A-Paper
(Thomson Reuters JIF≥1 v WKWI≥A v VHB≥A v GI-CSCW≥A)
2018
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Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research
Reuter Christian, Hughes Amanda Lee, Kaufhold Marc-AndréInternational Journal on Human-Computer Interaction (IJHCI) 2018;34(4):280–294. doi:10.1080/10447318.2018.1427832
[BibTeX] [Abstract] [Download PDF]Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.
@article{reuter_social_2018, title = {Social {Media} in {Crisis} {Management}: {An} {Evaluation} and {Analysis} of {Crisis} {Informatics} {Research}}, volume = {34}, url = {http://www.peasec.de/paper/2018/2018_ReuterHughesKaufhold_SocialMediaCrisisManagementEvaluation_IJHCI.pdf}, doi = {10.1080/10447318.2018.1427832}, abstract = {Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.}, number = {4}, journal = {International Journal on Human-Computer Interaction (IJHCI)}, author = {Reuter, Christian and Hughes, Amanda Lee and Kaufhold, Marc-André}, year = {2018}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, Selected, SMO}, pages = {280--294}, } -
112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen
Kaufhold Marc-André, Rupp Nicola, Reuter Christian, Amelunxen Christoph, Cristaldi MassimoProceedings of the European Conference on Information Systems (ECIS): 2018 Portsmouth, UK. .
[BibTeX] [Download PDF]@inproceedings{kaufhold_112social_2018, address = {Portsmouth, UK}, title = {112.{SOCIAL}: {Design} and {Evaluation} of a {Mobile} {Crisis} {App} for {Bidirectional} {Communication} between {Emergency} {Services} and {Citizen}}, url = {http://ecis2018.eu/wp-content/uploads/2018/09/1458-doc.pdf https://aisel.aisnet.org/ecis2018_rp/81/}, booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})}, publisher = {AIS}, author = {Kaufhold, Marc-André and Rupp, Nicola and Reuter, Christian and Amelunxen, Christoph and Cristaldi, Massimo}, year = {2018}, keywords = {crisis management, CSCW, A-Paper, EmerGent, KontiKat, social media, bidirectional communication, KooperationHCI, mobile crisis apps}, } -
Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics
Reuter Christian, Kaufhold Marc-AndréJournal of Contingencies and Crisis Management (JCCM) 2018;26(1):41–57. doi:10.1111/1468-5973.12196
[BibTeX] [Abstract] [Download PDF]Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
@article{reuter_fifteen_2018, title = {Fifteen {Years} of {Social} {Media} in {Emergencies}: {A} {Retrospective} {Review} and {Future} {Directions} for {Crisis} {Informatics}}, volume = {26}, url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full}, doi = {10.1111/1468-5973.12196}, abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.}, number = {1}, journal = {Journal of Contingencies and Crisis Management (JCCM)}, author = {Reuter, Christian and Kaufhold, Marc-André}, year = {2018}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, SMO, Terror, Kokos}, pages = {41--57}, }
2017
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Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter
Reuter Christian, Pätsch Katja, Runft ElenaProceedings of the International Conference on Wirtschaftsinformatik (WI): 2017 St. Gallen, Switzerland. .
[BibTeX] [Abstract] [Download PDF]Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.
@inproceedings{reuter_terrorbekampfung_2017, address = {St. Gallen, Switzerland}, title = {Terrorbekämpfung mithilfe sozialer {Medien} – ein explorativer {Einblick} am {Beispiel} von {Twitter}}, url = {http://www.wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf http://aisel.aisnet.org/wi2017/track06/paper/6/ http://wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf}, abstract = {Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.}, booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})}, publisher = {AIS}, author = {Reuter, Christian and Pätsch, Katja and Runft, Elena}, editor = {Leimeister, J.M. and Brenner, W.}, year = {2017}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, SMO, Terror}, pages = {649--663}, } -
Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing
Ludwig Thomas, Hansson Karin, Aitamurto Tanja, Gupta NehaComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2017;accepted.
[BibTeX]@article{ludwig_special_2017, title = {Special {Issue} on {Crowd} {Dynamics}: {Conflicts}, {Contradictions}, and {Cooperation} {Issues} in {Crowdsourcing}}, volume = {accepted}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ludwig, Thomas and Hansson, Karin and Aitamurto, Tanja and Gupta, Neha}, year = {2017}, keywords = {CSCW, A-Paper}, } -
Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays
Ludwig Thomas, Kotthaus Christoph, Reuter Christian, van Dongen Sören, Pipek Volkmar, Dongen Sören Van, Pipek VolkmarInternational Journal on Human-Computer Studies (IJHCS) 2017;102(C):103–121. doi:10.1016/j.ijhcs.2016.09.008
[BibTeX] [Abstract] [Download PDF]Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.
@article{ludwig_situated_2017, title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays}, volume = {102}, url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197}, doi = {10.1016/j.ijhcs.2016.09.008}, abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.}, number = {C}, journal = {International Journal on Human-Computer Studies (IJHCS)}, author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers}, pages = {103--121}, } -
Supporting Everyday Philanthropy: Care Work In Situ and at Scale
Harmon Ellie, Korn Matthias, Voida AmyProceedings of the Conference on Computer-Supported Cooperative Work and Social Computing (CSCW): 2017 New York, USA. .
[BibTeX] [Download PDF]@inproceedings{harmon_supporting_2017, address = {New York, USA}, title = {Supporting {Everyday} {Philanthropy}: {Care} {Work} {In} {Situ} and at {Scale}}, url = {http://mkorn.binaervarianz.de/pub/korn-cscw2017-2.pdf}, booktitle = {Proceedings of the {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} ({CSCW})}, author = {Harmon, Ellie and Korn, Matthias and Voida, Amy}, year = {2017}, keywords = {CSCW, A-Paper}, } -
The Catch(es) with Smart Home – Experiences of a Living Lab Field Study
Jakobi Timo, Ogonowski Corinna, Castelli Nico, Stevens Gunnar, Wulf VolkerProceedings of the Conference on Human Factors in Computing Systems (CHI): 2017 .
[BibTeX]@inproceedings{jakobi_catches_2017, title = {The {Catch}(es) with {Smart} {Home} – {Experiences} of a {Living} {Lab} {Field} {Study}}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, author = {Jakobi, Timo and Ogonowski, Corinna and Castelli, Nico and Stevens, Gunnar and Wulf, Volker}, year = {2017}, keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, UUIS}, } -
3D Printers as Sociable Technologies: Taking Appropriation Infrastructures to the Internet of Things
Ludwig Thomas, Boden Alexander, Pipek VolkmarACM Transactions on Computer-Human Interaction (TOCHI) 2017;24(2).
