrierte Konfliktmittlung an vernetzten Arbeitsplätzen

IN Märker, O. & Trénel, M. (Eds.), Online-Mediation Berlin
[BibTeX]

@incollection{pipek_integrierte_2003,
address = {Berlin},
title = {Integrierte {Konfliktmittlung} an vernetzten {Arbeitsplätzen}},
booktitle = {Online-{Mediation}},
publisher = {edition Sigma},
author = {Pipek, Volkmar},
editor = {Märker, Oliver and Trénel, Matthias},
year = {2003},
keywords = {CSCW, ProSEC},
}

Pipek, V. & Wulf, V. (2003)Pruning the Answer Garden: Knowledge Sharing in Maintenance Engineering

Proceedings of the Eighth European Conference on Computer Supported Cooperative Work, 14-18 September 2003, Helsinki, Finland., Publisher: Springer, Pages: 1–20
[BibTeX] [Download PDF]

@inproceedings{pipek_pruning_2003,
title = {Pruning the {Answer} {Garden}: {Knowledge} {Sharing} in {Maintenance} {Engineering}},
url = {http://www.ecscw.org/2003/001Pipek_ecscw03.pdf},
booktitle = {Proceedings of the {Eighth} {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, 14-18 {September} 2003, {Helsinki}, {Finland}},
publisher = {Springer},
author = {Pipek, Volkmar and Wulf, Volker},
editor = {Kuutti, Kari and Karsten, Eija Helena and Fitzpatrick, Geraldine and Dourish, Paul and Schmidt, Kjeld},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {1--20},
}

Mambrey, P., Pipek, V. & Rohde, M. (2003)Wissen und Lernen in Virtuellen Organisationen: Eine Einleitung

IN Mambrey, P., Pipek, V. & Rohde, M. (Eds.), Wissen und Lernen in Virtuellen Organisationen Heidelberg
[BibTeX]

@incollection{mambrey_wissen_2003,
address = {Heidelberg},
title = {Wissen und {Lernen} in {Virtuellen} {Organisationen}: {Eine} {Einleitung}},
booktitle = {Wissen und {Lernen} in {Virtuellen} {Organisationen}},
publisher = {Physica-Verlag},
author = {Mambrey, Peter and Pipek, Volkmar and Rohde, Markus},
editor = {Mambrey, Peter and Pipek, Volkmar and Rohde, Markus},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {1--13},
}

Pipek, V. (2003)An Integrated Design Environment for Collaborative Tailoring

Proceedings of the ACIS Fourth International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD’03), October 16-18, 2003, Lübeck, Germany., Publisher: ACIS, Pages: 430–438
[BibTeX]

@inproceedings{pipek_integrated_2003,
title = {An {Integrated} {Design} {Environment} for {Collaborative} {Tailoring}},
isbn = {0-9700776-7-X},
booktitle = {Proceedings of the {ACIS} {Fourth} {International} {Conference} on {Software} {Engineering}, {Artificial} {Intelligence}, {Networking} and {Parallel}/{Distributed} {Computing} ({SNPD}'03), {October} 16-18, 2003, {Lübeck}, {Germany}},
publisher = {ACIS},
author = {Pipek, Volkmar},
editor = {Dosch, Walter and Lee, Roger Y},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {430--438},
}

Pipek, V., Nuderscher, P. & Won, M. (2003)Periphere Wahrnehmung von Expertise

Mensch & Computer: Tagungsband., Publisher: Teubner, Pages: 219–228
[BibTeX] [Download PDF]

@inproceedings{pipek_periphere_2003,
title = {Periphere {Wahrnehmung} von {Expertise}},
url = {http://dl.mensch-und-computer.de/handle/123456789/628},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Teubner},
author = {Pipek, Volkmar and Nuderscher, Philippe and Won, Markus},
editor = {Szwillus, Gerd and Ziegler, Jürgen},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {219--228},
}

Mambrey, P., Pipek, V. & Rohde, M. (2003)Wissen und Lernen in Virtuellen Organisationen

Mambrey, P., Pipek, V. & Rohde, M. (Eds.), Heidelberg, Publisher: Physica-Verlag
[BibTeX]

@book{mambrey_wissen_2003-1,
address = {Heidelberg},
title = {Wissen und {Lernen} in {Virtuellen} {Organisationen}},
publisher = {Physica-Verlag},
author = {Mambrey, Peter and Pipek, Volkmar and Rohde, Markus},
editor = {Mambrey, Peter and Pipek, Volkmar and Rohde, Markus},
year = {2003},
keywords = {CSCW, ProSEC},
}

Pipek, V., Hinrichs, J. & Wulf, V. (2003)Sharing Expertise: Challenges for Technical Support

IN Ackerman, M., Pipek, V. & Wulf, V. (Eds.), Sharing Expertise: Beyond Knowledge Management Cambridge, MA, USA
[BibTeX]

