Journal
2022
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Kotthaus, C., Vitt, N., Krüger, M., Pipek, V. & Wulf, V. (2022)Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices
IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09444-5
[BibTeX] [Abstract] [Download PDF]The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.
@article{kotthaus_negotiating_2022, title = {Negotiating {Priorities} on the {Shopfloor}: {A} {Design} {Case} {Study} of {Maintainers}’ {Practices}}, issn = {1573-7551}, shorttitle = {Negotiating {Priorities} on the {Shopfloor}}, url = {https://doi.org/10.1007/s10606-022-09444-5}, doi = {10.1007/s10606-022-09444-5}, abstract = {The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.}, language = {en}, urldate = {2022-10-18}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Kotthaus, Christoph and Vitt, Nico and Krüger, Max and Pipek, Volkmar and Wulf, Volker}, month = oct, year = {2022}, keywords = {CSCW, Design case study, Qualitative research, Manufacturing, Maintenance, Repair}, } -
Hoffmann, S., Ludwig, T., Jasche, F., Wulf, V. & Randall, D. (2022)RetrofittAR: Supporting Hardware-Centered Expertise Sharing in Manufacturing Settings through Augmented Reality
IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09430-x
[BibTeX] [Abstract] [Download PDF]Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.
@article{hoffmann_retrofittar_2022, title = {{RetrofittAR}: {Supporting} {Hardware}-{Centered} {Expertise} {Sharing} in {Manufacturing} {Settings} through {Augmented} {Reality}}, issn = {1573-7551}, shorttitle = {{RetrofittAR}}, url = {https://doi.org/10.1007/s10606-022-09430-x}, doi = {10.1007/s10606-022-09430-x}, abstract = {Since almost the onset of computer-supported cooperative work (CSCW), the community has been concerned with how expertise sharing can be supported in different settings. Here, the complex handling of machines based on experience and knowledge is increasingly becoming a challenge. In our study, we investigated expertise sharing in a medium-sized manufacturing company in an effort to support the fostering of hardware-based expertise sharing by using augmented reality (AR) to ‘retrofit’ machines. We, therefore, conducted a preliminary empirical study to understand how expertise is shared in practice and what current support is available. Based on the findings, we derived design challenges and implications for the design of AR systems in manufacturing settings. The main challenges, we found, had to do with existing socio-technical infrastructure and the contextual nature of expertise. We implemented a HoloLens application called RetrofittAR that supports learning on the production machine during actual use. We evaluated the system during the company’s actual production process. The results show which data types are necessary to support expertise sharing and how our design supports the retrofitting of old machines. We contribute to the current state of research in two ways. First, we present the knowledge-intensive practice of operating older production machines through novel AR interfaces. Second, we outline how retrofitting measures with new visualisation technologies can support knowledge-intensive production processes.}, language = {en}, urldate = {2022-07-01}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Hoffmann, Sven and Ludwig, Thomas and Jasche, Florian and Wulf, Volker and Randall, David}, month = jun, year = {2022}, keywords = {CSCW, Expertise Sharing, Augmented Reality, Manufacturing, Retrofit}, }
2019
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Ertl, T., Taugerbeck, S., Esau, M., Aal, K., Tolmie, P. & Wulf, V. (2019)The Social Mile – How (Psychosocial) ICT can Help to Promote Resocialization and to Overcome Prison
IN Proceedings of the ACM on Human-Computer Interaction, Vol. 3, Pages: 248:1–248:31 doi:10.1145/3370270
[BibTeX] [Abstract] [Download PDF]There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.
@article{ertl_social_2019, title = {The {Social} {Mile} - {How} ({Psychosocial}) {ICT} can {Help} to {Promote} {Resocialization} and to {Overcome} {Prison}}, volume = {3}, url = {https://doi.org/10.1145/3370270}, doi = {10.1145/3370270}, abstract = {There is currently uncertainty in the research community as to how ICT can and should be designed in such a way that it can be convincingly integrated into the everyday lives of prison inmates. In this paper, we discuss a design fiction that closes this research gap. The descriptions and results of the study are purely fictitious. Excluded is the State of the Art as well as the description of the legal situation of prisons in Germany. The analysis of the fictional study data designed here thus refers to the real world in order to derive ethical guidelines and draw practical conclusions. It is our intention to use these results as a possible basis for further research. The paper presents results of an explorative study dealing with the design, development and evaluation of an AI-based Smart Mirror System, Prison AI 2.0, in a German prison. Prison AI 2.0 was developed for daily use and voluntarily tested by eight prisoners over a period of 12 months to gain insight into their individual and social impact, with an emphasis on its ability to actively support rehabilitation. Based on qualitative data, our findings suggest that intelligent AI-based devices can actually help promote such an outcome. Our results also confirm the valuable impact of (Psychosocial) ICT on the psychological, social and individual aspects of prison life, and in particular how prisoners used the Smart Mirror system to improve and maintain their cognitive, mental and physical state and to restore social interactions with the outside world. With the presentation of these results we want to initiate discussions about the use of ICT by prisoners in closed prisons in order to identify opportunities and risks.}, number = {GROUP}, urldate = {2021-04-16}, journal = {Proceedings of the ACM on Human-Computer Interaction}, author = {Ertl, Tanja and Taugerbeck, Sebastian and Esau, Margarita and Aal, Konstantin and Tolmie, Peter and Wulf, Volker}, month = dec, year = {2019}, keywords = {cscw, qualitative research, italg, ai-infused, digital participation, prison, prisoners, psychosocial ict, smart mirror, social participation, voice-based technology}, pages = {248:1--248:31}, }
2018
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Ludwig, T., Pipek, V. & Tolmie, P. (2018)Designing for Collaborative Infrastructuring: Supporting Resonance Activities
IN Proc. ACM Hum.-Comput. Interact., Vol. 2, Pages: 113:1–113:29 doi:10.1145/3274382
[BibTeX] [Download PDF]@article{ludwig_designing_2018, title = {Designing for {Collaborative} {Infrastructuring}: {Supporting} {Resonance} {Activities}}, volume = {2}, issn = {2573-0142}, url = {http://doi.acm.org/10.1145/3274382}, doi = {10.1145/3274382}, number = {CSCW}, journal = {Proc. ACM Hum.-Comput. Interact.}, author = {Ludwig, Thomas and Pipek, Volkmar and Tolmie, Peter}, month = nov, year = {2018}, keywords = {cscw, appropriation, infrastructuring, resonance activities, sociable technologies}, pages = {113:1--113:29}, } -
Reuter, C., Hughes, A. L. & Kaufhold, M. (2018)Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research
IN International Journal on Human-Computer Interaction (IJHCI), Vol. 34, Pages: 280–294 doi:10.1080/10447318.2018.1427832
[BibTeX] [Abstract] [Download PDF]Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.
@article{reuter_social_2018, title = {Social {Media} in {Crisis} {Management}: {An} {Evaluation} and {Analysis} of {Crisis} {Informatics} {Research}}, volume = {34}, url = {http://www.peasec.de/paper/2018/2018_ReuterHughesKaufhold_SocialMediaCrisisManagementEvaluation_IJHCI.pdf}, doi = {10.1080/10447318.2018.1427832}, abstract = {Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media be-fore, during or after these events. The field of research that these studies fall under is called cri-sis informatics. In this paper, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from an HCI perspective and outline trends and challenges for future research.}, number = {4}, journal = {International Journal on Human-Computer Interaction (IJHCI)}, author = {Reuter, Christian and Hughes, Amanda Lee and Kaufhold, Marc-André}, year = {2018}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, Selected, SMO}, pages = {280--294}, } -
Saad-Sulonen, J., Eriksson, E., Halskov, K., Karasti, H. & Vines, J. (2018)Unfolding participation over time in the design of IT
IN CoDesign, Vol. 14, Pages: 1–3 doi:10.1080/15710882.2018.1426981
[BibTeX] [Abstract] [Download PDF]The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of ‘Unfolding Participation over Time in the Design of IT’, authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline
@article{saad-sulonen_unfolding_2018, title = {Unfolding participation over time in the design of {IT}}, volume = {14}, issn = {17453755}, url = {http://doi.org/10.1080/15710882.2018.1426981}, doi = {10.1080/15710882.2018.1426981}, abstract = {The theme of this special issue is participation in the design of information technology (IT). The aim is to continue and contribute to the debate around the notion of participation in Participatory Design and participatory Human Computer Interaction (HCI) research, recently invigorated by Vines et al. (2012), Halskov and Hansen (2014) and Saad-Sulonen et al. (2015). Ongoing transformations in IT mediated participation in contemporary societies at large are challenging us to explore the nature of participation in IT design. Some of the questions that emerge relate to the need to rethink notions and practices of participation temporally (e.g. ranging in scale from single projects taking place at one point in time to connected projects that occur over years as well as attend to more momentary participatory activities), and how they connect to notions of spatiality (both geographically and organizationally), offline and online participation (as a continuum of modes of participations ranging between traditional face-to-face to fully digitally mediated participation), as well as commitment to democracy and user empowerment and how these can be maintained. We invite submissions that 1 interrogate participation by analyzing and reflecting on the ways that participation unfolds in practice, over time, in the design of IT. Within the theme of 'Unfolding Participation over Time in the Design of IT', authors are invited to consider (but are not limited to) the following issues and questions for this special issue: What kinds of new participatory configurations are emerging in contemporary settings? What temporalities and scales are associated with new participatory configurations? How can we map, analyze and reflect on how contemporary participation is unfolding over time? In what ways do contemporary participatory configurations and their unfolding over time relate to the original values of participatory design (e.g. democracy, quality of working life, alternatives, and politics)? How can we account for the diversity of participants, including large and diverse groups of users, but also designers and researchers as participants, in the unfolding design practices over time? Timeline}, number = {1}, journal = {CoDesign}, author = {Saad-Sulonen, Joanna and Eriksson, Eva and Halskov, Kim and Karasti, Helena and Vines, John}, year = {2018}, keywords = {cscw}, pages = {1--3}, } -
Parmiggiani, E., Karasti, H., Baker, K. & Botero, A. (2018)Politics of environmental research infrastructure formation: When top-down policy-making meets bottom-up fragmentation
IN Platypus, The CASTAC Blog, Vol. June 2018 doi:10.13140/RG.2.2.23993.83045
[BibTeX] [Download PDF]@article{parmiggiani_politics_2018, title = {Politics of environmental research infrastructure formation: {When} top-down policy-making meets bottom-up fragmentation}, volume = {June 2018}, url = {http://blog.castac.org/2018/06/research-infrastructure/}, doi = {10.13140/RG.2.2.23993.83045}, journal = {Platypus, The CASTAC Blog}, author = {Parmiggiani, Elena and Karasti, Helena and Baker, Karen and Botero, Andrea}, year = {2018}, keywords = {cscw, MdK}, } -
Reuter, C., Kaufhold, M., Spielhofer, T. & Hahne, A. S. (2018)Soziale Medien und Apps in Notsituationen: Eine repräsentative Studie über die Wahrnehmung in Deutschland
IN BBK Bevölkerungsschutz, Vol. 2, Pages: 22–24
[BibTeX] [Abstract] [Download PDF]Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht – immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schließlich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. Überschwemmungen, Stürme, terroristische Anschläge) für diverse Gruppen (z. B. Bürger, Rettungsdienste) von Nutzen sein können. Während Stärken und Schwächen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bevölkerung. Unsere repräsentative Untersuchung von Einstellungen der Bevölkerung in Deutschland gegenüber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungefähr die Hälfte der Befragten (44 \%) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zurückgegriffen hat. Zudem werden falsche Gerüchte in sozialen Medien mehrheitlich (74 \%) als Bedrohung empfunden. Notfall-Apps für das eigene Smartphone werden selten (16 \%) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.
@article{reuter_soziale_2018, title = {Soziale {Medien} und {Apps} in {Notsituationen}: {Eine} repräsentative {Studie} über die {Wahrnehmung} in {Deutschland}}, volume = {2}, url = {http://www.peasec.de/paper/2018/2018_ReuterKaufholdSpielhoferHahne_SozialeMedienAppsNotsituationen_BBK.pdf}, abstract = {Helfer bei Hochwassergefahr mobilisieren oder bei einem Terroranschlag Freunden auf Facebook mitteilen, dass es einem gut geht – immer mehr Menschen nutzen soziale Medien in Notsituationen, Krisen- oder Katastrophenlagen. Schließlich ist es heute kein Geheimnis mehr, dass soziale Medien in jenen Lagen (z. B. Überschwemmungen, Stürme, terroristische Anschläge) für diverse Gruppen (z. B. Bürger, Rettungsdienste) von Nutzen sein können. Während Stärken und Schwächen dieser Nutzung bereits eingehend erforscht wurden, widmen sich nur wenige Studien den betreffenden Wahrnehmungen innerhalb der Bevölkerung. Unsere repräsentative Untersuchung von Einstellungen der Bevölkerung in Deutschland gegenüber der Nutzung sozialer Medien in Notsituationen stellt die erste ihrer Art dar. Dabei zeigt sich, dass ungefähr die Hälfte der Befragten (44 \%) bereits in Notsituationen zum Zwecke des Teilens und / oder Herausfindens von Informationen auf soziale Medien zurückgegriffen hat. Zudem werden falsche Gerüchte in sozialen Medien mehrheitlich (74 \%) als Bedrohung empfunden. Notfall-Apps für das eigene Smartphone werden selten (16 \%) heruntergeladen, wobei Wetter- und Erste-Hilfe-Apps am beliebtesten sind.}, journal = {BBK Bevölkerungsschutz}, author = {Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie}, year = {2018}, keywords = {CSCW, HCI, EmerGent, KontiKat, SMO}, pages = {22--24}, } -
Karasti, H. & Blomberg, J. (2018)Studying Infrastructuring Ethnographically
IN Computer Supported Cooperative Work (CSCW), Vol. 27, Pages: 233–265 doi:10.1007/s10606-017-9296-7
[BibTeX] [Abstract]This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.
@article{karasti_studying_2018, title = {Studying {Infrastructuring} {Ethnographically}}, volume = {27}, issn = {15737551}, doi = {10.1007/s10606-017-9296-7}, abstract = {This paper is motivated by a methodological interest in how to investigate information infrastructures as an empirical, real-world phenomenon. We argue that research on information infrastructures should not be captive to the prevalent method choice of small-scale and short-term studies. Instead research should address the challenges of empirically studying the heterogeneous, extended and complex phenomena of infrastructuring with an emphasis on the necessarily emerging and open-ended processual qualities of information infrastructures. While existing literature identifies issues that make the study of infrastructuring demanding, few propose ways of addressing these challenges. In this paper we review characteristics of information infrastructures identified in the literature that present challenges for their empirical study. We look to current research in the social sciences, particularly anthropology and science and technology studies (STS) that focus on how to study complex and extended phenomena ethnographically, to provide insight into the study of infrastructuring. Specifically, we reflect on infrastructuring as an object of ethnographic inquiry by building on the notion of “constructing the field.” Recent developments in how to conceptualize the ethnographic field are tied both to longstanding traditions and novel developments in anthropology and STS for studying extended and complex phenomena. Through a discussion of how dimensions of information infrastructures have been addressed practically, methodologically, and theoretically we aim to link the notion of constructing the ethnographic field with views on infrastructuring as a particular kind of object of inquiry. Thus we aim to provide an ethnographically sensitive and methodologically oriented “opening” for an alternative ontology for studying infrastructuring ethnographically.}, number = {2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Karasti, Helena and Blomberg, Jeanette}, year = {2018}, keywords = {cscw, MdK, Anthropology, Collaborative design, Constructing the field, Dimensions of information infrastructure, Ethnography, Information infrastructure, Infrastructuring, Object of inquiry, Reflexivity, Science and technology studies}, pages = {233--265}, } -
Kaufhold, M., Riebe, T., Reuter, C., Hester, J., Jeske, D., Knüver, L. & Richert, V. (2018)Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 10, Pages: 1–19 doi:10.4018/IJISCRAM.2018010101
[BibTeX]@article{kaufhold_business_2018, title = {Business {Continuity} {Management} in {Micro} {Enterprises}: {Perception}, {Strategies} and {Use} of {ICT}}, volume = {10}, doi = {10.4018/IJISCRAM.2018010101}, number = {1}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Kaufhold, Marc-André and Riebe, Thea and Reuter, Christian and Hester, Julian and Jeske, Danny and Knüver, Lisa and Richert, Viktoria}, year = {2018}, keywords = {CSCW, EmerGent, KontiKat, Infrastruktur, RSF, Kooperation, MAKI}, pages = {1--19}, } -
Reuter, C. & Kaufhold, M. (2018)Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics
IN Journal of Contingencies and Crisis Management (JCCM), Vol. 26, Pages: 41–57 doi:10.1111/1468-5973.12196
[BibTeX] [Abstract] [Download PDF]Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
@article{reuter_fifteen_2018, title = {Fifteen {Years} of {Social} {Media} in {Emergencies}: {A} {Retrospective} {Review} and {Future} {Directions} for {Crisis} {Informatics}}, volume = {26}, url = {http://www.peasec.de/paper/2018/2018_ReuterKaufhold_FifteenYearsSocialMediaEmergencies_JCCM.pdf http://onlinelibrary.wiley.com/doi/10.1111/1468-5973.12196/full}, doi = {10.1111/1468-5973.12196}, abstract = {Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In the following years, especially in the last 10, sometimes summarized under the term crisis informatics, a variety of studies focusing on the use of ICT and social media before, during or after nearly every crisis and emergency has arisen. This article aims to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.}, number = {1}, journal = {Journal of Contingencies and Crisis Management (JCCM)}, author = {Reuter, Christian and Kaufhold, Marc-André}, year = {2018}, keywords = {CSCW, HCI, A-Paper, EmerGent, Frieden, KontiKat, SMO, Terror, Kokos}, pages = {41--57}, } -
Østergaard, K. L., Simonsen, J. & Karasti, H. (2018)Examining situated design practices: Nurses’ transformations towards genuine participation
IN Design Studies, Pages: 1–23 doi:10.1016/j.destud.2017.12.002
[BibTeX] [Abstract]We scrutinise the concrete practices of participants’ engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer’s process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.