[BibTeX]@article{ludwig_3d_2017, title = {{3D} {Printers} as {Sociable} {Technologies}: {Taking} {Appropriation} {Infrastructures} to the {Internet} of {Things}}, volume = {24}, number = {2}, journal = {ACM Transactions on Computer-Human Interaction (TOCHI)}, author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, A-Paper}, } -
From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement
Mosconi Gaia, Korn Matthias, Reuter Christian, Tolmie Peter, Teli Maurizio, Pipek VolkmarComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2017;26(4-6):959–1003. doi:10.1007/s10606-017-9291-z
[BibTeX] [Abstract] [Download PDF]In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people’s attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.
@article{mosconi_facebook_2017, title = {From {Facebook} to the {Neighbourhood}: {Infrastructuring} of {Hybrid} {Community} {Engagement}}, volume = {26}, url = {https://link.springer.com/article/10.1007/s10606-017-9291-z}, doi = {10.1007/s10606-017-9291-z}, abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Mosconi, Gaia and Korn, Matthias and Reuter, Christian and Tolmie, Peter and Teli, Maurizio and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, HCI, A-Paper, SMO, KOKOS, HyServ}, pages = {959--1003}, } -
Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps
Reuter Christian, Kaufhold Marc-André, Leopold Inken, Knipp HannahEuropean Conference on Information Systems (ECIS): 2017 Guimarães, Portugal. .
[BibTeX] [Abstract] [Download PDF]Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens’ perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.
@inproceedings{reuter_katwarn_2017, address = {Guimarães, Portugal}, title = {Katwarn, {NINA} or {FEMA}? {Multi}-{Method} {Study} on {Distribution}, {Use} and {Public} {Views} on {Crisis} {Apps}}, url = {http://www.peasec.de/paper/2017/2017_ReuterKaufholdLeopoldKnipp_CrisisApps_ECIS.pdf http://aisel.aisnet.org/ecis2017_rp/139/}, abstract = {Crises, such as thunderstorms and an increasing number of (recognised) terroristic attacks in 2015, 2016, and 2017, do not only lead to extensive monetary damage, but also threaten human lives and influence citizens' perceptions of safety and security. In such situations, the population demands information about the damage and safe behaviour. Although some apps are available to provide this information, the number of users seems relatively low. Focussing on Germany, this study aims to research (1) the distribution of crisis apps in the population, (2) the kinds of crisis apps currently used, as well as (3) needed core functionalities of warning apps. This multi-method study analyses crisis apps by investigating their utilisation quantitatively in a snowball-based survey in Europe (n=1,034) and in a representative survey in Germany (n=1,369). Based on this, the German warning apps Katwarn and NINA and the US-American app FEMA are evaluated qualitatively (n=22). The results revealed requirements which informed the implementation of a warning app prototype. The prototype combines the identified advantages of the apps evaluated in the study, containing warnings and all-clear, recommendations for action, functions to contact friends and helpers. The contributions of this work are findings on the distribution of crisis apps in Europe and Germany (both 16\%), the kinds of crisis apps used (mostly weather and warning apps), and empirically based requirements for warning apps which can be integrated in further developments of existing apps and a prototype for such an app.}, booktitle = {European {Conference} on {Information} {Systems} ({ECIS})}, publisher = {AIS}, author = {Reuter, Christian and Kaufhold, Marc-André and Leopold, Inken and Knipp, Hannah}, year = {2017}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, Terror}, pages = {2187--2201}, } -
Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens’ Perception of Social Media in Emergencies in Europe
Reuter Christian, Spielhofer ThomasJournal Technological Forecasting and Social Change (TFSC) 2017;121:168–180. doi:10.1016/j.techfore.2016.07.038
[BibTeX] [Abstract] [Download PDF]Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available – especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent’ this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens’ attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens’ attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.
@article{reuter_towards_2017, title = {Towards {Social} {Resilience}: {A} {Quantitative} and {Qualitative} {Survey} on {Citizens}' {Perception} of {Social} {Media} in {Emergencies} in {Europe}}, volume = {121}, url = {http://www.wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf http://www.sciencedirect.com/science/article/pii/S0040162516301986 http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocial}, doi = {10.1016/j.techfore.2016.07.038}, abstract = {Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.}, journal = {Journal Technological Forecasting and Social Change (TFSC)}, author = {Reuter, Christian and Spielhofer, Thomas}, year = {2017}, keywords = {CSCW, A-Paper, EmerGent, SMO, RSF}, pages = {168--180}, } -
Friction in Arenas of Repair: Hacking, Security Research, and Mobile Phone Infrastructure
Korn Matthias, Wagenknecht SusannProceedings of the Conference on Computer-Supported Cooperative Work and Social Computing (CSCW): 2017 New York, USA. .
[BibTeX] [Download PDF]@inproceedings{korn_friction_2017, address = {New York, USA}, title = {Friction in {Arenas} of {Repair}: {Hacking}, {Security} {Research}, and {Mobile} {Phone} {Infrastructure}}, url = {http://mkorn.binaervarianz.de/pub/korn-cscw2017.pdf}, booktitle = {Proceedings of the {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} ({CSCW})}, author = {Korn, Matthias and Wagenknecht, Susann}, year = {2017}, keywords = {CSCW, A-Paper}, } -
Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter
Reuter Christian, Pätsch Katja, Runft ElenaProceedings of the International Conference on Wirtschaftsinformatik: 2017 St. Gallen, Switzerland. .
[BibTeX] [Abstract] [Download PDF]Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.
@inproceedings{reuter_terrorbekampfung_2017-1, address = {St. Gallen, Switzerland}, title = {Terrorbekämpfung mithilfe sozialer {Medien} – ein explorativer {Einblick} am {Beispiel} von {Twitter}}, url = {http://wineme.uni-siegen.de/paper/2017/2017_ReuterPaetschRunft_TerrorbekaempfungSozialeMedien_WI.pdf}, abstract = {Das Internet und insbesondere soziale Medien werden bekanntermaßen nicht nur zu vermeintlich guten Zwecken genutzt. So findet die Rekrutierung neuer Mitglieder und die Verbreitung von Ideologien des Terrorismus ebenfalls über dieses Medium statt. Aber auch die Terrorismusbekämpfung bedient sich gleicher Werkzeuge. Die Art und Weise dieser Gegenmaßnahmen sowie die Vorgehensweisen sollen in diesem Artikel thematisiert werden. Im ersten Teil wird der Forschungsstand zusammengefasst. Der zweite Teil stellt eine explorative empirische Studie der Terrorismusbekämpfung in sozialen Medien, insbesondere in Twitter, dar. Verschiedene, möglichst charakteristische Formen werden in diesem Rahmen am Beispiel von Twitter strukturiert. Ziel ist es, sich diesem hochrelevanten Gebiet mit dem Ziel von Frieden und Sicherheit aus Perspektive der Wirtschaftsinformatik zu nähern und weiteren Forschungsarbeiten in diesem Gebiet als Grundlage und Ausgangspunkt dienen zu können.}, booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik}}, author = {Reuter, Christian and Pätsch, Katja and Runft, Elena}, year = {2017}, keywords = {CSCW, A-Paper, EmerGent}, pages = {Accepted}, }
2016
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Crowd Dynamics: Exploring Conflicts and Contradictions in Crowdsourcing
Hansson Karin, Muller Michael, Aitamurto Tanja, Irani Lilly, Mazarakis Athanasios, Gupta Neha, Ludwig ThomasProceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems: 2016 New York, NY, USA. . doi:10.1145/2851581.2856505
[BibTeX] [Download PDF]@inproceedings{hansson_crowd_2016, address = {New York, NY, USA}, series = {{CHI} {EA} '16}, title = {Crowd {Dynamics}: {Exploring} {Conflicts} and {Contradictions} in {Crowdsourcing}}, isbn = {978-1-4503-4082-3}, url = {http://doi.acm.org/10.1145/2851581.2856505}, doi = {10.1145/2851581.2856505}, booktitle = {Proceedings of the 2016 {CHI} {Conference} {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}}, publisher = {ACM}, author = {Hansson, Karin and Muller, Michael and Aitamurto, Tanja and Irani, Lilly and Mazarakis, Athanasios and Gupta, Neha and Ludwig, Thomas}, year = {2016}, keywords = {CSCW, citizen science, crowd dynamics, crowdfunding, peer-production, crowd-work, crowdsourcing, a-paper}, pages = {3604--3611}, } -
From Publics to Communities: Researching the Path of Shared Issues Through ICT
Ludwig Thomas, Reuter Christian, Pipek VolkmarComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2016;25(2-3):193–225. doi:10.1007/s10606-016-9252-y
[BibTeX] [Abstract] [Download PDF]In recent years, citizens’ movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public’ by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community’ as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues’ for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.