@incollection{pipek_sharing_2003,
address = {Cambridge, MA, USA},
title = {Sharing {Expertise}: {Challenges} for {Technical} {Support}},
booktitle = {Sharing {Expertise}: {Beyond} {Knowledge} {Management}},
publisher = {MIT Press},
author = {Pipek, Volkmar and Hinrichs, Joachim and Wulf, Volker},
editor = {Ackerman, Mark and Pipek, Volkmar and Wulf, Volker},
year = {2003},
keywords = {CSCW, ProSEC},
pages = {111--136},
}

2002

Klamma, R., Pipek, V. & Wulf, V. (2002)Vergleichende Buchbesprechung: Gemeinschaften und ihre technische Unterstützung

IN Wirtschaftsinformatik, Vol. 44, Pages: 484–491
[BibTeX]

@article{klamma_vergleichende_2002,
title = {Vergleichende {Buchbesprechung}: {Gemeinschaften} und ihre technische {Unterstützung}},
volume = {44},
number = {5},
journal = {Wirtschaftsinformatik},
author = {Klamma, Ralf and Pipek, Volkmar and Wulf, Volker},
year = {2002},
keywords = {CSCW, A-Paper, ProSEC},
pages = {484--491},
}

Engelskirchen, T., Pipek, V. & Wulf, V. (2002)Lebenszyklus einer Groupware (Teil 3)

IN Verwaltung & Management, Vol. 8, Pages: 239–244
[BibTeX]

@article{engelskirchen_lebenszyklus_2002,
title = {Lebenszyklus einer {Groupware} ({Teil} 3)},
volume = {8},
number = {3},
journal = {Verwaltung \& Management},
author = {Engelskirchen, Torsten and Pipek, Volkmar and Wulf, Volker},
year = {2002},
keywords = {CSCW, ProSEC},
pages = {239--244},
}

Mambrey, P., Pipek, V., Rohde, M. & Won, M. (2002)Organizational learning: enabling self-organized knowledge logistics for a health insurance company

Proceedings of the Conference on Computer Support for Collaborative Learning: Foundations for a CSCL Community, CSCL ’02, Boulder, CO, USA, 2002., Publisher: International Society of the Learning Sciences, Pages: 662–663
[BibTeX] [Download PDF]

@inproceedings{mambrey_organizational_2002,
title = {Organizational learning: enabling self-organized knowledge logistics for a health insurance company},
url = {http://dl.acm.org/citation.cfm?id=1658774},
booktitle = {Proceedings of the {Conference} on {Computer} {Support} for {Collaborative} {Learning}: {Foundations} for a {CSCL} {Community}, {CSCL} '02, {Boulder}, {CO}, {USA}, 2002},
publisher = {International Society of the Learning Sciences},
author = {Mambrey, Peter and Pipek, Volkmar and Rohde, Markus and Won, Markus},
editor = {Stahl, Gerry},
year = {2002},
keywords = {CSCW, ProSEC},
pages = {662--663},
}

Ackerman, M., Wulf, V. & Pipek, V. (2002)Sharing Expertise: Beyond Knowledge Management

, Cambridge, MA, USA, Publisher: MIT Press
[BibTeX]

@book{ackerman_sharing_2002,
address = {Cambridge, MA, USA},
title = {Sharing {Expertise}: {Beyond} {Knowledge} {Management}},
isbn = {0-262-01195-6},
publisher = {MIT Press},
author = {Ackerman, Mark and Wulf, Volker and Pipek, Volkmar},
year = {2002},
keywords = {CSCW, ProSEC},
}

Pipek, V. & Won, M. (2002)Communication-oriented Computer Support for Knowledge Management

IN Informatik/Informatique – Magazine of the Swiss Informatics Societies, Pages: 39–43
[BibTeX]

@article{pipek_communication-oriented_2002,
title = {Communication-oriented {Computer} {Support} for {Knowledge} {Management}},
number = {1},
journal = {Informatik/Informatique - Magazine of the Swiss Informatics Societies},
author = {Pipek, Volkmar and Won, Markus},
year = {2002},
keywords = {CSCW, ProSEC},
pages = {39--43},
}

2001

Mambrey, P., Pipek, V. & Schrott, G. (2001)Kommunikation und Kooperation im Wissensaustausch in virtuellen Verbünden

Mensch & Computer: Tagungsband., Publisher: Teubner, Pages: 387–388
[BibTeX] [Download PDF]

@inproceedings{mambrey_kommunikation_2001,
series = {Berichte des {German} {Chapter} of the \{{ACM}\}},
title = {Kommunikation und {Kooperation} im {Wissensaustausch} in virtuellen {Verbünden}},
volume = {55},
url = {http://dl.mensch-und-computer.de/handle/123456789/767},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Teubner},
author = {Mambrey, Peter and Pipek, Volkmar and Schrott, Gregor},
editor = {Oberquelle, Horst and Oppermann, Reinhard and Krause, Jürgen},
year = {2001},
keywords = {CSCW, ProSEC},
pages = {387--388},
}