@article{ostergaard_examining_2018, title = {Examining situated design practices: {Nurses}' transformations towards genuine participation}, issn = {0142694X}, doi = {10.1016/j.destud.2017.12.002}, abstract = {We scrutinise the concrete practices of participants' engagement in participatory design through an empirical case in which nurses from different hospital wards began as reluctant users, but gradually engaged in processes approaching genuine participation. We expand a newly proposed, psychologically inspired perspective into a conceptual frame to investigate transformations towards genuine participation. This analytical lens elucidates how participants engage in becoming authentic, credible, attentive and present in participatory endeavours, and how this affects reflection and learning. The case includes the designer's process of becoming a genuine participant during the project. By offering a new take on the concept of genuine participation using a dimension characterised by a genuine, focused presence, we offer our lessons learnt from applying the framework.}, journal = {Design Studies}, author = {Østergaard, Kija Lin and Simonsen, Jesper and Karasti, Helena}, year = {2018}, keywords = {cscw, Design practice, Design process, Participatory design, Reflective practice, User participation}, pages = {1--23}, } -
Pipek, V., Karasti, H. & Bowker, G. C. (2018)Special Issue: Infrastructuring and Collaborative Design (Part II)
IN Computer Supported Cooperative Work (CSCW), Vol. 27
[BibTeX]@article{pipek_special_2018, title = {Special {Issue}: {Infrastructuring} and {Collaborative} {Design} ({Part} {II})}, volume = {27}, number = {2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C}, year = {2018}, keywords = {cscw, MdK}, } -
Khovanskaya, V., Dombrowski, L., Harmon, E., Korn, M., Light, A., Stewart, M. & Voida, A. (2018)Designing Against the Status Quo
IN Interactions, Vol. 25, Pages: 64–67 doi:10.1145/3178560
[BibTeX] [Download PDF]@article{khovanskaya_designing_2018, title = {Designing {Against} the {Status} {Quo}}, volume = {25}, url = {http://amy.voida.com/wp-content/uploads/2018/03/designingAgainstTheStatusQuo-interactions2018.pdf}, doi = {10.1145/3178560}, number = {2}, journal = {Interactions}, author = {Khovanskaya, Vera and Dombrowski, Lynn and Harmon, Ellie and Korn, Matthias and Light, Ann and Stewart, Michael and Voida, Amy}, month = feb, year = {2018}, keywords = {CSCW}, pages = {64--67}, } -
Karasti, H., Pipek, V. & Bowker, G. C. (2018)An Afterword to ‘Infrastructuring and Collaborative Design’
IN Computer Supported Cooperative Work (CSCW), Vol. 27, Pages: 267–289 doi:10.1007/s10606-017-9305-x
[BibTeX]@article{karasti_afterword_2018, title = {An {Afterword} to ‘{Infrastructuring} and {Collaborative} {Design}'}, volume = {27}, issn = {15737551}, doi = {10.1007/s10606-017-9305-x}, number = {2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Karasti, Helena and Pipek, Volkmar and Bowker, Geoffrey C}, year = {2018}, keywords = {cscw, Mdk}, pages = {267--289}, } -
Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2018)Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?
IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 1, Pages: 64–66
[BibTeX] [Download PDF]@article{reuter_studie_2018, title = {Studie: {Wie} sehen {Mitarbeiter} von {Feuerwehr} und {THW} den {Einsatz} sozialer {Medien} in {Gefahrenlagen}?}, volume = {1}, url = {http://www.peasec.de/paper/2018/2018_ReuterLudwigKaufholdSpielhofer_FeuerwehrTHWSozialeMedienGefahrenlagen_CrisisPrevention.pdf}, journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe}, author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas}, year = {2018}, keywords = {CSCW, HCI, EmerGent, KontiKat, SMO}, pages = {64--66}, } -
Saad-Sulonen, J., Eriksson, E., Halskov, K., Karasti, H. & Vines, J. (2018)Unfolding participation over time: temporal lenses in participatory design
IN CoDesign, Vol. 14, Pages: 4–16 doi:10.1080/15710882.2018.1426773
[BibTeX] [Abstract] [Download PDF]Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users’, including the users’ point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.
@article{saad-sulonen_unfolding_2018-1, title = {Unfolding participation over time: temporal lenses in participatory design}, volume = {14}, issn = {17453755}, url = {https://doi.org/10.1080/15710882.2018.1426773}, doi = {10.1080/15710882.2018.1426773}, abstract = {Participatory design (PD) research has historically strongly focused on the reporting of design events (e.g. workshops and prototyping activities with participants), where issues such as ‘involving users', including the users' point of view, and participation as a matter of mutual learning have been in the foreground. The need to further problematise and critically examine participation is nonetheless apparent. This special issue aims to shed light on participation as it unfolds over time during, between and beyond participatory events such as these. Here, we build an overview of existing directions taken by researchers to address the unfolding of participation in IT design over time. We do this by examining existing PD literature and the four contributions to this special issue. We identify two common temporalities in PD, the future-oriented and the project-based, and propose five lenses that may aid researchers in exploring and understanding the temporal dimensions of participation in their projects: the phasic, emergent, retrospective, prospective and long- term lenses. We end with propositions and opportunities for future research directions in PD, highlighting the multi-faceted nature of the temporality of participation.}, number = {1}, journal = {CoDesign}, author = {Saad-Sulonen, Joanna and Eriksson, Eva and Halskov, Kim and Karasti, Helena and Vines, John}, year = {2018}, keywords = {cscw, participation, Participatory design, temporality}, pages = {4--16}, }
2017
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Ludwig, T., Hansson, K., Aitamurto, T. & Gupta, N. (2017)Special Issue on Crowd Dynamics: Conflicts, Contradictions, and Cooperation Issues in Crowdsourcing
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. accepted
[BibTeX]@article{ludwig_special_2017, title = {Special {Issue} on {Crowd} {Dynamics}: {Conflicts}, {Contradictions}, and {Cooperation} {Issues} in {Crowdsourcing}}, volume = {accepted}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ludwig, Thomas and Hansson, Karin and Aitamurto, Tanja and Gupta, Neha}, year = {2017}, keywords = {CSCW, A-Paper}, } -
Zettl, V., Ludwig, T., Kotthaus, C., Skudelny, S. & Moskopp, M. (2017)Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen
IN Bev\ö\lkerungsschutz, Vol. (accepted)
[BibTeX]@article{zettl_zusammenarbeit_2017, title = {Zusammenarbeit von {BOS} und {Zivilgesellschaft} neu gedacht: {Chancen} und {Herausforderungen} von {Mittlerorganisationen}}, volume = {(accepted)}, journal = {Bev\{ö\}lkerungsschutz}, author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha and Moskopp, Michael}, year = {2017}, keywords = {CSCW}, } -
Reuter, C., Pätsch, K. & Runft, E. (2017)IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study
IN i-com: Journal of Interactive Media, Vol. 16, Pages: 181–195 doi:https://doi.org/10.1515/icom-2017-0013
[BibTeX] [Abstract] [Download PDF]The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.
@article{reuter_it_2017, title = {{IT} for {Peace}? {Fighting} {Against} {Terrorism} in {Social} {Media} – {An} {Explorative} {Twitter} {Study}}, volume = {16}, url = {http://www.peasec.de/paper/2017/2017_ReuterPaetschRunft_ITforPeaceTerrorismSocialMedia_ICOM.pdf https://www.degruyter.com/view/j/icom.2017.16.issue-2/icom-2017-0013/icom-2017-0013.xml?format=INT}, doi = {https://doi.org/10.1515/icom-2017-0013}, abstract = {The Internet and especially social media are not only used for supposedly good purposes. For example, the recruitment of new members and the dissemination of ideologies of terrorism also takes place in the media. However, the fight against terrorism also makes use of the same tools. The type of these countermeasures, as well as the methods, are covered in this work. In the first part, the state of the art is summarized. The second part presents an explorative empirical study of the fight against terrorism in social media, especially on Twitter. Different, preferably characteristic forms are structured within the scope with the example of Twitter. The aim of this work is to approach this highly relevant subject with the goal of peace, safety and safety from the perspective of information systems. Moreover, it should serve following researches in this field as basis and starting point.}, number = {2}, journal = {i-com: Journal of Interactive Media}, author = {Reuter, Christian and Pätsch, Katja and Runft, Elena}, year = {2017}, keywords = {CSCW, HCI, EmerGent, Frieden, KontiKat, SMO, Terror}, pages = {181--195}, } -
Ludwig, T., Kotthaus, C., Reuter, C., van Dongen, S., Pipek, V., Dongen, S. V. & Pipek, V. (2017)Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays
IN International Journal on Human-Computer Studies (IJHCS), Vol. 102, Pages: 103–121 doi:10.1016/j.ijhcs.2016.09.008
[BibTeX] [Abstract] [Download PDF]Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.
@article{ludwig_situated_2017, title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays}, volume = {102}, url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197}, doi = {10.1016/j.ijhcs.2016.09.008}, abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.}, number = {C}, journal = {International Journal on Human-Computer Studies (IJHCS)}, author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers}, pages = {103--121}, } -
Pipek, V., Karasti, H. & Bowker, G. C. (2017)A Preface to ‘Infrastructuring and Collaborative Design’
IN Computer Supported Cooperative Work (CSCW), Vol. 26, Pages: 1–6 doi:10.1007/s10606-017-9271-3
[BibTeX]@article{pipek_preface_2017, title = {A {Preface} to ‘{Infrastructuring} and {Collaborative} {Design}'}, volume = {26}, issn = {15737551}, doi = {10.1007/s10606-017-9271-3}, number = {1-2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C}, year = {2017}, keywords = {cscw, MdK}, pages = {1--6}, } -
Ludwig, T., Boden, A. & Pipek, V. (2017)3D Printers as Sociable Technologies: Taking Appropriation Infrastructures to the Internet of Things
IN ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 24
[BibTeX]@article{ludwig_3d_2017, title = {{3D} {Printers} as {Sociable} {Technologies}: {Taking} {Appropriation} {Infrastructures} to the {Internet} of {Things}}, volume = {24}, number = {2}, journal = {ACM Transactions on Computer-Human Interaction (TOCHI)}, author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, A-Paper}, } -
Mosconi, G., Korn, M., Reuter, C., Tolmie, P., Teli, M. & Pipek, V. (2017)From Facebook to the Neighbourhood: Infrastructuring of Hybrid Community Engagement
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 26, Pages: 959–1003 doi:10.1007/s10606-017-9291-z
[BibTeX] [Abstract] [Download PDF]In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people’s attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.
@article{mosconi_facebook_2017, title = {From {Facebook} to the {Neighbourhood}: {Infrastructuring} of {Hybrid} {Community} {Engagement}}, volume = {26}, url = {https://link.springer.com/article/10.1007/s10606-017-9291-z}, doi = {10.1007/s10606-017-9291-z}, abstract = {In recent years, social media have increased the resources that individuals and organizations are able to mobilize for the development of socially innovative practices. In this article, we engage with a naturally occurring development in a Trentinian neighbourhood to examine the cooperative interactions amongst members of a local community. The first author and local residents of the neighbourhood participated in online discussions, decision making, and physical activities that led to material changes in the area. The interventions are motivated by and based on the concept of Social Street that combines online interactions in a closed Facebook group with face-to-face meetings seeking to practically engage the collective in accomplishing certain immediate or ongoing needs. Over the course of two years, we studied this local instantiation of Social Street in Trento, Italy by way of an action-oriented (digital) ethnography. Through this work, we demonstrate how urban neighbourhoods might benefit from hybrid forms of community engagement that are enacted through a constant back and forth between online and face-to-face interactions. We further argue that the infrastructuring of local urban collectives should follow strategies that pay attention to the multiple issues in urban neighbourhoods and people's attachments to them. Overall, the paper reflects upon the challenges and configurations of participation that this form of community-work entails.}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Mosconi, Gaia and Korn, Matthias and Reuter, Christian and Tolmie, Peter and Teli, Maurizio and Pipek, Volkmar}, year = {2017}, keywords = {CSCW, HCI, A-Paper, SMO, KOKOS, HyServ}, pages = {959--1003}, } -
Baumann, F., Ludwig, T., Abele., D., Hoffmann, S. & Roller, D. (2017)Model-Data Streaming for Additive Manufacturing – Securing Intellectual Property
IN Smart and Sustainable Manufacturing Systems, Pages: (accepted)
[BibTeX]@article{baumann_model-data_2017, title = {Model-{Data} {Streaming} for {Additive} {Manufacturing} - {Securing} {Intellectual} {Property}}, journal = {Smart and Sustainable Manufacturing Systems}, author = {Baumann, Felix and Ludwig, Thomas and Abele., Darwin and Hoffmann, Sven and Roller, Dieter}, year = {2017}, keywords = {CSCW}, pages = {(accepted)}, } -
Kaufhold, M. & Reuter, C. (2017)Integration von Flow in die Mensch- Computer-Interaktion? Potenziale für die Gestaltung interaktiver Systeme
IN Mittelstand-Digital “Wissenschaft trifft Praxis”, Vol. 7, Pages: 78–88
[BibTeX] [Abstract] [Download PDF]Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.