@article{ludwig_publics_2016, title = {From {Publics} to {Communities}: {Researching} the {Path} of {Shared} {Issues} {Through} {ICT}}, volume = {25}, issn = {0925-9724}, url = {http://wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf http://dx.doi.org/10.1007/s10606-016-9252-y https://www.wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf}, doi = {10.1007/s10606-016-9252-y}, abstract = {In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.}, number = {2-3}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2016}, keywords = {CSCW, HCI, A-Paper, EmerGent, SMO, Kooperation, Communities, Infrastructures, Mobile devices, Publics, Social media}, pages = {193--225}, annote = {Place: Norwell, MA, USA Publisher: Kluwer Academic Publishers}, } -
Work or Leisure? Designing a User-Centered Approach for Researching Activity ‘in the Wild’
Ludwig Thomas, Dax Julian, Pipek Volkmar, Randall DavidJournal of Personal and Ubiquitous Computing (PUC), Springer 2016.
[BibTeX]@article{ludwig_work_2016, title = {Work or {Leisure}? {Designing} a {User}-{Centered} {Approach} for {Researching} {Activity} ‘in the {Wild}'}, journal = {Journal of Personal and Ubiquitous Computing (PUC), Springer}, author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Randall, David}, year = {2016}, keywords = {CSCW, A-Paper, MdK}, } -
Hacking as Transgressive Infrastructuring: Mobile Phone Networks and the German Chaos Computer Club
Wagenknecht Susann, Korn MatthiasProceedings of the 19th \ACM\ Conference on Computer-Supported Cooperative Work and Social Computing (\CSCW\ 2016): 2016 San Francisco, USA. .
[BibTeX]@inproceedings{wagenknecht_hacking_2016, address = {San Francisco, USA}, title = {Hacking as {Transgressive} {Infrastructuring}: {Mobile} {Phone} {Networks} and the {German} {Chaos} {Computer} {Club}}, booktitle = {Proceedings of the 19th \{{ACM}\} {Conference} on {Computer}-{Supported} {Cooperative} {Work} and {Social} {Computing} (\{{CSCW}\} 2016)}, author = {Wagenknecht, Susann and Korn, Matthias}, year = {2016}, keywords = {CSCW, A-Paper}, pages = {1104--1117}, } -
Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe
Reuter Christian, Ludwig Thomas, Kaufhold Marc-André, Spielhofer ThomasInternational Journal on Human-Computer Studies (IJHCS) 2016;95:96–111. doi:10.1016/j.ijhcs.2016.03.005
[BibTeX] [Abstract] [Download PDF]Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent’ with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.
@article{reuter_emergency_2016, title = {Emergency {Services}' {Attitudes} towards {Social} {Media}: {A} {Quantitative} and {Qualitative} {Survey} across {Europe}}, volume = {95}, url = {https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesattiudessurveysocialmedia_ijhcs.pdf http://www.sciencedirect.com/science/article/pii/S1071581916000379 http://wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesatt}, doi = {10.1016/j.ijhcs.2016.03.005}, abstract = {Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.}, journal = {International Journal on Human-Computer Studies (IJHCS)}, author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas}, year = {2016}, keywords = {CSCW, HCI, A-Paper, EmerGent, Selected, SMO}, pages = {96--111}, }
2015
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At Home with Users: A Comparative View of Living Labs
Ley Benedikt, Ogonowski Corinna, Mu Mu, Hess Jan, Race Nicholas JP, Randall David, Rouncefield Mark, Wulf VolkerInteracting with Computers 2015;27(1):21–35. doi:10.1093/iwc/iwu025
[BibTeX] [Abstract] [Download PDF]Living Labs provide a human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users’ individual characteristics and their role in the community dynamics of Living Labs.
@article{ley_at_2015, title = {At {Home} with {Users}: {A} {Comparative} {View} of {Living} {Labs}}, volume = {27}, issn = {0953-5438}, url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025}, doi = {10.1093/iwc/iwu025}, abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.}, number = {1}, journal = {Interacting with Computers}, author = {Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas J P and Randall, David and Rouncefield, Mark and Wulf, Volker}, month = jul, year = {2015}, keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, Smart Live, SOCIALMEDIA}, pages = {21--35}, } -
XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters
Reuter Christian, Ludwig Thomas, Kaufhold Marc-André, Pipek VolkmarProceedings of the Conference on Human Factors in Computing Systems (CHI): 2015 Seoul, Korea. . doi:10.1145/2702123.2702171
[BibTeX] [Abstract] [Download PDF]Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with “digital volunteers” such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application “XHELP”, which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.
@inproceedings{reuter_xhelp_2015, address = {Seoul, Korea}, title = {{XHELP}: {Design} of a {Cross}-{Platform} {Social}-{Media} {Application} to {Support} {Volunteer} {Moderators} in {Disasters}}, url = {http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPipek_XHELP_CHI.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_reuterludwigkaufholdpipek_xhelp_chi.pdf https://www.youtube.com/watch?v=UJjonJRa3Lg http://dl.acm.org/citation.cfm?id=2702171}, doi = {10.1145/2702123.2702171}, abstract = {Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, publisher = {ACM Press}, author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, HCI, A-Paper, EmerGent, Selected, SMO, Kooperation}, pages = {4093--4102}, } -
CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies
Ludwig Thomas, Reuter Christian, Siebigteroth Tim, Pipek VolkmarProceedings of the International Conference on Human Factors in Computing Systems (CHI): 2015 New York, USA. .