Mambrey, P., Pipek, V. & Won, M. (2001)Supporting communication-based expertise transfer in virtual organizations

Conference Supplement of the ECSCW’2001. Bonn, Germany, Pages: 35–38
[BibTeX]

@inproceedings{mambrey_supporting_2001,
address = {Bonn, Germany},
title = {Supporting communication-based expertise transfer in virtual organizations},
booktitle = {Conference {Supplement} of the {ECSCW}'2001},
author = {Mambrey, Peter and Pipek, Volkmar and Won, Markus},
year = {2001},
keywords = {CSCW, ProSEC},
pages = {35--38},
}

Pipek, V. (2001)Roles, Careers and the Fun component: Chess Servers as Virtual Communities of Practice

Position Paper at the Workshop “Actions and Identities in Virtual Communities of Practice” at the European Conference on CSCW – ECSCW’2001. Bonn, Germany
[BibTeX]

@inproceedings{pipek_roles_2001,
address = {Bonn, Germany},
title = {Roles, {Careers} and the {Fun} component: {Chess} {Servers} as {Virtual} {Communities} of {Practice}},
booktitle = {Position {Paper} at the {Workshop} "{Actions} and {Identities} in {Virtual} {Communities} of {Practice}" at the {European} {Conference} on {CSCW} - {ECSCW}'2001},
author = {Pipek, Volkmar},
year = {2001},
keywords = {CSCW, ProSEC},
}

Karasti, H. (2001)Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation

IN Computer Supported Cooperative Work (CSCW), Vol. 10, Pages: 211–246
[BibTeX] [Abstract]

This article discusses the integration of work practice and system design. By scrutin- ising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of ‘systemic analysis’ and ‘appreciative intervention’. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.

@article{karasti_bridging_2001,
title = {Bridging {Work} {Practice} and {System} {Design}: {Integrating} {Systemic} {Analysis}, {Appreciative} {Intervention} and {Practitioner} {Participation}},
volume = {10},
abstract = {This article discusses the integration of work practice and system design. By scrutin- ising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of ‘systemic analysis' and ‘appreciative intervention'. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.},
number = {2},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Karasti, Helena},
year = {2001},
keywords = {cscw, participatory design, integration, ethnography, analysis, image interpretation, interdisciplinarity, intervention, practitioner participation, radiology, system design, work practice},
pages = {211--246},
}

Pipek, V. (2001)Virtuelle Communities: Das Beispiel zweier Schachserver

Positionspapier zum Workshop “Kommunikation und Kooperation im Wissensaustausch in Virtuellen Verbünden” auf der Tagung “Mensch & Computer 2001”. Bad Honnef
[BibTeX]

@inproceedings{pipek_virtuelle_2001,
address = {Bad Honnef},
title = {Virtuelle {Communities}: {Das} {Beispiel} zweier {Schachserver}},
booktitle = {Positionspapier zum {Workshop} "{Kommunikation} und {Kooperation} im {Wissensaustausch} in {Virtuellen} {Verbünden}" auf der {Tagung} "{Mensch} \& {Computer} 2001"},
author = {Pipek, Volkmar},
year = {2001},
keywords = {CSCW, ProSEC},
}

Won, M., Pipek, V., Rohde, M. & Mambrey, P. (2001)Organisationales Lernen – Selbstorganisierte Wissenslogistik in einer Krankenversicherungsgesellschaft

Tagungsband zum 3. Kongress über Wissenstechnologien “KnowTech 2001”, Dresden, 1.-3. November 2001.
[BibTeX]

@inproceedings{won_organisationales_2001,
title = {Organisationales {Lernen} – {Selbstorganisierte} {Wissenslogistik} in einer {Krankenversicherungsgesellschaft}},
booktitle = {Tagungsband zum 3. {Kongress} über {Wissenstechnologien} "{KnowTech} 2001", {Dresden}, 1.-3. {November} 2001},
author = {Won, Markus and Pipek, Volkmar and Rohde, Markus and Mambrey, Peter},
year = {2001},
keywords = {CSCW, ProSEC},
}

Wulf, V., Pipek, V. & Pfeifer, A. (2001)Resolving function-based conflicts in groupware systems

IN AI & Society, Vol. 15, Pages: 233–262 doi:10.1007/BF01208707
[BibTeX] [Download PDF]

@article{wulf_resolving_2001,
title = {Resolving function-based conflicts in groupware systems},
volume = {15},
url = {http://dx.doi.org/10.1007/BF01208707},
doi = {10.1007/BF01208707},
number = {3},
journal = {AI \& Society},
author = {Wulf, Volker and Pipek, Volkmar and Pfeifer, Andreas},
year = {2001},
keywords = {CSCW, ProSEC},
pages = {233--262},
}

2000

Wulf, V., Kahler, H., Pipek, V., Andiel, S., Engelskirchen, T., Krings, M., Lemken, B., Poschen, M., Reichling, T., Rinne, J., Rittenbruch, M., Stiemerling, O., Törpel, B. & Won, M. (2000)ProSEC: Research Group on HCI and CSCW