@article{kaufhold_integration_2017, title = {Integration von {Flow} in die {Mensch}- {Computer}-{Interaktion}? {Potenziale} für die {Gestaltung} interaktiver {Systeme}}, volume = {7}, url = {http://wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf http://www.wineme.uni-siegen.de/paper/2017/2017_KaufholdReuter_FlowMCI_MittelstandDigital.pdf}, abstract = {Flow-Erleben beschreibt das „reflexionsfreie, gänzliche Aufgehen in einer glatt laufenden Tätigkeit, die man trotz hoher Beanspruchung noch unter Kontrolle hat“. Dabei zeigt die bestehende Literatur vielversprechende Effekte der Flow-Theorie auf, etwa positiver Affekt, verbessertes Lernen, Mitarbeiterproduktivität und Kundenloyalität, die einen Mehrwert in der Mensch-Computer-Interaktion und der Gestaltung interaktiver Systeme darstellen. Die Betrachtung der theoretischen Grundlagen zeigt, dass Flow ein komponentenreiches Konstrukt ist, welches kontextsensitiv erforscht werden muss: Die Beschaffenheit der gegenwärtigen Aufgabe und des interaktiven Systems, sowie demografische, individuelle und situative Faktoren beeinflussen das Flow-erleben. Zur Messung des Flow-erlebens wurden eine Reihe unterschiedlicher Messmethoden entwickelt, welche die gegenwärtige Erfahrung, etwa der FQ oder die esM, oder eine vergangene Erfahrung im Nachgang, etwa komponentenbasierte Fragebogen und qualitative Methoden, erfassen. In der Gestaltung interaktiver Systeme im Sinne der MCI wird einerseits die Betrachtung pragmatischer Qualitätskriterien (Effizienz, Durchschaubarkeit, Verlässlichkeit) der Usability und hedonistischer Qualitätskriterien (Attraktivität, Neuheit, Stimulation) der User Experience angestrebt. Andererseits untersucht ein separater Forschungsstrang die Relevanz der Flow-Theorie für die MCI. Während der Einfluss theoretischer Konstrukte des Flow-erlebens bereits deutlich untersucht wurde, fehlt die systematische Verknüpfung zu konkreten Designanforderungen zur Unterstützung des Flow-erlebens in interaktiven Systemen. Damit die Potenziale der Flow-Theorie in der Gestaltung interaktiver Systeme bestmöglich berücksichtigt werden können, sind vor allem vier Herausforderungen in der Forschung und Praxis zu adressieren: 1. Definition der theoretischen Kontextfaktoren: Wie kann die Flow-Theorie in der Mensch-Computer-Interaktion ganzheitlich bestimmt werden? 2. Operationalisierung der Flow-Theorie: Wie können Bedingungen, Erleben und Auswirkungen des Flow-erlebens genau und systematisch gemessen werden? 3. Integration in die Mensch-Computer-Interaktion: In welchem exakten Zusammenhang stehen die Konzepte Flow, Usability und User Experience? 4. Ableitung praktischer Designanforderungen: Wie können praktische Anforderungen zum Design des Flow-erlebens in interaktiven Systemen abgeleitet werden? Dieser Beitrag hat dazu die theoretischen Grundlagen des Flow-erlebens, bestehende Methoden und Metriken sowie verwandte Konzepte der MCI eingeleitet und diskutiert, um einerseits die systematische Erforschung der Flow-Theorie in der MCI und andererseits die Ableitung praktischer Design-Anforderungen zu motivieren.}, number = {1}, journal = {Mittelstand-Digital "Wissenschaft trifft Praxis"}, author = {Kaufhold, Marc-André and Reuter, Christian}, year = {2017}, keywords = {CSCW, HCI, KontiKat}, pages = {78--88}, } -
Reuter, C. & Spielhofer, T. (2017)Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens’ Perception of Social Media in Emergencies in Europe
IN Journal Technological Forecasting and Social Change (TFSC), Vol. 121, Pages: 168–180 doi:10.1016/j.techfore.2016.07.038
[BibTeX] [Abstract] [Download PDF]Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available – especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent’ this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens’ attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens’ attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.
@article{reuter_towards_2017, title = {Towards {Social} {Resilience}: {A} {Quantitative} and {Qualitative} {Survey} on {Citizens}' {Perception} of {Social} {Media} in {Emergencies} in {Europe}}, volume = {121}, url = {http://www.wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocialresilience-citizensurvey_tfsc.pdf http://www.sciencedirect.com/science/article/pii/S0040162516301986 http://wineme.uni-siegen.de/paper/2016/2016_reuterspielhoefer_towardssocial}, doi = {10.1016/j.techfore.2016.07.038}, abstract = {Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.}, journal = {Journal Technological Forecasting and Social Change (TFSC)}, author = {Reuter, Christian and Spielhofer, Thomas}, year = {2017}, keywords = {CSCW, A-Paper, EmerGent, SMO, RSF}, pages = {168--180}, } -
Pipek, V., Karasti, H. & Bowker, G. C. (2017)Special Issue: Infrastructuring and Collaborative Design
IN Computer Supported Cooperative Work (CSCW), Vol. 26
[BibTeX]@article{pipek_special_2017, title = {Special {Issue}: {Infrastructuring} and {Collaborative} {Design}}, volume = {26}, number = {1-2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Pipek, Volkmar and Karasti, Helena and Bowker, Geoffrey C}, year = {2017}, keywords = {cscw, MdK}, }
2016
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Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Arbeiten im Mittelstand 4.0 – KMU im Spannungsfeld des digitalen Wandels
IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
[BibTeX] [Abstract] [Download PDF]Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung
@article{ludwig_arbeiten_2016, title = {Arbeiten im {Mittelstand} 4.0 – {KMU} im {Spannungsfeld} des digitalen {Wandels}}, volume = {53}, issn = {1436-3011}, url = {https://wm.baden-wuerttemberg.de/fileadmin/redaktion/m-wm/intern/Dateien_Downloads/Arbeit/Arbeitsmarktpolitik_Arbeitsschutz/B2_Ludwig_2016-Arbeitswelt-Ludwig_-_Kopie.pdf http://link.springer.com/10.1365/s40702-015-0200-y http://wineme.uni-siegen.de/paper/}, doi = {10.1365/s40702-015-0200-y}, abstract = {Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung}, number = {1}, journal = {HMD Praxis der Wirtschaftsinformatik}, author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker}, month = feb, year = {2016}, keywords = {CSCW, PRAXLABS}, pages = {71--86}, } -
Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research
IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:10.1515/icom-2016-0036
[BibTeX] [Abstract] [Download PDF]A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.
@article{reuter_big_2016, title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}}, volume = {15}, url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf}, doi = {10.1515/icom-2016-0036}, abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.}, number = {3}, journal = {i-com: Journal of Interactive Media}, author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar}, year = {2016}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS}, pages = {249--264}, } -
Mentler, T., Reuter, C. & Geisler, S. (2016)Introduction to this Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems”
IN i-com: Journal of Interactive Media, Vol. 15, Pages: 219–226 doi:https://doi.org/10.1515/icom-2016-0037
[BibTeX] [Abstract] [Download PDF]Mission- and safety-critical domains are more and more characterized by interactive and multimedia systems varying from large-scale technologies (e. g. airplanes) to wearable devices (e. g. smartglasses) operated by professional staff or volunteering laypeople. While technical availability, reliability and security of computer-based systems are of utmost importance, outcomes and performances increasingly depend on sufficient human-machine interaction or even cooperation to a large extent. While this i-com Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems” presents recent research results from specific application domains like aviation, automotive, crisis management and healthcare, this introductory paper outlines the diversity of users, technologies and interaction or cooperation models involved.
@article{mentler_introduction_2016, title = {Introduction to this {Special} {Issue} on “{Human}-{Machine} {Interaction} and {Cooperation} in {Safety}-{Critical} {Systems}”}, volume = {15}, url = {http://dl.mensch-und-computer.de/handle/123456789/5518 http://wineme.uni-siegen.de/paper/2016/2016_MentlerReuterGeisler_IntroductionHumanMachineInteractionSafetyCriticalSystems_ICOM.pdf}, doi = {https://doi.org/10.1515/icom-2016-0037}, abstract = {Mission- and safety-critical domains are more and more characterized by interactive and multimedia systems varying from large-scale technologies (e. g. airplanes) to wearable devices (e. g. smartglasses) operated by professional staff or volunteering laypeople. While technical availability, reliability and security of computer-based systems are of utmost importance, outcomes and performances increasingly depend on sufficient human-machine interaction or even cooperation to a large extent. While this i-com Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems” presents recent research results from specific application domains like aviation, automotive, crisis management and healthcare, this introductory paper outlines the diversity of users, technologies and interaction or cooperation models involved.}, number = {3}, journal = {i-com: Journal of Interactive Media}, author = {Mentler, Tilo and Reuter, Christian and Geisler, Stefan}, year = {2016}, keywords = {CSCW, HCI, EmerGent, Infrastruktur, Kooperation}, pages = {219--226}, } -
Ludwig, T., Reuter, C. & Pipek, V. (2016)From Publics to Communities: Researching the Path of Shared Issues Through ICT
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 25, Pages: 193–225 doi:10.1007/s10606-016-9252-y
[BibTeX] [Abstract] [Download PDF]In recent years, citizens’ movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public’ by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community’ as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues’ for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.
@article{ludwig_publics_2016, title = {From {Publics} to {Communities}: {Researching} the {Path} of {Shared} {Issues} {Through} {ICT}}, volume = {25}, issn = {0925-9724}, url = {http://wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf http://dx.doi.org/10.1007/s10606-016-9252-y https://www.wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf}, doi = {10.1007/s10606-016-9252-y}, abstract = {In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.}, number = {2-3}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2016}, keywords = {CSCW, HCI, A-Paper, EmerGent, SMO, Kooperation, Communities, Infrastructures, Mobile devices, Publics, Social media}, pages = {193--225}, } -
Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures: Part III
IN Science and Technology Studies, Vol. 29, Pages: 2–9
[BibTeX]@article{karasti_knowledge_2016, title = {Knowledge {Infrastructures}: {Part} {III}}, volume = {29}, number = {3}, journal = {Science and Technology Studies}, author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C}, year = {2016}, keywords = {cscw}, pages = {2--9}, } -
Kaufhold, M. & Reuter, C. (2016)The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany
IN Journal of Homeland Security and Emergency Management, Vol. 13, Pages: 137–166 doi:10.1515/jhsem-2015-0063
[BibTeX] [Abstract] [Download PDF]For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.
@article{kaufhold_self-organization_2016, title = {The {Self}-{Organization} of {Digital} {Volunteers} across {Social} {Media}: {The} {Case} of the 2013 {European} {Floods} in {Germany}}, volume = {13}, url = {http://wineme.uni-siegen.de/paper/2016/2016_KaufholdReuter_SelfOrganizationDigitalVolunteersEuropeanFloods_JHSEM.pdf}, doi = {10.1515/jhsem-2015-0063}, abstract = {For almost 15 years, social media have been regularly used during emergencies. One of the most recent, and instructive, examples of its widespread use during a large scale scenario in Europe were the 2013 European floods. Public reporting during the event indicated, and our analysis confirms, that Twitter, Facebook (FB), Google Maps and other services were frequently used by affected citizen and volunteers to coordinate help activities among themselves. We conducted a qualitative analysis of selected emergent volunteer communities in Germany on FB and Twitter among others, and subsequently conducted interviews with FB group founders and activists. Our aim was to analyze the use of social media during this particular event, especially by digital volunteers. Our study illustrates the relevance of social media for German citizens in cases of disaster, focusing especially on the role of the moderator. Our specific emphasis was the embedding of social media in the organizing work done by said volunteers, emphasizing both the patterns of social media use and the challenges that result. We show that different social media were used in different ways: Twitter was used in the main for status updates while FB-pages were mostly intended to provide an overview. FB-groups also coordinated a multitude of activities.}, number = {1}, journal = {Journal of Homeland Security and Emergency Management}, author = {Kaufhold, Marc-André and Reuter, Christian}, year = {2016}, keywords = {CSCW, HCI, EmerGent, SMO, KOKOS, Kooperation}, pages = {137--166}, } -
Reuter, C., Ludwig, T. & Pipek, V. (2016)Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement
IN Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), Vol. 47, Pages: 159–169 doi:10.1007/s11612-016-0317-7
[BibTeX] [Abstract] [Download PDF]Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.
@article{reuter_kooperative_2016, title = {Kooperative {Resilienz} – ein soziotechnischer {Ansatz} durch {Kooperationstechnologien} im {Krisenmanagement}}, volume = {47}, url = {http://wineme.uni-siegen.de/paper/2016/2016_ReuterLudwigPipek_KooperativeResilienz_GIOJournal.pdf https://www.wineme.uni-siegen.de/paper/2016/2016_reuterludwigpipek_kooperativeresilienz_gio.pdf}, doi = {10.1007/s11612-016-0317-7}, abstract = {Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit, Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.}, number = {2}, journal = {Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO)}, author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar}, year = {2016}, keywords = {CSCW, HCI, EmerGent, KOKOS, RSF, Kooperation, InfoStrom}, pages = {159--169}, } -
Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part IV
IN Science and Technology Studies, Vol. 29, Pages: 2–9
[BibTeX]@article{karasti_knowledge_2016-1, title = {Knowledge {Infrastructures} : {Part} {IV}}, volume = {29}, number = {4}, journal = {Science and Technology Studies}, author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C}, year = {2016}, keywords = {cscw}, pages = {2--9}, } -
Mentler, T., Reuter, C. & Geisler, S. (2016)Special Issue on Human-Machine Interaction and Cooperation in Safety-Critical Systems
IN i-com: Journal of Interactive Media, Vol. 15
[BibTeX] [Download PDF]@article{mentler_special_2016, title = {Special {Issue} on {Human}-{Machine} {Interaction} and {Cooperation} in {Safety}-{Critical} {Systems}}, volume = {15}, url = {https://www.degruyter.com/view/j/icom.2016.15.issue-3/issue-files/icom.2016.15.issue-3.xml}, number = {3}, journal = {i-com: Journal of Interactive Media}, author = {Mentler, Tilo and Reuter, Christian and Geisler, Stefan}, year = {2016}, keywords = {CSCW, HCI, EmerGent}, } -
Ludwig, T., Dax, J., Pipek, V. & Randall, D. (2016)Work or Leisure? Designing a User-Centered Approach for Researching Activity ‘in the Wild’
IN Journal of Personal and Ubiquitous Computing (PUC), Springer
[BibTeX]@article{ludwig_work_2016, title = {Work or {Leisure}? {Designing} a {User}-{Centered} {Approach} for {Researching} {Activity} ‘in the {Wild}'}, journal = {Journal of Personal and Ubiquitous Computing (PUC), Springer}, author = {Ludwig, Thomas and Dax, Julian and Pipek, Volkmar and Randall, David}, year = {2016}, keywords = {CSCW, A-Paper, MdK}, } -
Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part II
IN Science and Technology Studies, Vol. 29, Pages: 2–6
[BibTeX]@article{karasti_knowledge_2016-2, title = {Knowledge {Infrastructures} : {Part} {II}}, volume = {29}, number = {2}, journal = {Science and Technology Studies}, author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C}, year = {2016}, keywords = {cscw}, pages = {2--6}, } -
Reuter, C., Ludwig, T., Kaufhold, M. & Spielhofer, T. (2016)Emergency Services’ Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe
IN International Journal on Human-Computer Studies (IJHCS), Vol. 95, Pages: 96–111 doi:10.1016/j.ijhcs.2016.03.005
[BibTeX] [Abstract] [Download PDF]Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent’ with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.
@article{reuter_emergency_2016, title = {Emergency {Services}' {Attitudes} towards {Social} {Media}: {A} {Quantitative} and {Qualitative} {Survey} across {Europe}}, volume = {95}, url = {https://www.wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesattiudessurveysocialmedia_ijhcs.pdf http://www.sciencedirect.com/science/article/pii/S1071581916000379 http://wineme.uni-siegen.de/paper/2016/2016_reuteretal_emergencyservicesatt}, doi = {10.1016/j.ijhcs.2016.03.005}, abstract = {Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.}, journal = {International Journal on Human-Computer Studies (IJHCS)}, author = {Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Spielhofer, Thomas}, year = {2016}, keywords = {CSCW, HCI, A-Paper, EmerGent, Selected, SMO}, pages = {96--111}, } -
Karasti, H., Millerand, F., Hine, C. M. & Bowker, G. C. (2016)Knowledge Infrastructures : Part I
IN Science and Technology Studies, Vol. 29, Pages: 2–12
[BibTeX]@article{karasti_knowledge_2016-3, title = {Knowledge {Infrastructures} : {Part} {I}}, volume = {29}, number = {1}, journal = {Science and Technology Studies}, author = {Karasti, Helena and Millerand, Florence and Hine, Christine M and Bowker, Geoffrey C}, year = {2016}, keywords = {cscw}, pages = {2--12}, } -
Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Working in Industry 4.0 – SME in the Field of Tension of Digital Transformation
IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
[BibTeX] [Abstract] [Download PDF]The current understanding of `Industry 4.0′ often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers’ associations in regard to the change of work in the context of `Industry 4.0′.