[BibTeX] [Abstract] [Download PDF]Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.
@inproceedings{ludwig_crowdmonitor_2015, address = {New York, USA}, title = {{CrowdMonitor}: {Mobile} {Crowd} {Sensing} for {Assessing} {Physical} and {Digital} {Activities} of {Citizens} during {Emergencies}}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreutersiebigterothpipek_crowdmonitor_chi.pdf}, abstract = {Emergencies such as the 2013 Central European flood or the 2013 typhoon Haiyan in Philippines have shown how citizens can organize themselves and coordinate private relief activities. These activities can be found in (physical) groups of affected people, but also within (digital) social media communities. There is an evident need, however, for a clearer picture of what exactly is going on to be available for use by the official emergency services: to enlist them, to keep them safe, to support their efforts and to avoid need-less duplications or conflicts. Aligning emergency services and volunteer activities is, then, crucial. In this paper we present a mobile crowd sensing based concept, which was designed as well as implemented as the application CrowdMonitor and facilitates the detection of physical and digital activities and the assignment of specific tasks to citizens. Finally, we outline the findings of its evaluation.}, booktitle = {Proceedings of the {International} {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, publisher = {ACM Press}, author = {Ludwig, Thomas and Reuter, Christian and Siebigteroth, Tim and Pipek, Volkmar}, editor = {Begole, Bo and Jinwoo, Kim and Kor, Inkpeni and Woontack, Woo}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, Kooperation}, pages = {4083--4092}, } -
Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer
Kaufhold Marc-André, Reuter ChristianProceedings of the International Conference on Wirtschaftsinformatik: 2015 Osnabrück, Germany. .
[BibTeX] [Abstract] [Download PDF]Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.
@inproceedings{kaufhold_konzept_2015, address = {Osnabrück, Germany}, title = {Konzept und {Evaluation} einer {Facebook}-{Applikation} zur crossmedialen {Selbstorganisation} freiwilliger {Helfer}}, url = {http://www.wi2015.uni-osnabrueck.de/Files/WI2015-D-14-911.pdf}, abstract = {Das mitteleuropäische Hochwasser 2013 sorgte für große Schäden in weiten Teilen Deutschlands. Währenddessen und in der anschließenden Wiederherstellungsphase koordinierten betroffene und nicht betroffene Bürger ihre Hilfsaktivitäten nicht nur vor Ort, sondern auch in sozialen Medien wie Twitter, Facebook und mit Tools wie Google Maps. Basierend auf einer Vorstudie zu den Aktivitäten in Twitter und Facebook sowie Interviews mit „Digital Volunteers“ (hier: Gründer und Moderatoren von Facebook-Gruppen zum Hochwasser) stellt dieser Beitrag eine als Facebook-App realisierte crossmediale Applikation zur gruppen- und plattformübergreifenden Informationsbeschaffung und -Veröffentlichung vor, die der (Selbst-)Koordination ungebundener Helfer dienen soll. Diese wurde mit 20 Nutzern qualitativ evaluiert und zeigt Implikationen für die technische Unterstützung der Partizipation Freiwilliger in Katastrophenlagen auf.}, booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik}}, publisher = {AIS}, author = {Kaufhold, Marc-André and Reuter, Christian}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, Kooperation}, } -
Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies
Ludwig Thomas, Reuter Christian, Pipek VolkmarACM Transactions on Computer-Human Interaction (ToCHI) 2015;21(4):Article 17. doi:10.1145/2749461
[BibTeX] [Abstract] [Download PDF]People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.
@article{ludwig_social_2015, title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}}, volume = {21}, url = {http://dl.acm.org/citation.cfm?id=2798442.2749461 https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf}, doi = {10.1145/2749461}, abstract = {People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.}, number = {4}, journal = {ACM Transactions on Computer-Human Interaction (ToCHI)}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, MdK}, pages = {Article 17}, } -
Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies
Ludwig Thomas, Reuter Christian, Pipek VolkmarACM Transactions on Computer-Human Interaction 2015;22(4):17:1–17:27.
[BibTeX] [Download PDF]@article{ludwig_social_2015-1, title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}}, volume = {22}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf}, number = {4}, journal = {ACM Transactions on Computer-Human Interaction}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, PRAXLABS, A-Paper, EmerGent, MdK}, pages = {17:1--17:27}, }
2014
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Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies
Reuter Christian, Ludwig Thomas, Pipek VolkmarACM Transactions on Computer-Human Interaction (ToCHI) 2014;21(5):26:1–26:26. doi:10.1145/2651365
[BibTeX] [Abstract] [Download PDF]Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs’ in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.
@article{reuter_ad_2014, title = {Ad {Hoc} {Participation} in {Situation} {Assessment}: {Supporting} {Mobile} {Collaboration} in {Emergencies}}, volume = {21}, issn = {10730516}, url = {http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwigpipek_adhocparticipation_tochi.pdf}, doi = {10.1145/2651365}, abstract = {Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.}, number = {5}, journal = {ACM Transactions on Computer-Human Interaction (ToCHI)}, author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar}, month = nov, year = {2014}, keywords = {CSCW, emergency management, HCI, PRAXLABS, A-Paper, Selected, Kooperation, InfoStrom, MdK, GI-CSCW-A, WKWI-A, participation, awareness, mobile devices, ethnography, collaboration, design case study, IF 1.2, situation assessment}, pages = {26:1--26:26}, annote = {Publisher: ACM}, } -
Tangible and Screen-Based Interfaces for End-User Workflow Modeling
Boden Alexander, Dörner Christian, Draxler Sebastian, Pipek Volkmar, Stevens Gunnar, Wulf VolkerIEEE Software 2014;31(4):65–71. doi:10.1109/MS.2013.71
[BibTeX] [Download PDF]@article{boden_tangible_2014, title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}}, volume = {31}, url = {http://dx.doi.org/10.1109/MS.2013.71}, doi = {10.1109/MS.2013.71}, number = {4}, journal = {IEEE Software}, author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker}, year = {2014}, keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES}, pages = {65--71}, } -
Keeping the Development Environment Up to Date—A Study of the Situated Practices of Appropriating the Eclipse IDE
Draxler Sebastian, Stevens Gregory, Boden AlexanderIEEE Transactions on Software Engineering 2014;40(11):1061–1074.