IN ACM SIGGROUP Bulletin, Vol. 21, Pages: 10–12 doi:10.1145/605660.605663
[BibTeX] [Download PDF]

@article{wulf_prosec_2000,
title = {{ProSEC}: {Research} {Group} on {HCI} and {CSCW}},
volume = {21},
issn = {2372-7403},
url = {http://doi.acm.org/10.1145/605660.605663},
doi = {10.1145/605660.605663},
number = {2},
journal = {ACM SIGGROUP Bulletin},
author = {Wulf, Volker and Kahler, Helge and Pipek, Volkmar and Andiel, Stefan and Engelskirchen, Torsten and Krings, Matthias and Lemken, Birgit and Poschen, Meik and Reichling, Tim and Rinne, Jens and Rittenbruch, Markus and Stiemerling, Oliver and Törpel, Bettina and Won, Markus},
month = aug,
year = {2000},
keywords = {CSCW, ProSEC},
pages = {10--12},
}

Mambrey, P., Pipek, V., Pütz, G., Rohde, M., Thies, P., Won, M. & Wulf, V. (2000)OIViO – Organisationales Lernen in virtuellen Organisationen – Ein beteiligungsorientierter Ansatz

Verteiltes Arbeiten – Arbeit der Zukunft. Tagungsband der D-CSCW 2000., Publisher: Teubner, Pages: 271–272
[BibTeX] [Download PDF]

@inproceedings{mambrey_oivio_2000,
series = {Berichte des {German} {Chapter} of the \{{ACM}\}},
title = {{OIViO} - {Organisationales} {Lernen} in virtuellen {Organisationen} - {Ein} beteiligungsorientierter {Ansatz}},
volume = {54},
url = {http://dl.mensch-und-computer.de/handle/123456789/2482},
booktitle = {Verteiltes {Arbeiten} – {Arbeit} der {Zukunft}. {Tagungsband} der {D}-{CSCW} 2000},
publisher = {Teubner},
author = {Mambrey, Peter and Pipek, Volkmar and Pütz, Gerd and Rohde, Markus and Thies, Peter and Won, Markus and Wulf, Volker},
editor = {Reichwald, Ralf and Schlichter, Johann H},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {271--272},
}

Pipek, V. & Wulf, V. (2000)Building CSCW-Systems for Electronic Communities: Supporting Task-oriented Work

Position Paper for the Workshop “Electronic Communities: Places and Spaces, Contents and Boundaries” at the Conference “CHI’2000”.
[BibTeX]

@inproceedings{pipek_building_2000,
title = {Building {CSCW}-{Systems} for {Electronic} {Communities}: {Supporting} {Task}-oriented {Work}},
booktitle = {Position {Paper} for the {Workshop} "{Electronic} {Communities}: {Places} and {Spaces}, {Contents} and {Boundaries}" at the {Conference} "{CHI}'2000"},
author = {Pipek, Volkmar and Wulf, Volker},
year = {2000},
keywords = {CSCW, ProSEC, SMARTLIVE},
}

Pipek, V. & Won, M. (2000)Wissenslandschaften und Kommunikation

Positionspapier für den Workshop “Kommunikation und Kooperation in Knowledge Communities” auf der Deutschen Tagung zu Computer-Supported Cooperative Work (DCSCW). München, Pages: 9 p.
[BibTeX]

@inproceedings{pipek_wissenslandschaften_2000,
address = {München},
title = {Wissenslandschaften und {Kommunikation}},
booktitle = {Positionspapier für den {Workshop} "{Kommunikation} und {Kooperation} in {Knowledge} {Communities}" auf der {Deutschen} {Tagung} zu {Computer}-{Supported} {Cooperative} {Work} ({DCSCW})},
author = {Pipek, Volkmar and Won, Markus},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {9 p.},
}

Meyer, Léa., Pipek, V., Won, M. & Zimmer, C. (2000)Interaktive Lehrformen im Hochschulbetrieb: Neue Herausforderungen

Vernetztes Lernen mit digitalen Medien, Tagungsband zur D-CSCL 2000., Publisher: Springer, Pages: 85–99
[BibTeX]

@inproceedings{meyer_interaktive_2000,
title = {Interaktive {Lehrformen} im {Hochschulbetrieb}: {Neue} {Herausforderungen}},
booktitle = {Vernetztes {Lernen} mit digitalen {Medien}, {Tagungsband} zur {D}-{CSCL} 2000},
publisher = {Springer},
author = {Meyer, Léa and Pipek, Volkmar and Won, Markus and Zimmer, Christine},
editor = {Uellner, Stefan and Wulf, Volker},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {85--99},
}

Zimmer, C., Meyer, Léa., Pipek, V. & Wulf, V. (2000)Erfahrungsbericht zur Telelehrveranstaltung “Informatik und Gesellschaft” im Sommersemester 1999