@article{ludwig_working_2016, title = {Working in {Industry} 4.0 - {SME} in the {Field} of {Tension} of {Digital} {Transformation}}, volume = {53}, issn = {2198-2775}, url = {http://dx.doi.org/10.1365/s40702-015-0200-y}, doi = {10.1365/s40702-015-0200-y}, abstract = {The current understanding of `Industry 4.0' often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers' associations in regard to the change of work in the context of `Industry 4.0'.}, number = {1}, journal = {HMD Praxis der Wirtschaftsinformatik}, author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker}, year = {2016}, keywords = {CSCW, SME}, pages = {71--86}, } -
Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research
IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:https://doi.org/10.1515/icom-2016-0036,
[BibTeX]@article{reuter_big_2016-1, title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}}, volume = {15}, doi = {https://doi.org/10.1515/icom-2016-0036,}, number = {3}, journal = {i-com: Journal of Interactive Media}, author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar}, year = {2016}, keywords = {CSCW, PRAXLABS, EmerGent, SMO, KOKOS}, pages = {249--264}, }
2015
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Ley, B., Ogonowski, C., Mu, M., Hess, J., Race, N. J. P., Randall, D., Rouncefield, M. & Wulf, V. (2015)At Home with Users: A Comparative View of Living Labs
IN Interacting with Computers, Vol. 27, Pages: 21–35 doi:10.1093/iwc/iwu025
[BibTeX] [Abstract] [Download PDF]Living Labs provide a human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users’ individual characteristics and their role in the community dynamics of Living Labs.
@article{ley_at_2015, title = {At {Home} with {Users}: {A} {Comparative} {View} of {Living} {Labs}}, volume = {27}, issn = {0953-5438}, url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025}, doi = {10.1093/iwc/iwu025}, abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.}, number = {1}, journal = {Interacting with Computers}, author = {Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas J P and Randall, David and Rouncefield, Mark and Wulf, Volker}, month = jul, year = {2015}, keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, Smart Live, SOCIALMEDIA}, pages = {21--35}, } -
Reuter, C. (2015)Towards Efficient Security: Business Continuity Management in Small and Medium Enterprises
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 69–79 doi:10.4018/IJISCRAM.2015070105
[BibTeX] [Abstract] [Download PDF]Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.
@article{reuter_towards_2015, title = {Towards {Efficient} {Security}: {Business} {Continuity} {Management} in {Small} and {Medium} {Enterprises}}, volume = {7}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_towardsefficientsecurity-bcminsme.pdf}, doi = {10.4018/IJISCRAM.2015070105}, abstract = {Business Continuity Management BCM is an integral part of civil security in terms of corporate crisis management. According to the ISO 22301 2014 BCM is defined as a holistic management process which identifies potential threats to an organization and the impacts those threats might have on business operations. Looking at the current situation of studies conducted in this field it seems to be obvious that the use of BCM in Small and Medium Enterprises SME is underrepresented and that the security level is partially located in an uneconomical range. This paper presents a literature research on the use of BCM in SME and discusses research findings concerning this matter. Based on this a matrix for possible impacts vs. quality of the crisis management for different actors is derived. The article concludes with the presentation of lightweight und easy to handle BCM security solutions in form of Smart Services, as a possible solution for the increasingly IT relaying industry 4.0.}, number = {3}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian}, year = {2015}, keywords = {CSCW, PRAXLABS, BCM, Infrastruktur, KOKOS, RSF}, pages = {69--79}, } -
Reuter, C., Ludwig, T., Friberg, T., Pratzler-Wanczura, S. & Gizikis, A. (2015)Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 36–58 doi:10.4018/IJISCRAM.2015040103
[BibTeX] [Abstract] [Download PDF]Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service’s participation in research on social media as well as current challenges, benefits and future plans.
@article{reuter_social_2015, title = {Social {Media} and {Emergency} {Services}? {Interview} {Study} on {Current} and {Potential} {Use} in 7 {European} {Countries}}, volume = {7}, issn = {1937-9390}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuteretal_socialmediaemergencyservices-interview-study_ijiscram.pdf http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/IJISCRAM.2015040103}, doi = {10.4018/IJISCRAM.2015040103}, abstract = {Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.}, number = {2}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis}, month = apr, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO}, pages = {36--58}, } -
Reuter, C., Mentler, T. & Geisler, S. (2015)Guest Editorial Preface: Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: i–ix
[BibTeX] [Abstract] [Download PDF]Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.
@article{reuter_guest_2015, title = {Guest {Editorial} {Preface}: {Special} {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {II}: {Authorities} and {Industry}}, volume = {7}, url = {http://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf http://www.wineme.uni-siegen.de/paper/2015/2015_reut}, abstract = {Human computer interaction in security and time-critical systems is an interdisciplinary challenge at the seams of human factors, engineering, information systems and computer science. Application fields include control systems, critical infrastructures, vehicle and traffic management, production technology, business continuity management, medical technology, crisis management and civil protection. Nowadays in many areas mobile and ubiquitous computing as well as social media and collaborative technologies also plays an important role. The specific challenges require the discussion and development of new methods and approaches in order to design information systems. These are going to be addressed in this special issue with a particular focus on technologies for citizen and volunteers in emergencies.}, number = {3}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, BCM, KOKOS}, pages = {i--ix}, } -
Falkner, E. M. & Hiebl, M. R. W. (2015)Risk management in SMEs: a systematic review of available evidence
IN The Journal of Risk Finance, Vol. 16, Pages: 122–144 doi:10.1108/JRF-06-2014-0079
[BibTeX] [Abstract] [Download PDF]Purpose – The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The authors aim to reveal ambiguities, gaps and contradictions in the literature, and to sketch avenues for further research. Design/methodology/approach – The authors follow the tenets of Tranfield et al. (2003) for conducting a systematic literature review. Following a key word search and an assessment of fit for this review, 27 papers were analyzed with respect to bibliographical information, research design and findings. Findings – The review identified various types of risks that may occur in SMEs. In addition, the publication analysis demonstrates the importance of a risk management process in SMEs and that the characteristics of SME owners have a significant impact on their business strategies. Research limitations/implications – Additional empirical research on risk identification, risk analysis, strategy implementation and control in the SME risk management process is needed. Originality/value – This paper is the first comprehensive review of the body of literature on risk management in SMEs.
@article{falkner_risk_2015, title = {Risk management in {SMEs}: a systematic review of available evidence}, volume = {16}, url = {http://dx.doi.org/10.1108/JRF-06-2014-0079}, doi = {10.1108/JRF-06-2014-0079}, abstract = {Purpose – The purpose of this paper is to provide a systematic literature review of available research evidence on risk management in small and medium-sized enterprises (SMEs). The authors aim to reveal ambiguities, gaps and contradictions in the literature, and to sketch avenues for further research. Design/methodology/approach – The authors follow the tenets of Tranfield et al. (2003) for conducting a systematic literature review. Following a key word search and an assessment of fit for this review, 27 papers were analyzed with respect to bibliographical information, research design and findings. Findings – The review identified various types of risks that may occur in SMEs. In addition, the publication analysis demonstrates the importance of a risk management process in SMEs and that the characteristics of SME owners have a significant impact on their business strategies. Research limitations/implications – Additional empirical research on risk identification, risk analysis, strategy implementation and control in the SME risk management process is needed. Originality/value – This paper is the first comprehensive review of the body of literature on risk management in SMEs.}, number = {2}, journal = {The Journal of Risk Finance}, author = {Falkner, Eva Maria and Hiebl, Martin R W}, year = {2015}, keywords = {CSCW}, pages = {122--144}, } -
Ludwig, T., Kotthaus, C. & Pipek, V. (2015)Should I Try Turning It Off and On Again?: Outlining HCI Challenges for Cyber-Physical Production Systems
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 55–68 doi:10.4018/ijiscram.2015070104
[BibTeX] [Download PDF]@article{ludwig_should_2015, title = {Should {I} {Try} {Turning} {It} {Off} and {On} {Again}?: {Outlining} {HCI} {Challenges} for {Cyber}-{Physical} {Production} {Systems}}, volume = {7}, url = {http://dx.doi.org/10.4018/ijiscram.2015070104}, doi = {10.4018/ijiscram.2015070104}, number = {3}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, PRAXLABS, Cyber-Physical Production Systems, Human-Computer-Interaction, Sociable Technologies}, pages = {55--68}, } -
Reuter, C. & Schröter, J. (2015)Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 22–41
[BibTeX] [Abstract] [Download PDF]Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth
@article{reuter_microblogging_2015, title = {Microblogging during the {European} {Floods} 2013: {What} {Twitter} {May} {Contribute} in {German} {Emergencies}}, volume = {7}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuterschroeter_microbloggingeuropeanfloods_ijiscram.pdf http://www.peasec.de/paper/2015/2015_ReuterSchroeter_MicrobloggingEuropeanFloods_IJISCRAM.pdf}, abstract = {Social media is becoming more and more important in crisis management. However its analysis by emergency services still bears unaddressed challenges and the majority of studies focus on the use of social media in the USA. In this paper German tweets of the European Flood 2013 are therefore captured and analyzed using descriptive statistics, qualitative data coding, and computational algorithms. Our work illustrates that this event provided sufficient German traffic and geo-locations as well as enough original data (not derivative). However, up-to-date Named Entity Recognizer (NER) with German classifier could not recognize German rivers and highways satisfactorily. Furthermore our analysis revealed pragmatic (linguistic) barriers resulting from irony, wordplay, and ambiguity, as well as in retweet-behavior. To ease the analysis of data we suggest a retweet ratio, which is illustrated to be higher with important tweets and may help selecting tweets for mining. We argue that existing software has to be adapted and improved for German language characteristics, also to detect markedness, seriousness and truth}, number = {1}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian and Schröter, Julian}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation}, pages = {22--41}, } -
Pipek, V., Avram, G. & De Cindio, F. (2015)Introduction
IN interactions, Vol. 23, Pages: 34–35 doi:10.1145/2856112
[BibTeX] [Download PDF]@article{pipek_introduction_2015, title = {Introduction}, volume = {23}, issn = {1072-5520}, url = {http://doi.acm.org/10.1145/2856112}, doi = {10.1145/2856112}, number = {1}, journal = {interactions}, author = {Pipek, Volkmar and Avram, Gabriela and De Cindio, Fiorella}, year = {2015}, keywords = {CSCW}, pages = {34--35}, } -
Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies
IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: Article 17 doi:10.1145/2749461
[BibTeX] [Abstract] [Download PDF]People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.
@article{ludwig_social_2015, title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}}, volume = {21}, url = {http://dl.acm.org/citation.cfm?id=2798442.2749461 https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf}, doi = {10.1145/2749461}, abstract = {People all over the world are regularly affected by disasters and emergencies. Besides official emergency services, ordinary citizens are getting increasingly involved in crisis response work. They are usually present on-site at the place of incident and use social media to share information about the event. For emergency services, the large amount of citizen-generated content in social media, however, means that finding high-quality information is similar to “finding a needle in a haystack”. This article presents an approach to how a dynamic and subjective quality assessment of citizen-generated content could support the work of emergency services. First, we present results of our empirical study concerning the usage of citizen-generated content by emergency services. Based on our literature review and empirical study, we derive design guidelines and describe a concept for dynamic quality measurement that is implemented as a service-oriented web-application “Social Haystack.” Finally, we outline findings of its evaluation and implications thereof.}, number = {4}, journal = {ACM Transactions on Computer-Human Interaction (ToCHI)}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, EmerGent, SMO, MdK}, pages = {Article 17}, } -
Reuter, C. (2015)Der Einsatz sozialer Medien in Katastrophenlagen
IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 5, Pages: 43–44
[BibTeX] [Download PDF]@article{reuter_einsatz_2015, title = {Der {Einsatz} sozialer {Medien} in {Katastrophenlagen}}, volume = {5}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_dereinsatzsozialermedieninkatastrophenlagen_crisisprevention.pdf}, number = {4}, journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe}, author = {Reuter, Christian}, year = {2015}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, KOKOS}, pages = {43--44}, } -
Reuter, C. (2015)Special Issue on Human Computer Interaction in Critical System II: Authorities and Industry
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
[BibTeX] [Download PDF]@article{reuter_special_2015, title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {System} {II}: {Authorities} and {Industry}}, volume = {7}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_reuter_editorial-specialissue-hci-criticalsystems-ii.pdf https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-ii.pdf}, number = {3}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian}, year = {2015}, keywords = {CSCW, PRAXLABS, EmerGent, KOKOS}, } -
Ludwig, T., Reuter, C. & Pipek, V. (2015)Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies
IN ACM Transactions on Computer-Human Interaction, Vol. 22, Pages: 17:1–17:27
[BibTeX] [Download PDF]@article{ludwig_social_2015-1, title = {Social {Haystack}: {Dynamic} {Quality} {Assessment} of {Citizen}-{Generated} {Content} in {Social} {Media} during {Emergencies}}, volume = {22}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterpipek_socialhaystack_tochi.pdf}, number = {4}, journal = {ACM Transactions on Computer-Human Interaction}, author = {Ludwig, Thomas and Reuter, Christian and Pipek, Volkmar}, year = {2015}, keywords = {CSCW, PRAXLABS, A-Paper, EmerGent, MdK}, pages = {17:1--17:27}, } -
Reuter, C., Mentler, T. & Geisler, S. (2015)Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7
[BibTeX] [Download PDF]@article{reuter_special_2015-1, title = {Special {Issue} on {Human} {Computer} {Interaction} in {Critical} {Systems} {I}: {Citizen} and {Volunteers}}, volume = {7}, url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ijiscram-specialissue_hci-criticalsystems-i.pdf}, number = {2}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian and Mentler, Tilo and Geisler, Stefan}, year = {2015}, keywords = {CSCW, PRAXLABS, EmerGent, KOKOS}, }
2014
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Reuter, C., Ludwig, T. & Pipek, V. (2014)Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies
IN ACM Transactions on Computer-Human Interaction (ToCHI), Vol. 21, Pages: 26:1–26:26 doi:10.1145/2651365
[BibTeX] [Abstract] [Download PDF]Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs’ in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.
@article{reuter_ad_2014, title = {Ad {Hoc} {Participation} in {Situation} {Assessment}: {Supporting} {Mobile} {Collaboration} in {Emergencies}}, volume = {21}, issn = {10730516}, url = {http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwigpipek_adhocparticipation_tochi.pdf}, doi = {10.1145/2651365}, abstract = {Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent ‘collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.}, number = {5}, journal = {ACM Transactions on Computer-Human Interaction (ToCHI)}, author = {Reuter, Christian and Ludwig, Thomas and Pipek, Volkmar}, month = nov, year = {2014}, keywords = {CSCW, emergency management, HCI, PRAXLABS, A-Paper, Selected, Kooperation, InfoStrom, MdK, GI-CSCW-A, WKWI-A, participation, awareness, mobile devices, ethnography, collaboration, design case study, IF 1.2, situation assessment}, pages = {26:1--26:26}, } -
Boden, A., Dörner, C., Draxler, S., Pipek, V., Stevens, G. & Wulf, V. (2014)Tangible and Screen-Based Interfaces for End-User Workflow Modeling
IN IEEE Software, Vol. 31, Pages: 65–71 doi:10.1109/MS.2013.71
[BibTeX] [Download PDF]@article{boden_tangible_2014, title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}}, volume = {31}, url = {http://dx.doi.org/10.1109/MS.2013.71}, doi = {10.1109/MS.2013.71}, number = {4}, journal = {IEEE Software}, author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker}, year = {2014}, keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES}, pages = {65--71}, } -
Reuter, C. (2014)Communication between Power Blackout and Mobile Network Overload
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 6, Pages: 38–53 doi:10.4018/ijiscram.2014040103
[BibTeX] [Abstract] [Download PDF]In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom’, an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.