[BibTeX]@article{draxler_keeping_2014, title = {Keeping the {Development} {Environment} {Up} to {Date}—{A} {Study} of the {Situated} {Practices} of {Appropriating} the {Eclipse} {IDE}}, volume = {40}, number = {11}, journal = {IEEE Transactions on Software Engineering}, author = {Draxler, Sebastian and Stevens, Gregory and Boden, Alexander}, year = {2014}, keywords = {CSCW, A-Paper, CUBES}, pages = {1061--1074}, annote = {Publisher: IEEE}, } -
Crisis Informatics and Collaboration: A Brief Introduction
Pipek Volkmar, Liu Sophia B, Kerne AndruidComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2014;23(4-6):339–345. doi:10.1007/s10606-014-9211-4
[BibTeX] [Download PDF]@article{pipek_crisis_2014, title = {Crisis {Informatics} and {Collaboration}: {A} {Brief} {Introduction}}, volume = {23}, url = {http://link.springer.com/10.1007/s10606-014-9211-4}, doi = {10.1007/s10606-014-9211-4}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Pipek, Volkmar and Liu, Sophia B. and Kerne, Andruid}, year = {2014}, keywords = {CSCW, PRAXLABS, A-Paper}, pages = {339--345}, } -
Information and Expertise Sharing in Inter-Organizational Crisis Management
Ley Benedikt, Ludwig Thomas, Pipek Volkmar, Randall Dave David, Reuter Christian, Wiedenhoefer TorbenComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2014;23(4-6):347–387. doi:10.1007/s10606-014-9205-2
[BibTeX] [Abstract] [Download PDF]Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.
@article{ley_information_2014, title = {Information and {Expertise} {Sharing} in {Inter}-{Organizational} {Crisis} {Management}}, volume = {23}, url = {https://www.wineme.uni-siegen.de/paper/2014/2014_informationsharingcrisis_jcscw.pdf}, doi = {10.1007/s10606-014-9205-2}, abstract = {Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ley, Benedikt and Ludwig, Thomas and Pipek, Volkmar and Randall, Dave David and Reuter, Christian and Wiedenhoefer, Torben}, year = {2014}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK, GI-CSCW-A, Collaboration, Design Case Study, Expertise Sharing, IF 1.1, Information Management, Inter-Organizational Crisis Management, WKWI-B}, pages = {347--387}, }
2013
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Designing for the Living Room: Long-term User Involvement in a Living Lab
Ogonowski Corinna, Ley Benedikt, Hess Jan, Wan Lin, Wulf VolkerProceedings of CHI ’13: 2013 New York, USA. . doi:10.1145/2470654.2466205
[BibTeX] [Download PDF]@inproceedings{ogonowski_designing_2013, address = {New York, USA}, series = {{CHI} '13}, title = {Designing for the {Living} {Room}: {Long}-term {User} {Involvement} in a {Living} {Lab}}, isbn = {978-1-4503-1899-0}, url = {http://doi.acm.org/10.1145/2470654.2466205}, doi = {10.1145/2470654.2466205}, booktitle = {Proceedings of {CHI} '13}, publisher = {ACM}, author = {Ogonowski, Corinna and Ley, Benedikt and Hess, Jan and Wan, Lin and Wulf, Volker}, month = apr, year = {2013}, keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, SocialMedia, participatory design, living lab, LivingLabEnergy, domestic domain, long-term user study}, pages = {1539--1548}, } -
Unterstützung mobiler Geo-Kollaboration zur Lageeinschätzung von Feuerwehr und Polizei
Reuter Christian, Ritzkatis MichaelProceedings of the International Conference on Wirtschaftsinformatik (WI): 2013 Leipzig, Germany. .
[BibTeX] [Abstract] [Download PDF]Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.
@inproceedings{reuter_unterstutzung_2013, address = {Leipzig, Germany}, title = {Unterstützung mobiler {Geo}-{Kollaboration} zur {Lageeinschätzung} von {Feuerwehr} und {Polizei}}, url = {https://www.wineme.uni-siegen.de/paper/2013/reuterritzkatis2013_mobilegeokollaboration_wi2013.pdf http://aisel.aisnet.org/wi2013/117}, abstract = {Aufgrund komplexer und dringlicher Aufgaben steht die Zusammenarbeit über örtliche und organisationale Grenzen hinweg bei Behörden und Organisationen mit Sicherheitsaufgaben (BOS), wie Feuerwehr und Polizei, an der Tagesordnung. Ziel dieses Beitrags ist es zu untersuchen, wie die Kollaboration von Einsatzkräften vor Ort und jenen in der Leitstelle durch mobile Geokollaborationssysteme unterstützt werden kann. Nach einer Darstellung verwandter Arbeiten werden anhand einer qualitativen empirischen Studie die Informations- und Kommunikationspraktiken mobiler Einsatzkräfte vorgestellt. Hierauf aufbauend folgt die Konzeptionierung und Umsetzung eines mobilen Geokolla- borationssystems, welches an ein bestehendes Krisenmanagementsystem und Geoinformationssystem (GIS) angebunden ist und als Android-App realisiert wurde. Abschließend werden die Evaluationsergebnisse dieses Systems im Anwendungsfeld vorgestellt.}, booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})}, author = {Reuter, Christian and Ritzkatis, Michael}, editor = {Alt, Rainer and Franczyk, Bogdan}, year = {2013}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, SMO, Kooperation, InfoStrom, Feuerwehr, Geoinformationssysteme, Kollaboration, Mobile Applications, Polizei}, pages = {1877--1891}, } -
IT-basierte Unterstützung virtueller und realer Selbsthilfegemeinschaften in Katastrophenlagen
Heger Oliver, Reuter ChristianProceedings of the International Conference on Wirtschaftsinformatik (WI): 2013 Leipzig, Germany. .
[BibTeX] [Abstract] [Download PDF]Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert.
@inproceedings{heger_it-basierte_2013, address = {Leipzig, Germany}, title = {{IT}-basierte {Unterstützung} virtueller und realer {Selbsthilfegemeinschaften} in {Katastrophenlagen}}, url = {https://www.wineme.uni-siegen.de/paper/2013/hegerreuter2013_it-selbsthilfegemeinschaften_wi2013.pdf}, abstract = {Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert.}, booktitle = {Proceedings of the {International} {Conference} on {Wirtschaftsinformatik} ({WI})}, author = {Heger, Oliver and Reuter, Christian}, editor = {Alt, Rainer and Franczyk, Bogdan}, year = {2013}, keywords = {CSCW, HCI, A-Paper, SMO, Kooperation, InfoStrom, Katastrophenmanagement, Nachbarschaftshilfe, Selbsthilfe, Social Media, Twitter}, pages = {1861--1875}, } -
What You See Is What I Need: Mobile Reporting Practices in Emergencies
Ludwig Thomas, Reuter Christian, Pipek VolkmarProceedings of the European Conference on Computer Supported Cooperative Work (ECSCW): 2013 Paphos, Cyrus. . doi:10.1007/978-1-4471-5346-7_10
[BibTeX] [Abstract] [Download PDF]Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.