IN IIG-Report, Universität Freiburg, Vol. 2000, Pages: 63 p.
[BibTeX]

@article{zimmer_erfahrungsbericht_2000,
title = {Erfahrungsbericht zur {Telelehrveranstaltung} "{Informatik} und {Gesellschaft}" im {Sommersemester} 1999},
volume = {2000},
number = {1},
journal = {IIG-Report, Universität Freiburg},
author = {Zimmer, Christine and Meyer, Léa and Pipek, Volkmar and Wulf, Volker},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {63 p.},
}

Won, M., Lemken, B. & Pipek, V. (2000)Vertrauensmanagement im Kontext virtueller Organisationen

IN berufsbildung, Vol. 54, Pages: 35–37
[BibTeX]

@article{won_vertrauensmanagement_2000,
title = {Vertrauensmanagement im {Kontext} virtueller {Organisationen}},
volume = {54},
number = {64},
journal = {berufsbildung},
author = {Won, Markus and Lemken, Birgit and Pipek, Volkmar},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {35--37},
}

Pipek, V., Märker, O., Rinner, C. & Schmidt-Belz, B. (2000)Discussions and Decisions: Enabling Participation in Design in Geographical Communities

IN Gurstein, M. (Ed.), Community Informatics: Enabling Communities with Information and Communications Technologies
[BibTeX]

@incollection{pipek_discussions_2000,
title = {Discussions and {Decisions}: {Enabling} {Participation} in {Design} in {Geographical} {Communities}},
booktitle = {Community {Informatics}: {Enabling} {Communities} with {Information} and {Communications} {Technologies}},
publisher = {IDEA Publishing Group},
author = {Pipek, Volkmar and Märker, Oliver and Rinner, Claus and Schmidt-Belz, Barbara},
editor = {Gurstein, Michael},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {358--375},
}

Märker, O. & Pipek, V. (2000)Computer-Supported Participation in Urban Planning from the viewpoint of ‘Communicative Planning Theory’

Proc. of the IFIP 8.5 Working Conference on Advances in Electronic Government 10 -11 February 2000, Seminario de Informatica y Derecho. Zaragoza, Spain, Pages: 43–58
[BibTeX]

@inproceedings{marker_computer-supported_2000,
address = {Zaragoza, Spain},
title = {Computer-{Supported} {Participation} in {Urban} {Planning} from the viewpoint of '{Communicative} {Planning} {Theory}'},
booktitle = {Proc. of the {IFIP} 8.5 {Working} {Conference} on {Advances} in {Electronic} {Government} 10 -11 {February} 2000, {Seminario} de {Informatica} y {Derecho}},
author = {Märker, Oliver and Pipek, Volkmar},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {43--58},
}

Mambrey, P., Pipek, V., Won, M. & Wulf, V. (2000)Kommunikation und Kooperation in Knowledge Communities

Verteiltes Arbeiten – Arbeit der Zukunft. Tagungsband der D-CSCW 2000., Publisher: Teubner, Pages: 255–256
[BibTeX] [Download PDF]

@inproceedings{mambrey_kommunikation_2000,
series = {Berichte des {German} {Chapter} of the \{{ACM}\}},
title = {Kommunikation und {Kooperation} in {Knowledge} {Communities}},
volume = {54},
url = {http://dl.mensch-und-computer.de/handle/123456789/2475},
booktitle = {Verteiltes {Arbeiten} – {Arbeit} der {Zukunft}. {Tagungsband} der {D}-{CSCW} 2000},
publisher = {Teubner},
author = {Mambrey, Peter and Pipek, Volkmar and Won, Markus and Wulf, Volker},
editor = {Reichwald, Ralf and Schlichter, Johann H},
year = {2000},
keywords = {CSCW, ProSEC},
pages = {255--256},
}

1999

Pipek, V. (1999)Enabling for Mass Communication in Community Design

IN ACM SIGGROUP Bulletin, Vol. 20, Pages: 13–15 doi:10.1145/331982.331991
[BibTeX] [Download PDF]

@article{pipek_enabling_1999,
title = {Enabling for {Mass} {Communication} in {Community} {Design}},
volume = {20},
issn = {2372-7403},
url = {http://doi.acm.org/10.1145/331982.331991},
doi = {10.1145/331982.331991},
number = {2},
journal = {ACM SIGGROUP Bulletin},
author = {Pipek, Volkmar},
month = aug,
year = {1999},
keywords = {CSCW, ProSEC},
pages = {13--15},
}

Pipek, V. & Wulf, V. (1999)Methodisches Vorgehen bei der Technikeinführung – Fallstudie des Projektes POLITeam zur Nutzung von Groupware

IN Zeitschrift für Verwaltung, Organisation, Personal (VOP), Pages: 39–44
[BibTeX]