@article{reuter_communication_2014, title = {Communication between {Power} {Blackout} and {Mobile} {Network} {Overload}}, volume = {6}, url = {http://www.cscw.uni-siegen.de/publikationen/dokumente/2014/2014_reuter_blackoutcommunication_ijiscram.pdf https://www.igi-global.com/gateway/article/120604 https://www.wineme.uni-siegen.de/paper/2014/2014_reuter_blackoutcommunication_ijiscram.pdf}, doi = {10.4018/ijiscram.2014040103}, abstract = {In cases of power outages the communication of organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public poses several challenges, primarily the breakdowns of many communication infrastructures and therefore the limitations of the use of classical communication media. This paper surveys technical concepts to support crisis communication during blackouts. Therefore it first investigates the perception and information demands of citizens and communication infrastructures in different scenarios. Furthermore, it analyzes communication infrastructures and their availability in different scenarios. Finally it proposes ‘BlaCom', an ICT-based concept for blackout communication, which addresses the time span between the occurrence of the energy blackout and the possible overload of the mobile phone network. It combines general information with location-specific and setting-specific information, was implemented as a prototype smartphone application and evaluated with 12 potential end users.}, number = {2}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian}, year = {2014}, keywords = {CSCW, PRAXLABS, Infrastruktur, RSF, InfoStrom}, pages = {38--53}, } -
Karasti, H. (2014)Constructing the field: Methodological reflections for infrastructuring in Participatory Design
IN International Reports on Socio-Informatics (IRSI),, Vol. 11, Pages: 29–38
[BibTeX]@article{karasti_constructing_2014, title = {Constructing the field: {Methodological} reflections for infrastructuring in {Participatory} {Design}}, volume = {11}, number = {2}, journal = {International Reports on Socio-Informatics (IRSI),}, author = {Karasti, Helena}, year = {2014}, keywords = {cscw}, pages = {29--38}, } -
Kaufhold, M. & Reuter, C. (2014)Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany
IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 20–28 doi:10.1515/icom.2014.0004
[BibTeX] [Abstract] [Download PDF]Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.
@article{kaufhold_vernetzte_2014, title = {Vernetzte {Selbsthilfe} in {Sozialen} {Medien} am {Beispiel} des {Hochwassers} 2013 / {Linked} {Self}-{Help} in {Social} {Media} using the example of the {Floods} 2013 in {Germany}}, volume = {13}, url = {https://www.wineme.uni-siegen.de/paper/2014/2014_kaufholdreuter_vernetzteselbsthilfehochwasser_icom.pdf}, doi = {10.1515/icom.2014.0004}, abstract = {Dieser Artikel untersucht den Einsatz sozialer Medien während des Hochwassers 2013 in Deutschland. Über Twitter, Facebook, Google Maps und auf weiteren Plattformen koordinierten betroffene Bürger und freiwillige Helfer untereinander Hilfsaktivitäten und lieferten dabei einen ergänzenden und signifikanten Beitrag zum offiziellen Katastrophenschutz. Neben der qualitativen Analyse ausgewählter, entstandener Hilfsnetzwerke wurden zusätzlich Interviews mit Facebook-Gruppengründern geführt. Die Ziele dieser Studie liegen zum einen in der Analyse des Benutzungsverhaltens sozialer Medien in Katastrophenlagen, zum anderen in der Identifikation von Gestaltungs- und Erweiterungspotenzialen für soziale Medien im Katastrophenschutz.}, number = {1}, journal = {i-com - Zeitschrift für interaktive und kooperative Medien}, author = {Kaufhold, Marc-André and Reuter, Christian}, editor = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, SMO, Kooperation}, pages = {20--28}, } -
(2014)Special Issue zu “Interaktion und Kooperation im Krisenmanagement”
IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 1–62
[BibTeX] [Download PDF]@article{pipek_special_2014-1, title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"}, volume = {13}, url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml}, number = {1}, journal = {i-com - Zeitschrift für interaktive und kooperative Medien}, editor = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, PRAXLABS, EmerGent}, pages = {1--62}, } -
(2014)Special Issue zum Themenschwerpunkt Krisenmanagement
IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13
[BibTeX] [Download PDF]@article{pipek_special_2014-2, title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}}, volume = {13}, url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml}, number = {1}, journal = {i-com - Zeitschrift für interaktive und kooperative Medien}, editor = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, PRAXLABS, EmerGent}, } -
Pipek, V. & Reuter, C. (2014)Forschungsherausforderungen der Interaktion und Kooperation im Krisenmanagement
IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 13, Pages: 1–3
[BibTeX] [Abstract] [Download PDF]Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS (“Behörden und Organisationen mit Sicherheitsaufgaben”), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.
@article{pipek_forschungsherausforderungen_2014, title = {Forschungsherausforderungen der {Interaktion} und {Kooperation} im {Krisenmanagement}}, volume = {13}, url = {https://www.wineme.uni-siegen.de/paper/2014/2014_pipekreuter_forschungsherausforderungenkrisen_icom.pdf http://www.degruyter.com/view/j/icom.2014.13.issue-1/icom-2014-0001/icom-2014-0001.xml?format=INT}, abstract = {Im Zuge der wachsenden Vernetzung mit mobilen, interaktiven und kooperativen Technologien und der zunehmenden Bedeutung sozialer Medien haben sich auch im Bereich Krisenmanagement und zivile Sicherheitsforschung neue Möglichkeiten und Problembereiche entwickelt, die besonderer Aufmerksamkeit bedürfen. Neue Ansätze und Prototypen adressieren Interaktionen und Kooperationen innerhalb und zwischen klassischen BOS ("Behörden und Organisationen mit Sicherheitsaufgaben"), aber zunehmend auch Interaktionen und Kooperationen, welche auch die von der Krise betroffenen Akteure, wie Industrie und Bürger als aktive Krisenmanager wahrnehmen und unterstützen.}, number = {1}, journal = {i-com - Zeitschrift für interaktive und kooperative Medien}, author = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, HCI, PRAXLABS, EmerGent, Kooperation, GI-CSCW-B}, pages = {1--3}, } -
Draxler, S., Stevens, G. & Boden, A. (2014)Keeping the Development Environment Up to Date—A Study of the Situated Practices of Appropriating the Eclipse IDE
IN IEEE Transactions on Software Engineering, Vol. 40, Pages: 1061–1074
[BibTeX]@article{draxler_keeping_2014, title = {Keeping the {Development} {Environment} {Up} to {Date}—{A} {Study} of the {Situated} {Practices} of {Appropriating} the {Eclipse} {IDE}}, volume = {40}, number = {11}, journal = {IEEE Transactions on Software Engineering}, author = {Draxler, Sebastian and Stevens, Gregory and Boden, Alexander}, year = {2014}, keywords = {CSCW, A-Paper, CUBES}, pages = {1061--1074}, } -
Pipek, V., Liu, S. B. & Kerne, A. (2014)Crisis Informatics and Collaboration: A Brief Introduction
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 23, Pages: 339–345 doi:10.1007/s10606-014-9211-4
[BibTeX] [Download PDF]@article{pipek_crisis_2014, title = {Crisis {Informatics} and {Collaboration}: {A} {Brief} {Introduction}}, volume = {23}, url = {http://link.springer.com/10.1007/s10606-014-9211-4}, doi = {10.1007/s10606-014-9211-4}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Pipek, Volkmar and Liu, Sophia B. and Kerne, Andruid}, year = {2014}, keywords = {CSCW, PRAXLABS, A-Paper}, pages = {339--345}, } -
Ley, B., Ludwig, T., Pipek, V., Randall, D. D., Reuter, C. & Wiedenhoefer, T. (2014)Information and Expertise Sharing in Inter-Organizational Crisis Management
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 23, Pages: 347–387 doi:10.1007/s10606-014-9205-2
[BibTeX] [Abstract] [Download PDF]Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.
@article{ley_information_2014, title = {Information and {Expertise} {Sharing} in {Inter}-{Organizational} {Crisis} {Management}}, volume = {23}, url = {https://www.wineme.uni-siegen.de/paper/2014/2014_informationsharingcrisis_jcscw.pdf}, doi = {10.1007/s10606-014-9205-2}, abstract = {Emergency or crisis management, as is well-attested, is a complex management problem. A variety of agencies need to collaborate and coordinate in real-time and with an urgency that is not always present in other domains. It follows that accurate information of varying kinds (e.g. geographical and weather conditions; available skills and expertises; state-of-play; current dispositions and deployments) needs to be made available in a timely fashion to the organizations and individuals who need it. By definition, this information will come from a number of sources both within and across organizations. Large-scale events in particular necessitate collaboration with other organizations. Of course, plans and processes exist to deal with such events but the number of dynamically changing factors as well as the high number of heterogeneous organizations and the high degree of interdependency involved make it impossible to plan for all contingencies. A degree of ongoing improvisation, which typically occurs by means of a variety of information and expertise sharing practices, therefore becomes necessary. This, however, faces many challenges, such as different organizational cultures, distinct individual and coordinative work practices and discrete information systems. Our work entails an examination of the practices of information and expertise sharing, and the obstacles to it, in inter-organizational crisis management. We conceive of this as a design case study, such that we examine a problem area and its scope; conduct detailed enquiries into practice in that area, and provide design recommendations for implementation and evaluation. First, we will present the results of an empirical study of collaboration practices between organizations and public authorities with security responsibilities such as the police, fire departments, public administration and electricity network operators, mainly in scenarios of medium to large power outages in Germany. Based on these results, we will describe a concept, which was designed, implemented and evaluated as a system prototype, in two iterations. While the first iteration focuses on situation assessment, the second iteration also includes inter-organizational collaboration functionalities. Based on the findings of our evaluations with practitioners, we will discuss how to support collaboration with a particular focus on information and expertise sharing.}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ley, Benedikt and Ludwig, Thomas and Pipek, Volkmar and Randall, Dave David and Reuter, Christian and Wiedenhoefer, Torben}, year = {2014}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, Kooperation, InfoStrom, MdK, GI-CSCW-A, Collaboration, Design Case Study, Expertise Sharing, IF 1.1, Information Management, Inter-Organizational Crisis Management, WKWI-B}, pages = {347--387}, } -
Stickel, O., Boden, A., Stevens, G., Pipek, V. & Wulf, V. (2014)Bottom-Up Kultur in Siegen: Ein Bericht über aktuelle Strukturen, Entwicklungen und Umnutzungsprozesse
IN Diagonal, Vol. 35, Pages: 55–70 doi:10.14220/digo.2014.35.1.55
[BibTeX] [Download PDF]@article{stickel_bottom-up_2014, title = {Bottom-{Up} {Kultur} in {Siegen}: {Ein} {Bericht} über aktuelle {Strukturen}, {Entwicklungen} und {Umnutzungsprozesse}}, volume = {35}, issn = {0938-7161}, url = {http://www.vr-elibrary.de/doi/abs/10.14220/digo.2014.35.1.55}, doi = {10.14220/digo.2014.35.1.55}, number = {1}, journal = {Diagonal}, author = {Stickel, Oliver and Boden, Alexander and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker}, year = {2014}, keywords = {CSCW, FabLab}, pages = {55--70}, } -
(2014)Special Issue zu “Interaktion und Kooperation im Krisenmanagement”
IN i-com: Journal of Interactive Media, Vol. 13, Pages: 1–62
[BibTeX] [Download PDF]@article{pipek_special_2014-3, title = {Special {Issue} zu "{Interaktion} und {Kooperation} im {Krisenmanagement}"}, volume = {13}, url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml}, number = {1}, journal = {i-com: Journal of Interactive Media}, editor = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, PRAXLABS, EmerGent}, pages = {1--62}, } -
(2014)Special Issue zum Themenschwerpunkt Krisenmanagement
IN i-com: Journal of Interactive Media, Vol. 13
[BibTeX] [Download PDF]@article{pipek_special_2014-4, title = {Special {Issue} zum {Themenschwerpunkt} {Krisenmanagement}}, volume = {13}, url = {http://www.degruyter.com/view/j/icom.2014.13.issue-1/issue-files/icom.2014.13.issue-1.xml}, number = {1}, journal = {i-com: Journal of Interactive Media}, editor = {Pipek, Volkmar and Reuter, Christian}, year = {2014}, keywords = {CSCW, PRAXLABS, EmerGent}, }
2013
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Blomberg, J. & Karasti, H. (2013)Reflections on 25 Years of Ethnography in CSCW
IN Computer Supported Cooperative Work (CSCW), Vol. 22, Pages: 373–423 doi:10.1007/s10606-012-9183-1
[BibTeX] [Download PDF]@article{blomberg_reflections_2013, title = {Reflections on 25 {Years} of {Ethnography} in {CSCW}}, volume = {22}, issn = {0925-9724}, url = {http://link.springer.com/10.1007/s10606-012-9183-1}, doi = {10.1007/s10606-012-9183-1}, number = {4-6}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Blomberg, Jeanette and Karasti, Helena}, month = jan, year = {2013}, keywords = {cscw, practice, MdK, anthropology, connecting ethnography and design, constructing, critical studies, ethnomethodology, multi-sited ethnography, sociality and materiality of, the fi eld site, work, workplace studies}, pages = {373--423}, } -
Pipek, V., Reuter, C., Ley, B., Ludwig, T. & Wiedenhoefer, T. (2013)Sicherheitsarena – Ein Ansatz zur Verbesserung des Krisenmanagements durch Kooperation und Vernetzung
IN Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, Vol. 3, Pages: 58–59
[BibTeX] [Abstract] [Download PDF]Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.
@article{pipek_sicherheitsarena_2013, title = {Sicherheitsarena – {Ein} {Ansatz} zur {Verbesserung} des {Krisenmanagements} durch {Kooperation} und {Vernetzung}}, volume = {3}, url = {http://www.wineme.uni-siegen.de/paper/2013/crisisprevention2013_sicherheitsarena.pdf}, abstract = {Die organisationübergreifende Vernetzung von Feuerwehr, Polizei, Hilfsorganisationen, dem THW, der öffentlichen Verwaltung und Infrastrukturbetreibern, wie beispielsweise Stromnetzbetreibern, ist vor allem bei großen Schadenslagen unabdingbar. Ziel des Forschungsprojekts „InfoStrom“ (www.infostrom.org), welches vom Bundesministerium für Bildung und Forschung seit 2010 und bis Ende 2013 gefördert wird (Fö.-Kz. 13N10712), ist die Entwicklung von Konzepten sowie Software, um diese Zusammenarbeit zu unterstützten und letztlich zu verbessern. Die entstandene Software wird derzeit in zwei Kreisen in NRW, dem Kreis Siegen-Wittgenstein und dem Rhein Erft Kreis, getestet und evaluiert.}, number = {1}, journal = {Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe}, author = {Pipek, Volkmar and Reuter, Christian and Ley, Benedikt and Ludwig, Thomas and Wiedenhoefer, Torben}, year = {2013}, keywords = {CSCW, HCI, PRAXLABS, Kooperation, InfoStrom}, pages = {58--59}, } -
Ley, B., Ogonowski, C., Hess, J., Reichling, T., Wan, L. & Wulf, V. (2013)Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments
IN Behaviour & Information Technology, Vol. 33, Pages: 37–41 doi:10.1080/0144929X.2013.832383
[BibTeX] [Download PDF]@article{ley_impacts_2013, title = {Impacts of {New} {Technologies} on {Media} {Usage} and {Social} {Behaviour} in {Domestic} {Environments}}, volume = {33}, url = {http://dx.doi.org/10.1080/0144929X.2013.832383}, doi = {10.1080/0144929X.2013.832383}, number = {August}, journal = {Behaviour \& Information Technology}, author = {Ley, Benedikt and Ogonowski, Corinna and Hess, Jan and Reichling, Tim and Wan, Lin and Wulf, Volker}, month = aug, year = {2013}, keywords = {CSCW, PRAXLABS, SocialMedia, Living Lab, diary study, living room, media usage, television, long-term study}, pages = {37--41}, } -
Christofzik, D. & Reuter, C. (2013)The Aggregation of Information Qualities in Collaborative Software
IN International Journal of Entrepreneurial Venturing (IJEV), Vol. 5, Pages: 257–271
[BibTeX] [Abstract] [Download PDF]Collaborative software supports teams involved in a common task in generating and sharing information over geographic distances. Such software is used in the cooperation between organisations, companies or individuals. The overall quality of the resulting information product depends on the quality of the individual contributions as well as on an underlying consolidation process. We therefore present different ‘composition functions’ indicating how the qualities of the contributions by single actors (qi) influence the quality of the aggregated information product (Q). Based upon a qualitative empirical study of inter-organizational crisis management in Germany we match use cases with those composition functions and derive implications for the design of collaborative software.