@inproceedings{ludwig_what_2013, address = {Paphos, Cyrus}, title = {What {You} {See} {Is} {What} {I} {Need}: {Mobile} {Reporting} {Practices} in {Emergencies}}, url = {https://www.wineme.uni-siegen.de/paper/2013/2013_ludwigreuterpipek_wysiwin-morep_ecscw.pdf http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_10}, doi = {10.1007/978-1-4471-5346-7_10}, abstract = {Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.}, booktitle = {Proceedings of the {European} {Conference} on {Computer} {Supported} {Cooperative} {Work} ({ECSCW})}, publisher = {Springer}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, editor = {Bertelsen, Olav W. and Ciolfi, Luigina and Grasso, Antonietta and Papadopoulos, George Angelos}, year = {2013}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK}, pages = {181--206}, } -
Involving Users in the wild-Participatory Product Development in and with Online Communities
Hess Jan, Randall David, Pipek Volkmar, Wulf VolkerInternational Journal of Human-Computer Studies (IJHCS) 2013;71(5):570–589. doi:10.1016/j.ijhcs.2013.01.003
[BibTeX] [Download PDF]@article{hess_involving_2013, title = {Involving {Users} in the wild-{Participatory} {Product} {Development} in and with {Online} {Communities}}, volume = {71}, url = {http://dx.doi.org/10.1016/j.ijhcs.2013.01.003}, doi = {10.1016/j.ijhcs.2013.01.003}, number = {5}, journal = {International Journal of Human-Computer Studies (IJHCS)}, author = {Hess, Jan and Randall, David and Pipek, Volkmar and Wulf, Volker}, year = {2013}, keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES, Participatory design, End user development, User-driven software development}, pages = {570--589}, annote = {Place: Duluth, MN, USA Publisher: Academic Press, Inc.}, } -
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Ackerman Mark, Dachtera Juri, Pipek Volkmar, Wulf VolkerComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2013;22(4-6):531–573. doi:10.1007/s10606-013-9192-8
[BibTeX] [Download PDF]@article{ackerman_sharing_2013, title = {Sharing {Knowledge} and {Expertise}: {The} {CSCW} {View} of {Knowledge} {Management}}, volume = {22}, url = {http://dx.doi.org/10.1007/s10606-013-9192-8}, doi = {10.1007/s10606-013-9192-8}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ackerman, Mark and Dachtera, Juri and Pipek, Volkmar and Wulf, Volker}, year = {2013}, keywords = {CSCW, A-Paper, MdK}, pages = {531--573}, } -
Onegai: A Demand-driven Photo Sharing Tool with Location Reference
Wan Lin, Hess Jan, Ley Benedikt, Wulf Volker, Sjablow VitaliCHI ’13 Extended Abstracts on Human Factors in Computing Systems: 2013 New York, NY, USA. . doi:10.1145/2468356.2468507
[BibTeX] [Download PDF]@inproceedings{wan_onegai_2013, address = {New York, NY, USA}, series = {{CHI} {EA} '13}, title = {Onegai: {A} {Demand}-driven {Photo} {Sharing} {Tool} with {Location} {Reference}}, isbn = {978-1-4503-1952-2}, url = {http://doi.acm.org/10.1145/2468356.2468507}, doi = {10.1145/2468356.2468507}, booktitle = {{CHI} '13 {Extended} {Abstracts} on {Human} {Factors} in {Computing} {Systems}}, publisher = {ACM}, author = {Wan, Lin and Hess, Jan and Ley, Benedikt and Wulf, Volker and Sjablow, Vitali}, year = {2013}, keywords = {CSCW, demand-driven sharing, intimate visual co-presence, lightweight visual communication, location-based media sharing, a-paper}, pages = {841--846}, }
2012
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End-user interactions with intelligent and autonomous systems
Stumpf Simone, Burnett Margaret, Pipek Volkmar, Wong Weng-KeenCHI Conference on Human Factors in Computing Systems, CHI ’12, Extended Abstracts Volume, Austin, TX, USA, May 5-10, 2012: 2012 . doi:10.1145/2212776.2212713
[BibTeX] [Download PDF]@inproceedings{stumpf_end-user_2012, title = {End-user interactions with intelligent and autonomous systems}, isbn = {978-1-4503-1016-1}, url = {http://doi.acm.org/10.1145/2212776.2212713}, doi = {10.1145/2212776.2212713}, booktitle = {{CHI} {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} '12, {Extended} {Abstracts} {Volume}, {Austin}, {TX}, {USA}, {May} 5-10, 2012}, publisher = {ACM}, author = {Stumpf, Simone and Burnett, Margaret and Pipek, Volkmar and Wong, Weng-Keen}, editor = {Konstan, Joseph A and Chi, Ed H and Höök, Kristina}, year = {2012}, keywords = {CSCW, PRAXLABS, a-paper}, pages = {2755--2758}, } -
Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs
Hess Jan, Reuter Christian, Pipek Volkmar, Wulf VolkerInternational Journal of Cooperative Information Systems (IJCIS) 2012;21(4):263–296. doi:10.1142/S0218843012500049
[BibTeX] [Abstract] [Download PDF]Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.
@article{hess_supporting_2012, title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}}, volume = {21}, url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf}, doi = {10.1142/S0218843012500049}, abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.}, number = {4}, journal = {International Journal of Cooperative Information Systems (IJCIS)}, author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker}, year = {2012}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, InfoStrom, RSBE, MdK, EUDISMES, articulation support, business process modeling, end-user development, flexible workflows, Knowledge work, pen-and-paper based interactions, process adaptations}, pages = {263--296}, annote = {Publisher: Worldscientific}, } -
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Pipek Volkmar, Wulf Volker, Johri AdityaComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2012;21(2-3):261–282. doi:10.1007/s10606-011-9138-y
[BibTeX] [Download PDF]@article{pipek_bridging_2012, title = {Bridging {Artifacts} and {Actors}: {Expertise} {Sharing} in {Organizational} {Ecosystems}}, volume = {21}, url = {http://dx.doi.org/10.1007/s10606-011-9138-y}, doi = {10.1007/s10606-011-9138-y}, number = {2-3}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Pipek, Volkmar and Wulf, Volker and Johri, Aditya}, year = {2012}, keywords = {CSCW, A-Paper}, pages = {261--282}, } -
Supporting Improvisation Work in Inter-Organizational Crisis Management
Ley Benedikt, Pipek Volkmar, Reuter Christian, Wiedenhoefer TorbenProceedings of the Conference on Human Factors in Computing Systems (CHI): 2012 Austin, USA. . doi:10.1145/2207676.2208617
[BibTeX] [Abstract] [Download PDF]Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.
@inproceedings{ley_supporting_2012, address = {Austin, USA}, title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}}, isbn = {978-1-4503-1015-4}, url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf http://dl.acm.org/citation.cfm?doid=2207676.2208617}, doi = {10.1145/2207676.2208617}, abstract = {Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, publisher = {ACM Press}, author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben}, year = {2012}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, RSBE}, pages = {1529}, } -
Supporting Improvisation Work in Inter-Organizational Crisis Management
Ley Benedikt, Pipek Volkmar, Reuter Christian, Wiedenhoefer TorbenProceedings of the Conference on Human Factors in Computing Systems (CHI): 2012 Austin, USA. .