@article{pipek_methodisches_1999,
title = {Methodisches {Vorgehen} bei der {Technikeinführung} - {Fallstudie} des {Projektes} {POLITeam} zur {Nutzung} von {Groupware}},
number = {3},
journal = {Zeitschrift für Verwaltung, Organisation, Personal (VOP)},
author = {Pipek, Volkmar and Wulf, Volker},
year = {1999},
keywords = {CSCW, ProSEC},
pages = {39--44},
}

Pipek, V. & Wulf, V. (1999)A groupware’s life

Proceedings of the 6th European Conference on Computer Supported Cooperative Work, Copenhagen, Denmark, September 12-16, 1999., Publisher: Center for Tele-Information, Technical University of Denmark, Centrifugevej, Building 371.2, \DK-2800\ Lyngby, Denmark, Pages: 199–218
[BibTeX]

@inproceedings{pipek_groupwares_1999,
title = {A groupware's life},
booktitle = {Proceedings of the 6th {European} {Conference} on {Computer} {Supported} {Cooperative} {Work}, {Copenhagen}, {Denmark}, {September} 12-16, 1999},
publisher = {Center for Tele-Information, Technical University of Denmark, Centrifugevej, Building 371.2, \{DK-2800\} Lyngby, Denmark},
author = {Pipek, Volkmar and Wulf, Volker},
editor = {Bødker, Susanne and Kyng, Morten and Schmidt, Kjeld},
year = {1999},
keywords = {CSCW, ProSEC},
pages = {199--218},
}

Pipek, V., Won, M. & Wulf, V. (1999)POLITeam – Ein Modell für IT-Einführungsprozesse – Konzepte und Erfahrungen zur Einführung von Groupware

IN Telekom Praxis, Vol. 76, Pages: 29–34
[BibTeX]

@article{pipek_politeam_1999,
title = {{POLITeam} - {Ein} {Modell} für {IT}-{Einführungsprozesse} - {Konzepte} und {Erfahrungen} zur {Einführung} von {Groupware}},
volume = {76},
number = {12},
journal = {Telekom Praxis},
author = {Pipek, Volkmar and Won, Markus and Wulf, Volker},
year = {1999},
keywords = {CSCW, ProSEC},
pages = {29--34},
}

Mambrey, P. & Pipek, V. (1999)Enhancing participatory design by multiple communication channels

Human-Computer Interaction: Communication, Cooperation, and Application Design, Proceedings of HCI International ’99 (the 8th International Conference on Human-Computer Interaction), Munich, Germany, August 22-26, 1999, Volume 2., Publisher: Lawrence Erlbaum, Pages: 387–391
[BibTeX]

@inproceedings{mambrey_enhancing_1999,
title = {Enhancing participatory design by multiple communication channels},
isbn = {0-8058-3392-7},
booktitle = {Human-{Computer} {Interaction}: {Communication}, {Cooperation}, and {Application} {Design}, {Proceedings} of {HCI} {International} '99 (the 8th {International} {Conference} on {Human}-{Computer} {Interaction}), {Munich}, {Germany}, {August} 22-26, 1999, {Volume} 2},
publisher = {Lawrence Erlbaum},
author = {Mambrey, Peter and Pipek, Volkmar},
editor = {Bullinger, Hans-Jörg and Ziegler, Jürgen},
year = {1999},
keywords = {CSCW, ProSEC},
pages = {387--391},
}

Pipek, V. (1999)CSCW for Communities: Are there new challenges?

Position Paper for the Workshop “Broadening Our Understanding: Community Networks and Other Forms of Computer Supported Community Work” of the 6th European Conference on CSCW (ECSCW’99), Copenhagen, September 14-16, 1999.
[BibTeX]

@inproceedings{pipek_cscw_1999,
title = {{CSCW} for {Communities}: {Are} there new challenges?},
booktitle = {Position {Paper} for the {Workshop} "{Broadening} {Our} {Understanding}: {Community} {Networks} and {Other} {Forms} of {Computer} {Supported} {Community} {Work}" of the 6th {European} {Conference} on {CSCW} ({ECSCW}'99), {Copenhagen}, {September} 14-16, 1999},
author = {Pipek, Volkmar},
year = {1999},
keywords = {CSCW, ProSEC},
}

Pipek, V. & Wulf, V. (1999)POLITeam – Konzepte zur Einführung von Groupware

IN Kubicek, H. (Ed.), Multimedia@Verwaltung – Jahrbuch Telekommunikation und Gesellschaft Heidelberg
[BibTeX]

@incollection{pipek_politeam_1999-1,
address = {Heidelberg},
title = {{POLITeam} - {Konzepte} zur {Einführung} von {Groupware}},
booktitle = {Multimedia@{Verwaltung} - {Jahrbuch} {Telekommunikation} und {Gesellschaft}},
publisher = {Hüthig},
author = {Pipek, Volkmar and Wulf, Volker},
editor = {Kubicek, Herbert},
year = {1999},
keywords = {CSCW, ProSEC, book\_section},
pages = {389--390},
}

1998

Pipek, V. (1998)Enabling for mass communication in design – The struggle for structure