@article{christofzik_aggregation_2013, title = {The {Aggregation} of {Information} {Qualities} in {Collaborative} {Software}}, volume = {5}, url = {https://www.wineme.uni-siegen.de/paper/2013/2013_christofzikreuter_informationqualities_ijev.pdf}, abstract = {Collaborative software supports teams involved in a common task in generating and sharing information over geographic distances. Such software is used in the cooperation between organisations, companies or individuals. The overall quality of the resulting information product depends on the quality of the individual contributions as well as on an underlying consolidation process. We therefore present different ‘composition functions' indicating how the qualities of the contributions by single actors (qi) influence the quality of the aggregated information product (Q). Based upon a qualitative empirical study of inter-organizational crisis management in Germany we match use cases with those composition functions and derive implications for the design of collaborative software.}, number = {3}, journal = {International Journal of Entrepreneurial Venturing (IJEV)}, author = {Christofzik, Désirée and Reuter, Christian}, year = {2013}, keywords = {CSCW, HCI, SMO, InfoStrom}, pages = {257--271}, } -
Hess, J., Randall, D., Pipek, V. & Wulf, V. (2013)Involving Users in the wild-Participatory Product Development in and with Online Communities
IN International Journal of Human-Computer Studies (IJHCS), Vol. 71, Pages: 570–589 doi:10.1016/j.ijhcs.2013.01.003
[BibTeX] [Download PDF]@article{hess_involving_2013, title = {Involving {Users} in the wild-{Participatory} {Product} {Development} in and with {Online} {Communities}}, volume = {71}, url = {http://dx.doi.org/10.1016/j.ijhcs.2013.01.003}, doi = {10.1016/j.ijhcs.2013.01.003}, number = {5}, journal = {International Journal of Human-Computer Studies (IJHCS)}, author = {Hess, Jan and Randall, David and Pipek, Volkmar and Wulf, Volker}, year = {2013}, keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES, Participatory design, End user development, User-driven software development}, pages = {570--589}, } -
Ackerman, M., Dachtera, J., Pipek, V. & Wulf, V. (2013)Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 22, Pages: 531–573 doi:10.1007/s10606-013-9192-8
[BibTeX] [Download PDF]@article{ackerman_sharing_2013, title = {Sharing {Knowledge} and {Expertise}: {The} {CSCW} {View} of {Knowledge} {Management}}, volume = {22}, url = {http://dx.doi.org/10.1007/s10606-013-9192-8}, doi = {10.1007/s10606-013-9192-8}, number = {4-6}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Ackerman, Mark and Dachtera, Juri and Pipek, Volkmar and Wulf, Volker}, year = {2013}, keywords = {CSCW, A-Paper, MdK}, pages = {531--573}, }
2012
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Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2012)Understanding and supporting cross-platform usage in the living room
IN Entertainment Computing, Vol. 3, Pages: 37–47 doi:10.1016/j.entcom.2012.04.001
[BibTeX] [Download PDF]@article{hess_understanding_2012, title = {Understanding and supporting cross-platform usage in the living room}, volume = {3}, url = {http://dx.doi.org/10.1016/j.entcom.2012.04.001}, doi = {10.1016/j.entcom.2012.04.001}, number = {2}, journal = {Entertainment Computing}, author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker}, year = {2012}, keywords = {CSCW, SocialMedia}, pages = {37--47}, } -
Hess, J., Reuter, C., Pipek, V. & Wulf, V. (2012)Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs
IN International Journal of Cooperative Information Systems (IJCIS), Vol. 21, Pages: 263–296 doi:10.1142/S0218843012500049
[BibTeX] [Abstract] [Download PDF]Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.
@article{hess_supporting_2012, title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}}, volume = {21}, url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf}, doi = {10.1142/S0218843012500049}, abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.}, number = {4}, journal = {International Journal of Cooperative Information Systems (IJCIS)}, author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker}, year = {2012}, keywords = {CSCW, HCI, PRAXLABS, A-Paper, InfoStrom, RSBE, MdK, EUDISMES, articulation support, business process modeling, end-user development, flexible workflows, Knowledge work, pen-and-paper based interactions, process adaptations}, pages = {263--296}, } -
Pipek, V., Wulf, V. & Johri, A. (2012)Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 21, Pages: 261–282 doi:10.1007/s10606-011-9138-y
[BibTeX] [Download PDF]@article{pipek_bridging_2012, title = {Bridging {Artifacts} and {Actors}: {Expertise} {Sharing} in {Organizational} {Ecosystems}}, volume = {21}, url = {http://dx.doi.org/10.1007/s10606-011-9138-y}, doi = {10.1007/s10606-011-9138-y}, number = {2-3}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Pipek, Volkmar and Wulf, Volker and Johri, Aditya}, year = {2012}, keywords = {CSCW, A-Paper}, pages = {261--282}, } -
Reuter, C., Marx, A. & Pipek, V. (2012)Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations
IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 4, Pages: 1–16 doi:10.4018/jiscrm.2012010101
[BibTeX] [Abstract] [Download PDF]The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software’ we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.
@article{reuter_crisis_2012, title = {Crisis {Management} 2.0: {Towards} a {Systematization} of {Social} {Software} {Use} in {Crisis} {Situations}}, volume = {4}, issn = {1937-9390}, url = {https://www.wineme.uni-siegen.de/paper/2012/reutermarxpipek2012_crisismanagement20-systematizationofsocialsoftwareuse_ijiscram.pdf http://www.igi-global.com/article/crisis-management-towards-systematization-social/66344 http://www.wineme.uni-siegen.de/pap}, doi = {10.4018/jiscrm.2012010101}, abstract = {The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.}, number = {1}, journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)}, author = {Reuter, Christian and Marx, Alexandra and Pipek, Volkmar}, year = {2012}, keywords = {crisis, CSCW, HCI, Selected, SMO, Kooperation, InfoStrom, RSBE, web 2, collaboration, Social Media, computer supported cooperative work, Crisis Management, classification, Computer Supported Cooperative Work (CSCW), management, Social Software, Systematization, Web 2.0}, pages = {1--16}, }
2011
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Karasti, H., Janasik, N. & Talja, S. (2011)Tieteen infrastruktuurit—näkymättömiä tukirakenteita, kansallisia kilpailuvaltteja vai uuden tutkimusvision mahdollistajia?
IN Tieteessä tapahtuu, Pages: 31–36
[BibTeX]@article{karasti_tieteen_2011, title = {Tieteen infrastruktuurit—näkymättömiä tukirakenteita, kansallisia kilpailuvaltteja vai uuden tutkimusvision mahdollistajia?}, number = {3}, journal = {Tieteessä tapahtuu}, author = {Karasti, Helena and Janasik, Nina and Talja, Sanna}, year = {2011}, keywords = {cscw}, pages = {31--36}, } -
Ley, B., Betz, M., Pipek, V. & Wulf, V. (2011)Unterstützung kooperativer Arbeit mit wissenschaftlicher Literatur: Verknüpfung physischer und digitaler Wissensartefakte
IN Informatik Spektrum, Springer
[BibTeX]@article{ley_unterstutzung_2011, title = {Unterstützung kooperativer {Arbeit} mit wissenschaftlicher {Literatur}: {Verknüpfung} physischer und digitaler {Wissensartefakte}}, journal = {Informatik Spektrum, Springer}, author = {Ley, Benedikt and Betz, Matthias and Pipek, Volkmar and Wulf, Volker}, year = {2011}, keywords = {CSCW, CONTici}, } -
Cuel, R., Morozova, O., Rohde, M., Simperl, E., Siorpaes, K., Tokarchuk, O., Wiedenhoefer, T., Yetim, F. & Zamarian, M. (2011)Motivation Mechanisms for Participation in Human-Driven Semantic Content Creation
IN International Journal of Knowledge Engineering and Data Mining, Vol. 1, Pages: 331–349 doi:10.1504/IJKEDM.2011.040653
[BibTeX] [Download PDF]@article{cuel_motivation_2011, title = {Motivation {Mechanisms} for {Participation} in {Human}-{Driven} {Semantic} {Content} {Creation}}, volume = {1}, issn = {1755-2087}, url = {http://dx.doi.org/10.1504/IJKEDM.2011.040653 http://dl.acm.org/citation.cfm?id=1998327.1998330}, doi = {10.1504/IJKEDM.2011.040653}, number = {4}, journal = {International Journal of Knowledge Engineering and Data Mining}, author = {Cuel, Roberta and Morozova, Olga and Rohde, Markus and Simperl, Elena and Siorpaes, Katharina and Tokarchuk, Oksana and Wiedenhoefer, Torben and Yetim, Fahri and Zamarian, Marco}, year = {2011}, keywords = {CSCW}, pages = {331--349}, } -
Ley, B., Betz, M., Pipek, V. & Wulf, V. (2011)Mixed-Media-Interaktion in der kooperativen Wissenschaftspraxis – Digitale und physische Artefakte verwalten
IN Informatik Spektrum, Vol. 34, Pages: 165–177 doi:10.1007/s00287-011-0524-0
[BibTeX] [Download PDF]@article{ley_mixed-media-interaktion_2011, title = {Mixed-{Media}-{Interaktion} in der kooperativen {Wissenschaftspraxis} - {Digitale} und physische {Artefakte} verwalten}, volume = {34}, url = {http://dx.doi.org/10.1007/s00287-011-0524-0 http://link.springer.com/article/10.1007%2Fs00287-011-0524-0}, doi = {10.1007/s00287-011-0524-0}, number = {2}, journal = {Informatik Spektrum}, author = {Ley, Benedikt and Betz, Matthias and Pipek, Volkmar and Wulf, Volker}, year = {2011}, keywords = {CSCW}, pages = {165--177}, } -
Pipek, V. & Stevens, G. (2011)Guessing from the color of smoke: What Fukushima tells us about Infor-mation Infrastructure Breakdowns an IT development methodologies
IN ZiF Nachrichten
[BibTeX]@article{pipek_guessing_2011, title = {Guessing from the color of smoke: {What} {Fukushima} tells us about {Infor}-mation {Infrastructure} {Breakdowns} an {IT} development methodologies}, number = {04}, journal = {ZiF Nachrichten}, author = {Pipek, Volkmar and Stevens, Gunnar}, year = {2011}, keywords = {CSCW}, } -
Dörner, C., Yetim, F., Pipek, V. & Wulf, V. (2011)Supporting business process experts in tailoring business processes
IN Interacting with Computers, Vol. 23, Pages: 226–238 doi:10.1016/j.intcom.2011.03.001
[BibTeX] [Download PDF]@article{dorner_supporting_2011, title = {Supporting business process experts in tailoring business processes}, volume = {23}, url = {http://dx.doi.org/10.1016/j.intcom.2011.03.001}, doi = {10.1016/j.intcom.2011.03.001}, number = {3}, journal = {Interacting with Computers}, author = {Dörner, Christian and Yetim, Fahri and Pipek, Volkmar and Wulf, Volker}, year = {2011}, keywords = {CSCW, A-Paper, EUDISMES}, pages = {226--238}, }
2010
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Wulf, V., Pipek, V., Rosson, M. & de Ruyter, B. (2010)New matters in End-User Development: Enculturing Qualities
IN Special Issue on End-User Development Vol. 1 of the International Journal of Organizational and End User Computing (JOEUC), Vol. 22, Pages: i–vii
[BibTeX]@article{wulf_new_2010, title = {New matters in {End}-{User} {Development}: {Enculturing} {Qualities}}, volume = {22}, number = {1}, journal = {Special Issue on End-User Development Vol. 1 of the International Journal of Organizational and End User Computing (JOEUC)}, author = {Wulf, Volker and Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris}, year = {2010}, keywords = {CSCW}, pages = {i--vii}, } -
Yetim, F., Dörner, C. & Pipek, V. (2010)Unterstützung von Softwareanpassungen in Kleinen und Mittelständischen Unternehmen: Wege zu einer Anpassungskultur
IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 9, Pages: 31–37
[BibTeX]@article{yetim_unterstutzung_2010, title = {Unterstützung von {Softwareanpassungen} in {Kleinen} und {Mittelständischen} {Unternehmen}: {Wege} zu einer {Anpassungskultur}}, volume = {9}, number = {2}, journal = {i-com - Zeitschrift für interaktive und kooperative Medien}, author = {Yetim, Fahri and Dörner, Christian and Pipek, Volkmar}, year = {2010}, keywords = {CSCW, EUDISMES}, pages = {31--37}, } -
Pipek, V., Rosson, M., de Ruyter, B. & Wulf, V. (2010)End User Development
IN Special Issue of the Journal of Organizational and End User Computing (JOEUC), Vol. 22
[BibTeX]@article{pipek_end_2010, title = {End {User} {Development}}, volume = {22}, number = {2,3}, journal = {Special Issue of the Journal of Organizational and End User Computing (JOEUC)}, author = {Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris and Wulf, Volker}, year = {2010}, keywords = {CSCW, CONTici}, } -
Stevens, G., Pipek, V. & Wulf, V. (2010)Appropriation Infrastructure: Mediating Appropriation and Production Work
IN Journal of Organizational and End User Computing (JOEUC), Vol. 22, Pages: 58–81
[BibTeX]@article{stevens_appropriation_2010, title = {Appropriation {Infrastructure}: {Mediating} {Appropriation} and {Production} {Work}}, volume = {22}, number = {2}, journal = {Journal of Organizational and End User Computing (JOEUC)}, author = {Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker}, year = {2010}, keywords = {CSCW, CONTici}, pages = {58--81}, } -
Karasti, H. (2010)Taking PD to Multiple Contexts
IN Scandinavian Journal of Information Systems, Vol. 22, Pages: 85–92
[BibTeX]@article{karasti_taking_2010, title = {Taking {PD} to {Multiple} {Contexts}}, volume = {22}, number = {1}, journal = {Scandinavian Journal of Information Systems}, author = {Karasti, H}, year = {2010}, keywords = {cscw}, pages = {85--92}, } -
Wulf, V., Pipek, V., Rosson, M. & de Ruyter, B. (2010)Special Issue on End-User Development Vol. 1
IN International Journal of Organizational and End User Computing (JOEUC), Vol. 22
[BibTeX]@article{wulf_special_2010, title = {Special {Issue} on {End}-{User} {Development} {Vol}. 1}, volume = {22}, number = {3}, journal = {International Journal of Organizational and End User Computing (JOEUC)}, author = {Wulf, Volker and Pipek, Volkmar and Rosson, Mary-Beth and de Ruyter, Boris}, year = {2010}, keywords = {CSCW}, } -
Talja, S., Karasti, H. & Janasik, N. (2010)Tutkimusinfrastruktuuripolitiikan haasteet Suomessa: Tieteen infrastruktuurit-asiantuntijapaneelin antia
IN Informaatiotutkimus, Vol. 29
[BibTeX] [Download PDF]@article{talja_tutkimusinfrastruktuuripolitiikan_2010, title = {Tutkimusinfrastruktuuripolitiikan haasteet {Suomessa}: {Tieteen} infrastruktuurit-asiantuntijapaneelin antia}, volume = {29}, url = {http://ojs.tsv.fi/index.php/inf/article/view/3857}, number = {4}, journal = {Informaatiotutkimus}, author = {Talja, Sanna and Karasti, Helena and Janasik, Nina}, year = {2010}, keywords = {cscw}, } -
Stevens, G. & Draxler, S. (2010)Appropriation of the Eclipse Ecosystem: Local Integration of Global Network Production
IN Proceedings of COOP, Pages: 287–308 doi:10.1007/978-1-84996-211-7
[BibTeX] [Download PDF]@article{stevens_appropriation_2010-1, title = {Appropriation of the {Eclipse} {Ecosystem}: {Local} {Integration} of {Global} {Network} {Production}}, url = {http://link.springer.com/10.1007/978-1-84996-211-7%5Cnhttp://coop.wineme.fb5.uni-siegen.de/proceedings2010/16_gStevens_et_al_287_308.pdf}, doi = {10.1007/978-1-84996-211-7}, journal = {Proceedings of COOP}, author = {Stevens, Gunnar and Draxler, Sebastian}, year = {2010}, keywords = {cscw, appropriation, end user development, empirical study, software eco-, systems}, pages = {287--308}, }
2009
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Dörner, C., Draxler, S., Pipek, V. & Wulf, V. (2009)End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems
IN IEEE Software, Vol. 26, Pages: 45–51 doi:10.1109/MS.2009.127
[BibTeX] [Download PDF]@article{dorner_end_2009, title = {End {Users} at the {Bazaar}: {Designing} {Next}-{Generation} {Enterprise} {Resource} {Planning} {Systems}}, volume = {26}, url = {http://dx.doi.org/10.1109/MS.2009.127}, doi = {10.1109/MS.2009.127}, number = {5}, journal = {IEEE Software}, author = {Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Wulf, Volker}, month = sep, year = {2009}, keywords = {CSCW, PRAXLABS, A-Paper, EUDISMES, software engineering, business, domain-specific architectures, graphical user interfaces, visual programming, workflow management}, pages = {45--51}, } -
Reuter, C., Pipek, V., Mueller, C. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management
IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.