[BibTeX] [Download PDF]@inproceedings{ley_supporting_2012-2, address = {Austin, USA}, title = {Supporting {Improvisation} {Work} in {Inter}-{Organizational} {Crisis} {Management}}, url = {https://www.wineme.uni-siegen.de/paper/2012/leypipekreuterwiedenh2012_improvisationwork_chi2012.pdf}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, publisher = {ACM Press}, author = {Ley, Benedikt and Pipek, Volkmar and Reuter, Christian and Wiedenhoefer, Torben}, year = {2012}, keywords = {CSCW, PRAXLABS, A-Paper, InfoStrom, RSBE}, pages = {1529--1538}, }
2011
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Kontextsensitive Service-Infrastruktur für die mobile Nutzung von Home-IT
Herbrechter Marc, Ley Benedikt, Stein Martin10. Internationale Tagung Wirtschaftsinformatik, Zürich, 16.-18. Februar 2011: 2011 .
[BibTeX] [Download PDF]@inproceedings{herbrechter_kontextsensitive_2011, title = {Kontextsensitive {Service}-{Infrastruktur} für die mobile {Nutzung} von {Home}-{IT}}, url = {http://aisel.aisnet.org/wi2011/14}, booktitle = {10. {Internationale} {Tagung} {Wirtschaftsinformatik}, {Zürich}, 16.-18. {Februar} 2011}, author = {Herbrechter, Marc and Ley, Benedikt and Stein, Martin}, year = {2011}, keywords = {CSCW, A-Paper, CONTici}, pages = {14}, } -
Supporting business process experts in tailoring business processes
Dörner Christian, Yetim Fahri, Pipek Volkmar, Wulf VolkerInteracting with Computers 2011;23(3):226–238. doi:10.1016/j.intcom.2011.03.001
[BibTeX] [Download PDF]@article{dorner_supporting_2011, title = {Supporting business process experts in tailoring business processes}, volume = {23}, url = {http://dx.doi.org/10.1016/j.intcom.2011.03.001}, doi = {10.1016/j.intcom.2011.03.001}, number = {3}, journal = {Interacting with Computers}, author = {Dörner, Christian and Yetim, Fahri and Pipek, Volkmar and Wulf, Volker}, year = {2011}, keywords = {CSCW, A-Paper, EUDISMES}, pages = {226--238}, }
2010
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Picnic: Integrating physical artifacts in collaborative settings for context-aware adaptation
Ley Benedikt, Betz MatthiasCHI 2010 Workshop Context-Adaptive Interaction for Collaborative Work: 2010 Atlanta, USA. .
[BibTeX]@inproceedings{ley_picnic_2010, address = {Atlanta, USA}, title = {Picnic: {Integrating} physical artifacts in collaborative settings for context-aware adaptation}, booktitle = {{CHI} 2010 {Workshop} {Context}-{Adaptive} {Interaction} for {Collaborative} {Work}}, author = {Ley, Benedikt and Betz, Matthias}, year = {2010}, keywords = {CSCW, a-paper}, } -
Managing nomadic knowledge: a case study of the European social forum
Saeed Saqib, Pipek Volkmar, Rohde Markus, Wulf VolkerProceedings of the Conference on Human Factors in Computing Systems (CHI): 2010 Atlanta, Georgia, USA. .
[BibTeX] [Abstract] [Download PDF]In this paper we portray a specific type of knowledge which we term ‘nomadic knowledge’. It is required periodically by different actors and travels along foreseeable paths between groups or communities of actors. This type of knowledge lets us question …
@inproceedings{saeed_managing_2010, address = {Atlanta, Georgia, USA}, title = {Managing nomadic knowledge: a case study of the {European} social forum}, url = {https://www.wineme.uni-siegen.de/paper/2010/pap1652_saeed.pdf}, abstract = {In this paper we portray a specific type of knowledge which we term 'nomadic knowledge'. It is required periodically by different actors and travels along foreseeable paths between groups or communities of actors. This type of knowledge lets us question ...}, booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})}, publisher = {ACM-Press}, author = {Saeed, Saqib and Pipek, Volkmar and Rohde, Markus and Wulf, Volker}, year = {2010}, keywords = {CSCW, A-Paper, CONTici, community informatics, ethnographic case study, knowledge management, knowledge sharing, nomadic knowledge}, pages = {537--546}, } -
Context-adaptive interaction for collaborative work
Ziegler Jürgen, Lukosch Stephan, Haake Jörg, Pipek VolkmarProceedings of the 28th International Conference on Human Factors in Computing Systems, CHI 2010, Extended Abstracts Volume, Atlanta, Georgia, USA, April 10-15, 2010: 2010 . doi:10.1145/1753846.1754174
[BibTeX] [Download PDF]@inproceedings{ziegler_context-adaptive_2010, title = {Context-adaptive interaction for collaborative work}, isbn = {978-1-60558-930-5}, url = {http://doi.acm.org/10.1145/1753846.1754174 http://dmrussell.net/CHI2010/docs/p4461.pdf}, doi = {10.1145/1753846.1754174}, booktitle = {Proceedings of the 28th {International} {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} 2010, {Extended} {Abstracts} {Volume}, {Atlanta}, {Georgia}, {USA}, {April} 10-15, 2010}, publisher = {ACM}, author = {Ziegler, Jürgen and Lukosch, Stephan and Haake, Jörg and Pipek, Volkmar}, editor = {Mynatt, Elizabeth D and Schoner, Don and Fitzpatrick, Geraldine and Hudson, Scott E and Edwards, W Keith and Rodden, Tom}, year = {2010}, keywords = {CSCW, CONTici, a-paper}, pages = {4461--4464}, }
2009
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End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems
Dörner Christian, Draxler Sebastian, Pipek Volkmar, Wulf VolkerIEEE Software 2009;26(5):45–51. doi:10.1109/MS.2009.127
[BibTeX] [Download PDF]@article{dorner_end_2009, title = {End {Users} at the {Bazaar}: {Designing} {Next}-{Generation} {Enterprise} {Resource} {Planning} {Systems}}, volume = {26}, url = {http://dx.doi.org/10.1109/MS.2009.127}, doi = {10.1109/MS.2009.127}, number = {5}, journal = {IEEE Software}, author = {Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Wulf, Volker}, month = sep, year = {2009}, keywords = {CSCW, PRAXLABS, A-Paper, EUDISMES, software engineering, business, domain-specific architectures, graphical user interfaces, visual programming, workflow management}, pages = {45--51}, annote = {Place: Los Alamitos, CA, USA Publisher: IEEE Computer Society Press}, } -
Infrastructuring: Towards an Integrated Perspetive on the Design and Use of Information Technology
Pipek Volkmar, Wulf VolkerJournal of the Association of Information System (JAIS) 2009;10(5):306–332.