Position Paper for the Workshop “Designing cross borders: The community design of community networks” of the Partcipatory Design Conference(PDC 98)/ Conference on Computer Supported Cooperative Work (CSCW 98), Seattle; Nov. 14, 1998. Seattle
[BibTeX]

@inproceedings{pipek_enabling_1998,
address = {Seattle},
title = {Enabling for mass communication in design - {The} struggle for structure},
booktitle = {Position {Paper} for the {Workshop} "{Designing} cross borders: {The} community design of community networks" of the {Partcipatory} {Design} {Conference}({PDC} 98)/ {Conference} on {Computer} {Supported} {Cooperative} {Work} ({CSCW} 98), {Seattle}; {Nov}. 14, 1998},
author = {Pipek, Volkmar},
year = {1998},
keywords = {CSCW, ProSEC},
}

Engel, A., Baars, H., Kaack, H., Kahler, H., Kaiser, S., Kopperger, D., Mayer, A., Oldenburg, S., Pipek, V., Rittenbruch, M., Seibt, D., Stanisic-Petrovic, M., Won, M., Wulf, V. & Ziegler, J. (1998)Telekooperation in der öffentlichen Verwaltung – Organisatorische Leitsätze für Anwender

, Köln, Publisher: Bonn/Projektträger Informationstechnik bei der DLR
[BibTeX]

@book{engel_telekooperation_1998,
address = {Köln},
title = {Telekooperation in der öffentlichen {Verwaltung} - {Organisatorische} {Leitsätze} für {Anwender}},
publisher = {Bonn/Projektträger Informationstechnik bei der DLR},
author = {Engel, Andreas and Baars, Henning and Kaack, Heino and Kahler, Helge and Kaiser, Siegfried and Kopperger, Dietmar and Mayer, Andreas and Oldenburg, Stephan and Pipek, Volkmar and Rittenbruch, Markus and Seibt, Dietrich and Stanisic-Petrovic, Mirjana and Won, Markus and Wulf, Volker and Ziegler, Jürgen},
year = {1998},
keywords = {CSCW, ProSEC},
}

Cremers, A. B., Kahler, H., Pfeifer, A., Stiemerling, O. & Wulf, V. (1998)PoliTeam – Kokonstruktive und evolutionäre Entwicklung einer Groupware

IN Informatik Spektrum, Vol. 21, Pages: 194–202 doi:10.1007/s002870050099
[BibTeX] [Abstract]

Im Zusammenhang mit der geplanten Verlagerung des Parlaments und von Teilen der Regierung von Bonn nach Berlin fördert das Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie (BMBF) Projekte, die sich mit der Zusammenarbeit räumlich verteilter großer Organisationen beschäftigen. Das „PoliTeam“-Projekt hat dabei das Ziel, die asynchrone Zusammenarbeit der beteiligten Anwenderorganisationen durch die Einführung und „kokonstruktive“ und evolutionäre Weiterentwicklung eines Softwaresystems für kooperatives Arbeiten zu unterstützen. Der vorliegende Beitrag beschreibt den Design- und Entwicklungsansatz von PoliTeam, gibt Beispiele für die Umsetzung und dokumentiert Erfahrungen aus dem Projekt.

@article{cremers_politeam_1998,
title = {{PoliTeam} – {Kokonstruktive} und evolutionäre {Entwicklung} einer {Groupware}},
volume = {21},
issn = {0170-6012},
doi = {10.1007/s002870050099},
abstract = {Im Zusammenhang mit der geplanten Verlagerung des Parlaments und von Teilen der Regierung von Bonn nach Berlin fördert das Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie (BMBF) Projekte, die sich mit der Zusammenarbeit räumlich verteilter großer Organisationen beschäftigen. Das „PoliTeam“-Projekt hat dabei das Ziel, die asynchrone Zusammenarbeit der beteiligten Anwenderorganisationen durch die Einführung und „kokonstruktive“ und evolutionäre Weiterentwicklung eines Softwaresystems für kooperatives Arbeiten zu unterstützen. Der vorliegende Beitrag beschreibt den Design- und Entwicklungsansatz von PoliTeam, gibt Beispiele für die Umsetzung und dokumentiert Erfahrungen aus dem Projekt.},
number = {4},
journal = {Informatik Spektrum},
author = {Cremers, Armin B. and Kahler, Helge and Pfeifer, Andreas and Stiemerling, Oliver and Wulf, Volker},
year = {1998},
keywords = {cscw, groupware, bmfsfj, die landesregierung mecklenburg-, evolutionary system development, frauen und jugend, public administration, simultaneous engineering der audi, vorpommern und der bereich},
pages = {194--202},
}

Fleischhauer, D., Maerker, O., Pipek, V. & Schmidt, D. (1998)“http://bürger.beteiligung.de” – Planungsbeteiligung durch Informations- und Kommunikationstechnik

IN Standort – Magazin des Deutschen Verbandes für Angewandte Geographie Berlin
[BibTeX] [Download PDF]