@article{reuter_avoiding_2009, title = {Avoiding crisis in communication: a computer-supported training approach for emergency management}, volume = {6}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571}, abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.}, number = {3-4}, journal = {International Journal of Emergency Management (IJEM)}, author = {Reuter, Christian and Pipek, Volkmar and Mueller, Claudia and Müller, Claudia}, year = {2009}, keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, HCI, interorganisational training., management systems, RWE, italg}, pages = {356--368}, } -
Pipek, V. & Wulf, V. (2009)Infrastructuring: Towards an Integrated Perspetive on the Design and Use of Information Technology
IN Journal of the Association of Information System (JAIS), Vol. 10, Pages: 306–332
[BibTeX] [Download PDF]@article{pipek_infrastructuring_2009, title = {Infrastructuring: {Towards} an {Integrated} {Perspetive} on the {Design} and {Use} of {Information} {Technology}}, volume = {10}, url = {http://www.wineme.uni-siegen.de/paper/2009/pipek_wulf_jais_infrastructuring_2009.pdf}, number = {5}, journal = {Journal of the Association of Information System (JAIS)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {2009}, keywords = {CSCW, A-Paper}, pages = {306--332}, } -
Dörner, C. & Rohde, M. (2009)Softwareanpassungspraxis von kleinen und mittelständischen Unternehmen
IN HMD – Praxis Wirtschaftsinformatik, Vol. 269
[BibTeX] [Download PDF]@article{dorner_softwareanpassungspraxis_2009, title = {Softwareanpassungspraxis von kleinen und mittelständischen {Unternehmen}}, volume = {269}, url = {http://www.dpunkt.de/hmdissues/269/10.php}, journal = {HMD - Praxis Wirtschaftsinformatik}, author = {Dörner, Christian and Rohde, Markus}, year = {2009}, keywords = {CSCW, EUDISMES}, } -
Pipek, V. & Wulf, V. (2009)Infrastructuring: Toward an Integrated Perspective on the Design and Use of Information Technology
IN Journal of the Association for Information Systems (JAIS), Vol. 10
[BibTeX] [Download PDF]@article{pipek_infrastructuring_2009-1, title = {Infrastructuring: {Toward} an {Integrated} {Perspective} on the {Design} and {Use} of {Information} {Technology}}, volume = {10}, url = {http://aisel.aisnet.org/jais/vol10/iss5/1}, number = {5}, journal = {Journal of the Association for Information Systems (JAIS)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {2009}, keywords = {CSCW, A-Paper}, } -
Pipek, V. & Wulf, V. (2009)Infrastructuring: Towards an Integrated Perspective on the Design and Use of Information Technology
IN Journal of the Association of Information System (JAIS), Vol. 10, Pages: 306–332
[BibTeX] [Download PDF]@article{pipek_infrastructuring_2009-2, title = {Infrastructuring: {Towards} an {Integrated} {Perspective} on the {Design} and {Use} of {Information} {Technology}}, volume = {10}, url = {https://www.wineme.uni-siegen.de/paper/2009/pipek_wulf_jais_infrastructuring_2009.pdf}, number = {5}, journal = {Journal of the Association of Information System (JAIS)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {2009}, keywords = {CSCW, MdK, CONTici}, pages = {306--332}, } -
Livari, N., Karasti, H., Molin-Juustila, T., Salmela, S., Syrjänen, A. L. & Halkola, E. (2009)Mediation between design and use: Revisiting five empirical studies
IN Human IT – Journal for Information Technology Studies as a Human Science, Vol. 10, Pages: 81–126
[BibTeX] [Abstract]This article investigates mediation between design and use, related\${\textbackslash}textbackslashbackslash\$nto which there is an abundant literature in information technology\${\textbackslash}textbackslashbackslash\$n(IT) research. However, the existing literature is fragmented and\${\textbackslash}textbackslashbackslash\$nunconnected. This analysis is motivated by revisiting five empirical\${\textbackslash}textbackslashbackslash\$nstudies that address the relationship between design and use. Our\${\textbackslash}textbackslashbackslash\$ncollaborative, inductive analysis has revealed mediation as highly\${\textbackslash}textbackslashbackslash\$ninfluential in these studies, but in a multitude of different forms.\${\textbackslash}textbackslashbackslash\$nEach study is discussed in relation to three themes: design, use,\${\textbackslash}textbackslashbackslash\$nand mediation. The key observations related to each study are highlighted.\${\textbackslash}textbackslashbackslash\$nThereafier, a categorization of forms of mediation is introduced\${\textbackslash}textbackslashbackslash\$nand discussed. The forms are labeled: 1) people in intermediary positions;\${\textbackslash}textbackslashbackslash\$n2) representations used in/for mediation; 3) collaborative methods;\${\textbackslash}textbackslashbackslash\$nand 4) long-term integrative forums. In addition, related to each\${\textbackslash}textbackslashbackslash\$nform, interesting aspects characterizing that particular form of\${\textbackslash}textbackslashbackslash\$nmediation are discussed. The article concludes that mediation clearly\${\textbackslash}textbackslashbackslash\$nis a complex phenomenon in need of further study. A number of interesting\${\textbackslash}textbackslashbackslash\$npaths for future work are identified. ©The authors Published by\${\textbackslash}textbackslashbackslash\$nthe University College of Bor{\textbackslash}textbackslashaas.
@article{livari_mediation_2009, title = {Mediation between design and use: {Revisiting} five empirical studies}, volume = {10}, issn = {14021501}, abstract = {This article investigates mediation between design and use, related\${\textbackslash}textbackslashbackslash\$nto which there is an abundant literature in information technology\${\textbackslash}textbackslashbackslash\$n(IT) research. However, the existing literature is fragmented and\${\textbackslash}textbackslashbackslash\$nunconnected. This analysis is motivated by revisiting five empirical\${\textbackslash}textbackslashbackslash\$nstudies that address the relationship between design and use. Our\${\textbackslash}textbackslashbackslash\$ncollaborative, inductive analysis has revealed mediation as highly\${\textbackslash}textbackslashbackslash\$ninfluential in these studies, but in a multitude of different forms.\${\textbackslash}textbackslashbackslash\$nEach study is discussed in relation to three themes: design, use,\${\textbackslash}textbackslashbackslash\$nand mediation. The key observations related to each study are highlighted.\${\textbackslash}textbackslashbackslash\$nThereafier, a categorization of forms of mediation is introduced\${\textbackslash}textbackslashbackslash\$nand discussed. The forms are labeled: 1) people in intermediary positions;\${\textbackslash}textbackslashbackslash\$n2) representations used in/for mediation; 3) collaborative methods;\${\textbackslash}textbackslashbackslash\$nand 4) long-term integrative forums. In addition, related to each\${\textbackslash}textbackslashbackslash\$nform, interesting aspects characterizing that particular form of\${\textbackslash}textbackslashbackslash\$nmediation are discussed. The article concludes that mediation clearly\${\textbackslash}textbackslashbackslash\$nis a complex phenomenon in need of further study. A number of interesting\${\textbackslash}textbackslashbackslash\$npaths for future work are identified. ©The authors Published by\${\textbackslash}textbackslashbackslash\$nthe University College of Bor{\textbackslash}textbackslashaas.}, number = {2}, journal = {Human IT - Journal for Information Technology Studies as a Human Science}, author = {Livari, Netta and Karasti, Helena and Molin-Juustila, Tonja and Salmela, Sari and Syrjänen, Anna Liisa and Halkola, Eija}, year = {2009}, keywords = {cscw, Design, Inductive interpretive analysis, Mediation, Practice, Qualitative field study, Use}, pages = {81--126}, } -
Reuter, C., Pipek, V. & Müller, C. (2009)Avoiding crisis in communication: a computer-supported training approach for emergency management
IN International Journal of Emergency Management (IJEM), Vol. 6, Pages: 356–368
[BibTeX] [Abstract] [Download PDF]Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.
@article{reuter_avoiding_2009-1, title = {Avoiding crisis in communication: a computer-supported training approach for emergency management}, volume = {6}, url = {https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmueller_avoidingcrisisincommunication_intjournem_2009.pdf http://www.inderscience.com/search/index.php?action=record&rec_id=31571}, abstract = {Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.}, number = {3-4}, journal = {International Journal of Emergency Management (IJEM)}, author = {Reuter, Christian and Pipek, Volkmar and Müller, Claudia}, year = {2009}, keywords = {collaborative training, computer-supported collaborative learning, computer-supported cooperative work, crisis, crisis communication, crisis communications, crisis management, crisis management systems, crisis training, cscl, cscw, CSCW, electricity provider, electricity providers, emergency management, Germany, interorganisational training., management systems, RWE, italg}, pages = {356--368}, }
2008
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Reuter, C. & Georg, C. (2008)Entwicklung eines webbasierten Dokumentenmanagement-Systems für eine Fluggesellschaft
IN Journal WIRTSCHAFTSINFORMATIK, Vol. 50, Pages: 142–145 doi:10.1365/s11576-008-0026-0
[BibTeX] [Download PDF]@article{reuter_entwicklung_2008, title = {Entwicklung eines webbasierten {Dokumentenmanagement}-{Systems} für eine {Fluggesellschaft}}, volume = {50}, url = {http://www.peasec.de/paper/2008/2008_ReuterGeorg_EntwicklungWebbasiertesDMSFluggesellschaft_WI.pdf http://www.wirtschaftsinformatik-archiv.de/pdf/wi2008_2_142-145_studfor.pdf}, doi = {10.1365/s11576-008-0026-0}, number = {2}, journal = {Journal WIRTSCHAFTSINFORMATIK}, author = {Reuter, Christian and Georg, Christopher}, year = {2008}, keywords = {CSCW, HCI, A-Paper, Kooperation, GI-CSCW-A, IF 0.5, VHB-B, WKWI-A}, pages = {142--145}, } -
Wulf, V., Pipek, V. & Won, M. (2008)Component-based Tailorability: Towards Highly Flexible Software Applications
IN Int. Journal on Human-Computer Studies (IJHCS), Vol. 66, Pages: 1–22
[BibTeX] [Download PDF]@article{wulf_component-based_2008, title = {Component-based {Tailorability}: {Towards} {Highly} {Flexible} {Software} {Applications}}, volume = {66}, url = {https://www.wineme.uni-siegen.de/paper/2013/wulfetal2008_compbastailor_ijhcs.pdf}, number = {1}, journal = {Int. Journal on Human-Computer Studies (IJHCS)}, author = {Wulf, Volker and Pipek, Volkmar and Won, Markus}, year = {2008}, keywords = {CSCW, A-Paper, CONTici}, pages = {1--22}, } -
Boden, A., Nett, B. & Wulf, V. (2008)Articulation work in small-scale offshore software development projects
IN Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering – CHASE ’08, Pages: 21–24 doi:10.1145/1370114.1370120
[BibTeX] [Abstract] [Download PDF]The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss’ theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.
@article{boden_articulation_2008, title = {Articulation work in small-scale offshore software development projects}, issn = {02705257}, url = {http://portal.acm.org/citation.cfm?doid=1370114.1370120}, doi = {10.1145/1370114.1370120}, abstract = {The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss' theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.}, journal = {Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering - CHASE '08}, author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker}, year = {2008}, keywords = {cscw, Artos, ethnography, articulation work, coordination, nearshoring, offshoring, sme}, pages = {21--24}, } -
Karasti, H. & Baker, K. S. (2008)Digital Data Practices and the Long Term Ecological Research Program Growing Global
IN International Journal of Digital Curation, Vol. 3, Pages: 42–58
[BibTeX] [Download PDF]@article{karasti_digital_2008, title = {Digital {Data} {Practices} and the {Long} {Term} {Ecological} {Research} {Program} {Growing} {Global}}, volume = {3}, url = {http://ijdc.net/index.php/ijdc/article/view/86}, number = {2}, journal = {International Journal of Digital Curation}, author = {Karasti, Helena and Baker, Karen S}, year = {2008}, keywords = {cscw, MdK, LTER}, pages = {42--58}, } -
Barth, T. & Pipek, V. (2008)Workshop der Nachwuchswissenschaftler/innen
IN Wirtschaftsinformatik, Vol. 50, Pages: 256 doi:10.1365/s11576-008-0054-9
[BibTeX] [Download PDF]@article{barth_workshop_2008, title = {Workshop der {Nachwuchswissenschaftler}/innen}, volume = {50}, url = {http://dx.doi.org/10.1365/s11576-008-0054-9}, doi = {10.1365/s11576-008-0054-9}, number = {3}, journal = {Wirtschaftsinformatik}, author = {Barth, Thomas and Pipek, Volkmar}, year = {2008}, keywords = {CSCW}, pages = {256}, } -
Stevens, G. & Wiedenhoefer, T. (2008)Wiki inside. Neue Nutzungsformen von Wikis am Beispiel einer communitybasierten Kontexthilfe
IN Interaktionen, Sonderheft von Navigationen: Zeitschrift für Medien- und Kulturwissenschaften, Vol. 8, Pages: 159–184
[BibTeX] [Download PDF]@article{stevens_wiki_2008, title = {Wiki inside. {Neue} {Nutzungsformen} von {Wikis} am {Beispiel} einer communitybasierten {Kontexthilfe}}, volume = {8}, url = {http://dl.acm.org/citation.cfm?doid=1182475.1182498}, number = {1}, journal = {Interaktionen, Sonderheft von Navigationen: Zeitschrift für Medien- und Kulturwissenschaften}, author = {Stevens, Gunnar and Wiedenhoefer, Torben}, year = {2008}, keywords = {CSCW}, pages = {159--184}, }
2006
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Pipek, V., Rosson, M., Stevens, G. & Wulf, V. (2006)Supporting the Appropriation of ICT: End-User Development in Civil Societies
IN Learning in Communities – Interdisciplinary Perspectives on Human Centered Information Technology, Vol. 2, Pages: 25–27 doi:10.1007/978-1-84800-332-3_6
[BibTeX] [Download PDF]@article{pipek_supporting_2006, series = {Human-{Computer} {Interaction} {Series}}, title = {Supporting the {Appropriation} of {ICT}: {End}-{User} {Development} in {Civil} {Societies}}, volume = {2}, url = {http://dx.doi.org/10.1007/978-1-84800-332-3_6}, doi = {10.1007/978-1-84800-332-3_6}, number = {2}, journal = {Learning in Communities - Interdisciplinary Perspectives on Human Centered Information Technology}, author = {Pipek, Volkmar and Rosson, Mary-Beth and Stevens, Gunnar and Wulf, Volker}, editor = {Carroll, John M}, year = {2006}, keywords = {CSCW}, pages = {25--27}, } -
Karasti, H., Baker, K. S. & Halkola, E. (2006)Enriching the Notion of Data Curation in E-Science: Data Managing and Information Infrastructuring in the Long Term Ecological Research (LTER) Network
IN Computer Supported Cooperative Work (CSCW), Vol. 15, Pages: 321–358 doi:10.1007/s10606-006-9023-2
[BibTeX] [Download PDF]@article{karasti_enriching_2006, title = {Enriching the {Notion} of {Data} {Curation} in {E}-{Science}: {Data} {Managing} and {Information} {Infrastructuring} in the {Long} {Term} {Ecological} {Research} ({LTER}) {Network}}, volume = {15}, url = {http://link.springer.com/10.1007/s10606-006-9023-2}, doi = {10.1007/s10606-006-9023-2}, number = {4}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Karasti, Helena and Baker, Karen S and Halkola, Eija}, year = {2006}, keywords = {cscw, MdK, ecology, information management, cyberinfrastructure, data stewardship, long-, scientific collaboration, term perspective}, pages = {321--358}, }
2005
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Pipek, V. (2005)Negotiating Infrastructure: Supporting the Appropriation of Collaborative Software
IN International Reports on Socio-Informatics (IRSI), Vol. 2, Pages: 44 p.