[BibTeX] [Download PDF]@article{pipek_infrastructuring_2009, title = {Infrastructuring: {Towards} an {Integrated} {Perspetive} on the {Design} and {Use} of {Information} {Technology}}, volume = {10}, url = {http://www.wineme.uni-siegen.de/paper/2009/pipek_wulf_jais_infrastructuring_2009.pdf}, number = {5}, journal = {Journal of the Association of Information System (JAIS)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {2009}, keywords = {CSCW, A-Paper}, pages = {306--332}, } -
Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology
Pipek Volkmar, Wulf VolkerJournal of the Association for Information Systems (JAIS) 2009;10(5).
[BibTeX] [Download PDF]@article{pipek_infrastructuring_2009-1, title = {Infrastructuring: {Toward} an {Integrated} {Perspective} on the {Design} and {Use} of {Information} {Technology}}, volume = {10}, url = {http://aisel.aisnet.org/jais/vol10/iss5/1}, number = {5}, journal = {Journal of the Association for Information Systems (JAIS)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {2009}, keywords = {CSCW, A-Paper}, }
2008
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Entwicklung eines webbasierten Dokumentenmanagement-Systems für eine Fluggesellschaft
Reuter Christian, Georg ChristopherJournal WIRTSCHAFTSINFORMATIK 2008;50(2):142–145. doi:10.1365/s11576-008-0026-0
[BibTeX] [Download PDF]@article{reuter_entwicklung_2008, title = {Entwicklung eines webbasierten {Dokumentenmanagement}-{Systems} für eine {Fluggesellschaft}}, volume = {50}, url = {http://www.peasec.de/paper/2008/2008_ReuterGeorg_EntwicklungWebbasiertesDMSFluggesellschaft_WI.pdf http://www.wirtschaftsinformatik-archiv.de/pdf/wi2008_2_142-145_studfor.pdf}, doi = {10.1365/s11576-008-0026-0}, number = {2}, journal = {Journal WIRTSCHAFTSINFORMATIK}, author = {Reuter, Christian and Georg, Christopher}, year = {2008}, keywords = {CSCW, HCI, A-Paper, Kooperation, GI-CSCW-A, IF 0.5, VHB-B, WKWI-A}, pages = {142--145}, } -
Component-based Tailorability: Towards Highly Flexible Software Applications
Wulf Volker, Pipek Volkmar, Won MarkusInt. Journal on Human-Computer Studies (IJHCS) 2008;66(1):1–22.
[BibTeX] [Download PDF]@article{wulf_component-based_2008, title = {Component-based {Tailorability}: {Towards} {Highly} {Flexible} {Software} {Applications}}, volume = {66}, url = {https://www.wineme.uni-siegen.de/paper/2013/wulfetal2008_compbastailor_ijhcs.pdf}, number = {1}, journal = {Int. Journal on Human-Computer Studies (IJHCS)}, author = {Wulf, Volker and Pipek, Volkmar and Won, Markus}, year = {2008}, keywords = {CSCW, A-Paper, CONTici}, pages = {1--22}, } -
Premote: a user customizable remote control
Hess Jan, Küstermann Guy, Pipek VolkmarExtended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008: 2008 . doi:10.1145/1358628.1358844
[BibTeX] [Download PDF]@inproceedings{hess_premote_2008, title = {Premote: a user customizable remote control}, url = {http://doi.acm.org/10.1145/1358628.1358844}, doi = {10.1145/1358628.1358844}, booktitle = {Extended {Abstracts} {Proceedings} of the 2008 {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} 2008, {Florence}, {Italy}, {April} 5-10, 2008}, publisher = {ACM}, author = {Hess, Jan and Küstermann, Guy and Pipek, Volkmar}, editor = {Czerwinski, Mary and Lund, Arnold M and Tan, Desney S}, year = {2008}, keywords = {CSCW, EUDISMES, a-paper}, pages = {3279--3284}, }
2007
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Infrastrukturen zur Aneignungsunterstützung – Ein Konzept zur Integration von produkt- und prozessorientierter Flexibilisierung
Stevens Gunnar, Wulf Volker, Pipek VolkmareOrganisation: Service-, Prozess-, Market-Engineering: 8. Internationale Tagung Wirtschaftsinformatik – Band 1, WI 2007, Karlsruhe, Germany, February 28 – March 2, 2007: 2007 .
[BibTeX] [Download PDF]@inproceedings{stevens_infrastrukturen_2007, title = {Infrastrukturen zur {Aneignungsunterstützung} - {Ein} {Konzept} zur {Integration} von produkt- und prozessorientierter {Flexibilisierung}}, isbn = {978-3-86644-094-4}, url = {http://aisel.aisnet.org/wi2007/49}, booktitle = {{eOrganisation}: {Service}-, {Prozess}-, {Market}-{Engineering}: 8. {Internationale} {Tagung} {Wirtschaftsinformatik} - {Band} 1, {WI} 2007, {Karlsruhe}, {Germany}, {February} 28 - {March} 2, 2007}, publisher = {Universitaetsverlag Karlsruhe}, author = {Stevens, Gunnar and Wulf, Volker and Pipek, Volkmar}, editor = {Oberweis, Andreas and Weinhardt, Christof and Gimpel, Henner and Koschmider, Agnes and Pankratius, Victor and Schnizler, Björn}, year = {2007}, keywords = {CSCW, A-Paper}, pages = {823--840}, }
2003
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Creating Heterogeneity – Evolving Use of Groupware in a Network of Freelancers
Törpel Bettina, Pipek Volkmar, Rittenbruch MarkusComputer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 2003;12(4):381–409. doi:10.1023/A:1026192900770
[BibTeX] [Download PDF]@article{torpel_creating_2003, title = {Creating {Heterogeneity} - {Evolving} {Use} of {Groupware} in a {Network} of {Freelancers}}, volume = {12}, issn = {0925-9724}, url = {http://dx.doi.org/10.1023/A:1026192900770}, doi = {10.1023/A:1026192900770}, number = {4}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Törpel, Bettina and Pipek, Volkmar and Rittenbruch, Markus}, month = sep, year = {2003}, keywords = {CSCW, A-Paper, ProSEC, evolving use, freelancers, groupware fabric, multiple approaches of groupware use, multiple parallel experimental use, objectification and appropriation, organization-wide groupware, Participatory Design, service network}, pages = {381--409}, annote = {Place: Norwell, MA, USA Publisher: Kluwer Academic Publishers}, }
2002
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Vergleichende Buchbesprechung: Gemeinschaften und ihre technische Unterstützung
Klamma Ralf, Pipek Volkmar, Wulf VolkerWirtschaftsinformatik 2002;44(5):484–491.
[BibTeX]@article{klamma_vergleichende_2002, title = {Vergleichende {Buchbesprechung}: {Gemeinschaften} und ihre technische {Unterstützung}}, volume = {44}, number = {5}, journal = {Wirtschaftsinformatik}, author = {Klamma, Ralf and Pipek, Volkmar and Wulf, Volker}, year = {2002}, keywords = {CSCW, A-Paper, ProSEC}, pages = {484--491}, }