@incollection{fleischhauer_httpburgerbeteiligung_1998,
address = {Berlin},
title = {"http://bürger.beteiligung.de" - {Planungsbeteiligung} durch {Informations}- und {Kommunikationstechnik}},
volume = {22},
url = {http://www.wineme.uni-siegen.de/paper/1998/fleischhauer_maerker_pipek_schmidt_buergerbeteiligung1998.pdf},
number = {4},
booktitle = {Standort - {Magazin} des {Deutschen} {Verbandes} für {Angewandte} {Geographie}},
publisher = {Springer},
author = {Fleischhauer, Dietmar and Maerker, Oliver and Pipek, Volkmar and Schmidt, Dirk},
year = {1998},
keywords = {CSCW, ProSEC},
pages = {19--25},
}

1997

Wulf, V., Pipek, V. & Stiemerling, O. (1997)Review des Aufsatzes “Floor Control for Multimedia Conferencing and Collaboration” by H.-P. Dommel and J. J. Garcia-Lunes-Aceves

IN ACM Computing Reviews, Vol. 10, Pages: 522
[BibTeX]

@article{wulf_review_1997,
title = {Review des {Aufsatzes} "{Floor} {Control} for {Multimedia} {Conferencing} and {Collaboration}" by {H}.-{P}. {Dommel} and {J}. {J}. {Garcia}-{Lunes}-{Aceves}},
volume = {10},
journal = {ACM Computing Reviews},
author = {Wulf, Volker and Pipek, Volkmar and Stiemerling, Oliver},
year = {1997},
keywords = {CSCW, ProSEC},
pages = {522},
}

Mark, G. & Wulf, V. (1997)Coordinating Effective Work Routines with Groupware: Intra- and Intergroup Conventions

“Design of Computing Systems: Cognitive Considerations”, 7th Int. Conf. on Human-Computer Interaction (HCI’97). Amsterdam, Publisher: Elsevier, Pages: 73–76
[BibTeX]

@inproceedings{mark_coordinating_1997,
address = {Amsterdam},
title = {Coordinating {Effective} {Work} {Routines} with {Groupware}: {Intra}- and {Intergroup} {Conventions}},
volume = {1},
booktitle = {"{Design} of {Computing} {Systems}: {Cognitive} {Considerations}", 7th {Int}. {Conf}. on {Human}-{Computer} {Interaction} ({HCI}'97)},
publisher = {Elsevier},
author = {Mark, Gloria and Wulf, Volker},
year = {1997},
keywords = {CSCW, Conventions, Psychology},
pages = {73--76},
}

Wulf, V., Pipek, V. & Stiemerling, O. (1997)Review of the essay “Floor Control for Multimedia Conferencing and Collaboration” by H.-P. Dommel and J. J. Garcia-Lunes-Aceves

IN ACM Computing Reviews, Pages: 522 p.
[BibTeX]

@article{wulf_review_1997-1,
title = {Review of the essay "{Floor} {Control} for {Multimedia} {Conferencing} and {Collaboration}" by {H}.-{P}. {Dommel} and {J}. {J}. {Garcia}-{Lunes}-{Aceves}},
number = {10},
journal = {ACM Computing Reviews},
author = {Wulf, Volker and Pipek, Volkmar and Stiemerling, Oliver},
year = {1997},
keywords = {CSCW, ProSEC},
pages = {522 p.},
}

1996

Pipek, V. (1996)Dynamische Änderungen an Prozessmodellen. Diplomarbeit am Lehrstuhl für Künstliche Intelligenz/Expertensysteme

, Kaiserslautern, Publisher: Universität Kaiserslautern
[BibTeX]

@book{pipek_dynamische_1996,
address = {Kaiserslautern},
title = {Dynamische Änderungen an {Prozessmodellen}. {Diplomarbeit} am {Lehrstuhl} für {Künstliche} {Intelligenz}/{Expertensysteme}},
publisher = {Universität Kaiserslautern},
author = {Pipek, Volkmar},
year = {1996},
keywords = {CSCW, ProSEC},
}

1995

Pipek, V. (1995)CONSYS – ein Constraint Management System für das Wissensbankverwaltungssystem KRISYS. Projektarbeit am Lehrstuhl Datenbanken

, Kaiserslautern, Publisher: Universität Kaiserslautern
[BibTeX]

@book{pipek_consys_1995,
address = {Kaiserslautern},
title = {{CONSYS} - ein {Constraint} {Management} {System} für das {Wissensbankverwaltungssystem} {KRISYS}. {Projektarbeit} am {Lehrstuhl} {Datenbanken}},
publisher = {Universität Kaiserslautern},
author = {Pipek, Volkmar},
year = {1995},
keywords = {CSCW, ProSEC},
}

* Name, Vorname
* E-Mail
WWW
Bemerkungen
Um E-Mail-Spam zu verhindern, bitten wir Sie, das Ergebnis der Rechnung in das Feld einzutragen:	6 + 1 =