[BibTeX]@article{pipek_negotiating_2005, title = {Negotiating {Infrastructure}: {Supporting} the {Appropriation} of {Collaborative} {Software}}, volume = {2}, number = {1}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Pipek, Volkmar}, year = {2005}, keywords = {CSCW}, pages = {44 p.}, } -
Dittrich, Y., Dourish, P., Mørch, A., Pipek, V., Stevens, G. & Törpel, B. (2005)Special Issue on Supporting Appropriation Work
IN International Reports on Socio-Informatics (IRSI), Vol. 2, Pages: 84 p.
[BibTeX]@article{dittrich_special_2005, title = {Special {Issue} on {Supporting} {Appropriation} {Work}}, volume = {2}, number = {2}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Dittrich, Yvonne and Dourish, Paul and Mørch, Anders and Pipek, Volkmar and Stevens, Gunnar and Törpel, Bettina}, year = {2005}, keywords = {CSCW}, pages = {84 p.}, }
2004
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Pipek, V. & Kahler, H. (2004)Tailoring together: A systematization and two cases
IN International Reports on Socio-Informatics (IRSI), Vol. 1, Pages: 48 p.
[BibTeX]@article{pipek_tailoring_2004, title = {Tailoring together: {A} systematization and two cases}, volume = {1}, number = {2}, journal = {International Reports on Socio-Informatics (IRSI)}, author = {Pipek, Volkmar and Kahler, Helge}, year = {2004}, keywords = {CSCW}, pages = {48 p.}, }
2003
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Törpel, B., Pipek, V. & Rittenbruch, M. (2003)Creating Heterogeneity – Evolving Use of Groupware in a Network of Freelancers
IN Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), Vol. 12, Pages: 381–409 doi:10.1023/A:1026192900770
[BibTeX] [Download PDF]@article{torpel_creating_2003, title = {Creating {Heterogeneity} - {Evolving} {Use} of {Groupware} in a {Network} of {Freelancers}}, volume = {12}, issn = {0925-9724}, url = {http://dx.doi.org/10.1023/A:1026192900770}, doi = {10.1023/A:1026192900770}, number = {4}, journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)}, author = {Törpel, Bettina and Pipek, Volkmar and Rittenbruch, Markus}, month = sep, year = {2003}, keywords = {CSCW, A-Paper, ProSEC, evolving use, freelancers, groupware fabric, multiple approaches of groupware use, multiple parallel experimental use, objectification and appropriation, organization-wide groupware, Participatory Design, service network}, pages = {381--409}, } -
Won, M. & Pipek, V. (2003)Sharing Knowledge on Knowledge – The eXact Peripheral Expertise Awareness System
IN J. UCS, Vol. 9, Pages: 1388–1397 doi:10.3217/jucs-009-12-1388
[BibTeX] [Download PDF]@article{won_sharing_2003, title = {Sharing {Knowledge} on {Knowledge} - {The} {eXact} {Peripheral} {Expertise} {Awareness} {System}}, volume = {9}, url = {http://dx.doi.org/10.3217/jucs-009-12-1388}, doi = {10.3217/jucs-009-12-1388}, number = {12}, journal = {J. UCS}, author = {Won, Markus and Pipek, Volkmar}, year = {2003}, keywords = {CSCW, ProSEC}, pages = {1388--1397}, }
2002
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Klamma, R., Pipek, V. & Wulf, V. (2002)Vergleichende Buchbesprechung: Gemeinschaften und ihre technische Unterstützung
IN Wirtschaftsinformatik, Vol. 44, Pages: 484–491
[BibTeX]@article{klamma_vergleichende_2002, title = {Vergleichende {Buchbesprechung}: {Gemeinschaften} und ihre technische {Unterstützung}}, volume = {44}, number = {5}, journal = {Wirtschaftsinformatik}, author = {Klamma, Ralf and Pipek, Volkmar and Wulf, Volker}, year = {2002}, keywords = {CSCW, A-Paper, ProSEC}, pages = {484--491}, } -
Engelskirchen, T., Pipek, V. & Wulf, V. (2002)Lebenszyklus einer Groupware (Teil 3)
IN Verwaltung & Management, Vol. 8, Pages: 239–244
[BibTeX]@article{engelskirchen_lebenszyklus_2002, title = {Lebenszyklus einer {Groupware} ({Teil} 3)}, volume = {8}, number = {3}, journal = {Verwaltung \& Management}, author = {Engelskirchen, Torsten and Pipek, Volkmar and Wulf, Volker}, year = {2002}, keywords = {CSCW, ProSEC}, pages = {239--244}, } -
Pipek, V. & Won, M. (2002)Communication-oriented Computer Support for Knowledge Management
IN Informatik/Informatique – Magazine of the Swiss Informatics Societies, Pages: 39–43
[BibTeX]@article{pipek_communication-oriented_2002, title = {Communication-oriented {Computer} {Support} for {Knowledge} {Management}}, number = {1}, journal = {Informatik/Informatique - Magazine of the Swiss Informatics Societies}, author = {Pipek, Volkmar and Won, Markus}, year = {2002}, keywords = {CSCW, ProSEC}, pages = {39--43}, }
2001
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Karasti, H. (2001)Bridging Work Practice and System Design: Integrating Systemic Analysis, Appreciative Intervention and Practitioner Participation
IN Computer Supported Cooperative Work (CSCW), Vol. 10, Pages: 211–246
[BibTeX] [Abstract]This article discusses the integration of work practice and system design. By scrutin- ising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of ‘systemic analysis’ and ‘appreciative intervention’. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.
@article{karasti_bridging_2001, title = {Bridging {Work} {Practice} and {System} {Design}: {Integrating} {Systemic} {Analysis}, {Appreciative} {Intervention} and {Practitioner} {Participation}}, volume = {10}, abstract = {This article discusses the integration of work practice and system design. By scrutin- ising the unfolding discourse of workshop participants the co-construction of work practice issues as relevant design considerations is described. Through a mutual exploration of ethnography and participatory design the contributing constituents to the co-construction process are identified and put forward as elements in the integration of ‘systemic analysis' and ‘appreciative intervention'. The systemic analysis proposes collaboratively grounding the emergent understandings on an inductive and iterative analysis of actual technologically mediated work practice. The appreciative intervention, in turn, calls for envisioning images of future system and context through a recognition of presence and change intertwined in the existing ways of working. The identified elements are joined into three dimensions of interplay, namely the analytic distance, the horizon of work practice transformations and the situated generalisations, which reformulate new conceptualisations of what the integration of work practice and participatory system design is all about. It is suggested that these dimensions together with practitioner participation call into question some of the taken-for-granted assumptions and commonly forwarded intractable disciplinary dichotomies and contribute more generally to bridging work practice and participatory design.}, number = {2}, journal = {Computer Supported Cooperative Work (CSCW)}, author = {Karasti, Helena}, year = {2001}, keywords = {cscw, participatory design, integration, ethnography, analysis, image interpretation, interdisciplinarity, intervention, practitioner participation, radiology, system design, work practice}, pages = {211--246}, } -
Wulf, V., Pipek, V. & Pfeifer, A. (2001)Resolving function-based conflicts in groupware systems
IN AI & Society, Vol. 15, Pages: 233–262 doi:10.1007/BF01208707
[BibTeX] [Download PDF]@article{wulf_resolving_2001, title = {Resolving function-based conflicts in groupware systems}, volume = {15}, url = {http://dx.doi.org/10.1007/BF01208707}, doi = {10.1007/BF01208707}, number = {3}, journal = {AI \& Society}, author = {Wulf, Volker and Pipek, Volkmar and Pfeifer, Andreas}, year = {2001}, keywords = {CSCW, ProSEC}, pages = {233--262}, }
2000
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Wulf, V., Kahler, H., Pipek, V., Andiel, S., Engelskirchen, T., Krings, M., Lemken, B., Poschen, M., Reichling, T., Rinne, J., Rittenbruch, M., Stiemerling, O., Törpel, B. & Won, M. (2000)ProSEC: Research Group on HCI and CSCW
IN ACM SIGGROUP Bulletin, Vol. 21, Pages: 10–12 doi:10.1145/605660.605663
[BibTeX] [Download PDF]@article{wulf_prosec_2000, title = {{ProSEC}: {Research} {Group} on {HCI} and {CSCW}}, volume = {21}, issn = {2372-7403}, url = {http://doi.acm.org/10.1145/605660.605663}, doi = {10.1145/605660.605663}, number = {2}, journal = {ACM SIGGROUP Bulletin}, author = {Wulf, Volker and Kahler, Helge and Pipek, Volkmar and Andiel, Stefan and Engelskirchen, Torsten and Krings, Matthias and Lemken, Birgit and Poschen, Meik and Reichling, Tim and Rinne, Jens and Rittenbruch, Markus and Stiemerling, Oliver and Törpel, Bettina and Won, Markus}, month = aug, year = {2000}, keywords = {CSCW, ProSEC}, pages = {10--12}, } -
Zimmer, C., Meyer, Léa., Pipek, V. & Wulf, V. (2000)Erfahrungsbericht zur Telelehrveranstaltung “Informatik und Gesellschaft” im Sommersemester 1999
IN IIG-Report, Universität Freiburg, Vol. 2000, Pages: 63 p.
[BibTeX]@article{zimmer_erfahrungsbericht_2000, title = {Erfahrungsbericht zur {Telelehrveranstaltung} "{Informatik} und {Gesellschaft}" im {Sommersemester} 1999}, volume = {2000}, number = {1}, journal = {IIG-Report, Universität Freiburg}, author = {Zimmer, Christine and Meyer, Léa and Pipek, Volkmar and Wulf, Volker}, year = {2000}, keywords = {CSCW, ProSEC}, pages = {63 p.}, } -
Won, M., Lemken, B. & Pipek, V. (2000)Vertrauensmanagement im Kontext virtueller Organisationen
IN berufsbildung, Vol. 54, Pages: 35–37
[BibTeX]@article{won_vertrauensmanagement_2000, title = {Vertrauensmanagement im {Kontext} virtueller {Organisationen}}, volume = {54}, number = {64}, journal = {berufsbildung}, author = {Won, Markus and Lemken, Birgit and Pipek, Volkmar}, year = {2000}, keywords = {CSCW, ProSEC}, pages = {35--37}, }
1999
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Pipek, V. (1999)Enabling for Mass Communication in Community Design
IN ACM SIGGROUP Bulletin, Vol. 20, Pages: 13–15 doi:10.1145/331982.331991
[BibTeX] [Download PDF]@article{pipek_enabling_1999, title = {Enabling for {Mass} {Communication} in {Community} {Design}}, volume = {20}, issn = {2372-7403}, url = {http://doi.acm.org/10.1145/331982.331991}, doi = {10.1145/331982.331991}, number = {2}, journal = {ACM SIGGROUP Bulletin}, author = {Pipek, Volkmar}, month = aug, year = {1999}, keywords = {CSCW, ProSEC}, pages = {13--15}, } -
Pipek, V. & Wulf, V. (1999)Methodisches Vorgehen bei der Technikeinführung – Fallstudie des Projektes POLITeam zur Nutzung von Groupware
IN Zeitschrift für Verwaltung, Organisation, Personal (VOP), Pages: 39–44
[BibTeX]@article{pipek_methodisches_1999, title = {Methodisches {Vorgehen} bei der {Technikeinführung} - {Fallstudie} des {Projektes} {POLITeam} zur {Nutzung} von {Groupware}}, number = {3}, journal = {Zeitschrift für Verwaltung, Organisation, Personal (VOP)}, author = {Pipek, Volkmar and Wulf, Volker}, year = {1999}, keywords = {CSCW, ProSEC}, pages = {39--44}, } -
Pipek, V., Won, M. & Wulf, V. (1999)POLITeam – Ein Modell für IT-Einführungsprozesse – Konzepte und Erfahrungen zur Einführung von Groupware
IN Telekom Praxis, Vol. 76, Pages: 29–34
[BibTeX]@article{pipek_politeam_1999, title = {{POLITeam} - {Ein} {Modell} für {IT}-{Einführungsprozesse} - {Konzepte} und {Erfahrungen} zur {Einführung} von {Groupware}}, volume = {76}, number = {12}, journal = {Telekom Praxis}, author = {Pipek, Volkmar and Won, Markus and Wulf, Volker}, year = {1999}, keywords = {CSCW, ProSEC}, pages = {29--34}, }
1998
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Cremers, A. B., Kahler, H., Pfeifer, A., Stiemerling, O. & Wulf, V. (1998)PoliTeam – Kokonstruktive und evolutionäre Entwicklung einer Groupware
IN Informatik Spektrum, Vol. 21, Pages: 194–202 doi:10.1007/s002870050099
[BibTeX] [Abstract]Im Zusammenhang mit der geplanten Verlagerung des Parlaments und von Teilen der Regierung von Bonn nach Berlin fördert das Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie (BMBF) Projekte, die sich mit der Zusammenarbeit räumlich verteilter großer Organisationen beschäftigen. Das „PoliTeam“-Projekt hat dabei das Ziel, die asynchrone Zusammenarbeit der beteiligten Anwenderorganisationen durch die Einführung und „kokonstruktive“ und evolutionäre Weiterentwicklung eines Softwaresystems für kooperatives Arbeiten zu unterstützen. Der vorliegende Beitrag beschreibt den Design- und Entwicklungsansatz von PoliTeam, gibt Beispiele für die Umsetzung und dokumentiert Erfahrungen aus dem Projekt.
@article{cremers_politeam_1998, title = {{PoliTeam} – {Kokonstruktive} und evolutionäre {Entwicklung} einer {Groupware}}, volume = {21}, issn = {0170-6012}, doi = {10.1007/s002870050099}, abstract = {Im Zusammenhang mit der geplanten Verlagerung des Parlaments und von Teilen der Regierung von Bonn nach Berlin fördert das Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie (BMBF) Projekte, die sich mit der Zusammenarbeit räumlich verteilter großer Organisationen beschäftigen. Das „PoliTeam“-Projekt hat dabei das Ziel, die asynchrone Zusammenarbeit der beteiligten Anwenderorganisationen durch die Einführung und „kokonstruktive“ und evolutionäre Weiterentwicklung eines Softwaresystems für kooperatives Arbeiten zu unterstützen. Der vorliegende Beitrag beschreibt den Design- und Entwicklungsansatz von PoliTeam, gibt Beispiele für die Umsetzung und dokumentiert Erfahrungen aus dem Projekt.}, number = {4}, journal = {Informatik Spektrum}, author = {Cremers, Armin B. and Kahler, Helge and Pfeifer, Andreas and Stiemerling, Oliver and Wulf, Volker}, year = {1998}, keywords = {cscw, groupware, bmfsfj, die landesregierung mecklenburg-, evolutionary system development, frauen und jugend, public administration, simultaneous engineering der audi, vorpommern und der bereich}, pages = {194--202}, }
1997
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Wulf, V., Pipek, V. & Stiemerling, O. (1997)Review des Aufsatzes “Floor Control for Multimedia Conferencing and Collaboration” by H.-P. Dommel and J. J. Garcia-Lunes-Aceves
IN ACM Computing Reviews, Vol. 10, Pages: 522
[BibTeX]@article{wulf_review_1997, title = {Review des {Aufsatzes} "{Floor} {Control} for {Multimedia} {Conferencing} and {Collaboration}" by {H}.-{P}. {Dommel} and {J}. {J}. {Garcia}-{Lunes}-{Aceves}}, volume = {10}, journal = {ACM Computing Reviews}, author = {Wulf, Volker and Pipek, Volkmar and Stiemerling, Oliver}, year = {1997}, keywords = {CSCW, ProSEC}, pages = {522}, } -
Wulf, V., Pipek, V. & Stiemerling, O. (1997)Review of the essay “Floor Control for Multimedia Conferencing and Collaboration” by H.-P. Dommel and J. J. Garcia-Lunes-Aceves
IN ACM Computing Reviews, Pages: 522 p.
[BibTeX]@article{wulf_review_1997-1, title = {Review of the essay "{Floor} {Control} for {Multimedia} {Conferencing} and {Collaboration}" by {H}.-{P}. {Dommel} and {J}. {J}. {Garcia}-{Lunes}-{Aceves}}, number = {10}, journal = {ACM Computing Reviews}, author = {Wulf, Volker and Pipek, Volkmar and Stiemerling, Oliver}, year = {1997}, keywords = {CSCW, ProSEC}, pages = {522 p.}, }